Blackboard publishes the most current service availability in the table below.
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Collaborate - Blackboard IM

Blackboard Collaborate - Blackboard IM

Time Status Message
4 months, 4 weeks ago Up Maintenance completed. All services are available at this time.
5 months ago Maintenance Blackboard will be performing an update of the Blackboard IM system during a scheduled maintenance window on Tuesday, May 23, 2017 from 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours until Tuesday, May 23, 2017 at 4:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. During the server update, users will not be able to log into Blackboard IM. User and enrollment synchronizations will resume as scheduled after the update is complete. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KyqIGAS&homepage=true
11 months ago Intermittent Problems Users receive the following prompt when signing into the Blackboard IM client: "The connection to the server could not be authenticated and may not be secure. Do you want to connect anyway?" Please click the "yes" button to sign in. Blackboard IM calls and the Collaboration (whiteboard) tool are fully functional.
11 months ago Intermittent Problems Users receive the following prompt when signing into the Blackboard IM client: "The connection to the server could not be authenticated and may not be secure. Do you want to connect anyway?" Please click the "yes" button to sign in. Blackboard IM calls are now working. The Collaboration (whiteboard) tool is functional, except for PowerPoint file uploads.
11 months ago Intermittent Problems Users receive the following prompt when signing into the Blackboard IM client: "The connection to the server could not be authenticated and may not be secure. Do you want to connect anyway?" Please click the "yes" button to sign in. Blackboard IM calls and the Collaboration (whiteboard) tool are also failing to connect at this time. Collaborate is working on a resolution to these issues.
11 months, 1 week ago Intermittent Problems Users will receive the following prompt when signing into the Blackboard IM client: "The connection to the server could not be authenticated and may not be secure. Do you want to connect anyway?" Please click the "yes" button to sign in. Managed Hosting is working to resolve this as soon as possible.
11 months, 1 week ago Up All services available.
11 months, 2 weeks ago Maintenance Blackboard will be performing emergency maintenance on Wednesday, November 9, 2016 between the hours of 22:00 to 23:00 EST (Eastern Standard Time) UTC/GMT -5 hours. This maintenance is expected to take less than 20 minutes to complete, but will require a server restart. Any users connected to the BBIM Client at this time will be briefly disconnected. After the restart has completed, the BBIM Client will automatically reconnect. If the BBIM Client does not automatically reconnect after a minute or so, users may have to manually reconnect. BBIM syncs will not be affected. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CaYGAU&homepage=true
1 year, 7 months ago Up We had a slight interruption from a DDOS attack that affected a small number of clients for a few minutes. All sites are up and working normal.
1 year, 7 months ago Up We had a slight interruption from a DDOS attack that affected a small number of clients for a few minutes. All sites are up and working normal.
1 year, 8 months ago Up All services available.
1 year, 8 months ago Info Blackboard Collaborate will be utilizing an emergency maintenance window to perform BBIM infrastructure maintenance on Tuesday, February 2, 2016 at 02:00 AM MST (UTC/GMT -7) to 03:00 AM MST (UTC/GMT-7). This maintenance is expected to be non-impacting. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000007w
1 year, 8 months ago Up All services are available.
1 year, 8 months ago Down Monday, February 1st, 2016 03:30 EST (GMT - 5) - BBIM is currently unavailable. Operations is investigating.
1 year, 10 months ago Up All services are available.
1 year, 10 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Friday, December 11, 2015 from 10:00 PM EST (UTC/GMT -5) to 11:59 PM EST (UTC/GMT-5). This maintenance is NOT expected to be service impacting.
2 years ago Up All services are available.
2 years ago Info Monday, September 28th, 2015 11:22 EDT (GMT-4) – BBIM users may have experienced a momentary disconnection and reconnection to the system. Users may have had to restart the BBIM application in order to reconnect. The Collaborate whiteboard error issue has been resolved and BBIM service has been fully restored.
2 years ago Intermittent Problems Monday, September 28th, 2015 10:37 EDT (GMT-4) – Users are currently receiving an error when attempting to open a Collaborate session in both normal and group chats: "Error when connecting to the Whiteboard". As a workaround, please launch a Web Conferencing session if possible. We apologize for the inconvenience and are actively working to resolve this issue.
2 years, 1 month ago Up Maintenance was completed successfully with no impact and all services are up.
2 years, 1 month ago Maintenance Blackboard will be performing emergency data center maintenance on Wednesday, August 26, 2015 at 22:00 US Eastern Daylight Time (UTC/GMT-4). The maintenance is expected to be non-impacting.
2 years, 12 months ago Up Behind the Blackboard service has been fully restored.
2 years, 12 months ago Intermittent Problems The Behind the Blackboard case and knowledge managemenet system is currently down. We are aware of the issue and are working to restore the system. If you need to reach client support in the mean time, please call 1.888.788.5264 from the United States or Canada. If you are calling from another location, please call +1.202.715.6019.

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Status Legend:

Up This service is currently available.
Down Service is currently unavailable.
Maintenance Maintenance
Intermittent Problems This service is experiencing intermittent problems.
Info Information about this service is available.