Blackboard publishes the most current service availability in the table below.
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Collaborate - ELM Hosted (North America)

Blackboard Collaborate - ELM Hosted (North America)

Time Status Message
1 year, 2 months ago Up Please be advised that the storm has passed the Washington DC metro area. Our operations were not impacted by the severe weather. Datacenter buildings have been inspected and there are no issues to report at this time. All datacenter operations remain stable and working under normal conditions.
1 year, 2 months ago Info The Washington, DC metro area has been warned of potentially severe winter storm conditions that may start Friday mid-day and extend over the weekend. Our datacenters in Northern Virginia have redundant power distribution infrastructure and also have backup generators and battery systems. Datacenter facility staff have completed their physical inspection of the buildings and infrastructure. The Blackboard Hosting team is taking extra precautions to ensure continuity of service by having additional staff physically available at each of our datacenter facilities in Northern Virginia, as well as engaging our international resources in case of power loss at our offices. We will provide additional updates if needed on the status page.
1 year, 3 months ago Up All services have been restored.
1 year, 3 months ago Intermittent Problems Wednesday November 16th 2015 12:17 EST (UTC/GMT-5) Users may be unable to access ELM sessions hosted on East NA. Operations is aware of the issue and is currently working to recover full service.
1 year, 7 months ago Up Maintenance was completed successfully with no impact and all services are up.
1 year, 7 months ago Maintenance Blackboard will be performing emergency data center maintenance on Wednesday, August 26, 2015 at 22:00 US Eastern Daylight Time (UTC/GMT-4). The maintenance is expected to be non-impacting.
1 year, 7 months ago Up Maintenance completed successfully and all services are up.
1 year, 7 months ago Info Blackboard will be performing infrastructure data center maintenance in the Virginia data center on Friday, August 21th, 2015 at 02:00 AM EDT (UTC/GMT-4) to 06:00 AM EDT (UTC/GMT-4). This maintenance is NOT expected to be service impacting.
1 year, 7 months ago Up Maintenance completed successfully and all services are up.
1 year, 7 months ago Info Blackboard will be performing infrastructure data center maintenance in the Virginia data center on Friday, August 14th, 2015 at 02:00 AM EDT (UTC/GMT-4) to 06:00 AM EDT (UTC/GMT-4). This maintenance is NOT expected to be service impacting.
1 year, 9 months ago Up The datacenter maintenance was completed today, Sunday June 7, 2015 at 7:30 am EDT (-4 GMT). There was no service interruption or client impact during the 12 hour maintenance window.
1 year, 9 months ago Maintenance We previously informed you that on Saturday, June 6, 2015 between the hours of 12:01 AM EST and 12:00 PM EST that our Datacenter Provider would be performing an emergency break fix power maintenance at the VA2 datacenter. The Datacenter Provider re-evaluated the preparation time that they would require and has moved the maintenance window to 8 PM on Saturday through 8 AM Sunday EST. The work will still be performed in coordination with our Datacenter Operations team and again, we do not anticipate that there will be any interruption in service. However, we are keeping you updated on the maintenance plans in the event that unforeseen issues arise during the maintenance window that could result in brief periods of service interruption. We apologize for informing you of this change with short notice but the Datacenter Provider is delaying the break fix operation to further minimize the chance of a service interruption. As always, we are committed to keeping you as informed as possible and please do not hesitate to contact Collaborate Client Support with any questions or concerns you may have.
1 year, 9 months ago Maintenance On Saturday, June 6th, 2015 between the hours of 12:01am to 12:00pm EDT, our Datacenter Provider, in coordination with our Datacenter Operations team, will be performing an emergency break fix power maintenance at our US-SAS datacenter. Due to the nature of the work being performed by the provider, additional measures have been taken for redundancy in power to avoid any interruption. However, in event of an unforeseen issue during the maintenance window, brief periods of service interruption cannot be entirely ruled out.
2 years ago Up All services are operating normally
2 years ago Info Tuesday March 10th 2015 15:50 EST (UTC/GMT-5) Server NAWEST2 has been restarted to correct “error: HTTP Status 500 - Servlet execution threw an exception”, which was displaying for Hosted ELM instances on this server. Service is now fully restored and all functionality resumed.
2 years, 5 months ago Up Behind the Blackboard service has been fully restored.
2 years, 5 months ago Intermittent Problems The Behind the Blackboard case and knowledge managemenet system is currently down. We are aware of the issue and are working to restore the system. If you need to reach client support in the mean time, please call 1.888.788.5264 from the United States or Canada. If you are calling from another location, please call +1.202.715.6019.

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Status Legend:

Up This service is currently available.
Down Service is currently unavailable.
Maintenance Maintenance
Intermittent Problems This service is experiencing intermittent problems.
Info Information about this service is available.