Upgrade to Learn v3900.74.0.rel.2+304a4f3 is impacting access to Training & Development Manager v1 Platform Extension

Incident Report for Blackboard Inc.

Resolved

This incident was resolved.

Posted Oct 06, 2023 - 09:36 EDT

Monitoring

A fix has been rolled out to SaaS Test/Stage environments as part of 3900.74.0 upgrade on 08/31. We are monitoring the same.

Posted Aug 31, 2023 - 07:50 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 18, 2023 - 14:53 EDT

Investigating

Some clients have reported issues with accessing the TDM V1 site post upgrade to 3900.74 in their SaaS Test/Stage environments. The TDM V1 site is not loading and is displaying HTML/JS code instead. We are investigating.

Posted Aug 17, 2023 - 13:07 EDT

This incident affected: Asia Pacific (Platform Extensions (Asia Pacific)), Europe & Middle East (Platform Extensions (EMEA)), Global (Platform Extensions (Global)), and Americas (Platform Extensions (NAHE & LAC)).