Blackboard publishes the most current service availability in the table below.
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Collaborate - Web Conferencing (US)

Blackboard Collaborate - Web Conferencing (US)

Time Status Message
1 day, 12 hours ago Up All services available.
2 days, 8 hours ago Info Blackboard will be performing non impacting infrastructure maintenance (Ontap upgrade) to our US (Virginia) datacenter on Friday, June 23, 2017 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 to Friday, June 23, 2017 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?id=kAA390000004CgR
5 days, 12 hours ago Up All services available.
1 week, 5 days ago Info Monday, June 12th, 2017, 1:27 am - 6:10 am EDT (Eastern Daylight Time) UTC/GMT -4 hours - Some Blackboard Collaborate Ultra users on US SAS may have experienced intermittent issues when joining sessions. The issue has been resolved and we are investigating the root cause.
2 weeks, 5 days ago Up Maintenance completed. All services are available at this time.
3 weeks, 1 day ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience June 2017 (v17.6) update to our US (Virginia) hosted clients on Sunday, June 4, 2017 from 12:00 Midnight EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, June 4, 2017 4:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000KyqrGAC&homepage=true
3 weeks, 5 days ago Up All services available.
1 month ago Info Monday, May 22nd, 2017, 11:27 - 11:40 am EDT (GMT-4) - Some Collaborate Ultra and Classic users may have experienced intermittent connectivity issues due to a network issue. Connectivity has been fully restored. Dev Ops is currently investigating the root cause.
1 month, 2 weeks ago Up Maintenance completed. All services are available at this time.
1 month, 2 weeks ago Info Blackboard will be performing non impacting maintenance on our MCP servers for Collaborate Original MP4 conversions at our US (Virginia) datacenters on Wednesday, May 10, 2017 from 3:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours to Wednesday, May 10, 2017 at 6:00 AM AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000Kyq8GAC&homepage=true
1 month, 2 weeks ago Up All services available
1 month, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience May 2017 update to our US (Virginia) hosted clients, on Saturday, May 6, 2017 from 12:00 Midnight EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, May 7, 2017 4:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cfn
1 month, 3 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on our Mail servers at our US (Virginia) datacenters on Saturday, May 4, 2017 10:00 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, May 5, 2017 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA39000000KypoGAC
1 month, 3 weeks ago Up Maintenance completed. All services are available at this time.
1 month, 3 weeks ago Maintenance Blackboard Collaborate 12.6.8 has been scheduled for release to our US-SAS (Virginia Hosted) clients on Sunday, April 30, 2017 from 12:00 Midnight EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, April 30, 2017 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cf4
1 month, 3 weeks ago Up All services are available at this time.
1 month, 3 weeks ago Intermittent Problems Friday, April 28th, 2017 - Some Collaborate Ultra recordings on US-SAS are intermittently showing an "Uh-oh! Something went wrong." message instead of playing the MP4. Please try reloading the recording or download the MP4 file. System Operations is currently investigating the issue.
2 months, 1 week ago Up Maintenance completed. All services are available at this time.
2 months, 1 week ago Info Blackboard will be performing non impacting infrastructure maintenance to our US (Virginia) datacenter on Thursday, April 13th, 2017 3:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 to Thursday, April 13th, 2017 3:30 AM EDT (Eastern Daylight Time) UTC/GMT -4. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004Cfd
2 months, 2 weeks ago Intermittent Problems Thursday, April 6th, 2017 - Blackboard Collaborate Classic and Ultra MP4 conversion delays are improving. Our operations team is still working to fully resolve the issue.
2 months, 3 weeks ago Intermittent Problems Tuesday, April 4th, 2017 - Some users may experience delays for Blackboard Collaborate Classic and Ultra MP4 conversions. Our operations team is currently working to resolve the issue.
2 months, 3 weeks ago Up Maintenance completed. All services are available at this time.
2 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience April 2017 update to our US (Virginia) hosted clients, on Sunday, April 2, 2017 from 12:00 Midnight EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, April 2, 2017 4:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CeaGAE&homepage=true
2 months, 3 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance (Collaborate Original Client Jar Deployment ) to our US (Virginia) datacenter on Friday, March 31, 2017 3:00 PM EDT (Eastern Daylight Time) UTC/GMT -4 to Friday, March 31, 2017 3:30 PM EDT (Eastern Daylight Time) UTC/GMT -4. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cf4
2 months, 3 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance to our US (Virginia) datacenter on Friday, March 31, 2017 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 to Friday, March 31, 2017 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4. For more information please refer to https://blackboard.secure.force.com/apex/btbb_articleview?homepage=true&id=kAA390000004CfTGAU
2 months, 3 weeks ago Info Thursday, March 30th, 2017 - Blackboard Collaborate Classic Mp3/MP4 conversions may be delayed or may not complete the conversion process. Operations is investigating."
2 months, 3 weeks ago Info Wednesday, March 29th, 2017 12:49 EST (GMT-4) – A Collaborate Classic session server, SSVA22, was taken out of service due to a technical issue. For any sessions still on SSVA22 that are experiencing issues, please have everyone exit from the session and then restart the session.
2 months, 3 weeks ago Info Wednesday, March 29th, 2017 12:26 EST (GMT-4) – A Collaborate Classic session server, SSVA21, was taken out of service due to a technical issue. For any sessions still on SSVA21 that are experiencing issues, please have everyone exit from the session and then restart the session.
2 months, 3 weeks ago Info Wednesday, March 29th, 2017 12:19 EST (GMT-4) – A Collaborate Classic session server, SSVA10, was taken out of service due to a technical issue. For any sessions still on SSVA10 that are experiencing issues, please have everyone exit from the session and then restart the session.
2 months, 3 weeks ago Info Wednesday, March 29th, 2017 11:28 (Eastern Daylight Time) UTC/GMT -4 – Three Collaborate Classic session servers SSVA10, ssva21 and ssva22, were having technical issues. Our operations team is currently working to identify and resolve the issue.
3 months, 1 week ago Up Maintenance completed. All services are available at this time.
3 months, 1 week ago Maintenance Blackboard will be performing emergency hotfix maintenance, to resolve recent Ultra connectivity and recording issues, on Thursday, March 16, 2017 from 4:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours to Thursday, March 16, 2017 5:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CeVGAU&homepage=true
3 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
3 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance at our to our US (Virginia) datacenter on Friday, March 10, 2017 from 2:00 AM EDT (Eastern Standard Time) UTC/GMT -5 hours to Friday, March 10, 2017 at 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CeQGAU&homepage=true
3 months, 2 weeks ago Info Monday, March 6th, 2017 9:30 pm EST (GMT-5) – A Collaborate Classic session server, SSVA12, was taken out of service due to a technical issue. For any sessions still on SSVA12 that are experiencing issues, please have everyone exit from the session and then restart the session.
3 months, 2 weeks ago Info Sunday, March 5th, 2017 11:55 pm EST (GMT-5) – A Collaborate Classic session server, SSVA17, was taken out of service due to a technical issue. For any sessions still on SSVA17 that are experiencing issues, please have everyone exit from the session and then restart the session.
3 months, 3 weeks ago Info Sunday, March 5th, 2017 3:40 am EST (GMT-5) – A Collaborate Classic session server, SSVA22, was taken out of service due to a technical issue. For any sessions still on SSVA22 that are experiencing issues, please have everyone exit from the session and then restart the session.
3 months, 3 weeks ago Up Maintenance completed. All services are available at this time.
3 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience March 2017 update to our US (Virginia) hosted clients, on Saturday, March 4, 2017 from 10:00 pm EST (Eastern Standard Time) UTC/GMT -5 hours to Sunday, March 5, 2017 3:00 am EST (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004Cdr&homepage=true
3 months, 3 weeks ago Up All services are available at this time.
3 months, 3 weeks ago Intermittent Problems Tuesday, February 28th, 2017, 12:40 pm EST (GMT-5) - Blackboard Collaborate Ultra users on US Hosted SAS are experiencing intermittent issues with recordings and loading content in sessions. This has been identified as an issue with Amazon Web Services (AWS). They are actively working to resolve the issue.
4 months ago Info Tuesday, February 21st, 2017 14:22 EST (GMT-5) – Two Collaborate Classic session servers, SSVA04 and SSVA14, have been taken out of service due to a technical issue. For any sessions still on SSVA04 or SSVA14 that are experiencing issues, please have everyone exit from the session and then restart the session.
4 months, 1 week ago Info Tuesday, February 14th, 2017 - 10:47 am EST (Eastern Standard Time) UTC/GMT-5 - Collaborate Classic LTI users may have seen the following error when trying to launch Collaborate Classic sessions via the LTI: "The Requested URL could not be retrieved" or a "404 error". Operations has resolved the issue, please try your sessions again.
4 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
4 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance at our to our US (Virginia) datacenter on Friday, February 10, 2017 from 4:00 AM EDT (Eastern Standard Time) UTC/GMT -5 hours to Friday, February 10, 2017 at 5:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CdXGAU&homepage=true
4 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on Thursday, February 9, 2017 from 10:00 PM EDT (Eastern Standard Time) UTC/GMT -5 hours to Friday, February 10 2017 6:00 AM AM EDT (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CdSGAU&homepage=true
4 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
4 months, 2 weeks ago Maintenance Blackboard will be performing impacting infrastructure maintenance at our US (Virginia) datacenter on Tuesday, February 7, 2017 from 4:00 am EST (Eastern Standard Time) UTC/GMT -5 hours to Tuesday, February 7, 2017 5:00 am EST (Eastern Standard Time) UTC/GMT -5 hours. Collaborate Classic and Ultra users will not be able to use the LTI service during this maintenance window. Please be aware you may need to restart your LMS server so that DNS chache is cleared, review KBA 43238 for complete details. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004Cas&homepage=true
4 months, 2 weeks ago Up Maintenance completed. All services are available at this time.
4 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience February 2017 update to our US (Virginia) hosted clients, on Saturday, February 4, 2016 from 10:00 pm EST (Eastern Standard Time) UTC/GMT -5 hours to Sunday, February 5, 2017 02:00 am EST (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CcFGAU&homepage=true
4 months, 3 weeks ago Up Maintenance completed. All services available at this time.
4 months, 4 weeks ago Maintenance Blackboard will be performing emergency hotfix maintenance to resolve our resent SAS outages on Monday, January 30, 2017 from 04:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours to Monday, January 30, 2017 05:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours. This maintenance will affect all clients joining Collaborate Web Conferencing (Collaborate with the Ultra experience and Collaborate Original) sessions, running sessions should not be affected by this US-SAS hotfix. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CcyGAE&homepage=true
4 months, 4 weeks ago Info Thursday, January 26th, 2017 07:24 EST (GMT-5) – Two Collaborate Classic session servers, SSVA13 and SSVA19, have been taken out of service due to a technical issue. For any sessions still on SSVA13 or SSVA19 that are experiencing issues, please have everyone exit from the session and then restart the session.
4 months, 4 weeks ago Up Maintenance completed. All services available at this time.
5 months ago Info Blackboard will be performing non impacting infrastructure maintenance on Thursday, January 26, 2017 from 02:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours to Friday, January 13 06:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CcjGAE&homepage=true
5 months ago Up A services have been restored at 15:17 EST (GMT - 5).
5 months ago Down Wednesday, January 25th, 2017 - 14:51 pm EST (GMT-5) - Blackboard Collaborate Ultra and Classic users on US Hosted SAS will have intermittent issues joining sessions at this time. Our operations team is currently working to identify and resolve the issue. Please try your session again shortly.
5 months ago Info Blackboard will be performing non impacting infrastructure maintenance on Thursday, January 26, 2017 from 02:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours to Friday, January 13 06:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CcjGAE&homepage=true
5 months ago Up Maintenance completed. All services available at this time.
5 months ago Info Tuesday, January 24th, 2017 19:02 EST (Eastern Standard Time) UTC/GMT -5. US-SAS stopped accepting connections, for both Blackboard Collaborate Classic and Ultra sessions. Users during this time would have see a 504 Gateway Timeout error. The issue for Classic was resolved at 19:12 EST (Eastern Standard Time) UTC/GMT -5. Collaborate Ultra continued to experience intermittent issues until 19:50 EST (Eastern Standard Time) UTC/GMT -5. Operations was able to identify and fix the issue. Please try accessing your session again.
5 months ago Maintenance Blackboard will be performing emergency hotfix maintenance on Wednesday, January 25, 2017 from 04:00 am EST (Eastern Standard Time) UTC/GMT -5 hours to  Wednesday, January 25, 2017 05:00 am EST (Eastern Standard Time) UTC/GMT -5 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CceGAE&homepage=true
5 months ago Info Monday, January 23rd, 2017, 10:16 am EST (GMT-5) - Blackboard Collaborate Ultra and Classic users on US Hosted SAS may have experienced issues joining sessions from 10:16 - 10:20 am EST. If you were unable to join your session during this time, please retry.
5 months ago Up All services available at this time.
5 months ago Maintenance Blackboard will be performing emergency hotfix maintenance on Thursday, January 19, 2017 from 04:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Thursday, January 19, 2017 05:00 EST (Eastern Standard Time) UTC/GMT -5 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CcKGAU&homepage=true
5 months, 1 week ago Up All services available at this time.
5 months, 1 week ago Intermittent Problems Friday, January 18th, 2016, 17:14 pm EST (GMT-5) - Blackboard Collaborate Ultra and Classic users on US Hosted SAS will have intermittent issues joining sessions at this time. Our operations team is currently working to identify and resolve the issue.
5 months, 1 week ago Maintenance Blackboard will be performing emergency hotfix maintenance on Thursday, January 19, 2017 from 04:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Thursday, January 19, 2017 05:00 EST (Eastern Standard Time) UTC/GMT -5 hours. This maintenance will affect clients attempting to join Ultra sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CcKGAU&homepage=true
5 months, 1 week ago Up All services are available.
5 months, 1 week ago Down Friday, January 13th, 2016, 14:28 pm EST (GMT-5) - Blackboard Collaborate Ultra and Classic users on US Hosted SAS are unable to join sessions at this time. Our operations team is currently working to identify and resolve the issue.
5 months, 1 week ago Up All services available at this time.
5 months, 1 week ago Maintenance Blackboard Collaborate will be performing a maintenance restart of the US SAS system on Friday January 13, 2016 from 04:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Friday January 13, 2016 05:00 EST (Eastern Standard Time) UTC/GMT -5 hours. This maintenance will affect clients attempting to join Collaborate Classic and Ultra sessions but will not affect sessions that are already running.
5 months, 1 week ago Up All services available at this time.
5 months, 1 week ago Intermittent Problems Friday, January 12th, 2017 - 19:00 PM EDT (GMT-5) - US hosted Ultra SAS is currently having login issues . SAS Ultra users accessing SAS will see the Log in page, but cannot progress further. Ultra sessions will load properly from a session link. Operations is currently working to identify and resolve the issue.
5 months, 1 week ago Up All Service available.
5 months, 1 week ago Intermittent Problems Friday, January 12th, 2017 - 19:00 PM EDT (GMT-5) - US hosted SAS is currently unavailable. SAS Ultra users accessing SAS will see the Log in page, but cannot progress further. Managed Hosting is currently working to identify and resolve the issue.
5 months, 1 week ago Down Friday, January 12th, 2017 - 18:00 PM EDT (GMT-5) - US hosted SAS is currently unavailable. Users accessing SAS will see a "System Maintenance Notification". Managed Hosting is currently working to identify and resolve the issue.
5 months, 2 weeks ago Info Blackboard will be performing non impacting infrastructure maintenance on Thursday, January 12, 2017 from 22:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Friday, January 13 06:00 EST (Eastern Standard Time) UTC/GMT -5 hours. This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA390000004CbqGAE&homepage=true
5 months, 2 weeks ago Up Maintenance completed. All services available at this time.
5 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the January release of Collaborate with Ultra Experience on Tuesday, January 10, 2016 from 05:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Tuesday, January 10, 2016 06:00 EST (Eastern Standard Time) UTC/GMT -5 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Cc5GAE&homepage=true
5 months, 3 weeks ago Up All services available.
5 months, 3 weeks ago Intermittent Problems Thursday, December 29th, 2016, 10:58 EST (Eastern Standard Time) UTC/GMT -5 hours - Users may be unable to connect to Collaborate Classic sessions. Dev/Ops are aware of the issue and are working to resolve it as quickly as possible. If you are impacted, please try launching your session again.
5 months, 3 weeks ago Maintenance Blackboard Collaborate will be performing infrastructure maintenance on Thursday, December 29, 2016 from 09:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Thursday, December 29, 2016 22:00 EST (Eastern Standard Time) UTC/GMT -5 hours. We are notifying our Collaborate Original clients that during this maintenance window we will be migrating na-downloads. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA390000004CbM
5 months, 4 weeks ago Up All services available.
5 months, 4 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience December update to our US hosted clients (Virginia), on Wednesday, December 28, 2016 from 04:00 EDT (Eastern Standard Time) UTC/GMT -5 hours to Wednesday, December 28, 2016 07:00 EST (Eastern Standard Time) UTC/GMT -5 hours For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CbRGAU&homepage=true
6 months, 2 weeks ago Up All services available at this time.
6 months, 2 weeks ago Intermittent Problems Monday, December 12th, 2016, 10:20 EST (Eastern Standard Time) UTC/GMT -5 hours - Some Classic sessions are experiencing issues where telephony is not an available option. As a workaround please use VoIP. Managed Hosting is actively working to resolve the issue.
6 months, 3 weeks ago Up Maintenance completed. All services available at this time.
6 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience December update to our US hosted clients (Virginia), on Saturday, December 3, 2016 from 22:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Sunday, December 4, 2016 06:00 EST (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CaiGAE&homepage=true
7 months, 2 weeks ago Up All services available at this time.
7 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience November update to our US hosted clients (Virginia), on Saturday, November 5, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, November 6, 2016 06:00 EST (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004Ca4GAE&homepage=true
7 months, 3 weeks ago Info Thursday, November 3rd, 2016 14:16 EDT (GMT-4) through 14:31 EDT (GMT-4). US-SAS was non-responsive for approximately 7 minutes. At this time users may have not been able to join Ultra or Classic sessions. The issue has been resolved by our operations team.
8 months ago Up Maintenance completed. All services available at this time.
8 months, 1 week ago Maintenance Blackboard Collaborate will be performing Non Impacting Infrastructure Maintenance for our US hosted clients (Virginia), on Wednesday, October 19, 2016 from 04:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Wednesday, October 19, 2016 05:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance is NOT expected to be service impacting. We are notifying our Collaborate clients in the event you experience any intermittent connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CZpGAM&homepage=true
8 months, 2 weeks ago Up Maintenance completed. All services available at this time.
8 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the October Release of Collaborate with Ultra Experience at our US hosted datacenter (Virginia), on Monday, October 10, 2016 from 04:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Monday, October 10, 2016 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CZf
8 months, 2 weeks ago Info Blackboard Collaborate will be deploying an emergency hotfix for the October Release of Collaborate with Ultra Experience at our US hosted datacenter (Virginia), on Saturday, October 8, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Saturday, October 8, 2016 23:59 EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CZf
8 months, 3 weeks ago Up Maintenance completed. All services available at this time.
8 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying an emergency hotfix for the the October Release of Collaborate with Ultra Experience at our US hosted datacenter (Virginia), on Wednesday, October 5, 2016 from 04:00 EDT (Eastern DaylightTime) UTC/GMT -4 hours to Wednesday, October 6, 2016 04:30 EDT (Eastern Daylight Time) UTC/GMT -4 hours. The hotfix will resolve the guest link issue for Ultra sessions accessed via the Collaborate Building Block and Moodle Plug-in (KBA 000042886). For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CYwGAM&homepage=true
8 months, 3 weeks ago Intermittent Problems Tuesday, October 4th, 2016 - Some users joining Ultra sessions using public guest links via the Collaborate Building Block 4.8-4.9 and Moodle Plug-in are receiving A03 error, and cannot join the session. Our teams are aware of the issue and are working to resolve the issue as soon as possible. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kA339000000CeX4CAK&homepage=true
8 months, 3 weeks ago Intermittent Problems Monday, October 3rd, 2016, 21:20 EDT (Eastern Daylight Time) UTC/GMT -4 hours - Some users joining Ultra sessions using public guest links via the Collaborate Building Block for Learn are receiving A03 error when attempting to join a session. Our teams are aware of the issue and are working to resolve the issue as soon as possible.
8 months, 3 weeks ago Up Maintenance completed.
8 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience October update to our US hosted clients (Virginia), on Saturday, October 1, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, October 2, 2016 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours.  For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CY3GAM&homepage=true
9 months ago Info Tuesday, September 27th, 2016 10:41 (GMT-4) – A single Collaborate Classic session server, SSVA18, has been taken out of service due to a technical issue. For any sessions still on SSVA18 that are experiencing issues, please have everyone exit from the session and then restart the session.
9 months, 1 week ago Up Maintenance completed.
9 months, 1 week ago Maintenance Blackboard Collaborate will be performing emergency maintenance for our US hosted clients (Virginia), on Friday, September 16, 2016 from 04:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, September 16, 2016 05:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000004CXyGAM&homepage=true
9 months, 1 week ago Info Wednesday, September, 14th 2016 - Collaborate with the Ultra experience US (Virginia) hosted users are currently seeing that their recordings are taking up to 24 hours to process and post. We are working to resolve the issue so that recordings post in a reasonable time frame. Please see https://blackboard.secure.force.com/publickbarticleview?id=kA339000000CeNsCAK&homepage=true for further details.
9 months, 1 week ago Info Wednesday, September 14th, 2016 14:08 (GMT-4) – Two Collaborate Ultra session servers, SSVA58 and SSVA54, have been taken out of service due to technical issues where users joining may have seen an A00 error. Any users who may have experienced a problem while in or joining a session on SSVA58 or SSVA54 should simply relaunch the session to resolve the issue.
9 months, 2 weeks ago Up Monday, September 12, 2016 15:30PM EDT(Eastern Daylight Time) UTC/GMT -4 hours. A fix has been applied to all active Ultra session servers. The issue is resolved and all services are available.
9 months, 2 weeks ago Intermittent Problems Monday, September 12, 2016 13:00PM EDT(Eastern Daylight Time) UTC/GMT -4 hours. Managed Hosting has identified the root cause and have implemented a plan to prevent further issues. The issue should be fully resolved soon.
9 months, 2 weeks ago Intermittent Problems Monday, September 12, 2016 12:00PM EDT(Eastern Daylight Time) UTC/GMT -4 hours. Some users joining Ultra sessions are receiving an an A00 error. Managed Hosting is actively working to resolve the issue.
9 months, 2 weeks ago Info Monday, September 12th, 2016 10:50 AM (GMT-4) – Two Collaborate Ultra session servers, SSVA52 and SSVA54, have been taken out of service due to technical issues where users joining may have seen an A00 error. Any users who may have experienced a problem while in or joining a session on SSVA52 or SSVA54 should simply relaunch the session to resolve the issue.
9 months, 2 weeks ago Info Monday, September 12th, 2016 9:30 AM (GMT-4) – A single Collaborate Ultra session server, SSVA58, has been taken out of service due to a technical issue where users joining may have seen an A00 error. Any users who may have experienced a problem while in or joining a session on SSVA58 should simply relaunch the session to resolve the issue.
9 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience September update to our US hosted clients (Virginia), on Saturday, September 10, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, September 11, 2016 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours.  For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000008R2ZGAU&homepage=true
9 months, 4 weeks ago Up Maintenance completed.
9 months, 4 weeks ago Info Monday, August 29th, 2016 1:26 PM (GMT-4) – A single Collaborate Ultra session server, SSVA58, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA58 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA58 should simply relaunch the session to resolve the issue.
9 months, 4 weeks ago Maintenance Blackboard Collaborate will be performing emergency maintenance on Ultra session servers hosted at our US (Virginia) datacenter on Tuesday, August 30, 2016 from 03:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Tuesday, August 30, 2016 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance will affect clients attempting to join sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000008R2oGAE&homepage=true
9 months, 4 weeks ago Info Monday, August 29th, 2016 11:06 AM (GMT-4) – A single Collaborate Ultra session server, SSVA56, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA56 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA56 should simply relaunch the session to resolve the issue.
10 months ago Up Maintenance completed.
10 months ago Maintenance Blackboard Collaborate will be performing maintenance at our US (Virginia) datacenter on Saturday, August 27, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Saturday, August 27, 2016 from 23:00 (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA390000008R2PGAU&homepage=true
10 months ago Info Blackboard will be performing non impacting maintenance on Friday, August 26, 2016 at 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 to 03:00 EDT (Eastern Daylight Time) UTC/GMT -4. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000GmasGAC&homepage=true
10 months, 1 week ago Up Maintenance completed.
10 months, 1 week ago Maintenance Blackboard Collaborate will be performing maintenance at our US (Virginia) datacenter on Friday, August 19, 2016 from 04:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, August 19, 2016 from 04:30 (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000GmbRGAS&homepage=true
10 months, 3 weeks ago Up Maintenance completed.
10 months, 3 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience August update to our US hosted clients (Virginia), on Saturday, August 6, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, August 7, 2016 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours.  For more information please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA39000000blNL
10 months, 3 weeks ago Maintenance Blackboard will be performing emergency infrastructure maintenance on Friday, August 5, 2016 from 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, August 5, 2016 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. During this maintenance window clients may see a slight degradation in service (slower connectivity could be expected). We are notifying our Analytics, Collaborate, Learn Hosted and Moodlerooms clients in the event you experience slower connectivity during this maintenance window. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000GmanGAC&homepage=true
11 months ago Up Maintenance completed.
11 months, 1 week ago Maintenance Blackboard will be performing a migration of the Mobile Learn Central Service (MLCS) to Amazon Web Services (AWS) starting Saturday, July 23 2016, at 12:01am EDT (UTC/EDT-4:00) up to Sunday, July 24 2016, 2:00am EDT (UTC/EDT-4:00). During this migration Collaborate customers using BBStudent will not be able to join sessions using Blackboard Learn but will be able to access session directly if they have guest links. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blN6
11 months, 1 week ago Up All services available.
11 months, 2 weeks ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience July UI update to our US hosted clients (Virginia), on Saturday, July 16, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Saturday, July 16, 2016 23:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blMmGAI&homepage=true
11 months, 2 weeks ago Up All services available at this time.
11 months, 3 weeks ago Maintenance Blackboard Collaborate will be performing emergency maintenance at our US (Virginia) datacenter on Friday, July 8, 2016 from 04:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, July 8, 2016 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blMhGAI&homepage=true
11 months, 3 weeks ago Up The issue with Collaborate Ultra is resolved and all services are available at this time.
11 months, 3 weeks ago Down July 6th, 2016 20:50 EDT (GMT - 4:00) - Collaborate with the Ultra Experience users hosted on US-SAS may be unable to access sessions at this time. Collaborate Classic is not affected. Operations is investigating the issue further.
11 months, 3 weeks ago Maintenance Blackboard Collaborate will be performing emergency maintenance at our US (Virginia) datacenter on Friday, July 8, 2016 from 04:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, July 8, 2016 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blMhGAI&homepage=true
11 months, 3 weeks ago Up All services available at this time.
11 months, 4 weeks ago Info Thursday, June 30th, 2016 01:37 PM - 01:58 PM EDT (GMT-4) – A single Collaborate Ultra session server, SSVA52, has been restarted due to technical issues. Any users who may have experienced a problem while in or joining a session on SSVA52 should simply relaunch the session to resolve the issue.
12 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience June update to our US hosted clients (Virginia), on Friday, July 1, 2016 from 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, July 1, 2016 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blLo
12 months ago Info Tuesday, June 28th, 2016 03:06 PM - 03:25 PM EDT (GMT-4) – A single Collaborate Ultra session server, SSVA51, has been restarted due to technical issues. Any users who may have experienced a problem while in or joining a session on SSVA51 should simply relaunch the session to resolve the issue.
12 months ago Info Tuesday, June 28th, 2016 10:40 AM - 10:55 AM EDT (GMT-4) – A single Collaborate Ultra session server, SSVA52, has been restarted due to technical issues. Any users who may have experienced a problem while in or joining a session on SSVA52 should simply relaunch the session to resolve the issue.
12 months ago Up Monday, June 27th, 2016 - 10:38 AM EDT (GMT-4) - US hosted SAS, Ultra and Web Conferencing Original 12.6 sessions are now available. The root cause is still under investigation.
12 months ago Down Monday, June 27th, 2016 - 10:27 AM EDT (GMT-4) - US hosted SAS is currently unavailable. Collaborate Ultra and Original Web Conferencing sessions are not loading. Users accessing SAS will see a "System Maintenance Notification". Managed Hosting is currently working to identify and resolve the issue.
12 months ago Up Monday, June 27th, 2016 - 10:15 AM EDT (GMT-4) - US hosted SAS, Ultra and Web Conferencing Original 12.6 sessions are now available. The root cause is still under investigation.
12 months ago Down Monday, June 27th, 2016 - 09:57 AM EDT (GMT-4) - US hosted SAS is currently unavailable. Collaborate Ultra and Original Web Conferencing sessions are not loading. Users accessing SAS will see a "System Maintenance Notification". Managed Hosting is currently working to identify and resolve the issue.
12 months ago Up Monday, June 27th, 2016 - 09:31 AM EDT (GMT-4) - US hosted SAS, Ultra and Web Conferencing Original 12.6 sessions are now available. The root cause is still under investigation.
12 months ago Down Monday, June 27th, 2016 - 09:10 AM EDT (GMT-4) - US hosted SAS is currently unavailable. Collaborate Ultra and Original Web Conferencing sessions are not loading. Users accessing SAS will see a "System Maintenance Notification". Managed Hosting is currently working to identify and resolve the issue.
12 months ago Info Sunday, June 26th, 2016 - 02:10 to 02:39 EDT (GMT-4) – Users may have experienced some intermittent issues when connecting US-SAS. The issue has been resolved and US-SAS service has been fully restored.
1 year ago Up Friday, June 24th, 2016 - 16:30 EDT (GMT-4) - US hosted SAS, Ultra and Web Conferencing Original 12.6 sessions are now available. The root cause is still under investigation.
1 year ago Down Friday, June 24th, 2016 - 16:10 EDT (GMT-4) - US hosted SAS, Collaborate Ultra and Original Web Conferencing sessions are still unavailable. Managed Hosting is still working to resolve the issue.
1 year ago Down Friday, June 24th, 2016 - 15:29 EDT (GMT-4) - US hosted SAS is currently unavailable. Collaborate Ultra and Original Web Conferencing sessions are not loading. Users accessing SAS will see a "System Maintenance Notification". Managed Hosting is currently working to identify and resolve the issue.
1 year ago Info Tuesday, June 21st, 2016 11:27 EDT (GMT-4) – A single Collaborate Ultra session server, SSVA51, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA51 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA51 should simply relaunch the session to resolve the issue.
1 year ago Info Blackboard will be performing scheduled infrastructure maintenance on Friday, June 24, 2016 at 02:00 AM EDT (UTC/GMT -4) to 06:00 AM EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blLZGAY&homepage=true
1 year ago Up Maintenance completed.
1 year ago Info Blackboard will be performing scheduled infrastructure maintenance on Friday, June 17, 2016 at 02:00 AM EDT (UTC/GMT -4) to 06:00 AM EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blLPGAY&homepage=true
1 year ago Up Maintenance completed.
1 year ago Maintenance Blackboard will be performing emergency client impacting maintenance on Friday, June 10, 2016 at 04:00 AM EDT (UTC/GMT -4) to 05:00 AM EDT (UTC/GMT -4). This maintenance will affect clients attempting to joining sessions but will not affect sessions that are already running. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blLUGAY&homepage=true
1 year ago Info June 8th, 2016 17:56 EDT (GMT-4) through 18:15 EDT (GMT-4). Web Conferencing 12.6 server SSVA12 was restarted. Users accessing this server at the affected time may have experienced problems accessing sessions or any sessions on this server during this time may have ended abruptly and forced users to rejoin. All services on this server have been restored.
1 year ago Info June 7th, 2016 03:00:00 EDT (GMT-4) through 14:55:41 EDT (GMT-4). A small subset of Collaborate users were unable to resolve the bbcollab.com domain. Affected users may have experienced an inability to connect to Collaborate services or to authenticate into Collaborate Web Conferencing Sessions. DNS resolution for the bbcollab.com domain is now working. Please clear your DNS cache if there are still difficulties.
1 year ago Up Maintenance completed.
1 year ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience June update to our US hosted clients (Virginia), during the standard maintenance window Saturday, June 4, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, June 5, 2016 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKRGAY&homepage=true
1 year ago Info Wednesday, June 1st, 2016 - 04:06 to 05:00 EDT (GMT - 4) - Users on US-SAS may have experienced issues using teleconferencing. Teleconferencing has been fully restored. All services are available.
1 year ago Info Tuesday, May 31st, 2016 - 20:30 to 21:40 EDT (GMT - 4) - Some Collaborate Ultra users on US-SAS may have been reconnected during sessions. Several Ultra MCU servers were taken offline due to instability to resolve the issue. All services are available.
1 year ago Up Maintenance completed.
1 year ago Info Blackboard will be performing emergency maintenance on US-SAS on Friday, May 27, 2016 from 04:00 EDT (Eastern DaylightTime) UTC/GMT -4 hours to Friday, May 27, 2016 04:30 EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance is NOT expected to be service impacting. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blLAGAY
1 year ago Up Maintenance completed.
1 year, 1 month ago Info Blackboard will be performing emergency maintenance on US-SAS on Thursday, May 26, 2016 from 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Thursday, May 26, 2016 02:30 EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance is NOT expected to be service impacting. For more information please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKv
1 year, 1 month ago Info Blackboard will be performing scheduled infrastructure maintenance on Wednesday, May 25, 2016 at 02:00 AM EDT (UTC/GMT -4) to 06:00 AM EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information please refer to: https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000blKlGAI
1 year, 1 month ago Up Maintenance Complete
1 year, 1 month ago Info Blackboard Collaborate will be performing maintenance on US-SAS, during the emergency maintenance window Friday, May 20, 2016 from 04:00 EDT (Eastern DaylightTime) UTC/GMT -4 hours to Friday, May 20, 2016 05:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance is NOT expected to be service impacting. The hotfix addresses the issue in which clients have been unable to launch sessions through their Collaborate with the Ultra experience LTI integration with Blackboard Learn. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000blKM
1 year, 1 month ago Up Maintenance completed.
1 year, 1 month ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience May update to our US hosted clients (Virginia), during the standard maintenance window Saturday, May 14, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, May 15, 2016 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PAy7
1 year, 1 month ago Up All Services Available.
1 year, 1 month ago Info Tuesday, May 10th, 2016 - 08:05 to 08:09 EDT (GMT - 4) - Blackboard Collaborate US-SAS experienced a performance degradation due to temporary a DNS outage. Users may not have been able to join Original and Ultra sessions during this time frame, while users already in sessions were not affected. The issue has been resolved and service has been fully restored.
1 year, 1 month ago Info Tuesday, May 10th, 2016 - 06:04 to 06:53 EDT (GMT - 4) - Users may have experienced issues connecting to US-SAS, Original and Ultra Collaborate sessions. US-SAS was restarted and the issue has been resolved. All services are available.
1 year, 1 month ago Up Maintenance completed.
1 year, 1 month ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the emergency maintenance window Wednesday May 4 , 2016 from 02:00 EDT (Eastern DaylightTime) UTC/GMT -4 hours to Wednesday May 4 , 2016 03:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. During this maintenance window clients may experience some interuptions in service. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000PAybGAG&homepage=true
1 year, 1 month ago Up Maintenance completed. All Services Available.
1 year, 1 month ago Info Blackboard will be performing potential service impacting infrastructure maintenance on Friday, April 29, 2016 at 03:00 EDT (UTC/GMT -4) to 06:00 EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting but does have the potential to become service impacting so we are informing all Collaborate US hosted clients. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000PAyCGAW&homepage=true
1 year, 1 month ago Info Blackboard will be performing non impacting infrastructure maintenance on Friday, April 29, 2016 at 02:00 EDT (UTC/GMT -4) to 05:00 EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000PAy2
1 year, 1 month ago Up Maintenance completed. All Services Available.
1 year, 1 month ago Info Blackboard will be performing emergency non impacting infrastructure maintenance on Tuesday, April 26, 2016 at 18:00 EDT (UTC/GMT -4) to 22:00 EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000PAyHGAW
1 year, 2 months ago Up Maintenance completed.
1 year, 2 months ago Maintenance Blackboard Collaborate will be deploying our Collaborate with the Ultra experience April update on US-SAS, during the standard maintenance window on Saturday, April 16, 2016 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, April 17, 2016 from 02:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA3900000000Ag
1 year, 2 months ago Up All Services Available.
1 year, 2 months ago Info April 13th, 2016 05:30:09 EDT (GMT-4) through 06:00:26 EDT (GMT-4). Users during this time will not be able to use the integrated telephony in all their sessions. Telephony server was restarted and back into service.
1 year, 2 months ago Up All Services Available.
1 year, 2 months ago Info April 12th, 2016 05:25:00 EDT (GMT-4) through 06:34:51 EDT (GMT-4). Collaborate Ultra server SSVA52 was restarted. Ultra users may have experienced a momentary disconnect during this time. SSVA52 is back into service.
1 year, 2 months ago Up All Services Available.
1 year, 3 months ago Info March 25th, 2016 11:46 EDT (GMT-4) through 11:49 EDT (GMT-4). Web Conferencing 12.6 servers SSVA01, SSVA02, SSVA03, and SSVA04 were restarted. Sessions on these servers during this time may have ended abruptly and forced users to rejoin. Collaborate Ultra servers SSVA51 and SSVA52 were also restarted. Ultra users may have experienced a momentary disconnect. All servers have been restored, the issue is under investigation.
1 year, 3 months ago Up March 22, 2016 - 13:36 EDT (Eastern Daylight Savings Time GMT - 4). US hosted SAS, Ultra and Web Conferencing Original 12.6 sessions are now available. The issue is under investigation.
1 year, 3 months ago Down March 22nd 2016 - 13:20 EDT (Eastern Daylight Savings Time GMT - 4) - US hosted SAS is currently unavailable. Ultra and Original Web Conferencing sessions will not load. Users accessing SAS will see a "System Maintenance Notification". We are working to identify and resolve the issue.
1 year, 3 months ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the standard maintenance window on Friday, March 18, 2016 from 04:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, March 18, 2016 from 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000009nGAA&homepage=true
1 year, 3 months ago Up We had a slight interruption from a DDOS attack that affected a small number of clients for a few minutes. All sites are up and working normal.
1 year, 3 months ago Info Blackboard will be performing datacenter maintenance on Friday, March 4, 2016 at 02:00 EST (Eastern Standard Time) UTC/GMT-5 to 03:00 EST (Eastern Standard Time) UTC/GMT-5. The maintenance is expected to be non-impacting. For more information please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA39000000009dGAA&homepage=true
1 year, 3 months ago Info Wednesday, March 2nd, 2015 18:17 EST (GMT - 5) – US-SAS users may have experienced some intermittent connectivity issues when accessing SAS. The issue has been resolved and US-SAS service has been fully restored.
1 year, 4 months ago Up All Services available.
1 year, 4 months ago Info Blackboard Collaborate US-SAS experienced performance degradation Sunday, February 14th, 2016 between 16:05 EST and 16:47 EST (Eastern Standard Time). Users would not have been able to join sessions during this time frame, however existing sessions would not have been affected. Operations is investigating the issue further.
1 year, 4 months ago Up All Services available.
1 year, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the standard maintenance window on Saturday, February 6, 2016 from 22:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Saturday, February 6, 2016 from 22:30 EST (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000008QGAQ&homepage=true
1 year, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the standard maintenance window on Friday, February 5, 2016 from 04:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Friday, February 5, 2016 from 06:00 EST (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer tohttps://blackboard.secure.force.com/publickbarticleview?id=kAA39000000008GGAQ&homepage=true
1 year, 4 months ago Up All Services available.
1 year, 4 months ago Intermittent Problems Thursday, January 28th, 2016 12:00 EST (GMT - 5) - Ultra Recording access has been restored. Blackboard Collaborate Mp3/MP4 conversions issues remain under investigation at this time.
1 year, 4 months ago Intermittent Problems Thursday, January 28th, 2016 11:00 EST (GMT - 5) - Blackboard Collaborate Mp3/MP4 conversions may not complete the conversion process. Operations is investigating.
1 year, 4 months ago Intermittent Problems Wednesday, January 27th, 2016 17:00 EST (GMT - 5) - Blackboard Collaborate with the Ultra experience recordings created in the last week may not play and instead show an "Uh oh! There was a problem accessing the recording." We are currently investigating the issue. Blackboard Collaborate Original v12.6 recordings are NOT affected.
1 year, 5 months ago Info Tuesday, January 26th, 2016 12:42 to 12:47 EST (GMT-5) - Users may have experienced issues connecting to US-SAS, Original and Ultra Collaborate sessions. The issue has been resolved and all services are available.
1 year, 5 months ago Up Please be advised that the storm has passed the Washington DC metro area. Our operations were not impacted by the severe weather. Datacenter buildings have been inspected and there are no issues to report at this time. All datacenter operations remain stable and working under normal conditions.
1 year, 5 months ago Info The Washington, DC metro area has been warned of potentially severe winter storm conditions that may start Friday mid-day and extend over the weekend. Our datacenters in Northern Virginia have redundant power distribution infrastructure and also have backup generators and battery systems. Datacenter facility staff have completed their physical inspection of the buildings and infrastructure. The Blackboard Hosting team is taking extra precautions to ensure continuity of service by having additional staff physically available at each of our datacenter facilities in Northern Virginia, as well as engaging our international resources in case of power loss at our offices. We will provide additional updates if needed on the status page.
1 year, 5 months ago Up Maintenance Complete. All Services available.
1 year, 5 months ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the standard maintenance window on Friday, January 15, 2016 from 04:00 EST (Eastern Standard Time) UTC/GMT -5 hours to Friday, January 15, 2016 from 05:00 EST (Eastern Standard Time) UTC/GMT -5 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000007X
1 year, 5 months ago Up Maintenance Complete. All Services available.
1 year, 5 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, January 8, 2016 at 01:00 AM EST (UTC/GMT -5) to 06:00 AM EST (UTC/GMT-5) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 5 months ago Up Maintenance Complete. All Services available.
1 year, 5 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Wednesday, January 6, 2016 at 02:00 AM EST (UTC/GMT -5) to 04:00 AM EST (UTC/GMT-5) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 5 months ago Up All Services available.
1 year, 5 months ago Info Monday, January 4th, 2016 14:25 to 14:45 EST (GMT-5) - Users may have experienced issues connecting to US-SAS, Original and Ultra Collaborate sessions. The issue has been resolved and all services are available.
1 year, 5 months ago Up All Services available.
1 year, 5 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience US-SAS session servers on Tuesday, December 29, 2015 from 22:00 EDT (Eastern Standard Time) UTC/GMT -5 hours to Wednesday, December 30, 2015 03:00 EST (Eastern Standard Time) UTC/GMT -5 hours. Expected Maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA700000000065&homepage=true
1 year, 6 months ago Up All Services available.
1 year, 6 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on hosted US-SAS on Wednesday, December 16, 2015 at 04:00 AM EST (UTC/GMT -5) to 04:30 AM EST (UTC/GMT-5). For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA39000000006ZGAQ&homepage=true
1 year, 6 months ago Info Friday, December 11th, 2015 09:00 to 09:07 EST (GMT-5) - Users may have experienced issues connecting to US-SAS, Original and Ultra Collaborate sessions. The issue has been resolved and all services are available.
1 year, 6 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on the US-SAS on Friday, December 11, 2015 at 02:00 AM EST (UTC/GMT -5) to 06:00 AM EST (UTC/GMT-5) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 6 months ago Info Thursday, December 10th, 2015 13:05 to 13:20 EST (GMT-5) - Users may have experienced issues connecting to US-SAS, Original and Ultra Collaborate sessions. The issue has been resolved and all services are available.
1 year, 6 months ago Up Recordings are now working properly. All services available.
1 year, 6 months ago Intermittent Problems Tuesday, December 8th, 2015, 15:00 EST (GMT-5)- Original Web Conferencing native recordings are not currently playing. Users are seeing a 401 Unauthorized error. Our system operations team is aware of the issue and is looking into it with top priority.
1 year, 6 months ago Up Monday, December 7th, 2015 14:15 EST (GMT -5) - US SAS telephony issues should now be resolved. Please close and reopen any in progress sessions that are missing the telephony icon.
1 year, 6 months ago Intermittent Problems Monday, December 7th, 2015 13:41 EST (GMT -5) - US SAS Sessions are experiencing telephony issues where telephony is not an available option. As a workaround please use VoIP. Our system operations team is currently investigating the issue.
1 year, 6 months ago Up Maintenance Complete. All Services available.
1 year, 6 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, December 04, 2015 at 04:00 AM EST (UTC/GMT -5) to 04:30 AM EST (UTC/GMT-5) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 7 months ago Up All services available.
1 year, 7 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on the US-SAS on Friday, November 19, 2015 at 01:00 AM EST (UTC/GMT -5) to 05:00 AM EST (UTC/GMT-5) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 7 months ago Up Monday, November 16th, 2015, 12:21 pm EDT - Ultra recordings are now working properly. All services are available.
1 year, 7 months ago Intermittent Problems Monday, November 16th, 2015 10:00 EST (GMT-5) - Collaborate Ultra recordings on US-SAS are showing an "Oops something went wrong" message instead of playing the MP4. System Operations is currently investigating the issue.
1 year, 7 months ago Up Maintenance Complete. All Services available.
1 year, 7 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience US-SAS session servers on Saturday, November 14, 2015 from 22:00 EST (UTC/GMT-5) to Sunday, November 15, 2015 02:00 EST (UTC/GMT-5). Expected Maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000004xGAA&homepage=true
1 year, 8 months ago Up Maintenance Complete. All Services available.
1 year, 8 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience US-SAS session servers on Saturday, October 17, 2015 from 22:00 EDT (UTC/GMT-4) to Sunday, October 18, 2015 06:00 EDT (UTC/GMT -4). Expected maintenance duration is 4 hours. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000CbBRGA0&homepage=true
1 year, 8 months ago Up Maintenance complete. All services available.
1 year, 8 months ago Info Thursday, October 15th, 2015 09:25 EDT (GMT-4) – A single Collaborate Ultra session server, SSVA54, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA54 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA54 should simply relaunch the session to resolve the issue.
1 year, 8 months ago Maintenance Blackboard will be performing maintenance to our US-SAS session servers on Friday, October 16, 2015 from 04:00 EDT (UTC/GMT-4) to Friday, October 16, 2015 06:00 EDT (UTC/GMT -4). Expected maintenance duration is 30 minutes. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000004OGAQ&homepage=true
1 year, 8 months ago Up Service has been restored.
1 year, 8 months ago Down Wednesday, October 7th, 2015 13:55 EDT (GMT - 4) – US-SAS is experiencing a service interruption. Operations is aware and is working to restore service.
1 year, 8 months ago Info Wednesday, October 7th, 2015 11:25 - 11:54 EDT (GMT-4) – US-SAS users may have experienced some intermittent connectivity issues when accessing SAS. The issue has been resolved and US-SAS service has been fully restored.
1 year, 8 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, October 2, 2015 at 02:00 AM EDT (UTC/GMT -4) to 06:00 AM EDT (UTC/GMT-4) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 9 months ago Up All services available.
1 year, 9 months ago Maintenance Blackboard will be updating Collaborate with the Ultra experience session servers hosted on US-SAS on Saturday, September 26, 2015 from 22:00 EDT (UTC/GMT-4) to Sunday, September 27, 2015 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. (4 hours of expected downtime). For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000CbB2
1 year, 9 months ago Up Collaborate service has been restored.
1 year, 9 months ago Down We are experiencing problems at the US data center for Collaborate. Operations is aware of the issue and is working to restore service.
1 year, 9 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, September 18, 2015 at 02:00 AM EDT (UTC/GMT -4) to 06:00 AM EDT (UTC/GMT -4) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 9 months ago Info Wednesday, September 16th, 2015 09:37 EDT (GMT-4) – A single Collaborate Classic session server, SSVA09, was taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA09 were moved to another session server and are now working.
1 year, 9 months ago Info Wednesday, September 16th, 2015 10:40 - 11:00 EDT (GMT-4) – Some users in Collaborate Ultra sessions may have experienced being disconnected/reconnected to their session. The issue has since been resolved.
1 year, 9 months ago Up Teleconferencing has been fully restored. All services are available.
1 year, 9 months ago Info Wednesday, September 16th, 2015 10:21 EDT (GMT-4) – A single Collaborate Classic session server, SSVA18, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA18 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA18 should simply relaunch the session to resolve the issue.
1 year, 9 months ago Intermittent Problems Wednesday, September 16th, 2015 09:45 EDT (GMT-4) – Integrated teleconferencing is now intermittently available for sessions hosted on US-SAS. Please use VoIP as a workaround if the teleconference icon is missing from your session. Managed Hosting is currently working to resolve the issue.
1 year, 9 months ago Intermittent Problems Wednesday, September 16th, 2015 09:15 EDT (GMT-4) – Integrated teleconferencing is currently unavailable on sessions hosted on US-SAS. Please use VoIP as a workaround at this time. Managed Hosting is currently working to resolve the issue.
1 year, 9 months ago Info Wednesday, September 16th, 2015 09:00 EDT (GMT-4) – A single Collaborate Classic session server, SSVA10, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA10 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA10 should simply relaunch the session to resolve the issue.
1 year, 9 months ago Info Monday, September 14th, 2015 10:19 EDT (GMT-4) – A single Ultra session server, SSVA52, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA52 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA52 should simply relaunch the session to resolve the issue.
1 year, 10 months ago Up Maintenance was completed successfully with no impact and all services are up.
1 year, 10 months ago Maintenance Blackboard will be performing emergency data center maintenance on Wednesday, August 26, 2015 at 22:00 US Eastern Daylight Time (UTC/GMT-4). The maintenance is expected to be non-impacting.
1 year, 10 months ago Up Maintenance completed successfully and all services are up.
1 year, 10 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on Ultra session servers hosted on US-SAS on Friday, August 21, 2015 from 22:00 EDT (UTC/GMT-4) to Friday, August 21, 2015 23:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. (5 minutes of expected downtime). Any users in an Ultra session at this time may experience a brief interruption of approximately 5 minutes, sessions will not be able to launch during the downtime. Users in v12 (Web Conferencing Original View) sessions will not be affected. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb9k
1 year, 10 months ago Up Maintenance completed successfully and all services are up.
1 year, 10 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on Ultra session servers hosted on US-SAS on Thursday, August 20th, 2015 at 22:00 EDT (UTC/GMT-4). Any users in an Ultra session at this time may experience a brief interruption of approximately 15 seconds. Users in v12 sessions will not be affected.
1 year, 10 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, August 21st, 2015 at 02:00 AM EDT (UTC/GMT-4) to 06:00 AM EDT (UTC/GMT-4). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 10 months ago Up Maintenance completed successfully and all services are up.
1 year, 10 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, August 14th, 2015 at 02:00 AM EDT (UTC/GMT -4) to 06:00 AM EDT (UTC/GMT -4) . This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 10 months ago Up Maintenance completed successfully and all services are up.
1 year, 10 months ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the standard maintenance window on Saturday, August 08, 2015 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, August 09, 2015 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb8m
1 year, 10 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, August 7th, 2015 at 02:00 AM EDT (UTC/GMT-4) to 06:00 AM EDT (UTC/GMT-4). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
1 year, 10 months ago Info Monday, August 3rd, 2015 09:15 EDT (GMT-4) – A single session server, SSVA09, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA09 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA09 should simply relaunch the session to resolve the issue.
1 year, 10 months ago Info Sunday, August 2nd, 2015 22:50 EDT (GMT-4) – A single session server, SSVA07, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA07 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA07 should simply relaunch the session to resolve the issue.
1 year, 10 months ago Info Sunday, August 2nd, 2015 17:05 EDT (GMT-4) – A single session server, SSVA13, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA13 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA13 should simply relaunch the session to resolve the issue.
1 year, 10 months ago Info Sunday, August 2nd, 2015 11:17 EDT (GMT-4) – A single session server, SSVA10, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA10 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA10 should simply relaunch the session to resolve the issue.
1 year, 10 months ago Info Friday, July 31st, 2015 09:16 EDT (GMT-4) – A single session server, SSVA11, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA11 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA11 should simply relaunch the session to resolve the issue.
1 year, 10 months ago Info Thursday, July 30th, 2015 21:55 EDT (GMT-4) – A single session server, SSVA05, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA05 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA05 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Info Thursday, July 30th, 2015 10:37 EDT (GMT-4) – A single session server, SSVA18, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA18 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA08 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Info Thursday, July 30th, 2015 07:13 EDT (GMT-4) – A single session server, SSVA08, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA08 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA08 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Info Wednesday, July 29th, 2015 12:49 EDT (GMT-4) – A single session server, SSVA01, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA01 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA01 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Info Wed., July 29th, 2015 10:20 EDT (GMT-4) – A single session server, SSVA19 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA19 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA19 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Up All services available.
1 year, 11 months ago Info Tuesday, July 28th, 2015 09:15 EDT (GMT-4) – A single session server, SSVA02 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA02 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA02 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Info Monday, July 27th, 2015 16:01 EDT (GMT-4) – A single session server, SSVA22 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA22 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA22 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Info Sunday, July 26th, 2015 17:45 EDT (GMT-4) – A single session server, SSVA21 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA21 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA21 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Up The scheduled maintenance was completed successfully and all services are available.
1 year, 11 months ago Maintenance Blackboard Collaborate will be performing maintenance on our Web Conferencing LTI Integration servers during our standard maintenance window on Saturday, July 25, 2015 at 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. The expected duration of this maintenance is 15 minutes, but please be aware that if additional time is needed the complete maintenance window will be used. Blackboard Collaborate will make every effort to minimize downtime required for this maintenance. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb8wGAC&homepage=true.
1 year, 11 months ago Info Friday, July 24th, 2015 09:46 EDT (GMT-4) – A single session server, SSVA06 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA06 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA06 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Info Thursday, July 23rd, 2015 20:45 EDT (GMT-4) – A single session server, SSVA18 was taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA18 were moved to another session server and are now working.
1 year, 11 months ago Info Wednesday, July 22nd, 2015 13:28 - 13:31 EDT (GMT-4) – US-SAS was restarted due to some connections not being accepted. Running sessions were not affected by the restart. Anyone who may have experienced issues entering sessions prior to the restart should try again.
1 year, 11 months ago Info Tuesday, July 21st, 2015 10:40 EDT (GMT-4) – A single session server, SSVA11 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA11 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA11 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Up All services available.
1 year, 11 months ago Info Sunday July 19th, 2015 7:55 PM EDT (GMT-4) – A single session server, SSVA14 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA14 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA14 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Info Saturday July 18th, 2015 7:58 PM EDT (GMT-4) – A single session server, SSVA12 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA12 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA12 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Up All services available.
1 year, 11 months ago Info Thursday July 16th, 2015 9:18 PM EDT (GMT-4) – A single session server, SSVA09 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA09 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA09 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Info Wednesday July 15th, 2015 9:44 PM EDT (GMT-4) – A single session server, SSVA13 has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA13 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA13 should simply relaunch the session to resolve the issue.
1 year, 11 months ago Up All services available. Free Trial rooms are now working.
1 year, 11 months ago Info We are currently experiencing an issue affecting Free Trial sessions only. Users attempting to create trial rooms or launch existing trial sessions using the moderator link will encounter an error message. We are currently investigating/working to restore functionality.
1 year, 11 months ago Up All services available.
1 year, 11 months ago Info Friday July 10th, 2015 10:30 EDT (GMT-4) – A single session server, SSVA08, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA08 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA08 should simply relaunch the session to resolve the issue.
1 year, 12 months ago Up All services available.
2 years ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the standard maintenance window on Saturday, June 27, 2015 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, June 28, 2015 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. For more information please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb7y
2 years ago Up The VA2 datacenter electrical power maintenance scheduled for 2 am - 6 am ET (-4 GMT) on Friday June 19, 2015 was completed successfully. The datacenter is now back on full UPS power.
2 years ago Maintenance Our Datacenter Provider has informed us that there is additional power maintenance work required at the VA2 datacenter in order to complete the work performed on June 6th. The work is scheduled to be performed by the Datacenter Provider during the normal Friday, June 19, 2015 maintenance window of 2:00 AM – 6:00 AM EDT(UTC/GMT -4). Although the datacenter will be off of UPS power and on direct city power for approximately 2.5 hours, we do not anticipate that there will be any service interruption or client impact. The work is being performed in coordination with our Datacenter Operations team and will result in a stronger power backbone for the datacenter. For more information, please refer to https://blackboard.secure.force.com/btbb_articleview?id=kAA70000000Cb7jGAC&homepage=true
2 years ago Maintenance Our Datacenter Provider has informed us that there is additional power maintenance work required at the VA2 datacenter in order to complete the work performed on June 6th. The work is scheduled to be performed by the Datacenter Provider during the normal Friday June 19, 2015 maintenance window of 2 am – 6 am ET(-4 GMT). Although the datacenter will be off of UPS power and on direct city power for approximately 2.5 hours, we do not anticipate that there will be any service interruption or client impact. In the unlikely event that there is an intermittent interruption of service we will keep this status page updated.
2 years ago Up All services available.
2 years ago Info Blackboard Collaborate will be performing infrastructure maintenance on US-SAS, during an maintenance window on Friday, June 12, 2015 from 12:01 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours to Friday, June 12, 2015, 2015 10:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance is NOT expected to be service impacting. For more information, please refer to https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA70000000Cb3I
2 years ago Up All services available.
2 years ago Up The datacenter maintenance was completed today, Sunday June 7, 2015 at 7:30 am EDT (-4 GMT). There was no service interruption or client impact during the 12 hour maintenance window.
2 years ago Maintenance We previously informed you that on Saturday, June 6, 2015 between the hours of 12:01 AM EST and 12:00 PM EST that our Datacenter Provider would be performing an emergency break fix power maintenance at the VA2 datacenter. The Datacenter Provider re-evaluated the preparation time that they would require and has moved the maintenance window to 8 PM on Saturday through 8 AM Sunday EST. The work will still be performed in coordination with our Datacenter Operations team and again, we do not anticipate that there will be any interruption in service. However, we are keeping you updated on the maintenance plans in the event that unforeseen issues arise during the maintenance window that could result in brief periods of service interruption. We apologize for informing you of this change with short notice but the Datacenter Provider is delaying the break fix operation to further minimize the chance of a service interruption. As always, we are committed to keeping you as informed as possible and please do not hesitate to contact Collaborate Client Support with any questions or concerns you may have.
2 years ago Maintenance On Saturday, June 6th, 2015 between the hours of 12:01am to 12:00pm EDT, our Datacenter Provider, in coordination with our Datacenter Operations team, will be performing an emergency break fix power maintenance at our US-SAS datacenter. Due to the nature of the work being performed by the provider, additional measures have been taken for redundancy in power to avoid any interruption. However, in event of an unforeseen issue during the maintenance window, brief periods of service interruption cannot be entirely ruled out.
2 years ago Info Blackboard Collaborate will be performing emergency infrastructure maintenance on US-SAS, during an emergency maintenance window on Saturday, June 6, 2015 from 12:01 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours to Saturday, June 6, 2015, 2015 12:00 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours. This maintenance is NOT expected to be service impacting. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb6vGAC&homepage=true
2 years ago Up All services available.
2 years ago Up 3rd party telephony is now available.
2 years ago Info June 3rd, 2015, 13:23 EDT (GMT/UTC - 4)- 3rd party telephony is experiencing a "No Answer from the far end" error message when trying to connect the telephony bridge. System operations is aware of this issue and is currently investigating. Please use Voip or the Integrated Telephony as a workaround at this time.
2 years ago Up All services available.
2 years ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the standard maintenance window on Saturday, May 30, 2015 from 22:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours to Sunday, May 31, 2015 06:00 EDT (Eastern Daylight Time) UTC/GMT -4 hours. Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb6W
2 years ago Info Thursday May 29th, 2015 06:02 EST (GMT-4) – A single session server, SSVA05, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA05 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA05 should simply relaunch the session to resolve the issue.
2 years ago Info Thursday May 28th, 2015 09:46 EST (GMT-4) – A single session server, SSVA06, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA06 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA06 should simply relaunch the session to resolve the issue.
2 years, 1 month ago Up All services available.
2 years, 1 month ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, May 22, 2015 at 02:00 EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 1 month ago Up All services available.
2 years, 1 month ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during an extended maintenance window on Saturday, May 16, 2015 from 20:00 EDT (UTC/GMT -4) to Sunday, May 17, 2015 06:00 EDT (UTC/GMT -4). Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb6CGAS&homepage=true
2 years, 1 month ago Up All services available.
2 years, 1 month ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the standard maintenance window on Saturday, May 9, 2015 from 22:00 EDT (UTC/GMT -4) to Sunday, May 10, 2015 06:00 EDT (UTC/GMT -4). Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb62
2 years, 2 months ago Up All services available.
2 years, 2 months ago Maintenance Blackboard Collaborate will be performing maintenance on US-SAS, during the standard maintenance window on Saturday, April 25, 2015 from 22:00 EDT (UTC/GMT -4) to Sunday, April 26, 2015 06:00 EDT (UTC/GMT -4). Users will experience intermittent unavailability through the duration of the maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000Cb5nGAC&homepage=true
2 years, 2 months ago Up All services available.
2 years, 2 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on US-SAS during an emergency maintenance window on Thursday, April 23, 2015 from 23:15 EST (UTC/GMT -4) to 23:45 EST (UTC/GMT -4). Users will experience intermittent unavailability of SAS and Web Conferencing session launching throughout the entire maintenance window. Blackboard Collaborate will make every effort to minimize downtime of SAS and Web Conferencing during this emergency maintenance window.
2 years, 2 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, April 24, 2015 at 02:00 EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 2 months ago Info Blackboard Collaborate will be performing maintenance ( SAS 7.2) on US-SAS, during the standard maintenance window on Saturday, April 18, 2015 from 22:00 EDT (UTC/GMT -4) to Sunday, April 19, 2015 06:00 EDT (UTC/GMT -4). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to https://blackboard.secure.force.com/publickbarticleview?id=kAA70000000XZAHGA4&homepage=true
2 years, 2 months ago Up All services available.
2 years, 2 months ago Intermittent Problems Friday, April 17th, 2015 14:23 EDT (GMT - 4): US-SAS Web Conferencing sessions are now launching successfully. Teleconferencing is currently unavailable. We are still working to restore teleconferencing.
2 years, 2 months ago Down Friday, April 17th, 2015 14:06 EDT (GMT - 4): When launching US-SAS Web Conferencing sessions, the following error is returned: "unable to contact authentication server - " instead of opening the session. The cause of the error has been determined and Managed Hosting is working to solve the issue.
2 years, 2 months ago Down Friday, April 17th, 2015 13:32 EDT (GMT - 4): When launching US-SAS Web Conferencing sessions, the following error is returned: "unable to contact authentication server - " instead of opening the session. We apologize for the inconvenience and are working actively to resolve this issue. Another update will be posted shortly.
2 years, 2 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, April 17, 2015 at 02:00 EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 2 months ago Up All services available.
2 years, 2 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Saturday, April 11, 2015 at 02:00 EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 2 months ago Up All services available.
2 years, 2 months ago Intermittent Problems Friday, April 10th, 2015 16:00 CET (UTC/GMT +1): EU-SAS is experiencing intermittent connectivity issues. If you are unable to connect to your session, please try again. Operations is investigating.
2 years, 3 months ago Up All services are available.
2 years, 3 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, March 27, 2015 at 02:00 EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 3 months ago Info March 26, 2015 - Start 14:06 EDT (GMT - 4), Resolved 14:56 EDU (GMT - 4), US-SAS experienced a degradation of service with SSVA03. Users may have been disconnected from this session server or may have seen a "resynching with the Server" message. The issue has been resolved by our operations team. Please have all users close their sessions and start a new session. Operations will be investigating the issue further.
2 years, 3 months ago Up All services are available.
2 years, 3 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, March 20, 2015 at 02:00 EDT (UTC/GMT -4). This maintenance is NOT expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true.
2 years, 3 months ago Up All services are available.
2 years, 3 months ago Intermittent Problems Friday, March 13th, 2015 07:00 EST (GMT-4) - US-SAS email invitations are not being sent. Managed Hosting is working on resolving the issue at this time.
2 years, 3 months ago Up All services are available.
2 years, 3 months ago Info Friday, March 6, 2015 13:38 EST (GMT-5) – A single session server, SSVA12, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA12 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA12 should simply relaunch the session to resolve the issue.
2 years, 3 months ago Info Tuesday, March 3, 2015 – The following single session servers were taken out of service due to technical issues: SSVA01 [ 08:40 EST (GMT-5)], SSVA10 [13:26 EST (GMT-5)], SSVA14 [17:03 EST (GMT-5)]. All sessions that were running/scheduled on each server were moved to another session server, where they were fully functional.
2 years, 3 months ago Up All services are available.
2 years, 3 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Tuesday, March 3, 2015 at 02:00 EST (UTC/GMT -5). This maintenance is not expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 3 months ago Info Thursday, February 26, 2015 18:28 (UTC/GMT -5) - A single session server, SSVA21, has been taken out of service due to a technical issue. All sessions that were running/scheduled on SSVA21 have been moved to another session server and are now working. Any users who may have experienced a problem while in or joining a session on SSVA21 should simply relaunch the session to resolve the issue.
2 years, 3 months ago Info Blackboard Collaborate will be performing non-impacting infrastructure maintenance on the US-SAS during the standard maintenance window on Friday, February 27, 2015 from 02:00 EST (UTC/GMT -5) to Friday, February 27, 2015 06:00 EST (UTC/GMT -5). We are anticipating no end user impact during the maintenance. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3I.
2 years, 3 months ago Info Blackboard Collaborate will be performing non-impacting infrastructure maintenance on the US-SAS during an emergency maintenance window on Thursday, February 26, 2015 from 22:15 EST (UTC/GMT -5) to 22:30 EST (UTC/GMT -5). We are anticipating no end user impact during the maintenance. If you experience any latency while loading SAS, please wait a moment and try again.
2 years, 4 months ago Up All services are available.
2 years, 4 months ago Info We will be performing a restart of the US-SAS on Tuesday, February 24th, 2015 at 23:30 EST (UTC/GMT-5). During the restart, the US-SAS will be unavailable. Sessions started prior to the restart should not be affected. If you experience issues joining a session, please wait a moment and try again. Blackboard Collaborate will make every effort to minimize downtime of the US-SAS.
2 years, 4 months ago Up All services are available.
2 years, 4 months ago Intermittent Problems Tuesday, February 24th, 2015 09:49 EST (UTC/GMT - 5) - US-SAS is intermittently showing a system maintenance page when user's login to the US-SAS or try to launch web conferencing sessions. Our operations team is actively investigating the issue. Please try launching your session again.
2 years, 4 months ago Up All services are available.
2 years, 4 months ago Intermittent Problems Monday, February 23th, 2015 16:39 EST (UTC/GMT - 5) - US-SAS is currently intermittently showing a system maintenance page when user's login to the US-SAS or try to launch web conferencing sessions. Our operations team is actively investigating the issue. Please try launching your session again.
2 years, 4 months ago Up All services are available.
2 years, 4 months ago Intermittent Problems Monday, February 23rd, 2015 10:20 EST (UTC/GMT-5) - We will be restarting the US-SAS shortly to correct a problem with recordings. Sessions currently in session should not be affected, but anyone joining sessions may experience a delay connecting. If you experience issues joining a session, please wait a moment and try again.
2 years, 4 months ago Up All services are available.
2 years, 4 months ago Maintenance Blackboard Collaborate will be performing maintenance ( SAS 7.1.4) on US-SAS, during the standard maintenance window on Saturday, February 21, 2015 from 22:00 EST (UTC/GMT -5) to Sunday, February 22, 2015 02:00 EST (UTC/GMT -5). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3rGAC
2 years, 4 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, February 20, 2015 at 02:00 EST (UTC/GMT -5). This maintenance is not expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 4 months ago Info Wednesday, February 18th, 2015: US-SAS experienced intermittent connectivity issues between 11:35 EST (UTC/GMT-5) and 11:45 EST (UTC/GMT-5). The issue has been resolved and all services are operating normally.
2 years, 4 months ago Up Maintenance is complete and all services are available.
2 years, 4 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on US-SAS during the scheduled maintenance window starting on Saturday, February 14, 2015 22:00 EST (UTC/GMT-5), ending on Sunday, February 15, 2015 00:00 EST (UTC/GMT-5). Blackboard Collaborate will make every effort to minimize downtime of SAS and Web Conferencing during this emergency maintenance window.
2 years, 4 months ago Up All services are operating normally.
2 years, 4 months ago Intermittent Problems Friday, Feb 13th, 2015 13:22 EST (UTC/GMT-5) - We are currently restarting the US-SAS, the US-SAS will be unavailable. Sessions currently in session should not be affect.
2 years, 4 months ago Intermittent Problems Friday, Feb. 13th, 2015 - 11:54 am EST (UTC/GMT - 5). US-SAS is currently intermittently showing a system maintenance page when user's login to the US-SAS or try to launch web conferencing sessions. Our operations team is actively investigating the issue. Please try launching your session again.
2 years, 4 months ago Up All services are operating normally.
2 years, 4 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS on Friday, February 13, 2015 at 02:00 EST (UTC/GMT -5). This maintenance is not expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS&homepage=true
2 years, 4 months ago Up Recordings are now functioning and all services are operating normally.
2 years, 4 months ago Intermittent Problems Wednesday, February 11th, 2015. 09:00 EST (UTC/GMT-5)- Blackboard Collaborate recordings on the US-SAS are currently unavailable. System operations is working on resolving the issue at this time.
2 years, 4 months ago Up All services are operating normally.
2 years, 4 months ago Info Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS from Saturday, February 7, 2015 06:00 EST (UTC/GMT-5) until Sunday, February 8, 2015 06:00 EST (UTC/GMT-5). This maintenance is not expected to be service impacting. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb3IGAS
2 years, 4 months ago Up Maintenance is complete and all services are available.
2 years, 4 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on US-SAS during the scheduled maintenance window starting on Saturday, January 31, 2015 22:00 EST (UTC/GMT-5), ending on Sunday, February 01, 2015 06:00 EST (UTC/GMT-5). Blackboard Collaborate will make every effort to minimize downtime of SAS and Web Conferencing during this emergency maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb2y
2 years, 4 months ago Maintenance Blackboard Managed Hosting Engineers will be upgrading our mail relay systems in our Virginia datacenter during a maintenance window starting on Friday, January 30, 2015 23:59 EST (UTC/GMT-5), ending on Saturday, January 31, 2015 02:00 EST (UTC/GMT-5). This maintenance could potentially impact any customers sending emails through US-SAS. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb2e
2 years, 5 months ago Up Maintenance ended at 2:40am Eastern. Services are operating normally.
2 years, 5 months ago Maintenance Blackboard Collaborate telephony on the US-SAS is currently unavailable. We will be performing emergency maintenance on US-SAS during an emergency maintenance window on Wednesday, January 21, 2015 from 02:00 EST (UTC/GMT-5) to 03:00 EST (UTC/GMT-5) to resolve the issue. Blackboard Collaborate will make every effort to minimize downtime of SAS and Web Conferencing during this emergency maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb2jGAC
2 years, 5 months ago Up Maintenance was completed on 1/17 at approximately 11:30pm eastern. All services are operating normally.
2 years, 5 months ago Maintenance Blackboard Collaborate will be performing emergency maintenance on US-SAS during the scheduled maintenance window on Saturday, January 17, 2015 from 22:00 EST (UTC/GMT-5) to 24:00 EST (UTC/GMT-5). Blackboard Collaborate will make every effort to minimize downtime of SAS and Web Conferencing during this emergency maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb2ZGAS
2 years, 5 months ago Up Maintenance is complete and all services are available.
2 years, 5 months ago Maintenance Blackboard Collaborate will be performing a maintenance update (Web Conferencing 12.6.3) on US-SAS, during a standard maintenance window starting on Saturday, January 10, 2015 22:00 EST (UTC/GMT-5), ending on Sunday, January 11, 2015 06:00 EST (UTC/GMT-5). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb20
2 years, 5 months ago Up All services are operating normally.
2 years, 5 months ago Info Blackboard Collaborate will be performing maintenance during our standard maintenance window on Saturday, January 3, 2015. Begin Time: Saturday, January 3, 2015 22:00 EST (UTC/GMT-5) End Time: Sunday, January 4, 2014 06:00 EST (UTC/GMT-5) Affected Users: US-SAS (Virginia Hosted) Details: During the upcoming maintenance, Blackboard Collaborate US-SAS services will be intermittently unavailable.
2 years, 6 months ago Up Dec. 22nd 15:30 EST (GMT - 5). All logins should now be functioning normally.
2 years, 6 months ago Intermittent Problems Dec. 22nd, 2014 13:00 EST (GMT - 5:00) - Some SAS user and integration accounts may be unable to login to the Virginia SAS at this time. Operations is actively working to fix the affected logins.
2 years, 6 months ago Up Maintenance ended within the established maintenance window and the system is fully functional.
2 years, 6 months ago Maintenance Blackboard Collaborate will be performing maintenance update (SAS 7.0) on US-SAS, during an extended maintenance window from Saturday, December 20, 2014 18:00 EST (UTC/GMT-5) until Sunday, December 21, 2014 06:00 EST (UTC/GMT -5). Users will experience intermittent unavailability throughout the entire maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb09
2 years, 6 months ago Info The Blackboard Collaborate Launcher will be released to all US-SAS customers on December 22, 2014. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb1R
2 years, 6 months ago Maintenance Blackboard Collaborate will be performing infrastructure data center maintenance on Hosted US-SAS from Friday, December 19, 2014 02:00 EST (UTC/GMT-5) until Friday, December 19, 2014 06:00 EST (UTC/GMT-5).This maintenance is not expected to be service impacting. However, you may experience intermittent connectivity for few minutes during this maintenance window. For more information, please refer to http://blackboard.force.com/publickbarticleview?id=kAA70000000Cb1gGAC&homepage=true
2 years, 7 months ago Up blackboardcollaborate.com is now available.
2 years, 7 months ago Info blackboardcollaborate.com is currently experiencing difficulties. If you use this URL to access the Collaborate login to manage your sessions, please use this URL instead https://sas.elluminate.com/site/external/login/user.
2 years, 7 months ago Up All services are operating normally.
2 years, 7 months ago Info Nov. 11th 18:20 EST (GMT - 5:00) - One server, SSVA12, experienced temporary loss of internet connectivity. Users would have seen a "Read Time Out Error" in their active sessions which would have resolved on its own. The server has been taken out of service as a precaution and the root cause is under investigation. The issue is now resolved and all sessions are now working.
2 years, 7 months ago Up All services are operating normally.
2 years, 7 months ago Info Nov. 10th 09:45 EST (GMT - 5:00) - One server, SSVA08, experienced temporary loss of internet connectivity. Users would have seen a "Read Time Out Error" in their active sessions which would have resolved on its own. The server has been taken out of service as a precaution and the root cause is under investigation. The issue is now resolved and all sessions are now working.
2 years, 7 months ago Up Regularly scheduled maintenance at the Virginia data center has been completed at 23:35 PM EDT (Eastern Daylight Time). Full service has been restored.
2 years, 7 months ago Maintenance Regularly scheduled maintenance at the Virginia data center has currently started as of Saturday, November 1, 2014 22:00 EDT (Eastern Daylight Time) and is expected to run until Sunday, November 2, 2014 06:00 EDT (Eastern Daylight Time). Users may experience unavailability of Collaborate during this time.
2 years, 7 months ago Info Blackboard Collaborate will be performing maintenance on US-SAS during the regularly scheduled maintenance window from Saturday, November 1, 2014 22:00 EDT (Eastern Daylight Time) until Sunday, November 2, 2014 06:00 EDT (Eastern Daylight Time). During the maintenance, Blackboard Collaborate US-SAS services will be intermittently unavailable.
2 years, 7 months ago Info Blackboard Collaborate will be performing maintenance on US-SAS during the regularly scheduled maintenance window on November 1, 2014. The maintenance is expected to run from 10:00pm Eastern to 11:00pm Eastern. The conversion of recordings will be delayed during this one hour operation.
2 years, 8 months ago Up Behind the Blackboard service has been fully restored.
2 years, 8 months ago Intermittent Problems The Behind the Blackboard case and knowledge managemenet system is currently down. We are aware of the issue and are working to restore the system. If you need to reach client support in the mean time, please call 1.888.788.5264 from the United States or Canada. If you are calling from another location, please call +1.202.715.6019.
2 years, 8 months ago Up Due to the stability of our DDoS mitigation efforts since September 25, we are going to suspend daily updates. We will post information if the situation should change.
2 years, 8 months ago Up The additional security and prevention systems we have in place continue to successfully thwart additional DDoS attacks with no negative system or customer impact. We will continue to maintain a heightened level of monitoring and system readiness.
2 years, 8 months ago Up All services are available. MP4 playback is now working.
2 years, 8 months ago Intermittent Problems [Oct. 2, 2014. 17:00 EDT (GMT-4)] US-SAS MP4 Playback is currently unavailable. Operations is working on resolving the issue. As a workaround, please have users use the native Blackboard Collaborate Format option.
2 years, 8 months ago Up The additional security and prevention systems we have in place have successfully thwarted recent DDoS attacks with no negative system or customer impact. Because of these new attacks we will continue to maintain a heightened level of monitoring and system readiness.
2 years, 8 months ago Up The situation remains the same. There have been no new DDoS attacks or related service interruptions. We are continuing to monitor the situation and are continuing to maintain a heightened level of system readiness.
2 years, 8 months ago Up · There have been no new DDoS attacks or related service interruptions since Thursday, Sept. 25. · We continue to monitor the situation very carefully. · We have maintained a heightened level of system readiness this week, and have kept additional security/prevention systems fully engaged even in the absence of new attacks to help ensure system availability.

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