Blackboard publishes the most current service availability in the table below.
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Collaborate - Web Conferencing (Europe)

Blackboard Collaborate - Web Conferencing (Europe)

Time Status Message
3 days, 21 hours ago Up All services available
4 days ago Intermittent Problems Tuesday, December 12, 2017, 09:00AM CEST (Central European Summer Time) UTC/GMT +2 hours - EU hosted clients are not able to access services at this time getting a Failure Code: A02. Dev/Ops are aware of the issue and are working to resolve it as quickly as possible.
1 week, 5 days ago Up Maintenance completed. All services available.
2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra Experience December 2017 (v17.12) update at our EU (Amsterdam) datacenter on Saturday, December 2, 2017 from 10:00 PM CET (Central European Time) UTC/GMT +1 hours to Sunday, December 3, 2017 2:00 AM CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA3900000000EnGAI&homepage=true
2 weeks, 2 days ago Up All services available.
2 weeks, 2 days ago Info November 29, 2017 8:50 PM CET (Central European Time) UTC/GMT +1 hours - Box API issue is now resolved. Collaborate Ultra users should be able to upload powerpoint or pdf files.
2 weeks, 2 days ago Info November 29th, 2017 3:33 PM CET (Central European Time) UTC/GMT +1 hours - Box API is having technical issues at this time that would affect uploading of powerpoint or pdf files on Collaborate Ultra. Please upload images or use application sharing until this is resolved. Box has identified and is working to correct the issue.
2 weeks, 4 days ago Info Monday, November 27, 2017 - 10:27PM CET (Central European Time) UTC/GMT +1 hours. Some Collaborate Ultra users might not be able to join Ultra session due to clseu01 degradation. The service was restarted and resolved on Monday, November 27, 2017 - 10:43 CET (Central European Time) UTC/GMT +1 hours.
4 weeks, 1 day ago Up All services available.
1 month ago Maintenance Blackboard will be performing an emergency restart of Collaborate Ultra session servers hosted at EU AWS on Thursday, November 16, 2017 from 2:00 AM CET (Central European Time) UTC/GMT +1 hours to Thursday, November 16, 2017 4:00 AM CET (Central European Time) UTC/GMT +1 hours. Any users in Collaborate Ultra sessions hosted on AWS during the restart may experience a brief reconnection message.
1 month ago Intermittent Problems Wednesday, November 15, 2017 8:30 pm CET (UTC/GMT +1): EU AWS hosted session attendees may be unable to access telephony services. We will be restarting session servers ASAP to address the issue. Users in sessions during the restart may experience a brief reconnection message.
1 month, 2 weeks ago Up All services available
1 month, 2 weeks ago Down Saturday, October 28, 2017, 12:28AM CEST (Central European Summer Time) UTC/GMT +2 hours - EU hosted clients are not able to access services at this time. Dev/Ops are aware of the issue and are working to resolve it as quickly as possible.
1 month, 2 weeks ago Info Blackboard will be performing a non-impacting, scheduled infrastructure maintenance (switch upgrades) at our EU (Amsterdam) datacentre on Saturday, October 28, 2017 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, October 29, 2017 5:00 AM CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA39000000PB16GAG
1 month, 2 weeks ago Up All services available.
1 month, 2 weeks ago Info Thursday, Oct 26, 2017 7:50PM CEST (Central European Summer Time) UTC/GMT +2 hours - Severe delay in processing recordings launched on AWS Ireland in Oct. 24th - Oct. 26th, 2017 has been resolved.
1 month, 2 weeks ago Info Blackboard Collaborate Ultra sessions that launched on AWS Ireland on Oct. 24th - Oct. 26th, 2017 may experience severe delay in processing recordings. Our development and operations team are looking into the issue.
1 month, 3 weeks ago Up All services available.
1 month, 4 weeks ago Maintenance Blackboard will be deploying a Session Administration System (SAS) hotfix during our standard maintenance window on Thursday, October 19, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Thursday, October 19, 2017 from 11:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours. Please note that SAS services will be unavailable during this maintenance window. Clients using Collaborate with the Ultra experience will not be affected. Clients using Collaborate Original will be able to maintain existing sessions, but may not start new ones while the SAS hotfix is being performed. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000PB1k
1 month, 4 weeks ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for Collaborate with Ultra Experience on Wednesday, October 18, 2017 from 10:30 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Wednesday, October 18, 2017 11:30 PM CEST (Central European Summer Time) UTC/GMT +2 hours. Clients using Collaborate with the Ultra experience will experience brief media system (audio, video and application sharing) disconnects/reconnects during this emergency maintenance window. Clients using Collaborate Original will not be impacted during this maintenance window. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA3900000000D6GAI
2 months ago Up All services available.
2 months ago Maintenance Blackboard will be performing scheduled infrastructure maintenance at our EU (Amsterdam) datacenter on Sunday, October 15, 2017 from 12:00 Midnight CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, October 15, 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PB1zGAG&homepage=true
2 months, 1 week ago Up Maintenance complete. All services available.
2 months, 1 week ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience October 2017 (v17.10) update at our EU (Amsterdam) datacenter on Saturday, October 7, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, October 8, 2017 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PB0rGAG&homepage=true
2 months, 3 weeks ago Up All services available.
2 months, 4 weeks ago Info Monday, September 18th, 2017 - Some Collaborate Original users may have experienced experiencing issues dialing into integrated telephony this morning. Dev/Ops was able to to resolve the issue and all services are available.
3 months, 1 week ago Up Maintenance complete. All services available.
3 months, 1 week ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra Experience September 2017 (v17.9) update at our EU (Amsterdam) datacenter on Saturday, September 9, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, September 10, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA3900000000CrGAI&homepage=true
3 months, 2 weeks ago Up Maintenance Complete. All services available.
3 months, 2 weeks ago Maintenance Blackboard will be deploying a Session Administration System (SAS) hotfix during our standard maintenance window on Friday, September 1, 2017 from 4:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, September 1, 2017 5:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. Please note that SAS services will be unavailable during this maintenance window. Clients using Collaborate with the Ultra experience will not be affected. Clients using Collaborate Original will be able to maintain existing sessions, but may not start new ones while the SAS hotfix is being performed. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA3900000000D1GAI&homepage=true
3 months, 2 weeks ago Up Maintenance Complete. All services available.
3 months, 3 weeks ago Info Blackboard will be performing scheduled, non impacting, infrastructure maintenance at our EU (Amsterdam) datacentre on Saturday, August 26th, 2017 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours to Saturday, August 26th, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. This maintenance (compute and storage communication improvements) is NOT expected to be service impacting. We are notifying our Learn, Collaborate, Moodlerooms and Analytics clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000CbBvGAK&homepage=true
3 months, 3 weeks ago Up Maintenance Complete. All services available.
3 months, 3 weeks ago Maintenance Blackboard will be performing hotfix maintenance on Wednesday, August 23, 2017 from 12:00 Midnight CEST (Central European Summer Time) UTC/GMT +2 hours to Wednesday, August 23, 2017 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. Please note that all services will be intermittent unavailable during this maintenance window. Clients using Web Conferencing with the Ultra experience and Collaborate Original may see connectivity issues during this maintenance window. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KytvGAC&homepage=true
4 months ago Info Blackboard will be performing non impacting infrastructure maintenance at our EU (Amsterdam) datacenter on Friday, August 18, 2017 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, August 18, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KytgGAC&homepage=true
4 months ago Up Service has been restored, All services available.
4 months ago Info Monday, August 14, 2017 8:03 PM - 8:33 PM CEST (Central European Summer Time) UTC/GMT +2 hours - Some users on EU-SAS experienced intermittent issues joining Collaborate Original and Ultra sessions and accessing the scheduler. The issue has been resolved. If you experienced any problems, please reload your session.
4 months ago Up Maintenance Complete. All services available.
4 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance (firmware upgrade) at our EU (Amsterdam) datacentre on Friday, August 11th, 2017 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, August 11th, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA39000000KytWGAS
4 months, 1 week ago Up Maintenance Complete. All services available.
4 months, 1 week ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience August 2017 (v17.8) update at our EU (Amsterdam) datacentre on Saturday, August 5, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, August 6, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kyt7GAC&homepage=true
4 months, 3 weeks ago Up Maintenance completed. All services are available at this time.
4 months, 4 weeks ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the July Release of Collaborate with Ultra Experience on Friday, July 21, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, July 21, 2017 11:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours. Collaborate Ultra and Collaborate Original users will be unable to join new sessions. Collaborate Ultra users in existing sessions will also be interrupted. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kysi&homepage=true
5 months ago Up Maintenance completed. All services are available at this time.
5 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July 2017(v17.7) update to our EU (Amsterdam) hosted clients on Saturday, July 15, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, July 16, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000Kys4
5 months ago Info Blackboard will be performing non impacting infrastructure maintenance (Ontap Upgrade from 8.3.2P5 to 9.1 P3) at our EU (Amsterdam) datacentre on Friday, July 14, 2017 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, July 14, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA39000000KysEGAS
5 months, 1 week ago Up Maintenance completed. All services are available at this time.
5 months, 1 week ago Maintenance Blackboard will be performing hotfix maintenance, to improve Collaborate Ultra disconnections, on Monday, July 10, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Monday, July 10, 2017 11:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CgqGAE&homepage=true
5 months, 1 week ago Up Service has been restored
5 months, 1 week ago Down Friday, July 7, 2016, 4:40AM CEST (Central European Summer Time) UTC/GMT +2 hours - Users are not able to launch Collaborate Classic and Ultra sessions. Dev/Ops are continuing work to resolve the issue.
5 months, 1 week ago Intermittent Problems Friday, July 7, 2016, 12:15AM CEST (Central European Summer Time) UTC/GMT +2 hours - Users might experience issues connecting to Collaborate Classic and Ultra sessions. Dev/Ops are aware of the issue and are working to resolve it as quickly as possible. If you are impacted, please try launching your session again.
5 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance at our EU (Amsterdam) datacenter on Friday, July 7, 2017 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Saturday, July 8, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CgH
5 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance at our EU (Amsterdam) datacenter on Friday, July 7, 2017 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, July 7, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?id=kAA390000004CgR
5 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance at our EU (Amsterdam) datacenter on Thursday, July 6, 2017 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, July 7, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000KysJGAS
6 months, 1 week ago Up All services available.
6 months, 1 week ago Maintenance Blackboard will be performing infrastructure maintenance to our EU (Amsterdam) datacenters on Friday, June 9, 2017 from 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, June 9, 2017 at 4:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. Clients will experience a service disruption. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000KyruGAC&homepage=true
6 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance to our EU (Amsterdam) datacenters on Friday, June 9, 2017 from 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, June 9, 2017 at 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours.  For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KyrpGAC&homepage=true
6 months, 1 week ago Up Maintenance completed. All services are available at this time.
6 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience June 2017 (v17.6) update to our EU (Amsterdam) hosted clients on Saturday, June 3, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, June 4, 2017 2:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KyqrGAC&homepage=true
7 months, 1 week ago Up Maintenance completed. All services are available at this time.
7 months, 1 week ago Info Blackboard will be performing non impacting maintenance on our MCP servers for Collaborate Original MP4 conversions at our EU (Amsterdam) datacenters on Wednesday, May 10, 2017 from 8:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Wednesday, May 10, 2017 at 11:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kyq8GAC&homepage=true
7 months, 1 week ago Up All services available
7 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience May 2017 update and Blackboard Collaborate 12.6.8 update to our EU (Amsterdam) hosted clients, on Saturday, May 6, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, May 7, 2017 3:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cfn https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cf4
7 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on our Mail servers at our EU (Amsterdam) datacenters on Saturday, May 4, 2017 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, May 5, 2017 6:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA39000000KypoGAC
7 months, 2 weeks ago Info Wednesday, May 3rd, 5:10 pm - 5:30 pm CEST UTC/GMT + 2 hours - Some users on EU-SAS experienced intermittent issues joining Collaborate Classic and Ultra sessions and accessing the scheduler. The issue has been resolved. If you experienced any problems, please reload your session.
8 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
8 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience April 2017 update to our EU (Amsterdam) hosted clients, on Saturday, April 1, 2017 from 10:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, April 2, 2017 3:00 AM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CeaGAE&homepage=true
8 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance (Collaborate Original Client Jar Deployment ) at our US (Virginia) datacenter on Friday, March 31, 2017 from 09:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, March 31, 2017 at 09:30 PM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cf4
8 months, 2 weeks ago Info Friday, March 31th, 2017 02:31 CEST (GMT+2) – Two Collaborate Classic session server, SSEU06 and SSEU05, were taken out of service due to a technical issue. For any sessions still on SSEU06 or SSEU05 that are experiencing issues, please have everyone exit from the session and then restart the session.
8 months, 2 weeks ago Info Thursday, March 30th, 2017 20:28 CEST (GMT+2) – Collaborate Classic session server, SSEU06 has been put back in service.
8 months, 2 weeks ago Info Thursday, March 30th, 2017 20:14 CEST (GMT+2) – A Collaborate Classic session server, SSEU06, was taken out of service due to a technical issue. For any sessions still on SSEU06 that are experiencing issues, please have everyone exit from the session and then restart the session.
8 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance (Collaborate Original Client Jar Deployment ) at our US (Virginia) datacenter on Friday, March 31, 2017 from 09:00 PM CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, March 31, 2017 at 09:30 PM CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cf4
8 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance (firmware upgrade) at our to our EU (Amsterdam) datacenter on Friday, March 31, 2017 2:00 AM CEST to Friday, March 31, 2017 6:00 AM CEST. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CfOGAU&homepage=true
8 months, 3 weeks ago Up All services available
8 months, 3 weeks ago Maintenance Blackboard will be performing infrastructure maintenance at our to our EU (Amsterdam) datacenter on Friday, March 24, 2017 from 02:00 AM CET (Central European Time) UTC/GMT +1 hours to Friday, March 24, 2017 at 06:00 AM CET (Central European Time) UTC/GMT +1 hours. Collaborate clients may experience intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CanGAE&homepage=true
9 months ago Up Maintenance completed. All services are available at this time.
9 months ago Maintenance Blackboard will be performing emergency hotfix maintenance, to resolve recent Ultra connectivity and recording issues, on Wednesday, March 15, 2017 from 9:00 PM CEST (Central European Time) UTC/GMT +1 hours to Wednesday, March 15, 2017 10:00 PM CET (Central European Time) UTC/GMT +1 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CeVGAU&homepage=true
9 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
9 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience March 2017 update to our EU (Amsterdam) hosted clients, on Saturday, March 4, 2017 from 10:00 pm CET (Central European Time) UTC/GMT +1 hours to Sunday, March 5, 2017 3:00 am CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004Cdr&homepage=true
9 months, 3 weeks ago Up All services available
10 months ago Info Tuesday, February 14th, 2017 - 4:47 pm CET (Central European Time) UTC/GMT+1 - Collaborate Classic LTI users may have seen the following error when trying to launch Collaborate Classic sessions via the LTI: "The Requested URL could not be retrieved" or a "404 error". Operations has resolved the issue, please try your sessions again.
10 months ago Up All services are available at this time.
10 months, 1 week ago Info Saturday, February 11th, 2017 06:33 CET (Central European Time) UTC/GMT +1 – A single Collaborate Ultra session server, SSEU12, was restarted due to a technical issue. For any sessions still on SSEU12 that are experiencing issues, please have everyone exit from the session and then restart the session.
10 months, 1 week ago Up Maintenance completed. All services are available at this time.
10 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance at our to our EU (Amsterdam) datacenter on Thursday, February 9, 2017 from 10:00 PM CET (Central European Time) UTC/GMT +1 hours to Thursday, February 9, 2017 at 11:00 PM CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CdXGAU&homepage=true
10 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance on Thursday, February 9, 2017 from 10:00 PM CET (Central European Time) UTC/GMT +1 hours to Friday, February 10 2017 6:00 AM AM CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CdSGAU&homepage=true
10 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
10 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience February 2017 update to our EU (Amsterdam) hosted clients, on Saturday, February 4, 2017 from 10:00 pm CET (Central European Time) UTC/GMT +1 hours to Sunday, February 5, 2017 02:00 am CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CcFGAU&homepage=true
10 months, 3 weeks ago Info Friday, January 27th, 2017 17:04 CET (Central European Time) UTC/GMT +1 – A single Collaborate Ultra session server, SSEU11, has been taken out of service due to a technical issue. For any sessions still on SSEU11 that are experiencing issues, please have everyone exit from the session and then restart the session.
10 months, 3 weeks ago Up Maintenance completed. All services are available at this time.
10 months, 3 weeks ago Maintenance Blackboard will be performing emergency hotfix maintenance on Wednesday, January 25, 2017 from 22:00 CET (Central European Time) UTC/GMT +1 hours to Wednesday, January 25, 2017 23:00 CET (Central European Time) UTC/GMT +1 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CceGAE&homepage=true
11 months ago Up Maintenance completed. All services are available at this time.
11 months ago Maintenance Blackboard will be performing emergency hotfix maintenance on Thursday, January 19, 2017 from 22:00 CET (Central European Time) UTC/GMT +1 hours to Thursday, January 19, 2017 23:00 CET (Central European Time) UTC/GMT +1 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CcKGAU&homepage=true
11 months ago Up Blackboard Collaborate Ultra uploads are functioning normally. All services are available.
11 months ago Intermittent Problems January 18th, 2017 20:25 pm CET (Central European Time) UTC/GMT +1 hours - Blackboard Collaborate Ultra instructors may experience issues uploading files and PowerPoint presentations to their Ultra session. Please application share any needed PowerPoint presentations at this time. Our team is actively working to resolve the issue.
11 months ago Maintenance Blackboard will be performing emergency hotfix maintenance on Thursday, January 19, 2017 from 22:00 CET (Central European Time) UTC/GMT +1 hours to Thursday, January 19, 2017 23:00 CET (Central European Time) UTC/GMT +1 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CcKGAU&homepage=true
11 months ago Info Blackboard will be performing scheduled infrastructure maintenance on Sunday, January 22, 2017 from 02:00 CET (Central European Time) UTC/GMT +1 hours to Sunday, January 22 03:00 CET (Central European Time) UTC/GMT +1 hours. This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004CcA
11 months ago Up All services available.
11 months ago Info Tuesday, January 17th, 2017 17:43 CET (Central European Time) UTC/GMT +1 – A single Collaborate Ultra session server, SSEU11, has been taken out of service due to a technical issue. For any sessions still on SSEU11 that are experiencing issues, please have everyone exit from the session and then restart the session.
11 months ago Up All services available at this time.
11 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance on Thursday, January 12, 2017 from 22:00 CET (Central European Time) UTC/GMT +1 hours to Friday, January 13 06:00 CET (Central European Time) UTC/GMT +1 hours. This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CbqGAE&homepage=true
11 months, 1 week ago Up Maintenance completed. All services available at this time.
11 months, 1 week ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the January release of Collaborate with Ultra Experience on Tuesday, January 10, 2016 from 22:00 CET (Central European Time) UTC/GMT +1 hours to Tuesday, January 10, 2016 23:59 CET (Central European Time) UTC/GMT +1 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cc5GAE&homepage=true
11 months, 3 weeks ago Up All services available.
11 months, 3 weeks ago Intermittent Problems Thursday, December 29th, 2016, 10:58 EST (Eastern Standard Time) UTC/GMT -5 hours - Users may be unable to connect to Collaborate Classic sessions. Dev/Ops are aware of the issue and are working to resolve it as quickly as possible. If you are impacted, please try launching your session again.
11 months, 3 weeks ago Maintenance Blackboard Collaborate will be performing infrastructure maintenance on Thursday, December 29, 2016 from 09:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Thursday, December 29, 2016 22:00 EST (Eastern Standard Time) UTC/GMT -5 hours. We are notifying our Collaborate Original clients that during this maintenance window we will be migrating na-downloads. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004CbM
11 months, 3 weeks ago Up All services available.
11 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience December update to our EU hosted clients (Amsterdam), on Wednesday, December 28, 2016 from 21:00 CET (Central European Time) UTC/GMT +1 hours to Wednesday, December 28, 2016 23:59 CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CbRGAU&homepage=true
1 year ago Up Maintenance completed. All services available at this time.
1 year ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience December update to our EU hosted clients (Amsterdam), on Saturday, December 3, 2016 from 22:00 CET (Central European Time) UTC/GMT +1 hours to Sunday, December 4, 2016 02:00 CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CaiGAE&homepage=true
1 year ago Up All services available at this time.
1 year ago Info Wednesday, November 23rd, 2016 18:25 PM CET (GMT+1) A single Collaborate Ultra session server, SSEU12, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSEU12 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSEU12 should simply relaunch the session to resolve the issue.
1 year, 1 month ago Up All services available at this time.
1 year, 1 month ago Maintenance Blackboard will be performing infrastructure maintenance on Friday, November 11, 2016 from 02:00 CET (Central European Time) UTC/GMT +1 hours to Friday, November 11, 2016 06:00 CET (Central European Time) UTC/GMT +1 hours. During this maintenance window, we will be migrating traffic to new firewall clusters and therefore services will be down. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CYrGAM&homepage=true
1 year, 1 month ago Up All services available at this time.
1 year, 1 month ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience November update to our EU hosted clients (Amsterdam), on Saturday, November 5, 2016 from 22:00 CET (Central European Time) UTC/GMT +1 hours to Sunday, November 6, 2016 03:00 CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Ca4GAE&homepage=true
1 year, 1 month ago Up Maintenance completed. All services available at this time.
1 year, 1 month ago Maintenance Blackboard will be performing infrastructure maintenance on Friday, October 21, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, October 21, 2016 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. We are notifying our Analytics, Collaborate, Learn Hosted and Moodlerooms clients that during this maintenance, we will be migrating traffic to new firewall clusters and therefore services will be down.  For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CYrGAM&homepage=true
1 year, 1 month ago Maintenance Blackboard Collaborate will be performing Non Impacting Infrastructure Maintenance for our US hosted clients (Amsterdam), on Wednesday, October 19, 2016 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Wednesday, October 19, 2016 23:00 CEST (Central European Summer Time) UTC/GMT +2 hours. This maintenance is NOT expected to be service impacting. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CZpGAM&homepage=true
1 year, 1 month ago Info Monday, October 17th, 2016 from 11:39 CEST (GMT + 2) to 12:49 CEST (GMT + 2) EU-SAS experienced degradation when users tried to launch Collaborate Classic or Collaborate Ultra sessions. Users would have seen a 504 Gateway Timeout. The issue has been resolved by our operations team at this time. The issue is being investigated further.
1 year, 2 months ago Up Maintenance completed. All services available at this time.
1 year, 2 months ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the October Release of Collaborate with Ultra Experience at our EU hosted datacenter (Amsterdam), on Tuesday, October 11, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Tuesday, October 11, 2016 05:00 CEST (Central European Summer Time) UTC/GMT +2 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CZf
1 year, 2 months ago Up Maintenance completed. All services available at this time.
1 year, 2 months ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the the October Release of Collaborate with Ultra Experience at our EU hosted datacenter (Amsterdam), on Thursday, October 6, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Thursday, October 6, 2016 02:30 CEST (Central European Summer Time) UTC/GMT +2 hours. The hotfix will resolve the guest link issue for Ultra sessions accessed via the Collaborate Building Block and Moodle Plug-in (KBA 000042886). For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CYwGAM&homepage=true
1 year, 2 months ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the the October Release of Collaborate with Ultra Experience at our EU hosted datacenter (Amsterdam), on Thursday, October 6, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Thursday, October 6, 2016 02:30 CEST (Central European Summer Time) UTC/GMT +2 hours. The hotfix will resolve the guest link issue for Ultra sessions accessed via the Collaborate Building Block and Moodle Plug-in (KBA 000042886). For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CYwGAM&homepage=true
1 year, 2 months ago Intermittent Problems Tuesday, October 4th, 2016 - Some users joining Ultra sessions using public guest links via the Collaborate Building Block 4.8-4.9 and Moodle Plug-in are receiving A03 error, and cannot join the session. Our teams are aware of the issue and are working to resolve the issue as soon as possible. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kA339000000CeX4CAK&homepage=true
1 year, 2 months ago Intermittent Problems Tuesday, October 4th, 2016, 03:22 CEST (Central European Summer Time) UTC/GMT +2 hours - Some users joining Ultra sessions using public guest links via the Collaborate Building Block for Learn are receiving A03 error when attempting to join a session. Our teams are aware of the issue and are working to resolve the issue as soon as possible.
1 year, 2 months ago Up Maintenance completed.
1 year, 2 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience October update to our EU hosted clients (Amsterdam), on Saturday, October 1, 2016 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, October 2, 2016 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours.  For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CY3GAM&homepage=true
1 year, 2 months ago Info Tuesday, September 27th, 2016 10:45 (GMT-4) – A single Collaborate Classic session server, SSEU06, has been taken out of service due to a technical issue. For any sessions still on SSEU06 that are experiencing issues, please have everyone exit from the session and then restart the session.
1 year, 3 months ago Up Maintenance completed.
1 year, 3 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance for our EU hosted clients (Amsterdam), on Friday, September 16, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, September 16, 2016 03:00 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CXyGAM&homepage=true
1 year, 3 months ago Up Maintenance completed.
1 year, 3 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience September update to our EU hosted clients (Amsterdam), on Saturday, September 10, 2016 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, September 11, 2016 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours.  For more information please refer to  https://blackboard.secure.force.com/publickbarticleview?id=kAA390000008R2ZGAU&homepage=true
1 year, 3 months ago Up Maintenance completed.
1 year, 3 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on Ultra session servers hosted at our EU (Amsterdam) datacenter on Tuesday, August 30, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Tuesday, August 30, 2016 04:00 CEST (Central European Summer Time) UTC/GMT +2 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000008R2oGAE&homepage=true
1 year, 3 months ago Up Maintenance completed.
1 year, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance at our EU (Amsterdam) datacenter on Friday, August 19, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, August 19, 2016 from 02:30 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000GmbRGAS&homepage=true
1 year, 4 months ago Up Maintenance completed.
1 year, 4 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience August update to our EU hosted clients (Amsterdam), on Saturday, August 6, 2016 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, August 7, 2016 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours.  For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000blNL
1 year, 4 months ago Up Maintenance completed.
1 year, 4 months ago Maintenance Blackboard will be performing a migration of the Mobile Learn Central Service (MLCS) to Amazon Web Services (AWS) starting Saturday, July 23 2016, at 12:01am EDT (UTC/EDT-4:00) up to Sunday, July 24 2016, 2:00am EDT (UTC/EDT-4:00). During this migration Collaborate customers using BBStudent will not be able to join sessions using Blackboard Learn but will be able to access session directly if they have guest links. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blN6
1 year, 5 months ago Up All services available.
1 year, 5 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July UI update to our EU hosted clients (Amsterdam), on Saturday, July 16, 2016 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Saturday, July 16, 2016 23:00 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blMmGAI&homepage=true
1 year, 5 months ago Up All services available at this time.
1 year, 5 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance at our EU (Amsterdam) datacenter on Friday, July 8, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, July 8, 2016 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blMhGAI&homepage=true
1 year, 5 months ago Up All services available at this time.
1 year, 5 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July update to our EU hosted clients (Amsterdam), on Friday, July 1, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, July 1, 2016 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blLo
1 year, 6 months ago Up Tuesday, June 14th, 2016 - 20:16 CEST (UTC+2) - Collaborate with the Ultra experience is available. All services available.
1 year, 6 months ago Down Tuesday, June 14th, 2016 17:36 CEST (UTC+2) - European hosted Blackboard Collaborate with the Ultra experience and the Ultra scheduler are currently unavailable due to networking issues. Managed Hosting is currently working to restore service. Blackboard Collaborate Original 12.6 is NOT affected.
1 year, 6 months ago Up All Services available.
1 year, 6 months ago Info June 7th, 2016 09:00:00 CEST (UTC/GMT+2) through 20:55:41 CEST (UTC/GMT+2). A small subset of Collaborate users were unable to resolve the bbcollab.com domain. Affected users may have experienced an inability to connect to Collaborate services or to authenticate into Collaborate Web Conferencing Sessions. DNS resolution for the bbcollab.com domain is now working. Please clear your DNS cache if there are still difficulties.
1 year, 6 months ago Up Maintenance completed.
1 year, 6 months ago Info Blackboard will be performing emergency maintenance on EU-SAS on Friday, May 27, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, May 27, 2016 02:30 CEST (Central European Summer Time) UTC/GMT +2 hours. This maintenance is NOT expected to be service impacting. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blLAGAY
1 year, 6 months ago Up Maintenance completed.
1 year, 6 months ago Info Blackboard will be performing emergency maintenance on EU-SAS on Thursday, May 26, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Thursday, May 26, 2016 02:30 CEST (Central European Summer Time) UTC/GMT +2 hours. This maintenance is NOT expected to be service impacting. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKv
1 year, 6 months ago Up Maintenance Complete
1 year, 7 months ago Info Blackboard Collaborate will be performing maintenance on EU-SAS, during the emergency maintenance window Friday, May 20, 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, May 20, 2016 03:00 CEST (Central European Summer Time) UTC/GMT +2 hours. This maintenance is NOT expected to be service impacting. The hotfix addresses the issue in which clients have been unable to launch sessions through their Collaborate with the Ultra experience LTI integration with Blackboard Learn. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKM
1 year, 7 months ago Up Maintenance completed.
1 year, 7 months ago Info Blackboard will be performing scheduled infrastructure maintenance on Saturday, May 14, 2016 at 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 to Sunday, May 15, 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 at all four of our datacenters. This maintenance is NOT expected to be service impacting. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blK7GAI&homepage=true
1 year, 7 months ago Up Maintenance completed.
1 year, 7 months ago Info Blackboard Collaborate will be deploying our Collaborate with the Ultra experience May update to our EU hosted clients (Amsterdam), during the standard maintenance window Saturday, May 7, 2016 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, May 8, 2016 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer tohttps://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PAy7
1 year, 7 months ago Up Maintenance completed.
1 year, 7 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the emergency maintenance window Wednesday May 4 , 2016 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Wednesday May 4 , 2016 03:00 CEST (Central European Summer Time) UTC/GMT +2 hours. During this maintenance window clients may experience some interuption in service. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PAybGAG&homepage=true
1 year, 8 months ago Up Maintenance completed.
1 year, 8 months ago Maintenance Blackboard Collaborate will deploying our Collaborate with the Ultra experience April update on EU-SAS, during the standard maintenance window Saturday, April 16, 2016 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, April 17, 2016 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA3900000000Ag
1 year, 8 months ago Up All Services available.
1 year, 8 months ago Info Blackboard will be performing datacenter maintenance on Thursday, March 31, 2016 at 02:00 CET (Central European Time) UTC/GMT +1 to 06:00 CET (Central European Time) UTC/GMT +1. The maintenance is expected to be non-impacting. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA3900000000AW
1 year, 8 months ago Up All Services available.
1 year, 9 months ago Info Thursday, March 17th, 2016 at 12:01 and 12:24 CET (GMT+1) Two Collaborate Classic session servers, SSEU05 (at 12:01) and SSEU06 (at 12:24), were restarted to correct a technical issue. All sessions that were running/scheduled on these servers have been moved to other session servers and are now working. Any users who may have experienced a problem while in or joining a session on SSEU05 or SSEU06 should simply relaunch the session to resolve the issue.
1 year, 9 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window Friday, March 18, 2016 from 02:00 CET (Central European Time) UTC/GMT +1 hours to Friday, March 18, 2016 04:00 CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000009nGAA&homepage=true
1 year, 9 months ago Up All Services available.
1 year, 9 months ago Maintenance On Tuesday, March 15, 2016 between the hours of 02:00 and 03:00 CET (Central European Time) UTC/GMT +1, Blackboard Collaborate will be performing emergency maintenance on EU-SAS. Blackboard Collaborate will make every effort to minimize downtime during this emergency maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA3900000000ACGAY&homepage=true
1 year, 9 months ago Info Monday, March 14, 2016 from 13:53 CET Central European Time (GMT + 1) - 14:06 CET (GMT +1) Users may have been unable to join a Collaborate session or access the SAS. Sessions already in progress were not impacted. All services have been restored. Operations is currently investigating the cause.
1 year, 9 months ago Up All Services available.
1 year, 9 months ago Info Blackboard will be performing datacenter maintenance on Friday, March 4, 2016 at 02:00 EST (Eastern Standard Time) UTC/GMT-5 to 03:00 EST (Eastern Standard Time) UTC/GMT-5. The maintenance is expected to be non-impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000009dGAA&homepage=true
1 year, 10 months ago Up All Services available.
1 year, 10 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window Friday, February 5, 2016 from 02:00 CET (Central European Time) UTC/GMT +1 hours to Friday, February 5, 2016 04:00 CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000008GGAQ&homepage=true
1 year, 11 months ago Up Maintenance Complete. All Services available.
1 year, 11 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window Friday, January 15, 2016 from 02:00 CET (Central European Time) UTC/GMT +1 hours to Friday, January 15, 2016 03:00 CET (Central European Time) UTC/GMT +1 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000007X
1 year, 11 months ago Up All Services available.
1 year, 11 months ago Info Blackboard Collaborate Europe experienced a short period of inactivity between 09:30-09:45 CET on Friday 8th Jan. All services are now restored.
1 year, 11 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted EU-SAS on Friday, January 8, 2016 at 02:00 AM EST (UTC/GMT -5) to 04:00 AM EST (UTC/GMT-5) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 11 months ago Up Maintenance Complete. All Services available.
1 year, 11 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted EU-SAS on Wednesday, January 6, 2016 at 02:00 AM EST (UTC/GMT -5) to 04:00 AM EST (UTC/GMT-5) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 11 months ago Up Maintenance Complete. All Services available.
1 year, 11 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience EU-SAS (Amsterdam hosted) session servers on Wednesday, December 30, 2015 from 22:00 CET (Central European Time) UTC/GMT +1 hours to Wednesday, December 30, 2015 02:00 CET (Central European Time) UTC/GMT +1 hours. Expected maintenance duration is 15 minutes. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA700000000065&homepage=true
1 year, 11 months ago Up Maintenance Complete.
1 year, 11 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience EU-SAS (Amsterdam hosted) session servers on Monday, December 28, 2015 from 22:00 CET (Central European Time) UTC/GMT +1 hours to Tuesday, December 29, 2015 02:00 CET (Central European Time) UTC/GMT +1 hours. Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA700000000065&homepage=true
2 years ago Up All services are operating normally.
2 years ago Info Sunday, November 22, 2015 13:15 - 13:54 CET (UTC/GMT+1) – EU-SAS stopped accepting connections. Some users may have experienced issues connecting to SAS. The issue has been resolved and all services are available.
2 years, 1 month ago Up Maintenance Complete. All Services available.
2 years, 1 month ago Maintenance Blackboard will be updating Collaborate with the Ultra experience EU-SAS session servers on Saturday, November 14, 2015 from 22:00 CET (UTC/GMT+1) to Sunday, November 15, 2015 02:00 CET (UTC/GMT +1). Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000004xGAA&homepage=true
2 years, 2 months ago Up Maintenance Complete. All Services available.
2 years, 2 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience EU-SAS session servers on Saturday, October 17, 2015 from 22:00 CEST (UTC/GMT+2) to Sunday, October 18, 2015 06:00 CEST (UTC/GMT +2). Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000CbBRGA0&homepage=true
2 years, 2 months ago Up The intermittent internet issues affecting the Amsterdam datacenter have been resolved by the carrier. Clients should no longer experience any issues accessing Collaborate.
2 years, 2 months ago Intermittent Problems The Amsterdam datacenter is experiencing intermittent internet issues which may affect clients ability to access Collaborate. The Cloud Services team is working with our carriers to resolve the issue.
2 years, 2 months ago Maintenance Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted EU-SAS on Saturday October 17, 2015 2015 at 22:00 CEST (UTC/GMT +2) to 23:59 AM CEST (UTC/GMT+2) . For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000004EGAQ&homepage=true
2 years, 2 months ago Up All services are available.
2 years, 2 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted EU-SAS on Friday, October 2, 2015 at 02:00 AM CEST (UTC/GMT +2) to 06:00 AM CEST (UTC/GMT +2) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 3 months ago Up All services available on EU-SAS. We are continuing to investigate the root cause.
2 years, 3 months ago Intermittent Problems Friday, Sept. 4th, 2015 23:08 CEST (Central European Summer Time) UTC/GMT +2 hours - EU-SAS experiencing degraded network conditions, some users maybe able to connect. Operations is aware and is working on resolving the issue as soon as possible.
2 years, 3 months ago Up Maintenance was completed successfully with no impact and all services are up.
2 years, 3 months ago Maintenance Blackboard will be performing emergency data center maintenance on Wednesday, August 26, 2015 at 22:00 US Eastern Daylight Time (UTC/GMT-4). The maintenance is expected to be non-impacting.
2 years, 3 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted EU-SAS on Friday, August 28st, 2015 at 02:00 AM CEST (UTC/GMT +2) to 06:00 AM CEST (UTC/GMT +2) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 3 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on Ultra session servers hosted on EU-SAS on Saturday, August 22, 2015 from 04:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Saturday August 22, 2015 05:00 CEST (Central European Summer Time) UTC/GMT +2 hours. (5 minutes of expected downtime). Any users in an Ultra session at this time may experience a brief interruption of approximately 5 minutes, sessions will not be able to launch during the downtime. Users in v12 (Web Conferencing Original View) sessions will not be affected. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb9k
2 years, 4 months ago Up Maintenance completed successfully and all services are up.
2 years, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window on Saturday, August 08, 2015 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Saturday, August 09, 2015 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb8m
2 years, 4 months ago Up All services available.
2 years, 4 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted EU-SAS on Friday, July 31st, 2015 at 02:00 AM CEST (UTC/GMT +2) to 06:00 AM CEST (UTC/GMT +2) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 4 months ago Up The scheduled maintenance was completed successfully and all services are available.
2 years, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance on our Web Conferencing LTI Integration servers during our standard maintenance window on Saturday, July 25, 2015 at 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours. The expected duration of this maintenance is 15 minutes, but please be aware that if additional time is needed the complete maintenance window will be used. Blackboard Collaborate will make every effort to minimize downtime required for this maintenance. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb8wGAC&homepage=true.
2 years, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window on Saturday, July 25, 2015 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Saturday, July 25, 2015 23:59 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb8rGAC&homepage=true
2 years, 5 months ago Up All services available. Free Trial rooms are now working.
2 years, 5 months ago Info We are currently experiencing an issue affecting Free Trial sessions only. Users attempting to create trial rooms or launch existing trial sessions using the moderator link will encounter an error message. We are currently investigating/working to restore functionality.
2 years, 5 months ago Up All services available.
2 years, 5 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window on Saturday, June 27, 2015 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, June 28, 2015 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb7y
2 years, 5 months ago Info Friday June 26th, 2015 11:53 CEST (GMT+2) – A single session server, euwc01, has been taken out of service due to a technical issue. All sessions that were running/scheduled on euwc01 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on euwc01 should simply relaunch the session to resolve the issue.
2 years, 5 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window on Saturday, June 27, 2015 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, June 28, 2015 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb7y
2 years, 6 months ago Up All services available.
2 years, 6 months ago Up The weekend maintenance has been completed
2 years, 6 months ago Info Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window on Friday, June 5, 2015 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, June 5, 2015 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. Blackboard Collaborate Web Conferencing Telephony services may be intermittently unavailable through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb6lGAC&homepage=true
2 years, 6 months ago Up All services available.
2 years, 6 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window on Saturday, May 30, 2015 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, May 31, 2015 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb6W
2 years, 6 months ago Up All services available.
2 years, 6 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window on Friday, May 22, 2015 from 02:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Friday, May 22, 2015 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA70000000Cb6R
2 years, 7 months ago Up All services available.
2 years, 7 months ago Maintenance Operations will be performing emergency maintenance on Monday, May 18 at 2:00 CEST (Central European Summer Time) UTC/GMT +2 hours. The maintenance is expected to last less than 30 minutes.
2 years, 7 months ago Up All services available.
2 years, 7 months ago Maintenance Blackboard Collaborate will be performing infrastructure maintenance on EU-SAS, on Saturday, May 14, 2015 at 02:00 CEST (Central European Summer Time) UTC/GMT +2. We expect this maintenance to take no longer than 15 minutes. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb67GAC&homepage=true
2 years, 7 months ago Up All services available.
2 years, 7 months ago Maintenance Blackboard Collaborate will be performing maintenance on EU-SAS, during the standard maintenance window on Saturday, May 9, 2015 from 22:00 CEST (Central European Summer Time) UTC/GMT +2 hours to Sunday, May 10, 2015 06:00 CEST (Central European Summer Time) UTC/GMT +2 hours. Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb62
2 years, 7 months ago Up All services available.
2 years, 7 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted EU-SAS on Friday, April 24, 2015 at 02:00 CEST (UTC/GMT +2). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 8 months ago Up All services are available.
2 years, 8 months ago Info Friday, April 10th, 2015 16:05 CET (UTC/GMT +2): EU-SAS is experiencing intermittent connectivity issues. Issue was resolved on April 10th, 2015 16:24 CET (UTC/GMT +2). Operations is currently investigating the root cause.
2 years, 8 months ago Up All services are available.
2 years, 8 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted EU-SAS on Friday, April 10, 2015 at 02:00 CEST (UTC/GMT +2). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 8 months ago Up All services are available.
2 years, 8 months ago Maintenance We are moving the MP4 conversion system from AWS in Ireland to our data center in Amsterdam during a maintenance window on Saturday, March 28, 2015 at 16:00 EDT (UTC/GMT-4), the expected duration for this maintenance is 4 hours. During this maintenance customers hosted on CA-SAS, AU-SAS and EU-SAS may experience a degradation of MP4 conversion services. Please be aware that all recordings will be queued up until the maintenance has been completed and then will be processed in the order they were requested. Blackboard Collaborate will make every effort to minimize downtime required for this maintenance. https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb59GAC
2 years, 8 months ago Up At 9:42 CET on March 27, 2015 the metro Amsterdam area experienced a widespread power outage that affected the Blackboard AMS data enter. The datacenter immediately fell over to emergency power without any service interruption to the Blackboard applications hosted at the datacenter. Power was restored to the public grid at 12:51 CET; however, the datacenter remained on emergency power until it was confirmed that he public power grid was stable. At 14:09 CET the datacenter was taken off of emergency power and placed on the public power grid. At no time during the loss of the public power grid should any Blackboard client have experienced a service interruption.
2 years, 9 months ago Up All services are available.
2 years, 9 months ago Maintenance Blackboard Collaborate will be performing maintenance (SAS 7.1.4) on EU-SAS, during the standard maintenance window on Saturday, February 21, 2015 from 22:00 CET (UTC/GMT +1) to Sunday, February 22, 2015 02:00 CET (UTC/GMT +1). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3rGAC
2 years, 10 months ago Up All services are operating normally.
2 years, 10 months ago Intermittent Problems Wednesday, February 18th, 2015 15:26 CET (UTC/GMT +1): EU-SAS is experiencing intermittent connectivity issues. Some users joining Web Conferencing sessions may receive the message "There is no Session Server available at this time. Please try again later." If you receive this message, please try joining your session again. We apologize for the inconvenience and are working actively to resolve this issue.
2 years, 10 months ago Up All services are operating normally.
2 years, 10 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted EU-SAS on Friday, February 13, 2015 at 02:00 CET (UTC/GMT +1). This maintenance is not expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 10 months ago Up Maintenance is complete and all services are available.
2 years, 10 months ago Maintenance Blackboard Managed Hosting Engineers will be upgrading our mail relay systems in our Amsterdam datacenter during a maintenance window starting on Friday, January 30, 2015 23:59 CET (UTC/GMT+1), ending on Saturday, January 31, 2015 02:00 CET (UTC/GMT+1). This maintenance could potentially impact any customers sending emails through EU-SAS. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb2e
2 years, 10 months ago Up All services are operating normally.
2 years, 11 months ago Intermittent Problems The Collaborate AMS datacenter experienced a DDOS attack starting at 2:00 pm CET lasting approximately 16 minutes. Neustar was engaged and mitigation measures were put in place to mitigate the attack.
2 years, 11 months ago Up All services are operating normally.
2 years, 11 months ago Maintenance Blackboard Collaborate will be performing a maintenance update (Web Conferencing 12.6.3) on EU-SAS, during a standard maintenance window starting on Saturday, January 17, 2015 22:00 CET (UTC/GMT +1), ending on Sunday, January 18, 2015 06:00 AEDT(UTC/GMT+1). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb25GAC
2 years, 11 months ago Up All services are operating normally.
2 years, 11 months ago Info Blackboard Collaborate will be performing maintenance during our standard maintenance window on Saturday, January 3, 2015. Begin Time: Saturday, January 3, 2015 22:00 CET (Central European Time) UTC/GMT +1 hours End Time: Sunday, January 4, 2015 06:00 CET (Central European Time) UTC/GMT +1 hours Affected Users: EU-SAS (Amsterdam Hosted) Details: During the upcoming maintenance, Blackboard Collaborate EU-SAS services will be intermittently unavailable.
2 years, 12 months ago Up All services are now available.
3 years ago Info Collaborate in Europe experienced a DDOS attack starting at 11:54am CET that lasted approximately 9 minutes and then again at 12:36pm lasting approximately 3 minutes. Additional mitigation measures were put in place which have successfully mitigated subsequent attacks.
3 years ago Up Collaborate in Europe experienced a DDOS attack starting at 11:54am CET that lasted approximately 9 minutes and then again at 12:36pm lasting approximately 3 minutes. Additional mitigation measures were put in place which have successfully mitigated subsequent attacks.
3 years ago Up Operations has restored full service.
3 years ago Intermittent Problems Users are reporting intermittent connectivity issues. Operations is aware and we are investigating.
3 years ago Up Collaborate service was restored at approximately 12:54 pm CET. The DDOS mitigation measures remain in place.
3 years ago Intermittent Problems Collaborate in Europe experienced a DDOS attack starting at 12:30 pm CET and lasting approximately 20 minutes. Mitigation measures have been put in place.
3 years ago Up blackboardcollaborate.com is now available.
3 years ago Info blackboardcollaborate.com is currently experiencing difficulties. If you use this URL to access the Collaborate login to manage your sessions, please use this URL instead https://sas.elluminate.com/site/external/login/user.
3 years, 1 month ago Up Regularly scheduled maintenance at the Amsterdam data center has been completed at 22:25 PM CEST (Central European Time) time. Full service has been restored.
3 years, 1 month ago Down Regularly scheduled maintenance at the Amsterdam data center has currently started as of Saturday November 2, 2014 21:00 CEST (Central European Time) and is expected to run until Sunday, November 2, 2014 06:00 CEST (Central European Time). Users may experience unavailability of Collaborate during this time. This maintenance will restore accessibility to the remaining recordings affected by the unplanned service interruption of October 13, 2014.
3 years, 1 month ago Maintenance We will be performing regularly scheduled maintenance at the Amsterdam data center at Saturday, November 1, 2014 22:00 CEST (Central European Time) to Sunday, November 2, 2014 06:00 CEST (Central European Time). The maintenance is expected to last approximately 8 hours. Users may experience unavailability of Collaborate during this time. This maintenance will restore accessibility to the remaining recordings affected by the unplanned service interruption of October 13, 2014.
3 years, 1 month ago Info Blackboard Collaborate will be performing maintenance on EU-SAS during the regularly scheduled maintenance window from Saturday, November 1, 2014 22:00 CEST (Central European Time) until Sunday, November 2, 2014 06:00 CEST (Central European Time). This maintenance will restore accessibility to the remaining recordings affected by the unplanned service interruption of October 13, 2014. During the maintenance, Blackboard Collaborate EU-SAS services will be intermittently unavailable.
3 years, 1 month ago Up We have identified a fix for the last of the missing recordings. We will be scheduling deployment of the fix during an upcoming maintenance window.
3 years, 1 month ago Up We are continuing to test the potential solution designed to restore the last of the missing recordings.
3 years, 1 month ago Up We are in final stages of validating a potential solution to restoring the last of the missing recordings.
3 years, 1 month ago Up We are making progress towards a solution to the last of the missing recordings and are continuing to work on the problem.
3 years, 1 month ago Up We are continuing to work on restoring the last of the unavailable recordings.
3 years, 2 months ago Up We are continuing to work on restoring recordings for the remaining customers experiencing problems. Work will continue throughout the weekend towards a resolution.
3 years, 2 months ago Up We're continuing to work on the remaining problem with recordings. We've resolved issues for some customers, but others remain.
3 years, 2 months ago Up We have made significant progress on the remaining issues a small subset of our customers have been experiencing with accessing and downloading recordings. We have restored access to all but about 50 recordings through the SAS interface. Some LMS integrations may require an additional step for restoration, and we are working on that process now. We will continue to provide daily updates until this has been fully resolved.
3 years, 2 months ago Up On Saturday, October 11, 2014, beginning at approximately 10:15PM CEST, Blackboard Collaborate's EU (Amsterdam) deployment experienced an unplanned service interruption due to issues in database indices. Service was restored later that evening when these activities were identified and safely terminated. As part of the follow-up and investigation into the root cause of the database indices, and in an attempt to prevent data loss or service disruptions during critical weekday hours, the data center underwent emergency maintenance activities on Sunday, October 12, 2014, from 2AM CEST – 4AM CEST. However, during this time, additional difficulties were discovered, requiring the emergency maintenance to be extended. This included the rebuilding of our data structures in order to ensure the ongoing integrity of our systems. As a result of this activity, our maintenance window and the time our services were unavailable went from the expected 2 hours to approximately 8 hours. While customers are now able to get back online, a small subset are currently experiencing some difficulty accessing and downloading recordings. We are investigating this issue now and will provide daily updates at http://status.blackboard.com/ until the situation has been fully resolved. Continuity of experience and the highest quality of customer support is a top priority for Blackboard. We take our responsibility to provide the best educational experience each and every day very seriously. We understand that all maintenance activities impacting the core business hours of our customers lead to disruption of their critical learning and teaching activities. We apologize for any impact on your institutions’ delivery of educational services and will work to communicate more proactively and more clearly in the future so that you are kept aware of situations that might delay services and impact your institution. We may issue additional Support Bulletins as needed, also available on Behind the Blackboard. Administrators can sign up for these bulletins by selecting the Support Bulletins/Security Advisory article type for Blackboard Collaborate in the My Account -> My Subscriptions area within Behind the Blackboard. Whenever we issue a new or update a Collaborate Support Bulletin, those signed up will receive an email notifying them of the new or updated bulletin. 7:02
3 years, 2 months ago Up Due to unforseen circumstances, the emergency maintenance was not complete until 11:50am local time. Full service has been restored.
3 years, 2 months ago Maintenance We will be performing emergency maintenance at the Amsterdam data center at 2:00am local data center time (8:00pm eastern US). The maintenance is expected to last approximately 2 hours. Users may experience unavailability of Collaborate during this time.
3 years, 2 months ago Up The problems with the Amsterdam data center have been resolved. Everything is now operational.
3 years, 2 months ago Up All services are available.
3 years, 2 months ago Down We are currently experiencing a service interruption in the Collaborate data center in Amsterdam. Hosting operations is aware of the issue and is working on the problem.

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