Services Status
Update - Release is currently in progress. Full build number is 3900.123.0-rel.38+22a8ff3. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-3900-123-Release
Aug 21, 2025 - 11:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 2025 - 04:00 EDT
Scheduled - Anthology will be deploying a Blackboard SaaS 3900.123.0 Maintenance Release to Production environments.

Scheduled for August 21, 2025

Aug 21, 2025 04:00 - Aug 22, 2025 04:00 EDT

About This Site

Welcome to Anthology’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with access to the Anthology Support Center select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
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Anthology is the largest education technology and services company in the world.
https://www.anthology.com/about-us

Global Operational
90 days ago
99.82 % uptime
Today
BB Annotate Operational
90 days ago
99.83 % uptime
Today
Anthology Support Center Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.anthology.com Operational
90 days ago
100.0 % uptime
Today
Blackboard - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Blackboard - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Blackboard - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Blackboard - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Blackboard - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate Operational
90 days ago
96.85 % uptime
Today
Blackboard - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Global) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Universal Authentication Solution v2 (UAS) ? Operational
90 days ago
100.0 % uptime
Today
Student Insights Toolkit v2 (SIT) ? Operational
90 days ago
100.0 % uptime
Today
Grades Journey v2 ? Operational
90 days ago
100.0 % uptime
Today
Reporting Framework v2 ? Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (US) Operational
90 days ago
100.0 % uptime
Today
Blackboard – SaaS Gov Cloud (US) Operational
90 days ago
99.98 % uptime
Today
Blackboard – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (NAHE & LAC) ? Operational
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate ? Operational
90 days ago
100.0 % uptime
Today
Europe & Middle East Operational
90 days ago
99.93 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
99.7 % uptime
Today
Blackboard - Managed Hosting (Saudi) Operational
90 days ago
99.7 % uptime
Today
Blackboard - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (EMEA) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Bb Annotate Document Engine Update - Gov Cloud US (Aug 22) Aug 22, 2025 06:00-18:00 EDT

The Bb Annotate document engine will be updated on August 22, 2025, starting at 6:00 AM EDT. No downtime expected.

Gov Cloud customers will be affected.

Posted on Jul 09, 2025 - 14:27 EDT
Aug 21, 2025

Unresolved incident: Blackboard SaaS 3900.123.0: Maintenance Production Release (scheduled for Aug 21, 2025).

Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 23:30 EDT
Scheduled - The Bb Annotate document engine will be updated on August 20, 2025, starting at 11:30 PM EDT (August 19) / 3:30 AM UTC (August 20). No downtime expected.

Customers in US and Canada will be affected.

Aug 12, 09:39 EDT
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Aug 20, 07:42 EDT
Update - Release is currently in progress. Full build number is 3900.125.0-rel.22+f6d5360. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Aug 19, 10:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 04:00 EDT
Update - Due to the work underway to ensure release stability, the Blackboard SaaS 3900.125.0 Feature Release to Test and Staging Environments will be delayed to August 19, 2025.
Aug 11, 17:57 EDT
Update - The Blackboard SaaS 3900.125.0 Feature Release to Test and Staging Environments will be delayed until 3900.123.0 has been deployed to all Production sites. A new date for the 3900.125.0 test/stage upgrade will be provided once the deployment date for 3900.123.0 has been confirmed.
Aug 11, 09:13 EDT
Scheduled - Anthology will be deploying the Blackboard SaaS 3900.125.0 Feature Release to Test and Staging environments.

Scheduled for August 12, 2025

Aug 8, 15:09 EDT
Aug 19, 2025
Completed - The scheduled maintenance has been completed.
Aug 19, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 06:00 EDT
Scheduled - The Bb Annotate database will be updated to Postgres 16 on August 19, 2025, starting at 6:00 AM EDT, during which 1h of downtime can be expected.

Gov Cloud customers will be affected.

Jul 9, 14:26 EDT
Aug 18, 2025
Completed - The scheduled maintenance has been completed.
Aug 18, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 22:30 EDT
Scheduled - The Bb Annotate document engine will be updated on August 18, 2025, starting at 10:30 PM EDT (August 17) / 2:30 AM UTC (August 18). No downtime expected.

Customers in Europe, Middle East, and Africa will be affected.

Aug 12, 09:38 EDT
Aug 17, 2025
Aug 16, 2025

No incidents reported.

Aug 15, 2025
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Aug 15, 08:30 EDT
Update - Release is currently in progress. Full build number is 3900.123.0-rel.27+7c0a88c. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-3900-123-Release
Aug 14, 11:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:00 EDT
Scheduled - Anthology will be deploying the Blackboard SaaS 3900.123.0 Feature Release to Production environments. This will include the initial 3900.123.0 release to US Eastern time zone and an update to other regions/time zones.

Scheduled for August 14, 2025

Aug 11, 18:02 EDT
Aug 14, 2025
Completed - The scheduled maintenance has been completed.
Aug 14, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 12:30 EDT
Scheduled - The Bb Annotate document engine will be updated on August 13, 2025, starting at 12:30 PM EDT / 4:30 PM UTC. No downtime expected.

Customers in Asia, Australia, and New Zealand will be affected.

Aug 12, 09:38 EDT
Aug 13, 2025
Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025
Completed - Fixes for both the issues in Discussions and with scrolling in Class Conversation have been fixed and deployed to production environments currently upgraded to 3900.123.0. US Eastern sites will not be upgraded until SCORM changes to improve release stability are complete. A release of 3900.123.0 for all production sites is tentatively planned for early next week. Once the date is confirmed a new Maintenance event will be posted.
Aug 9, 17:07 EDT
Update - The fix for the Discussions issues is underway and we are monitoring it. We have identified an issue with scrolling in Class Conversation and we are currently working on a fix for that. These issues only impact non-US Eastern regions already updated to 3900.123.0.
Aug 9, 07:44 EDT
Update - Final testing of the fix for the Discussions issues is underway. A UI only fix will be deployed as soon as testing is complete. Deployment will be to production sites in all regions except US Eastern, since US Eastern is not impacted.
Aug 8, 23:31 EDT
Update - In the process of validating the fix for the deployment issue encountered with 3900.123.0, we have decided to perform some additional mitigation in order to prevent or minimize any SCORM related issues. As a result, we will be DELAYING the release of the 3900.123.0 to Production for US Eastern customers until next week. We will provide the exact date once it has been confirmed.

For any production sites already upgraded to 3900.123 (all regions except US Eastern), a UI only update will be performed later today to resolve the Discussions issues that were reported.

Aug 8, 17:58 EDT
Update - Deployment will resume on Friday August 8 at 8PM ET for US-East region only. The issue encountered was a deployment issue and all other regions have been successfully updated.
Aug 8, 07:39 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 8, 07:23 EDT
Update - We have found a fix for the deployment issue faced in US-East region, We will be continuing with our deployment on Friday night 8PM ET. Note: All the other regions are successfully updated
Aug 8, 07:22 EDT
Update - Due to an issue encountered during the release process, the release has been paused until the issue has been resolved. More information will be provided when available.
Aug 7, 18:04 EDT
Update - Release is currently in progress. Full build number is 3900.123.0-rel.16+0be72cb. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Aug 7, 07:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 04:00 EDT
Scheduled - Anthology will be deploying the Blackboard SaaS 3900.123.0 Feature Release to Production environments.

Scheduled for August 7, 2025

Aug 1, 15:43 EDT
Resolved - The fix for the Class Conversation issue on production sites upgraded to 3900.123.0 has been deployed. This incident is resolved.
Aug 9, 17:00 EDT
Monitoring - The fix for the Discussions issues is underway and we are monitoring it. We have identified an issue with scrolling in Class Conversation and we are currently working on a fix for that.
Aug 9, 07:42 EDT
Update - Final testing of the fix is underway. The fix will be deployed as soon as testing is complete. Deployment will be to production sites in all regions except US Eastern, since US Eastern is not impacted.
Aug 8, 23:29 EDT
Identified - The issue has been identified and a fix is underway. We expect to deploy a fix for this later today and will provide the timing once confirmed. This issue is impacting only customer production sites already upgraded to 3900.123.0.
Aug 8, 17:44 EDT
Investigating - We are aware of issues viewing Discussions and with the dynamic loading of Discussions. The issues were introduced with the release of Blackboard 3900.123.0 to Production environments and are occurring in all regions except US Eastern time zone. The team is investigating the issues and will resolve them as soon as possible. We will provide an update as soon as more information is available
Aug 8, 14:36 EDT
Aug 8, 2025
Aug 7, 2025