Blackboard publishes the most current service availability in the table below.
Bookmark this page and check back any time for current status information.

Collaborate - Web Conferencing (Asia Pacific)

Blackboard Collaborate - Web Conferencing (Asia Pacific)

Time Status Message
1 week, 5 days ago Up Maintenance completed. All services available.
2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra Experience December 2017 (v17.12) update at our AU (Sydney) datacenter on Saturday, December 2, 2017 from 11:00 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Sunday, December 3, 2017 3:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA3900000000EnGAI&homepage=true
2 weeks ago Up Maintenance completed. All services available.
2 weeks, 2 days ago Maintenance Blackboard will be performing an emergency infrastructure maintenance at our US (Virginia) datacenter on Friday, December 1, 2017 from 6:00 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday December 1, 2017 10:00 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. Collaborate Classic might experience connectivity issues during this maintenance. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA3900000000FCGAY
2 weeks, 2 days ago Info Thursday, November 30, 2017 6:50 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours- Box API issue is now resolved. Collaborate Ultra users should be able to upload powerpoint or pdf files.
2 weeks, 2 days ago Info Thursday, November 30, 2017 1:33 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours - Box API is having technical issues at this time that would affect uploading of powerpoint or pdf files on Collaborate Ultra. Please upload images or use application sharing until this is resolved. Box has identified and is working to correct the issue.
1 month, 3 weeks ago Up All services available.
1 month, 4 weeks ago Maintenance Blackboard will be deploying a Session Administration System (SAS) hotfix during our standard maintenance window on Friday, October 20, 2017 from 3:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, October 20, 2017 from 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. Please note that SAS services will be unavailable during this maintenance window. Clients using Collaborate with the Ultra experience will not be affected. Clients using Collaborate Original will be able to maintain existing sessions, but may not start new ones while the SAS hotfix is being performed. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000PB1k
1 month, 4 weeks ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for Collaborate with Ultra Experience on Thursday, October 19, 2017 from 3:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Thursday, October 19, 2017 4:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. Clients using Collaborate with the Ultra experience will experience brief media system (audio, video and application sharing) disconnects/reconnects during this emergency maintenance window. Clients using Collaborate Original will not be impacted during this maintenance window. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA3900000000D6GAI
2 months, 1 week ago Up Maintenance complete. All services available.
2 months, 1 week ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience October 2017 (v17.10) update at our AU (Sydney) datacenter on Saturday, October 7, 2017 from 11:00 PM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, October 8, 2017 3:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PB0rGAG&homepage=true
2 months, 3 weeks ago Up Maintenance complete. All services available.
2 months, 3 weeks ago Info Blackboard will be performing scheduled, non impacting, infrastructure maintenance at our AU (Sydney) datacenter on Friday, September 22, 2017 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, September 22, 2017 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA39000000CbC0GAK
2 months, 4 weeks ago Up Maintenance complete. All services available.
2 months, 4 weeks ago Maintenance Blackboard Collaborate will be performing emergency maintenance at our AU (Sydney) datacenter on Tuesday, September 19, 2017 from 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Tuesday, September 19, 2017 3:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Please note that SAS services will be restarted during this maintenance window to fix an issue with reporting. Clients using Collaborate Original will be able to maintain existing sessions, but may not start new ones while the SAS is being restarted. Only Collaborate with the Ultra experience clients using the Collaborate Original Building Block and Moodle plugin (SOAP API) may not start new new sessions while the SAS is being restarted.
3 months ago Up Maintenance complete. All services available.
3 months ago Maintenance Blackboard will be performing scheduled infrastructure maintenance at our AU (Sydney) datacenter on Sunday, September 17, 2017 12:00 Midnight AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, September 17, 2017 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Collaborate Ultra and Collaborate Original users may experience periods of brief disruption and/or degradation of services. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PB0SGAW&homepage=true
3 months, 1 week ago Up Maintenance complete. All services available.
3 months, 1 week ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra Experience September 2017 (v17.9) update at our AU (Sydney) datacenter on Saturday, September 9, 2017 from 10:00 PM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, September 10, 2017 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA3900000000CrGAI&homepage=true
3 months, 2 weeks ago Up Maintenance Complete. All services available.
3 months, 2 weeks ago Maintenance Blackboard will be deploying a Session Administration System (SAS) hotfix during our standard maintenance window on Friday, September 1, 2017 from 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, September 1, 2017 3:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Please note that SAS services will be unavailable during this maintenance window. Clients using Collaborate with the Ultra experience will not be affected. Clients using Collaborate Original will be able to maintain existing sessions, but may not start new ones while the SAS hotfix is being performed. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA3900000000D1GAI&homepage=true
3 months, 2 weeks ago Up Maintenance Complete. All services available.
3 months, 3 weeks ago Info Blackboard will be performing scheduled, non impacting, infrastructure maintenance at our AU (Sydney) datacenter on Friday, August 25, 2017 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, August 25, 2017 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. This maintenance (compute and storage communication improvements) is NOT expected to be service impacting. We are notifying our Learn, Collaborate, Moodlerooms and Analytics clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA39000000CbBqGAK
3 months, 3 weeks ago Up Maintenance Complete. All services available.
3 months, 3 weeks ago Maintenance Blackboard will be performing hotfix maintenance on Wednesday, August 23, 2017 from 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Wednesday, August 23, 2017 4:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Please note that all services will be intermittent unavailable during this maintenance window. Clients using Web Conferencing with the Ultra experience and Collaborate Original may see connectivity issues during this maintenance window. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KytvGAC&homepage=true
4 months ago Up Ultra Recordings are now processing normally. All services are up.
4 months, 1 week ago Intermittent Problems We are receiving multiple reports that recordings from the 10th August and later are not appearing. Support teams are investigating.
4 months, 1 week ago Up All services should now be resolved
4 months, 1 week ago Intermittent Problems New reports are coming in of users being unable to join some sessions and uploads not working. We are investigating.
4 months, 1 week ago Up All services should now be resolved
4 months, 1 week ago Intermittent Problems The majority of sessions should now be working, we continue to work through the remaining one's with problems
4 months, 1 week ago Intermittent Problems We continue to investigate the problem, the issue is affecting a limited number of sessions.
4 months, 1 week ago Intermittent Problems We are receiving multiple reports of error's when trying to connect into a session. Support teams are investigating.
4 months, 1 week ago Up Maintenance Complete. All services available.
4 months, 1 week ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience August 2017 (v17.8) update at our AU (Sydney) datacentre on Saturday, August 5, 2017 from 10:00 PM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, August 6, 2017 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kyt7GAC&homepage=true
4 months, 3 weeks ago Up All services available
4 months, 3 weeks ago Down Saturday, July 22nd, 2017, 12:03pm AEST (Australian Eastern Standard Time) UTC/GMT +10 hours - Blackboard Collaborate Ultra users on AU-hosted SAS are currently unable to connect to sessions. System Operations is currently investigating the issue.
4 months, 3 weeks ago Up Maintenance completed. All services are available at this time.
4 months, 4 weeks ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the July Release of Collaborate with Ultra Experience on Saturday, July 22, 2017 from 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Saturday, July 22, 2017 3:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Collaborate Ultra and Collaborate Original users will be unable to join new sessions. Collaborate Ultra users in existing sessions will also be interrupted. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kysi&homepage=true
5 months ago Up Maintenance completed. All services are available at this time.
5 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July 2017 (v17.7)update to our AU (Sydney) hosted clients on Saturday, July 15, 2017 from 10:00 PM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, July 16, 2017 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000Kys4
5 months, 1 week ago Up Maintenance completed. All services are available at this time.
5 months, 1 week ago Maintenance Blackboard will be performing hotfix maintenance, to improve Collaborate Ultra disconnections, on Tuesday, July 11, 2017 from 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Tuesday, July 11, 2017 3:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CgqGAE&homepage=true
5 months, 1 week ago Up Maintenance completed. All services are available at this time.
5 months, 1 week ago Maintenance Blackboard will be performing scheduled infrastructure maintenance at our AU (Sydney) datacenter on Thursday, July 6, 2017 10:00 PM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, July 7, 2017 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Collaborate Ultra and Collaborate Original users may experience periods of brief disruption and/or degradation of services. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA390000004CgvGAE
5 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance at our AU (Sydney) datacenter on Thursday, July 6, 2017 10:00 PM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, July 7, 2017 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000KysJGAS
5 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
5 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance at our AU (Sydney) datacenter on Friday, June 30, 2017 from 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, June 2, 2017 at 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?id=kAA390000004CgR
6 months, 1 week ago Up Maintenance completed. All services are available at this time.
6 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience June 2017 (v17.6) update to our AU (Sydney) hosted clients on Saturday, June 3, 2017 from 10:00 PM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, June 4, 2017 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KyqrGAC&homepage=true
6 months, 2 weeks ago Maintenance Blackboard will be performing scheduled infrastructure maintenance on Friday, June 2, 2017 at 21:00 AEST (UTC/GMT +10) to Saturday June 3, 2017 5:00 AM AEST (UTC/GMT +10). This work is expected to potentially cause some network degradation and there maybe times where both Collaborate Ultra and Collaborate Original are not accessible. https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CfY
6 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance at our AU (Sydney) datacenter on Friday, June 2, 2017 from 2:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, June 2, 2017 at 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?id=kAA39000000KyrL
7 months, 1 week ago Up Maintenance completed. All services are available at this time.
7 months, 1 week ago Info Blackboard will be performing non impacting maintenance on our MCP servers for Collaborate Original MP4 conversions at our AU (Sydney) datacenters on Thursday, May 11, 2017 from 2:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Thursday, May 11, 2017 at 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kyq8GAC&homepage=true
7 months, 1 week ago Up All services available
7 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience May 2017 update and Blackboard Collaborate 12.6.8 update to our AU (Sydney) hosted clients, on Saturday, May 6, 2017 from 10:00 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Sunday, May 7, 2017 3:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cfn https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cf4
7 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on our Mail servers at our AU (Sydney) datacenter on Saturday, May 4, 2017 8:00 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, May 5, 2017 4:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA39000000KypoGAC
8 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
8 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience April 2017 update to our AU (Sydney) hosted clients, on Sunday, April 2, 2017 from 12:00 Midnight AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Sunday, April 2, 2017 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CeaGAE&homepage=true
8 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance (Collaborate Original Client Jar Deployment ) at our US (Virginia) datacenter on Saturday, April 01, 2017 6:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Saturday, April 01, 2017 6:30 AM EDT AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cf4
8 months, 3 weeks ago Up All services available
8 months, 4 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance at our to our AU (Sydney) datacenter on Friday, March 24, 2017 from 2:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, March 24, 2017 at 6:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CepGAE&homepage=true
9 months ago Up Maintenance completed. All services available at this time.
9 months ago Maintenance Blackboard will be performing emergency hotfix maintenance, to resolve recent Ultra connectivity and recording issues, on Thursday, Thursday, March 16, 2017 from 3:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Thursday, March 16, 2017 4:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CeVGAU&homepage=true
9 months, 2 weeks ago Up Maintenance completed. All services available at this time.
9 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience March 2017 update to our AU (Sydney) hosted clients, on Sunday, March 5, 2017 from 12:00 midnight AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Sunday, March 5, 2017 5:00 am AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004Cdr&homepage=true
9 months, 3 weeks ago Up All services available.
10 months ago Info Wednesday, February 15th, 2017 - 2:47 am AEDT (Australia Eastern Daylight Savings Time) UTC/GMT+11 - Collaborate Classic LTI users may have seen the following error when trying to launch Collaborate Classic sessions via the LTI: "The Requested URL could not be retrieved" or a "404 error". Operations has resolved the issue, please try your sessions again.
10 months, 1 week ago Up Maintenance completed. All services available at this time.
10 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance at our to our AU (Sydney) datacenter on Friday, February 10, 2017 from 4:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, February 10, 2017 at 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CdXGAU&homepage=true
10 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance on Thursday, February 9, 2017 from 10:00 PM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, February 10 2017 6:00 AM AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CdSGAU&homepage=true
10 months, 2 weeks ago Up Maintenance completed. All services available at this time.
10 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience February 2017 update to our AU (Sydney) hosted clients, on Sunday, February 5, 2017 from 12:00 midnight AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Sunday, February 5, 2017 04:00 am AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CcFGAU&homepage=true
10 months, 3 weeks ago Up Maintenance completed. All services available at this time.
10 months, 3 weeks ago Maintenance Blackboard will be performing emergency hotfix maintenance on Thursday, January 26, 2017 from 04:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Thursday, January 26, 2017 05:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CceGAE&homepage=true
11 months ago Up Maintenance completed. All services available at this time.
11 months ago Maintenance Blackboard will be performing emergency hotfix maintenance on Friday, January 20, 2017 from 04:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, January 20, 2017 05:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CcKGAU&homepage=true
11 months, 1 week ago Up Maintenance completed. All services available at this time.
11 months, 1 week ago Maintenance Blackboard will be performing emergency hotfix maintenance on Wednesday, January 11, 2016 from 04:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Wednesday, January 11, 2016 05:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cc5GAE&homepage=true
11 months, 2 weeks ago Up All services available.
11 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on Friday, January 6, 2017 from 01:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, January 6, 2017 06:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CbqGAE&homepage=true
11 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on Thursday, January 5, 2017 from 02:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Thursday, January 5, 2017 06:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CbvGAE&homepage=true
11 months, 3 weeks ago Up All services available.
11 months, 3 weeks ago Intermittent Problems Thursday, December 29th, 2016, 10:58 EST (Eastern Standard Time) UTC/GMT -5 hours - Users may be unable to connect to Collaborate Classic sessions. Dev/Ops are aware of the issue and are working to resolve it as quickly as possible. If you are impacted, please try launching your session again.
11 months, 3 weeks ago Maintenance Blackboard Collaborate will be performing infrastructure maintenance on Thursday, December 29, 2016 from 09:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Thursday, December 29, 2016 22:00 EST (Eastern Standard Time) UTC/GMT -5 hours. We are notifying our Collaborate Original clients that during this maintenance window we will be migrating na-downloads. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004CbM
11 months, 3 weeks ago Up All services available.
11 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience January update to our AU hosted clients (Sydney), on Thursday, December 29, 2016 from 04:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Thursday, December 29, 2016 07:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CbRGAU&homepage=true
1 year ago Up All services available at this time.
1 year ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience December update to our AU hosted clients (Sydney), on Saturday, December 3, 2016 from 23:59 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Sunday, December 4, 2016 04:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CaiGAE&homepage=true
1 year, 1 month ago Up All services available at this time.
1 year, 1 month ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience November update to our AU hosted clients (Sydney), on Saturday, November 5, 2016 from 22:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Sunday, November 6, 2016 03:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Ca4GAE&homepage=true
1 year, 1 month ago Up Maintenance completed. All services available at this time.
1 year, 1 month ago Maintenance Blackboard will be performing client impacting maintenance on Friday, October 28, 2016 at 01:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 to 07:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blLtGAI&homepage=true
1 year, 1 month ago Up Maintenance completed. All services available at this time.
1 year, 1 month ago Maintenance Blackboard Collaborate will be performing Non Impacting Infrastructure Maintenance for our US hosted clients (Sydney), on Thursday, October 20, 2016 from 04:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Thursday, October 20, 2016 04:30 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. This maintenance is NOT expected to be service impacting. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CZpGAM&homepage=true
1 year, 2 months ago Up Service appears to have returned to normal, however we are continuing to monitor the environment.
1 year, 2 months ago Intermittent Problems Network changes have been made which we hope will resolve the problem, we continue to monitor the environment.
1 year, 2 months ago Down AU Ultra is utilizing about 4x it's normal usage. We have tracked where the usage is coming from (one client) and are trying to mitigate.
1 year, 2 months ago Down We are receiving alerts related to Collaborate Ultra. The on-call resources are currently investigating.
1 year, 2 months ago Up Maintenance completed. All services available at this time.
1 year, 2 months ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the October Release of Collaborate with Ultra Experience at our AU hosted datacenter (Sydney), on Tuesday, October 11, 2016 from 03:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Tuesday, October 11, 2016 05:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CZf
1 year, 2 months ago Up Maintenance completed. All services available at this time.
1 year, 2 months ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the the October Release of Collaborate with Ultra Experience at our AU hosted datacenter (Sydney), on Thursday, October 6, 2016 from 02:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Thursday, October 6, 2016 02:30 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. The hotfix will resolve the guest link issue for Ultra sessions accessed via the Collaborate Building Block and Moodle Plug-in (KBA 000042886). For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CYwGAM&homepage=true
1 year, 2 months ago Intermittent Problems Tuesday, October 4th, 2016 - Some users joining Ultra sessions using public guest links via the Collaborate Building Block 4.8-4.9 and Moodle Plug-in are receiving A03 error, and cannot join the session. Our teams are aware of the issue and are working to resolve the issue as soon as possible. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kA339000000CeX4CAK&homepage=true
1 year, 2 months ago Intermittent Problems Tuesday, October 4th, 2016, 11:23 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours - Some users joining Ultra sessions using public guest links via the Collaborate Building Block for Learn are receiving A03 error when attempting to join a session. Our teams are aware of the issue and are working to resolve the issue as soon as possible.
1 year, 2 months ago Up Maintenance completed.
1 year, 2 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience October update to our AU hosted clients (Sydney), on Saturday, October 1, 2016 from 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, October 2, 2016 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CY3GAM&homepage=true
1 year, 2 months ago Info Blackboard will be performing scheduled infrastructure maintenance on Friday, September 30, 2016 at 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, September 30, 2016 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA390000004CYSGA2&homepage=true
1 year, 3 months ago Up Maintenance completed.
1 year, 3 months ago Up We are currently experiencing some intermittent connection problems with Collaborate Classic, engineers are investigating and hope to have the problem resolved shortly. Update: The issue should now be resolved
1 year, 3 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance for our AU hosted clients (Sydney), on Saturday, September 17, 2016 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Saturday, September 17, 2016 03:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CXyGAM&homepage=true
1 year, 3 months ago Up Maintenance completed.
1 year, 3 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience September update to our AU hosted clients (Sydney), on Saturday, September 10, 2016 from 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, September 11, 2016 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours.  For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000008R2ZGAU&homepage=true
1 year, 3 months ago Up Maintenance completed.
1 year, 3 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on Ultra session servers hosted at our AU (Sydney) datacenter on Wednesday, August 31, 2016 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Wednesday, August 31, 2016 03:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000008R2oGAE&homepage=true
1 year, 3 months ago Up Sydney datacenter emergency maintenance completed succesfully.
1 year, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance at our AU (Sydney) datacenter on Friday, August19, 2016 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, August19, 2016 02:30 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000GmbRGAS&homepage=true
1 year, 4 months ago Info The emergency maintenance at SYD1 scheduled for August 12, 2016 has been rescheduled for Friday, August 19, 2016 between the hours of 2:00 AM AEST and 6:00 AM AEST. While we anticipate no interruption in service as a result of the work, we cannot entirely rule out brief periods of intermittent connectivity as network traffic adjusts, or quick restart of services on a few client systems if warranted. We will make all efforts to keep service disruption, if any, within the window to a minimum We apologize for the short notice and appreciate your patience.
1 year, 4 months ago Info On Friday, August 12, 2016 between the hours of 2:00 AM AEST and 6:00 AM AEST, the Managed Hosting Engineers will be performing emergency maintenance at SYD1 datacenter. While we anticipate no interruption in service as a result of the work, we cannot entirely rule out brief periods of intermittent connectivity as network traffic adjusts, or quick restart of services on a few client systems if warranted. We will make all efforts to keep service disruption, if any, within the window to a minimum
1 year, 4 months ago Up Maintenance completed.
1 year, 4 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience August update to our AU hosted clients (Sydney), on Saturday, August 6, 2016 from 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, August 7, 2016 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours.  For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000blNL
1 year, 4 months ago Up Maintenance completed.
1 year, 4 months ago Maintenance Blackboard will be performing a migration of the Mobile Learn Central Service (MLCS) to Amazon Web Services (AWS) starting Saturday, July 23 2016, at 12:01am EDT (UTC/EDT-4:00) up to Sunday, July 24 2016, 2:00am EDT (UTC/EDT-4:00). During this migration Collaborate customers using BBStudent will not be able to join sessions using Blackboard Learn but will be able to access session directly if they have guest links. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blN6
1 year, 5 months ago Up All services available at this time.
1 year, 5 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July UI update to our AU hosted clients (Sydney), on Saturday, July 16, 2016 from 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Saturday, July 16, 2016 23:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blMmGAI&homepage=true
1 year, 5 months ago Up All services available at this time.
1 year, 5 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance at our AU (Sydney) datacenter on Friday, July 8, 2016 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, July 8, 2016 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blMhGAI&homepage=true
1 year, 5 months ago Maintenance Blackboard will be performing client impacting maintenance on Friday, July 8, 2016 at 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 to 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blLtGAI&homepage=true
1 year, 5 months ago Up All Services available.
1 year, 5 months ago Info Blackboard will be performing non impacting infrastructure maintenance on Tuesday, July 5, 2016 at 16:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 to 20:00 AEST (Australian Eastern Standard Time) UTC/GMT +10. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blLyGAI&homepage=true
1 year, 5 months ago Up All services available at this time.
1 year, 5 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July update to our AU hosted clients (Sydney), on Friday, July 1, 2016 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Saturday, July 1, 2016 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blLo
1 year, 6 months ago Up All Services available.
1 year, 6 months ago Info June 7th, 2016 17:00:00 AEST (GMT+10) through June 8th, 2016 04:55:41 AEST (GMT+10). A small subset of Collaborate users were unable to resolve the bbcollab.com domain. Affected users may have experienced an inability to connect to Collaborate services or to authenticate into Collaborate Web Conferencing Sessions. DNS resolution for the bbcollab.com domain is now working. Please clear your DNS cache if there are still difficulties.
1 year, 6 months ago Up Maintenance completed.
1 year, 6 months ago Info Blackboard will be performing emergency maintenance on AU-SAS on Friday, May 27, 2016 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, May 27, 2016 02:30 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. This maintenance is NOT expected to be service impacting. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blLAGAY
1 year, 6 months ago Up Maintenance completed.
1 year, 6 months ago Info Blackboard will be performing emergency maintenance on AU-SAS on Thursday, May 26, 2016 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Thursday, May 26, 2016 02:30 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. This maintenance is NOT expected to be service impacting. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKv
1 year, 6 months ago Up Maintenance Complete
1 year, 7 months ago Info Blackboard Collaborate will be performing maintenance on AU-SAS, during the emergency maintenance window Friday, May 20, 2016 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, May 20, 2016 03:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. This maintenance is NOT expected to be service impacting. The hotfix addresses the issue in which clients have been unable to launch sessions through their Collaborate with the Ultra experience LTI integration with Blackboard Learn. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKM
1 year, 7 months ago Up The issues with Collaborate in SYD1 were related to unusually high traffic. Additional resources were added to handle the increased load and resolve the issue.
1 year, 7 months ago Intermittent Problems We are receiving alerts related to Collaborate Ultra. The on-call resources are currently investigating on the issues, in case of problems please open a Support ticket describing the nature of the issue.
1 year, 7 months ago Up Maintenance completed.
1 year, 7 months ago Info Blackboard will be performing scheduled infrastructure maintenance on Saturday, May 14, 2016 at 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 to Sunday, May 15, 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 at all four of our datacenters. This maintenance is NOT expected to be service impacting. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blK7GAI&homepage=true
1 year, 7 months ago Up Maintenance completed.
1 year, 7 months ago Info Blackboard Collaborate will be deploying our Collaborate with the Ultra experience May update to our AU hosted clients (Sydney), during the standard maintenance window Saturday, May 7, 2016 from 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, May 8, 2016 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer tohttps://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PAy7
1 year, 7 months ago Up Maintenance completed.
1 year, 7 months ago Maintenance Blackboard Collaborate will be performing maintenance on AU-SAS, during the emergency maintenance window Wednesday May 4, 2016 from 02:00 AEST (Australian Eastern Daylight Time) UTC/GMT +10 hours to Wednesday May 4, 2016 03:00 AEST (Australian Eastern Daylight Time) UTC/GMT +10 hours. During this maintenance window clients may experience some interuptions in service. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PAybGAG&homepage=true
1 year, 8 months ago Up Maintenance completed.
1 year, 8 months ago Maintenance AU Content = Blackboard Collaborate will be deploying our Collaborate with the Ultra experience April update on AU-SAS, during the standard maintenance window Saturday, April 16, 2016 from 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, April 17, 2016 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA3900000000Ag
1 year, 8 months ago Up Maintenance completed.
1 year, 8 months ago Maintenance Blackboard will be performing scheduled infrastructure maintenance on Friday, April 15, 2016 at 02:00 AM AEDT (UTC/GMT +11) to 06:00 AM AEDT (UTC/GMT +11). During this maintenance window clients may see a slight degradation in service (slower connectivity could be expected). For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA3900000000Ab.
1 year, 8 months ago Up All Services available.
1 year, 8 months ago Info Blackboard will be performing scheduled infrastructure maintenance on Friday, April 8, 2016 at 02:00 AM AEDT (UTC/GMT +11) to 06:00 AM AEDT (UTC/GMT +11). During this maintenance window clients may see a slight degradation in service (slower connectivity could be expected). For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA3900000000ARGAY&homepage=true
1 year, 8 months ago Up All Services available.
1 year, 9 months ago Maintenance Blackboard Collaborate will be performing maintenance on AU-SAS, during the standard maintenance window Friday, March 18, 2016 from 02:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, March 18, 2016 04:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000009nGAA&homepage=true
1 year, 9 months ago Up All Services available.
1 year, 9 months ago Maintenance Blackboard Collaborate will be performing maintenance on AU-SAS, during the standard maintenance window Saturday, March 5, 2016 from 11:59 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Sunday, March 6, 2016 04:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000008VGAQ&homepage=true
1 year, 9 months ago Info Blackboard will be performing datacenter maintenance on Friday, March 4, 2016 at 02:00 EST (Eastern Standard Time) UTC/GMT-5 to 03:00 EST (Eastern Standard Time) UTC/GMT-5. The maintenance is expected to be non-impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000009dGAA&homepage=true
1 year, 10 months ago Up The connectivity issues in SYD1 have been resolved, all services running off the datacenter are now fully functional.
1 year, 10 months ago Up The Blackboard Collaborate Ultra services have been restored ad are now fully functional. The network engineers are still investigating connectivity issues in the SYD1 datacenter, however these are no longer affecting production services.
1 year, 10 months ago Down February 19th, 2016, 08:45 am AEDT (GMT + 11) - Blackboard Collaborate with the Ultra Experience is currently unavailable to launch new sessions. User's will see an "Uh-oh! Something went wrong. Try contacting the moderator." error. The cause of the outage is a network connectivity issue that is currently affecting Collaborate Ultra only. Network and Collaborate teams are investigating. Blackboard Collaborate Classic and other Blackboard services hosted in SYD1 are not affected.
1 year, 10 months ago Intermittent Problems February 19th, 2016, 08:45 am AEDT (GMT + 11) - Blackboard Collaborate with the Ultra Experience is currently unavailable to launch new sessions. User's will see an "Uh-oh! Something went wrong. Try contacting the moderator." error. The cause is being actively investigated by operations. Blackboard Collaborate 12.6 Classic is NOT affected.
1 year, 10 months ago Up The DDOS protection system test in the SYD1 datacenter is now completed. Normal routing will be re-established on Saturday morning AEST. For more information, please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000007mGAA
1 year, 10 months ago Info Blackboard is currently performing a test of the DDOS prevention system on the AU-SAS (Sydney hosted). The test started on Tuesday, February 2, 2016. Collaborate traffic is currently routed through our vendor's scrubbing center for troubleshooting issues reported by customers during past DDOS attacks. TCP Syn-Auth defense was enabled on Thursday, February 4 allowing the technical teams to replicate and isolate an issue reported by multiple clients during the last DDOS attack. Troubleshooting will continue for the rest of the week and normal routing will be re-established on Saturday morning AEST. For more information, please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000007mGAA
1 year, 10 months ago Info Blackboard is currently performing a test of the DDOS prevention system on the AU-SAS (Sydney hosted). The test started on Tuesday, February 2, 2016. Collaborate traffic is currently routed through our vendor's scrubbing center for troubleshooting issues reported by customers during past DDOS attacks. TCP Syn-Auth defense has also been enabled. For more information, please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000007mGAA
1 year, 10 months ago Maintenance Blackboard Collaborate will be performing maintenance on AU-SAS, during the standard maintenance window Friday, February 5, 2016 from 02:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, February 5, 2016 04:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000008GGAQ&homepage=true
1 year, 10 months ago Info Blackboard will be performing a test of the DDOS prevention system on the AU-SAS (Sydney hosted) starting on Tuesday, February 2, 2016. Collaborate traffic is currently routed through our vendor's scrubbing center for troubleshooting issues reported by customers during past DDOS attacks. For more information, please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000007mGAA
1 year, 11 months ago Up Maintenance Complete. All Services available.
1 year, 11 months ago Maintenance Blackboard Collaborate will be performing maintenance on AU-SAS, during the standard maintenance window Friday, January 15, 2016 from 02:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours to Friday, January 15, 2016 03:00 AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000007X
1 year, 11 months ago Up Maintenance Complete. All Services available.
1 year, 11 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted AU-SAS on Friday, January 8, 2016 at 02:00 AM EST (UTC/GMT -5) to 04:00 AM EST (UTC/GMT-5) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 11 months ago Up Maintenance Complete. All Services available.
1 year, 11 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted AU-SAS on Wednesday, January 6, 2016 at 02:00 AM EST (UTC/GMT -5) to 04:00 AM EST (UTC/GMT-5) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 11 months ago Up Maintenance is complete.
1 year, 11 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience AU-SAS (Sydney hosted) session servers on Wednesday, December 30, 2015 from 00:00 AEDT (Australian Eastern Standard Time) UTC/GMT +11 hours to Wednesday, December 30, 2015 04:00 AEDT (Australian Eastern Standard Time) UTC/GMT +11 hours. Expected maintenance duration is 15 minutes. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA700000000065&homepage=true
1 year, 11 months ago Up Maintenance is complete.
1 year, 11 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience AU-SAS (Sydney hosted) session servers on Monday, December 28, 2015 from 23:59 AEDT (Australian Eastern Standard Time) UTC/GMT +11 hours to Tuesday, December 29, 2015 04:00 AEDT (Australian Eastern Standard Time) UTC/GMT +11 hours. Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA700000000065&homepage=true
2 years ago Up At 6am AEDT the network team deemed the attack over and worked with our vendor to disable the DDOS filtering system. All the traffic is now routed directly to the SYD1 datacenter.
2 years ago Info A higher capacity transit circuit was deployed and activated overnight to minimise the impact on our network. The DDOS protection system remains active with more bandwidth available, and effectively blocking most of the malicious traffic; TCP SYN Authentication is enabled for Collaborate traffic to minimize the impact of the ongoing "SYN flood" attack. Please report any new network issues to Support by providing a description of the issue (timeout, connection reset..) and traceroute to au-sas.bbcollab.com taken while the network issue occurs.
2 years ago Intermittent Problems The DDOS protection system is still active and effectively blocking most of the malicious traffic, TCP SYN Authentication has been enabled for Collaborate traffic to minimize the impact of the ongoing "SYN flood" attack. This is dropping the SYN traffic but we are also investigating on increased traffic from other sources.
2 years ago Intermittent Problems While the DDOS protection system is still active and effectively blocking most of the malicious traffic, during the past few hours the SYD1 datacenter has been the target of a "SYN flood" attack. Multiple clients have reported Collaborate session drops. Blackboard Infrastructure, Collaborate and the vendor are currently testing a potential solution (SYN Auth) that that should mitigate the problem.
2 years ago Intermittent Problems There was a Collaborate Sev2 service interruption potentially affecting some Collaborate clients serviced by the Sydney datacenter. The service outage, where some connections were dropped to Collaborate, started November 30, 2015 at 13:30 AEDT (+11 GMT) and was resolved at 15:12 AEDT (+11 GMT) and was caused by a DDOS attack. Mitigation steps were put in place to block the attack.
2 years ago Info There was a Collaborate Sev4 service interruption potentially affecting some Collaborate clients serviced by the Sydney datacenter. The service outage started December 1st, 2015 at 04:20 AEDT (+11 GMT) and was resolved at 04:50 AEDT (+11 GMT) and was caused by a DDOS attack. Mitigation steps were put in place to block the attack.
2 years, 1 month ago Up Maintenance Complete. All Services available.
2 years, 1 month ago Maintenance Blackboard will be updating Collaborate with the Ultra experience AU-SAS session servers on Saturday, November 14, 2015 from 23:59 AEDT (UTC/GMT+11) to Sunday, November 15, 2015 04:00 AEDT (UTC/GMT +11 hours). Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000004xGAA&homepage=true
2 years, 1 month ago Up There was an intermittent service interruption affecting Collaborate Ultra clients serviced by the Sydney datacenter this weekend. The service interruption was resolved at 09:35 AM AEDT (GMT +11). Blackboard Collaborate Classic (12.6.6) sessions were unaffected. All services are currently available.
2 years, 1 month ago Up Maintenance Complete. All Services available.
2 years, 1 month ago Maintenance Blackboard will be performing emergency infrastructure maintenance at our Sydney datacenter on Wednesday, October 21, 2015 from 01:00 AEDT (UTC/GMT+11) to Wednesday, October 21, 2015 03:00 AEDT (UTC/GMT +11 hours). Expected maintenance duration is 15 minutes. For more information, please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA70000000004dGAA&homepage=true
2 years, 2 months ago Up Maintenance Complete. All Services available.
2 years, 2 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience AU-SAS session servers on Saturday, October 17, 2015 from 22:00 AEST (UTC/GMT+10) to Sunday, October 18, 2015 06:00 AEST (UTC/GMT +10 hours). Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000CbBRGA0&homepage=true
2 years, 2 months ago Up Maintenance complete. All services available.
2 years, 2 months ago Maintenance Blackboard will be performing maintenance to our AU-SAS session servers on Friday, October 16, 2015 from 02:00 AEST (UTC/GMT +10) to Friday, October 16, 2015 06:00 AEST (UTC/GMT +10). Expected maintenance duration is 30 minutes. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000004OGAQ&homepage=true
2 years, 2 months ago Up All services are available.
2 years, 2 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted AU-SAS on Friday, October 2, 2015 at 02:00 AM AEST (UTC/GMT +10) to 06:00 AM AEST (UTC/GMT+10) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 2 months ago Info Sunday, September 27th, 2015 02:44 AEST (UTC/GMT+10) - Maintenance is complete. Users may be unable to delete Collaborate Classic recordings at this time. Ops is aware and is looking into the issue.
2 years, 2 months ago Maintenance Blackboard will be Collaborate with the Ultra experience session servers hosted on AU-SAS on Saturday, September 26, 2015 from 22:00 AEST (UTC/GMT+10) to Sunday, September 27, 2015 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. (2 hours of expected downtime). For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000CbB2
2 years, 3 months ago Up Maintenance was completed successfully with no impact and all services are up.
2 years, 3 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted AU-SAS on Friday, September 11, 2015 at 02:00 AM AEST (UTC/GMT +10) to 06:00 AM AEST (UTC/GMT +10) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 3 months ago Up Maintenance was completed successfully with no impact and all services are up.
2 years, 3 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted AU-SAS on Friday, September 4, 2015 at 02:00 AM AEST (UTC/GMT +10) to 06:00 AM AEST (UTC/GMT +10) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 3 months ago Up Maintenance was completed successfully with no impact and all services are up.
2 years, 3 months ago Maintenance Blackboard will be performing emergency data center maintenance on Wednesday, August 26, 2015 at 22:00 US Eastern Daylight Time (UTC/GMT-4). The maintenance is expected to be non-impacting.
2 years, 4 months ago Up Services have been fully restored.
2 years, 4 months ago Intermittent Problems There is an ongoing Collaborate Sev1 service interruption affecting all Collaborate Ultra clients serviced by the Sydney datacenter. The service outage started at 06:30 AM AEST (GMT +10). Ops is aware and is looking into the issue. Blackboard Collaborate Original View (12.6.4) sessions are unaffected at this time
2 years, 4 months ago Up The maintenance at the Sydney datacenter was completed successfully and all services are available.
2 years, 4 months ago Maintenance On Sunday, July 26th, 2015 between the hours of 12:00 am to 04:00 am AEDT, the Managed Hosting Engineers will be performing infrastructure maintenance at our SYD (Sydney) datacenter. Due to the nature of the work being performed, please take note that there may be intermittent interruptions of service.
2 years, 4 months ago Maintenance The maintenance schedule for Saturday, July 25 will likely take longer than the original expected 15 minutes in order to conduct some addditional emergency maintenance. Blackboard Collaborate will make every effort to minimize downtime required for this maintenance.
2 years, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance on our Web Conferencing LTI Integration servers during our standard maintenance window on Saturday, July 25, 2015 at 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. The expected duration of this maintenance is 15 minutes, but please be aware that if additional time is needed the complete maintenance window will be used. Blackboard Collaborate will make every effort to minimize downtime required for this maintenance. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb8wGAC&homepage=true.
2 years, 4 months ago Up The service interruption at the Sydney data center has been resolved and full service has been restored.
2 years, 4 months ago Intermittent Problems The Sydney data center is experiencing an intermittent interruption of service as a result of the DDOS mitigation measures put in place yesterday. The network team is working to restore full service.
2 years, 4 months ago Up Services have been fully restored.
2 years, 4 months ago Down There is an ongoing Collaborate Sev0 service interruption affecting all Collaborate clients serviced by the Sydney datacenter. The service outage started at 2:06 am ET (-4 GMT) and is caused by a DDOS attack. Mitigation steps are being put in place to block the attack.
2 years, 4 months ago Up Services have been fully restored.
2 years, 4 months ago Intermittent Problems Users may experience trouble connecting as we are continuing to experience a DDoS attack. Operations is working on additional mitigation efforts to control the attack.
2 years, 4 months ago Intermittent Problems There was a Collaborate Sev1 service interruption affecting potentially all Collaborate clients serviced by the Sydney datacenter. The service outage started at 3:25 am ET (-4 GMT) and was resolved at 4:25 am ET (-4 GMT) and was caused by a DDOS attack. Mitigation steps were put in place to block the attack.
2 years, 4 months ago Intermittent Problems There was a Learn service interruption affecting a small number Learn clients serviced by the Sydney datacenter. The service outage started at 3:25 am ET (-4 GMT) and was resolved at 4:25 am ET (-4 GMT) and was caused by a DDOS attack. Mitigation steps were put in place to block the attack.
2 years, 5 months ago Up All services available. Free Trial rooms are now working.
2 years, 5 months ago Info We are currently experiencing an issue affecting Free Trial sessions only. Users attempting to create trial rooms or launch existing trial sessions using the moderator link will encounter an error message. We are currently investigating/working to restore functionality.
2 years, 5 months ago Up Maintenance is complete and all services are functioning.
2 years, 5 months ago Maintenance We are currently performing maintenance at the Sydney data center during our regular Friday morning maintenance window. Clients can expect up to an hour downtime.
2 years, 5 months ago Up All services available.
2 years, 5 months ago Maintenance Blackboard Collaborate will be performing maintenance on AU-SAS, during the standard maintenance window on Saturday , June 27, 2015 from 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours) to Sunday, June 28, 2015 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb7y
2 years, 6 months ago Up All services available.
2 years, 6 months ago Info Blackboard Collaborate will be performing maintenance on AU-SAS, during the standard maintenance window on Friday, June 5, 2015 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Friday, June 5, 2015, 2015 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Blackboard Collaborate Web Conferencing Telephony services may be intermittently unavailable through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb6lGAC&homepage=true
2 years, 6 months ago Info Users trying to launch sessions or recordings may have been unable to launch at times starting: Monday, June 1st, 2015 21:42 AEST UTC/GMT +10 and resolving Monday, June 1st, 2015 22:20 AEST UTC/GMT +10. The issue is under investigation with our system operations team at this time.
2 years, 6 months ago Up All services available.
2 years, 6 months ago Maintenance Blackboard Collaborate will be performing maintenance on AU-SAS, during the standard maintenance window on Saturday , May 30, 2015 from 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours to Sunday, May 31, 2015 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb6W
2 years, 6 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on hosted AU-SAS on Friday, May 29, 2015 at 09:00 AEST (UTC/GMT+10). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 6 months ago Up All services available.
2 years, 6 months ago Info Blackboard Collaborate will be performing infrastructure datacenter maintenance on Hosted AU-SAS on Wednesday, May 27, 2015 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 6 months ago Up All services available.
2 years, 6 months ago Maintenance Blackboard Collaborate will be performing maintenance on AU-SAS, during the standard maintenance window on Friday , May 22, 2015 from 02:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours) to Friday, May 22, 2015 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA70000000Cb6R
2 years, 7 months ago Up All services available.
2 years, 7 months ago Maintenance Blackboard Collaborate will be performing maintenance on AU-SAS, during the standard maintenance window on Saturday, May 9, 2015 from 22:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours) to Sunday, May 10, 2015 06:00 AEST (Australian Eastern Standard Time) UTC/GMT +10 hours. Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb62
2 years, 7 months ago Up All service has been restored.
2 years, 7 months ago Down We are experiencing a service interruption at the Sydney data center that is affecting all clients. Operation is aware and is working on the problem.
2 years, 7 months ago Up All services available.
2 years, 7 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted AU-SAS on Friday, April 24, 2015 at 02:00 AEDT (UTC/GMT +11). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 8 months ago Up All services are available.
2 years, 8 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted AU-SAS on Friday, April 10, 2015 at 02:00 AEDT (UTC/GMT +11). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 8 months ago Up All services are available.
2 years, 8 months ago Info Sunday, March 29th, 2015 16:09 UTC/GMT-0 – A single session server, SSAU04, has been taken out of service due to a technical issue starting at 15:49 UTC/GMT-0. All sessions that were running/scheduled on SSAU04 may have been dropped and should open on a new server. Any users who may have experienced a problem while in or joining a session on SSVA12 should simply relaunch the session to resolve the issue.
2 years, 8 months ago Maintenance We are moving the MP4 conversion system from AWS in Ireland to our data center in Amsterdam during a maintenance window on Saturday, March 28, 2015 at 16:00 EDT (UTC/GMT-4), the expected duration for this maintenance is 4 hours. During this maintenance customers hosted on CA-SAS, AU-SAS and EU-SAS may experience a degradation of MP4 conversion services. Please be aware that all recordings will be queued up until the maintenance has been completed and then will be processed in the order they were requested. Blackboard Collaborate will make every effort to minimize downtime required for this maintenance. https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb59GAC
2 years, 9 months ago Up All services are available.
2 years, 9 months ago Maintenance Blackboard Collaborate will be performing a restart of AU-SAS during the standard maintenance window on Friday, March 6th. The restart will begin at 02:15 AEDT (UTC/GMT +11) and will last approximately 15 minutes. Sessions started prior to the restart should not be affected. If you experience issues joining a session or accessing SAS during this time, please wait a moment and try again. Blackboard Collaborate will make every effort to minimize downtime of the AU-SAS.
2 years, 9 months ago Up All services are available.
2 years, 9 months ago Maintenance Blackboard Collaborate will be performing maintenance (SAS 7.1.4) on AU-SAS, during the standard maintenance window on Saturday, February 21, 2015 from 24:00 AEDT (UTC/GMT +11) to Sunday, February 22, 2015 04:00 AEDT (UTC/GMT +11). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3rGAC
2 years, 10 months ago Up All services are operating normally.
2 years, 10 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted AU-SAS on Friday, February 13, 2015 at 02:00 AEDT (UTC/GMT +11). This maintenance is not expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 10 months ago Up Maintenance is complete and all services are available.
2 years, 10 months ago Maintenance Blackboard Managed Hosting Engineers will be upgrading our mail relay systems in our Sydney datacenter during a maintenance window starting on Friday, January 30, 2015 23:59 AEDT (UTC/GMT+11), ending on Saturday, January 31, 2015 02:00 AEDT (UTC/GMT+11). This maintenance could potentially impact any customers sending emails through AU-SAS. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb2e
2 years, 11 months ago Up Maintenance was completed on 1/19 at approximatley 3:30am local time. All services are operating normally.
2 years, 11 months ago Maintenance The maintenance described below is actually for January 19.
2 years, 11 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on AU-SAS Monday, January 18, 2015 from 02:00 AEDT (UMT/GMT +11) to 03:00 AEDT (UTC/GMT +11). Users will experience intermittent unavailability throughout the entire maintenance window.
2 years, 11 months ago Up Maintenance is complete and all services are available.
2 years, 11 months ago Maintenance Blackboard Collaborate will be performing a maintenance update (Web Conferencing 12.6.3) on AU-SAS, during a standard maintenance window starting on Saturday, January 17, 2015 22:00 AEDT (UTC/GMT+11), ending on Sunday, January 18, 2015 06:00 AEDT(UTC/GMT+11). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb25GAC
3 years ago Up Maintenance ended within the established maintenance window and the system is fully functional.
3 years ago Maintenance We will be performing regularly scheduled maintenance to the Australian hosted SAS on Saturday, December 13 from 22:00 AEDT (UTC/GMT+11) to Sunday, December 14 06:00 AEDT (UTC/GMT+11). The maintenance is expected to last approximately 8 hours. Users may experience unavailability of Collaborate Web Conferencing and SAS during this time. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb0E.
3 years ago Up blackboardcollaborate.com is now available.
3 years ago Info blackboardcollaborate.com is currently experiencing difficulties. If you use this URL to access the Collaborate login to manage your sessions, please use this URL instead https://sas.elluminate.com/site/external/login/user.
3 years, 1 month ago Up Maintenance is complete and all services are available.
3 years, 1 month ago Maintenance We will be conducting emergency maintenance on AU-SAS from 2:00am-4:00am AEDT on Sunday October 26. This maintenance is being scheduled during the regular prescribed Saturday night/Sunday morning maintenance window for the Sydney data center.
3 years, 1 month ago Up Behind the Blackboard service has been fully restored.
3 years, 1 month ago Intermittent Problems The Behind the Blackboard case and knowledge managemenet system is currently down. We are aware of the issue and are working to restore the system. If you need to reach client support in the mean time, please call 1.888.788.5264 from the United States or Canada. If you are calling from another location, please call +1.202.715.6019.
3 years, 2 months ago Up All services are available.

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