Collaborate Ultra - AWS (US hosted Brazil, Peru, Chile clients) Disconnects and J10 errors in live sessions.
Incident Report for Blackboard Inc.
Wednesday, November 19, 2020 between 7:54pm and 8:19pm EDT (Eastern Daylight Time) GMT -5 hours - A large number of Ultra users who joined US hosted sessions from Peru, Chile and Brazil may have experienced disconnections and J10 errors during live sessions. These issues have been identified and are now resolved.
Posted Nov 20, 2020 - 09:52 EST
This incident affected: Americas (Collaborate Ultra - AWS (US)).