Blackboard publishes the most current service availability in the table below.
Bookmark this page and check back any time for current status information.

Collaborate - Web Conferencing (Canada)

Blackboard Collaborate - Web Conferencing (Canada)

Time Status Message
23 hours, 9 minutes ago Maintenance Blackboard will be deploying a Session Administration System (SAS) hotfix during our standard maintenance window on Friday, October 20, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, October 20, 2017 3:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. Please note that SAS services will be unavailable during this maintenance window. Clients using Collaborate with the Ultra experience will not be affected. Clients using Collaborate Original will be able to maintain existing sessions, but may not start new ones while the SAS hotfix is being performed. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000PB1k
2 days, 4 hours ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for Collaborate with Ultra Experience on Wednesday, October 18, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Wednesday, October 18, 2017 3:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. Clients using Collaborate with the Ultra experience will experience brief media system (audio, video and application sharing) disconnects/reconnects during this emergency maintenance window. Clients using Collaborate Original will not be impacted during this maintenance window. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA3900000000D6GAI
2 days, 22 hours ago Intermittent Problems Monday, October 16, 2017 02:30 PM MDT (GMT-6) -  Some users may experience intermittent network issues in Collaborate Ultra sessions hosted at our CA (Calgary) datacenter. These issues include lowered video/application sharing quality, audio degradation and disconnects. Our Dev/Ops team is currently working to find a resolution.
1 week, 4 days ago Up Maintenance complete. All services available.
1 week, 6 days ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience October 2017 (v17.10) update at our CA (Calgary) datacenter on Saturday, October 7, 2017 from 8:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, October 8, 2017 12:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PB0rGAG&homepage=true
2 weeks, 6 days ago Up All services available.
3 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance at our CA (Calgary) datacenter on Friday, September 29, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, September 29, 6:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PB0wGAG&homepage=true
1 month ago Up All services available.
1 month ago Intermittent Problems Monday, September 18th, 2017, 5:55 PM MDT (GMT-6) - Blackboard Collaborate Ultra and Classic users launching sessions via the Blackboard Collaborate Classic Building Block on Managed Hosted Blackboard instances are experiencing issues joining sessions at this time. Users may also experience issues opening recordings and creating sessions. We are still working to resolve the issue.
1 month ago Intermittent Problems Monday, September 18th, 2017, 3:30 PM MDT (GMT-6) - Blackboard Collaborate Ultra and Classic users launching sessions via the Blackboard Collaborate Classic Building Block on Managed Hosted Blackboard instances are experiencing issues joining sessions at this time. Our Dev/Ops team is currently working to identify and resolve the issue.
1 month, 1 week ago Up Maintenance complete. All services available.
1 month, 1 week ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra Experience September 2017 (v17.9) update at our CA (Calgary) datacenter on Saturday, September 9, 2017 from 10:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, September 10, 2017 6:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA3900000000CrGAI&homepage=true
1 month, 2 weeks ago Up Maintenance Complete. All services available.
1 month, 2 weeks ago Maintenance Blackboard will be deploying a Session Administration System (SAS) hotfix during our standard maintenance window on Thursday, August 31, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Thursday, August 31, 2017 3:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. Please note that SAS services will be unavailable during this maintenance window. Clients using Collaborate with the Ultra experience will not be affected. Clients using Collaborate Original will be able to maintain existing sessions, but may not start new ones while the SAS hotfix is being performed. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA3900000000D1GAI&homepage=true
1 month, 3 weeks ago Up Maintenance Complete. All services available.
1 month, 3 weeks ago Maintenance Blackboard will performing scheduled infrastructure maintenance to our CA (Calgary) Datacenter on Friday, August 25, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday August 25, 2017 6:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. This maintenance (Firewall upgrade) is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA3900000000CcGAI&homepage=true
1 month, 4 weeks ago Up Maintenance Complete. All services available.
1 month, 4 weeks ago Maintenance Blackboard will be performing hotfix maintenance on Tuesday, August 22, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Tuesday 22, 2017 4:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. Please note that all services will be intermittent unavailable during this maintenance window. Clients using Web Conferencing with the Ultra experience and Collaborate Original may see connectivity issues during this maintenance window. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KytvGAC&homepage=true
2 months, 2 weeks ago Up Maintenance complete. All services available.
2 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience August 2017 (v17.8) update at our CA (Calgary) datacentre on Saturday, August 5, 2017 from 10:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, August 6, 2017 6:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kyt7GAC&homepage=true
2 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance at our CA (Calgary) datacenter on Friday, August 4, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, August 4, 2017 6:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?id=kAA39000000KysE&homepage=true and https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KytCGAS&homepage=true
2 months, 2 weeks ago Up All services available.
2 months, 3 weeks ago Info Friday, July 28, 2017 12:15 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours – A single Collaborate Original session server, SSCA04, has been taken out of service due to a technical issue. For any sessions still on SSCA04 that are experiencing issues, please have everyone exit from the session and then restart the session.
3 months ago Up Maintenance completed. All services are available at this time.
3 months ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the July Release of Collaborate with Ultra Experience on Friday, July 21, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, July 21, 2017 3:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. Collaborate Ultra and Collaborate Original users will be unable to join new sessions. Collaborate Ultra users in existing sessions will also be interrupted. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kysi&homepage=true
3 months ago Up Maintenance completed. All services are available at this time.
3 months, 1 week ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July 2017 (v17.7)update at our CA (Calgary) datacentre on Saturday, July 15, 2017 from 10:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, July 16, 2017 6:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000Kys4
3 months, 1 week ago Up Maintenance completed. All services are available at this time.
3 months, 1 week ago Maintenance Blackboard will be performing hotfix maintenance, to improve Collaborate Ultra disconnections, on Monday, July 10, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Monday, July 10, 2017 3:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CgqGAE&homepage=true
3 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
3 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance at our CA (Calgary) datacenter on Thursday, July 6, 2017 10:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, July 7, 2017 6:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000KysJGAS
4 months ago Up All services available.
4 months ago Info Blackboard will be performing non impacting infrastructure maintenance to our CA (Calgary) Datacenter on Wednesday, June 21, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours hours to Wednesday, June 21, 2017 at 4:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CgMGAU&homepage=true
4 months ago Up All services available.
4 months ago Info Blackboard will be performing non impacting infrastructure maintenance to our CA (Calgary) Datacenter on Friday, June 16, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours hours to Friday, June 16, 2017 at 4:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CgMGAU&homepage=true
4 months, 1 week ago Up All services available.
4 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance to our CA (Calgary) datacenters on Friday, June 9, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours hours to Friday, June 9, 2017 at 6:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KyrpGAC&homepage=true
4 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
4 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience June 2017 (v17.6) update to our CA (Calgary) hosted clients on Saturday, June 3, 2017 from 10:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, June 4, 2017 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KyqrGAC&homepage=true
5 months, 1 week ago Up Maintenance completed. All services are available at this time.
5 months, 1 week ago Info Blackboard will be performing non impacting maintenance on our MCP servers for Collaborate Original MP4 conversions at our CA (Calgary) datacenters on Wednesday, May 10, 2017 from 1:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Wednesday, May 10, 2017 at 4:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kyq8GAC&homepage=true
5 months, 2 weeks ago Up All services available
5 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience May 2017 update to our CA (Calgary) hosted clients, on Saturday, May 6, 2017 from 10:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, May 7, 2017 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cfn
5 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on our Mail servers at our CA (Calgary) datacenters on Saturday, May 4, 2017 10:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, May 5, 2017 6:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA39000000KypoGAC
5 months, 3 weeks ago Up Maintenance completed. All services are available at this time.
5 months, 3 weeks ago Maintenance Blackboard Collaborate 12.6.8 has been scheduled for release to our CA-SAS (Calgary Hosted) clients on Saturday, April 29, 2017 from 10:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Saturday, April 29, 2017 11:59 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cf4
6 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
6 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience April 2017 update to our CA (Calgary) hosted clients, on Saturday, April 1, 2017 from 8:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, April 2, 2017 1:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CeaGAE&homepage=true
6 months, 3 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance (Collaborate Original Client Jar Deployment ) at our to our US (Virginia) datacenter on Friday, March 31, 2017 5:00 PM MDT (Mountain Daylight Time) UTC/GMT -6 to Friday, March 31, 2017 5:30 PM MDT (Mountain Daylight Time) UTC/GMT -6. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cf4
7 months ago Up All services are available at this time.
7 months ago Info Friday, March 17, 2017 01:01 MDT (Mountain Daylight Time) UTC/GMT -6 hours - Users may have experienced intermittent issues when connecting to CA-SAS. The issue has been resolved and CA-SAS services have been fully restored.
7 months, 1 week ago Info Thursday, March 16th, 2017 05:10 MDT (Mountain Daylight Time) UTC/GMT -6 hours - A Collaborate Ultra service was restarted to resolve a technical issue. This would not have impacted active sessions, however users may have experienced intermittent issues attempting to join new sessions during this time.
7 months, 1 week ago Up Maintenance completed. All services are available at this time.
7 months, 1 week ago Maintenance Blackboard will be performing emergency hotfix maintenance, to resolve recent Ultra connectivity and recording issues, on Thursday, March 16, 2017 from 2:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours to Thursday, March 16, 2017 3:00 AM MDT (Mountain Daylight Time) UTC/GMT -6 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CeVGAU&homepage=true
7 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
7 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience March 2017 update to our CA (Calgary) hosted clients, on Saturday, March 4, 2017 from 8:00 pm MST (Mountain Standard Time) UTC/GMT -7 hours to Sunday, March 5, 2017 1:00 am MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004Cdr&homepage=true
8 months ago Up All services available.
8 months, 1 week ago Info Tuesday, February 14th, 2017 - 8:47 am MST (Mountain Standard Time) UTC/GMT-7 - Collaborate Classic LTI users may have seen the following error when trying to launch Collaborate Classic sessions via the LTI: "The Requested URL could not be retrieved" or a "404 error". Operations has resolved the issue, please try your sessions again.
8 months, 1 week ago Up Maintenance completed. All services are available at this time.
8 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance at our to our CA (Calgary) datacenter on Friday, February 10, 2017 from 2:00 AM MST (Mountain Standard Time) UTC/GMT -7 hours to Friday, February 10, 2017 at 3:00 AM MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CdXGAU&homepage=true
8 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on Thursday, February 9, 2017 from 10:00 PM MST (Mountain Standard Time) UTC/GMT -7 hours to Friday, February 10 2017 6:00 AM AM MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CdSGAU&homepage=true
8 months, 2 weeks ago Up All services have been restored at 03:29 MST (GMT -7)
8 months, 2 weeks ago Intermittent Problems Tuesday, February 7th, 2017, 03:00 MST (Mountain Standard Time) UTC/GMT -7 - Users may be unable to connect to Collaborate Ultra sessions. Dev/Ops are aware of the issue and are working to resolve it as quickly as possible.
8 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
8 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience February 2017 update to our CA (Calgary) hosted clients, on Saturday, February 4, 2017 from 08:00 pm MST (Mountain Standard Time) UTC/GMT -7 hours to Sunday, February 5, 2017 12:00 midnight MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CcFGAU&homepage=true
8 months, 3 weeks ago Up Maintenance completed. All services available at this time.
8 months, 3 weeks ago Maintenance Blackboard will be performing emergency hotfix maintenance on Wednesday, January 25, 2017 from 02:00 am MST (Mountain Standard Time) UTC/GMT -7 hours to Wednesday, January 25, 2017 03:00 am MST (Mountain Standard Time) UTC/GMT -7 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CceGAE&homepage=true
9 months ago Up All services available at this time.
9 months ago Maintenance Blackboard will be performing emergency hotfix maintenance on Thursday, January 19, 2017 from 02:00 MST (Mountain Standard Time) UTC/GMT -7 hours to Thursday, January 19, 2017 03:00 MST (Mountain Standard Time) UTC/GMT -7 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CcKGAU&homepage=true
9 months ago Up All services available.
9 months ago Info Tuesday, January 17th, 2017 09:14 MST (Mountain Standard Time)UTC/GMT -7 hours – A single Collaborate Ultra session server, SSCA11, has been taken out of service due to a technical issue. For any sessions still on SSCA11 that are experiencing issues, please have everyone exit from the session and then restart the session.
9 months, 1 week ago Up Maintenance completed. All services available at this time.
9 months, 1 week ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the January release of Collaborate with Ultra Experience on Tuesday, January 10, 2016 from 02:00 MST (Mountain Standard Time) UTC/GMT -7 hours to Tuesday, January 10, 2016 03:00 MST (Mountain Standard Time) UTC/GMT -7 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cc5GAE&homepage=true
9 months, 2 weeks ago Up All services available.
9 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on Friday, January 6, 2017 from 01:00 MST (Mountain Standard Time) UTC/GMT -7 hours to Friday, January 6 2017 06:00 MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CbqGAE&homepage=true
9 months, 3 weeks ago Up All services available.
9 months, 3 weeks ago Intermittent Problems Thursday, December 29th, 2016, 10:58 EST (Eastern Standard Time) UTC/GMT -5 hours - Users may be unable to connect to Collaborate Classic sessions. Dev/Ops are aware of the issue and are working to resolve it as quickly as possible. If you are impacted, please try launching your session again.
9 months, 3 weeks ago Maintenance Blackboard Collaborate will be performing infrastructure maintenance on Thursday, December 29, 2016 from 09:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Thursday, December 29, 2016 22:00 EST (Eastern Standard Time) UTC/GMT -5 hours. We are notifying our Collaborate Original clients that during this maintenance window we will be migrating na-downloads. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004CbM
9 months, 3 weeks ago Up All services available.
9 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience December update to our CA hosted clients (Calgary), Wednesday, December 28, 2016 from 02:00 MST (Mountain Standard Time) UTC/GMT -7 hours to Wednesday, December 28, 2016 06:00 MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CbRGAU&homepage=true
10 months, 2 weeks ago Up Maintenance completed. All services available at this time.
10 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience December update to our CA hosted clients (Calgary), on Saturday, December 3, 2016 from 20:00 MST (Mountain Standard Time) UTC/GMT -7 hours to Sunday, December 4, 2016 04:00 MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CaiGAE&homepage=true
11 months, 2 weeks ago Up All services available at this time.
11 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience November update to our CA hosted clients (Calgary), on Saturday, November 5, 2016 from 20:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, November 6, 2016 04:00 MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Ca4GAE&homepage=true
12 months ago Up Maintenance completed. All services available at this time.
1 year ago Maintenance Blackboard Collaborate will be performing Non Impacting Infrastructure Maintenance for our US hosted clients (Calgary), on Wednesday, October 19, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Wednesday, October 19, 2016 04:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. This maintenance is NOT expected to be service impacting. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CZpGAM&homepage=true
1 year ago Up Maintenance completed. All services available at this time.
1 year ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the October Release of Collaborate with Ultra Experience at our CA (Calgary) datacenter, on Monday, October 10, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Monday, October 10, 2016 04:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CZf
1 year ago Up Maintenance completed. All services available at this time.
1 year ago Info Blackboard Collaborate will be performing non-impacting maintenance at our CA (Calgary) datacenter, on Friday, October 7, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, October 7, 2016 03:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CYmGAM&homepage=true
1 year ago Up Maintenance completed. All services available at this time.
1 year ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the the October Release of Collaborate with Ultra Experience at our CA hosted datacenter (Calgary), on Wednesday, October 5, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Wednesday, October 5, 2016 02:30 MDT (Mountain Daylight Time) UTC/GMT -6 hours. The hotfix will resolve the guest link issue for Ultra sessions accessed via the Collaborate Building Block and Moodle Plug-in (KBA 000042886). For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CYwGAM&homepage=true
1 year ago Intermittent Problems Tuesday, October 4th, 2016 - Some users joining Ultra sessions using public guest links via the Collaborate Building Block 4.8-4.9 and Moodle Plug-in are receiving A03 error, and cannot join the session. Our teams are aware of the issue and are working to resolve the issue as soon as possible. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kA339000000CeX4CAK&homepage=true
1 year ago Intermittent Problems Monday, October 3rd, 2016, 19:21 MDT (Mountain Daylight Time) UTC/GMT -6 hours - Some users joining Ultra sessions using public guest links via the Collaborate Building Block for Learn are receiving A03 error when attempting to join a session. Our teams are aware of the issue and are working to resolve the issue as soon as possible.
1 year ago Up Maintenance completed.
1 year ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience October update to our CA hosted clients (Calgary), on Saturday, October 1, 2016 from 20:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, October 2, 2016 04:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CY3GAM&homepage=true
1 year, 1 month ago Up Maintenance completed.
1 year, 1 month ago Maintenance Blackboard Collaborate will be performing emergency maintenance for our CA hosted clients (Calgary), on Friday, September 16, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, September 16, 2016 03:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CXyGAM&homepage=true
1 year, 1 month ago Up Maintenance completed.
1 year, 1 month ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience September update to our CA hosted clients (Calgary), on Saturday, September 10, 2016 from 20:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Saturday, September 10, 2016 23:59 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000008R2ZGAU&homepage=true
1 year, 1 month ago Up Maintenance completed.
1 year, 1 month ago Maintenance Blackboard Collaborate will be performing emergency maintenance on Ultra session servers hosted at our CA (Calgary) datacenter on Tuesday, August 30, 2016 from 01:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Tuesday, August 30, 2016 04:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000008R2oGAE&homepage=true
1 year, 2 months ago Up Maintenance completed.
1 year, 2 months ago Maintenance Blackboard Collaborate will be performing maintenance at our CA (Calgary) datacenter), on Friday, August 19, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, August 19, 2016 from 02:30 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000GmbRGAS&homepage=true
1 year, 2 months ago Up Maintenance completed.
1 year, 2 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience August update to our CA hosted clients (Calgary), on Saturday, August 6, 2016 from 20:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, August 7, 2016 04:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000blNL
1 year, 2 months ago Up Maintenance completed.
1 year, 2 months ago Maintenance Blackboard will be performing a migration of the Mobile Learn Central Service (MLCS) to Amazon Web Services (AWS) starting Saturday, July 23 2016, at 12:01am EDT (UTC/EDT-4:00) up to Sunday, July 24 2016, 2:00am EDT (UTC/EDT-4:00). During this migration Collaborate customers using BBStudent will not be able to join sessions using Blackboard Learn but will be able to access session directly if they have guest links. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blN6
1 year, 2 months ago Up All services available.
1 year, 3 months ago Info Blackboard will be performing non impacting maintenance on Friday, July 22, 2016 at 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 to 02:30 MDT (Mountain Daylight Time) UTC/GMT -6. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blNfGAI&homepage=true
1 year, 3 months ago Up All services available.
1 year, 3 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July UI update to our CA hosted clients (Calgary), on Saturday, July 16, 2016 from 20:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Saturday, July 16, 2016 21:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blMmGAI&homepage=true
1 year, 3 months ago Up All services available at this time.
1 year, 3 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance at our CA (Calgary) datacenter), on Friday, July 8, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, July 8, 2016 06:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blMhGAI&homepage=true
1 year, 3 months ago Up All services available at this time.
1 year, 3 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July update to our CA hosted clients (Calgary), on Thursday, June 30, 2016 from 23:59 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, July 1, 2016 04:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blLo
1 year, 3 months ago Up All services available at this time.
1 year, 3 months ago Info Friday, June 24th, 2016 - 20:38 to 20:48 MDT (GMT-6) – Users may have experienced some intermittent issues when connecting CA-SAS. The issue has been resolved and CA-SAS service has been fully restored.
1 year, 3 months ago Info Friday, June 24th, 2016 - 15:30 to 15:45 MDT (GMT-6) – Users may have experienced some intermittent issues when connecting CA-SAS. The issue has been resolved and CA-SAS service has been fully restored.
1 year, 4 months ago Up Maintenance completed.
1 year, 4 months ago Info Blackboard will be performing scheduled infrastructure maintenance on Friday, June 17, 2016 at 02:00 AM MDT (UTC/GMT -6) to 02:30 AM MDT (UTC/GMT -6). This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blLjGAI&homepage=true
1 year, 4 months ago Up All Services available.
1 year, 4 months ago Info June 7th, 2016 01:00:00 MDT (GMT-6) through 12:55:41 MDT (GMT-6). A small subset of Collaborate users were unable to resolve the bbcollab.com domain. Affected users may have experienced an inability to connect to Collaborate services or to authenticate into Collaborate Web Conferencing Sessions. DNS resolution for the bbcollab.com domain is now working. Please clear your DNS cache if there are still difficulties.
1 year, 4 months ago Up Maintenance completed.
1 year, 4 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience June update to our CA hosted clients (Calgary), during the standard maintenance window Saturday, June 4, 2016 from 20:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Saturday, June 4, 2016 23:59 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKRGAY&homepage=true
1 year, 4 months ago Up Maintenance completed.
1 year, 4 months ago Info Blackboard will be performing emergency maintenance on CA-SAS on Friday, May 27, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, May 27, 2016 02:30 MDT (Mountain Daylight Time) UTC/GMT -6 hours. This maintenance is NOT expected to be service impacting. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blLAGAY
1 year, 4 months ago Up Maintenance completed.
1 year, 4 months ago Info Blackboard will be performing emergency maintenance on CA-SAS on Thursday, May 26, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Thursday, May 26, 2016 02:30 MDT (Mountain Daylight Time) UTC/GMT -6 hours. This maintenance is NOT expected to be service impacting. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKv
1 year, 5 months ago Up Maintenance Complete
1 year, 5 months ago Info Blackboard Collaborate will be performing maintenance on CA-SAS, during the emergency maintenance window Friday, May 20, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, May 20, 2016 03:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. This maintenance is NOT expected to be service impacting. The hotfix addresses the issue in which clients have been unable to launch sessions through their Collaborate with the Ultra experience LTI integration with Blackboard Learn. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKM
1 year, 5 months ago Info Thursday, May 19th, 2016 from 02:23 MDT (GMT-6) to 02:40 MDT (GMT-6) - CA-SAS -Blackboard Collaborate Original Telephony was not available. Service has been restored.
1 year, 5 months ago Up Maintenance completed.
1 year, 5 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience May update to our CA hosted clients (Calgary), during the standard maintenance window Saturday, May 14, 2016 from 20:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Saturday, May 14, 2016 23:59 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PAy7
1 year, 5 months ago Up Maintenance completed.
1 year, 5 months ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the emergency maintenance window Wednesday, May 4, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Wednesday, May 4, 2016 03:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. During this maintenance window clients may experience some interruption in service. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PAybGAG&homepage=true
1 year, 6 months ago Up Maintenance completed.
1 year, 6 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience April update on CA-SAS, during the standard maintenance window on Saturday, April 16, 2016 from 20:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Saturday, April 16, 2016 from 23:59 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA3900000000Ag
1 year, 7 months ago Up All Services available.
1 year, 7 months ago Maintenance Blackboard Collaborate will be performing maintenance on CA-SAS, during the standard maintenance window on Friday, March 18, 2016 from 02:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, March 18, 2016 from 04:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000009nGAA&homepage=true
1 year, 8 months ago Up All Services available.
1 year, 8 months ago Maintenance Blackboard Collaborate will be performing maintenance on CA-SAS, during the standard maintenance window on Friday, February 5, 2016 from 02:00 MST (Mountain Standard Time) UTC/GMT -7 hours to Friday, February 5, 2016 from 04:00 MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000008GGAQ&homepage=true
1 year, 9 months ago Up Maintenance Complete. All Services available.
1 year, 9 months ago Maintenance Blackboard Collaborate will be performing maintenance on CA-SAS, during the standard maintenance window on Friday, January 15, 2016 from 02:00 MST (Mountain Standard Time) UTC/GMT -7 hours to Friday, January 15, 2016 from 03:00 MST (Mountain Standard Time) UTC/GMT -7 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000007X
1 year, 9 months ago Up All Services available.
1 year, 9 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on hosted CA-SAS on Tuesday, January 12, 2016 at 02:00 AM MST (UTC/GMT -7) to 02:30 AM MST (UTC/GMT-7). This maintenance window is being utilized to implement Teleconferencing for Collaborate with the Ultra experience clients hosted in our Calgary datacenter. Blackboard will make every effort to minimize downtime during this emergency maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000007NGAQ&homepage=true
1 year, 9 months ago Up All Services available.
1 year, 9 months ago Info December 31st, 2015: Due to an unforeseen networking issue in Canada, we were unable to roll out Teleconferencing for Ultra to our Canadian hosted clients only. We will fix the issue in a future maintenance window. Original Web Conferencing telephony is not affected. For further information and updates please visit: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000006oGAA&homepage=true
1 year, 9 months ago Up All Services available.
1 year, 9 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience CA-SAS (Calgary, Canada hosted)session servers on Tuesday, December 29, 2015 from 20:00 MST (Mountain Standard Time) UTC/GMT -7 hours to Wednesday, December 30, 2015 01:00 MDT (Mountain Standard Time) UTC/GMT -7 hours. Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA700000000065&homepage=true
1 year, 10 months ago Up All services are available.
1 year, 10 months ago Info There was a Collaborate Sev4 service interruption potentially affecting some Collaborate clients serviced by the Canadian datacenter. The service interuption started at 3:11 pm MST (-7 GMT) and was resolved at 3:20 pm MST (-7 GMT) and was caused by a DDOS attack. Mitigation steps were put in place to block the attack.
1 year, 11 months ago Up Maintenance Complete. All Services available.
1 year, 11 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience CA-SAS session servers on Saturday, November 14, 2015 from 20:00 MST (UTC/GMT-7) to Saturday, November 14, 2015 23:59 MST (UTC/GMT -7). Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000004xGAA&homepage=true
2 years ago Up Maintenance Complete. All Services available.
2 years ago Maintenance Blackboard will be updating Collaborate with the Ultra experience CA-SAS session servers on Saturday, October 17, 2015 from 22:00 MDT (UTC/GMT-6) to Sunday, October 18, 2015 06:00 MDT (UTC/GMT -6). Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000CbBRGA0&homepage=true
2 years ago Up Maintenance complete. All services available.
2 years ago Maintenance Blackboard will be performing maintenance to our CA-SAS session servers on Friday, October 16, 2015 from 02:00 MDT (UTC/GMT-6) to Friday, October 16, 2015 06:00 MDT (UTC/GMT -6). Expected maintenance duration is 30 minutes. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000004OGAQ&homepage=true
2 years ago Up All services are available.
2 years ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted CA-SAS on Friday, October 2, 2015 at 02:00 AM MDT (UTC/GMT -6) to 06:00 AM MDT (UTC/GMT-6) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years ago Up All services available.
2 years ago Maintenance Blackboard will be updating Collaborate with the Ultra experience session servers hosted on CA-SAS on Saturday, September 26, 2015 from 22:00 MDT (UTC/GMT-6) to Sunday, September 27, 2015 06:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. (4 hours of expected downtime). For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000CbB2
2 years, 1 month ago Up Maintenance was completed successfully with no impact and all services are up.
2 years, 1 month ago Maintenance Blackboard will be performing emergency data center maintenance at the Calgary data center on Friday, August 28, 2015 from 02:00 - 06:00 local data center time. The maintenance is expected to be non-impacting.
2 years, 1 month ago Up Maintenance was completed successfully with no impact and all services are up.
2 years, 1 month ago Maintenance Blackboard will be performing emergency data center maintenance on Wednesday, August 26, 2015 at 22:00 US Eastern Daylight Time (UTC/GMT-4). The maintenance is expected to be non-impacting.
2 years, 1 month ago Up The carrier issue has been resolved and Collaborate clients serviced the Calgary datacenter should not be experiencing connectivity problems.
2 years, 1 month ago Intermittent Problems Collaborate clients serviced the Calgary datacenter may experience intermittent connectivity issues while Blackboard works with its local carrier provider to resolve an issue at the carrier.
2 years, 1 month ago Intermittent Problems We are experiencing network connectivity issues at the Calgary data center that may affect some users ability to connect. If you are unable to connect to your session, please try again. Operations is aware and is working on the problem.
2 years, 2 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on Ultra session servers hosted on CA-SAS on Friday, August 21, 2015 from 20:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Friday, August 21, 2015 21:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. (5 minutes of expected downtime). Any users in an Ultra session at this time may experience a brief interruption of approximately 5 minutes, sessions will not be able to launch during the downtime. Users in v12 (Web Conferencing Original View) sessions will not be affected. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb9k
2 years, 2 months ago Up Maintenance completed successfully and all services are up.
2 years, 2 months ago Maintenance Blackboard Collaborate will be performing maintenance on CA-SAS, during the standard maintenance window on Saturday, August 08, 2015 from 22:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, August 09, 2015 06:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb8m
2 years, 2 months ago Up All services available.
2 years, 2 months ago Info Wednesday, July 29th, 2015 06:50 MDT (GMT-6) – A single session server, SSCA05, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSCA05 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSCA05 should simply relaunch the session to resolve the issue.
2 years, 2 months ago Up Tuesday, July 28th, 09:30 MDT (GMT-6) The service interruption caused by a DDOS attack at the Calgary data center has been resolved and mitigation to prevent further attacks is being put in place.
2 years, 2 months ago Down Tuesday, July 28th, 2015 09:13 MDT (GMT-6) - CA-SAS is currently down. Operations is aware and is working on resolving the issue as soon as possible.
2 years, 2 months ago Up The scheduled maintenance was completed successfully and all services are available.
2 years, 2 months ago Maintenance Blackboard Collaborate will be performing maintenance on our Web Conferencing LTI Integration servers during our standard maintenance window on Saturday, July 25, 2015 at 22:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. The expected duration of this maintenance is 15 minutes, but please be aware that if additional time is needed the complete maintenance window will be used. Blackboard Collaborate will make every effort to minimize downtime required for this maintenance. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb8wGAC&homepage=true.
2 years, 3 months ago Up The issue was related to a DDoS attack. Additional mitigation controls have been put in place and service is now functioning normally.
2 years, 3 months ago Intermittent Problems We are experiencing network connectivity issues at the Calgary data center that may affect some users ability to connect. Operations is aware and is working on the problem.
2 years, 3 months ago Up All services available. Free Trial rooms are now working.
2 years, 3 months ago Info We are currently experiencing an issue affecting Free Trial sessions only. Users attempting to create trial rooms or launch existing trial sessions using the moderator link will encounter an error message.We are currently investigating/working to restore functionality.
2 years, 3 months ago Up Maintenance is complete and all services are functioning.
2 years, 3 months ago Maintenance Blackboard Collaborate will be performing maintenance on CA-SAS, during an extended maintenance window on Saturday, July 11, 2015 from 18:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, July 12, 2015 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb7FGAS&homepage=true
2 years, 3 months ago Up All services available.
2 years, 3 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on CA-SAS during our scheduled maintenance window on Saturday, June 27th, 2015 at 22:00 MDT (GMT -6). Expected downtime is 60 minutes. Blackboard Collaborate will make every effort to minimize downtime of CA-SAS and Web Conferencing during this maintenance window.
2 years, 3 months ago Up All services available.
2 years, 3 months ago Down Saturday, June 27th, 2015, 11:15 EDT (GMT-4) - We are currently restarting the CA-SAS to resolve an issue with session servers. The CA-SAS and sessions are currently unavailable. Managed Hosting is working on resolving the issue as soon as possible.
2 years, 3 months ago Info Friday June 26th, 2015 20:18 EDT (GMT-4) – A single session server, WC39, has been taken out of service due to a technical issue. All sessions that were running/scheduled on WC39 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on WC39 should simply relaunch the session to resolve the issue.
2 years, 3 months ago Info Thursday June 25th, 2015 09:40 EDT (GMT-4) – A single session server, EL15, has been taken out of service due to a technical issue. All sessions that were running/scheduled on EL15 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on EL15 should simply relaunch the session to resolve the issue.
2 years, 4 months ago Up All services available.
2 years, 4 months ago Intermittent Problems We are currently experiencing issues with Telephony. At this time telephony will be unavailable on the CA-SAS. Users should use VOIP as a workaround. During the standard maintenance window on Friday, June 19th 04:00 - 06:00 EDT (UTC-4) SAS will be restarted to fix telephony. Expected downtime is 30 min. More information can be found at: https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb7Z&homepage=true
2 years, 4 months ago Info Wednesday June 17th, 2015 10:19 EDT (GMT-4) – A single session server, EL15, has been taken out of service due to a technical issue. All sessions that were running/scheduled on EL15 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on EL15 should simply relaunch the session to resolve the issue.
2 years, 4 months ago Up All services available.
2 years, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance on CA-SAS, during the standard maintenance window on Saturday, May 30, 2015 from 22:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours to Sunday, May 31, 2015 06:00 MDT (Mountain Daylight Time) UTC/GMT -6 hours. Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb6W
2 years, 5 months ago Up All services available.
2 years, 5 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted CA-SAS on Saturday, May 9, 2015 at 02:00 MDT (UTC/GMT -6). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 5 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted CA-SAS on Friday, May 1, 2015 at 02:00 MDT (UTC/GMT -6). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 5 months ago Up All services available.
2 years, 6 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted CA-SAS on Friday, April 24, 2015 at 02:00 MDT (UTC/GMT -6). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 6 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted CA-SAS on Friday, April 17, 2015 at 02:00 MDT (UTC/GMT -6). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 6 months ago Up All services are available.
2 years, 6 months ago Maintenance We are moving the MP4 conversion system from AWS in Ireland to our data center in Amsterdam during a maintenance window on Saturday, March 28, 2015 at 16:00 EDT (UTC/GMT-4), the expected duration for this maintenance is 4 hours. During this maintenance customers hosted on CA-SAS, AU-SAS and EU-SAS may experience a degradation of MP4 conversion services. Please be aware that all recordings will be queued up until the maintenance has been completed and then will be processed in the order they were requested. Blackboard Collaborate will make every effort to minimize downtime required for this maintenance. https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb59GAC
2 years, 8 months ago Up All services are available.
2 years, 8 months ago Maintenance Blackboard Collaborate will be performing maintenance (SAS 7.1 and SAS 7.1.4) on CA-SAS, during an extended maintenance window on Saturday, February 21, 2015 18:00 EST (UTC/GMT-5) until Sunday, February 22, 2015 06:00 EST (UTC/GMT -5). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3DGAS and http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3rGAC
2 years, 8 months ago Up All services are operating normally.
2 years, 8 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted CA-SAS on Friday, February 13, 2015 at 02:00 MST (UTC/GMT -7). This maintenance is not expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 8 months ago Up Maintenance is complete and all services are available.
2 years, 8 months ago Maintenance Blackboard Managed Hosting Engineers will be upgrading our mail relay systems in our Calgary datacenter during a maintenance window starting on Friday, January 30, 2015 23:59 MST (UTC/GMT-7), ending on Saturday, January 31, 2015 02:00 MST (UTC/GMT-7). This maintenance could potentially impact any customers sending emails through CA-SAS. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb2e
2 years, 8 months ago Up All services are operating normally.
2 years, 8 months ago Intermittent Problems We are currently experiencing issues with Telephony. You may receive the following error when attempting to connect to the Integrated Teleconference bridge as well as 3rd party : Moderator Pin Unavailable The PIN used by moderators to access the telephone conference. Integrated Participant Pin Unavailable The PIN used by participants to access the telephone conference. We are currently investigating this issue.
2 years, 9 months ago Up All services are operating normally.
2 years, 9 months ago Intermittent Problems We are currently experiencing issues with Telephony. You may receive the following error when attempting to connect to the Integrated Teleconference bridge as well as 3rd party : Moderator Pin     Unavailable The PIN used by moderators to access the telephone conference. Integrated Participant Pin     Unavailable The PIN used by participants to access the telephone conference. We are currently investigating this issue.
2 years, 9 months ago Up Maintenance is complete and all services are available.
2 years, 9 months ago Maintenance Blackboard Collaborate will be performing a maintenance update (Web Conferencing 12.6.3) on CA-SAS, during a standard maintenance window starting on Saturday, January 10, 2015 22:00 EST (UTC/GMT-5), ending on Sunday, January 11, 2015 06:00 EST (UTC/GMT-5). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb20
2 years, 10 months ago Up blackboardcollaborate.com is now available.
2 years, 11 months ago Info blackboardcollaborate.com is currently experiencing difficulties. If you use this URL to access the Collaborate login to manage your sessions, please use this URL instead https://sas.elluminate.com/site/external/login/user.
2 years, 11 months ago Up All services are operating normally.
2 years, 11 months ago Info Blackboard Collaborate will be performing maintenance on CA-SAS during the regularly scheduled maintenance window from Saturday, November 8, 2014 22:00 EDT (UTC/GMT-4) until Sunday, November 9, 2014 06:00 EDT (UTC/GMT-4). During the maintenance, Blackboard Collaborate EU-SAS services will be intermittently unavailable.
2 years, 12 months ago Up Behind the Blackboard service has been fully restored.
2 years, 12 months ago Intermittent Problems The Behind the Blackboard case and knowledge managemenet system is currently down. We are aware of the issue and are working to restore the system. If you need to reach client support in the mean time, please call 1.888.788.5264 from the United States or Canada. If you are calling from another location, please call +1.202.715.6019.

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