Blackboard Inc. Status

Services Status

Investigating - We are currently experiencing an interruption in Twitter functionality resulting in users being unable to post from Bb Comms to Twitter or to process new Twitter entries in the News Feed. Existing tweets will continue to display as expected. The Blackboard team is actively working on this issue.
Jun 25, 10:06 EDT

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Blackboard is the largest education technology and services company in the world.
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Uptime over the past 90 days. View historical uptime.

Americas Operational

90 days ago

99.99 % uptime

Today

Ally - Canada Operational

90 days ago

100.0 % uptime

Today

Ally - North America Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict Operational

90 days ago

100.0 % uptime

Today

BB Comms HQ (Formerly ParentLink) Operational

90 days ago

99.89 % uptime

Today

Collaborate Original - Managed Hosting (Canada) Operational

90 days ago

100.0 % uptime

Today

Collaborate Original - Managed Hosting (US) Operational

90 days ago

99.97 % uptime

Today

Collaborate Ultra - AWS (Canada) Operational

90 days ago

100.0 % uptime

Today

Collaborate Ultra - AWS (US) Operational

90 days ago

99.99 % uptime

Today

Connect - Connect 5 Operational

90 days ago

100.0 % uptime

Today

Connect - ConnectTxt US Operational

90 days ago

100.0 % uptime

Today

Connect - TipTxt Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (Canada) Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (US) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn (US) Operational

90 days ago

99.99 % uptime

Today

Learn – AWS Gov Cloud (US) Operational

90 days ago

100.0 % uptime

Today

Web Community Manager (formerly Schoolwires) Operational

90 days ago

99.99 % uptime

Today

Learn – Mobile Services - Americas Operational

90 days ago

100.0 % uptime

Today

Asia Pacific Operational

90 days ago

100.0 % uptime

Today

Ally - Asia Pacific Operational

90 days ago

100.0 % uptime

Today

Ally - Australia Operational

90 days ago

100.0 % uptime

Today

Analytics - on AWS (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Collaborate Ultra - AWS (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Learn – Mobile Services – Asia Pacific Operational

90 days ago

100.0 % uptime

Today

Europe, Middle East & Africa Operational

90 days ago

99.99 % uptime

Today

Ally - Europe Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting (EMEA) Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting (Saudi) Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict (EMEA) Operational

90 days ago

100.0 % uptime

Today

Collaborate Original - Managed Hosting (EU) Operational

90 days ago

100.0 % uptime

Today

Collaborate Ultra - AWS (EU) Operational

90 days ago

99.98 % uptime

Today

Connect - ConnectTxt International Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (Europe) Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosing (Saudi) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn (Europe) Operational

90 days ago

99.99 % uptime

Today

Learn – Mobile Services – Europe Operational

90 days ago

100.0 % uptime

Today

Global Operational

90 days ago

99.99 % uptime

Today

BB Annotate Operational

90 days ago

100.0 % uptime

Today

Behind The Blackboard Operational

90 days ago

100.0 % uptime

Today

Blackboard Community (Website) Operational

90 days ago

100.0 % uptime

Today

Developer Portal - developer.blackboard.com Operational

90 days ago

100.0 % uptime

Today

Learn - Cloud & Social Tools Operational

90 days ago

100.0 % uptime

Today

Learn - Mobile Services - Global Operational

90 days ago

99.92 % uptime

Today

Learn - Open Education Platform Operational

90 days ago

100.0 % uptime

Today

Learn - Partner Cloud Operational

90 days ago

100.0 % uptime

Today

Learn - SIS Central Operational

90 days ago

100.0 % uptime

Today

SafeAssign Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Collaborate Ultra (Asia Pacific) Impacting Maintenance Aug 5, 10:00-16:00 EDT

Blackboard will be deploying our Collaborate Ultra v20.14 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, August 6, 2020 12:00 Midnight AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, August 6, 2020 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7L&homepage=true
Posted on Jul 21, 15:01 EDT

Collaborate Ultra (EU) Impacting Maintenance Aug 5, 19:00 - Aug 6, 01:00 EDT

Blackboard will be deploying our Collaborate Ultra v20.14 release to Europe (AWS Ireland)

Start Time:
Thursday, August 6, 2020 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1 hour

End Time:
Thursday, August 6, 2020 6:00 AM IST (Irish Standard Time) UTC/GMT +1 hour

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7L&homepage=true
Posted on Jul 21, 15:01 EDT

Collaborate Ultra (Canada) Impacting Maintenance Aug 6, 00:00-06:00 EDT

Blackboard will be deploying our Collaborate Ultra v20.14 release to Canada (AWS Montreal)

Start Time:
Thursday, August 6, 2020 12:00 Midnight EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 6, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7L&homepage=true
Posted on Jul 21, 15:01 EDT

Collaborate Ultra (US) Impacting Maintenance Aug 6, 00:00-06:00 EDT

Blackboard will be deploying our Collaborate Ultra v20.14 release to US (AWS Virginia)

Start Time:
Thursday, August 6, 2020 12:00 Midnight EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 6, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7L&homepage=true
Posted on Jul 21, 15:01 EDT

Collaborate Original (US) Potential Impacting Maintenance Aug 7, 02:00-06:00 EDT

Blackboard will be performing scheduled infrastructure maintenance at our VA2 (Virginia Hosted) data center

Start Time:
Friday, August 7, 2020 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Friday, August 7, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Original customers may potentially experience periods of slow or intermittent connectivity. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7Q&homepage=true
Posted on Jul 21, 15:23 EDT

Past Incidents

Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

Learn - SaaS Deployment for Blackboard Learn (US)

Resolved - This incident caused a partial outage for a total of 4 minutes and has now been resolved.
Jul 29, 16:45 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 16:22 EDT

Jul 28, 2020

Subset of clients experiencing issues sending message

Resolved - Our development team has identified and resolved the issue causing the messaging page to get stuck with a subset of clients. If you need any further assistance, please reach out to our support team for further assistance.
Jul 28, 22:01 EDT

Update - Though services have been functioning normally since yesterday afternoon, our development team is still working to discover the root cause of the intermittent issue.
Jul 21, 11:30 EDT

Investigating - A subset of clients are currently experiencing issues with sending out custom messages. The interface is getting stuck on the send message page, instead of completing the send function. Anyone with emergency or time sensitive messages can reach out to the support team for assistance with delivering these messages. In the meantime our development team is investigating the cause of this anomaly.
Jul 20, 14:14 EDT

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Tuesday, July 28, 2020 8:25 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 28, 08:29 EDT

AWS Single AZ Intermittent DNS Lookup

Resolved - AWS has resolved the issue. In case there is some failed paper, it just need to be submitted again. We will work on reprocessing papers from the backlog.
Jul 28, 07:33 EDT

Monitoring - Tuesday, July 28, 2020 5:30 AM EDT (Eastern Daylight Time) GMT -4 hours. Issue with DNS resolving, which is caused by failing AWS service, that impacts SafeAssign paper processing.

https://status.aws.amazon.com/#SA_block

"They are investigating an increase in DNS lookup failures from EC2 instances in a single Availability Zone in the US-EAST-1 Region."
Jul 28, 06:29 EDT

Collaborate Ultra - AWS Single AZ Intermittent DNS Lookup

Resolved - This incident has been resolved.
Jul 28, 05:58 EDT

Monitoring - Tuesday, July 28, 2020 5:30 AM EDT (Eastern Daylight Time) GMT -4 hours. AWS is reporting DNS issues in that might impact users joining Collaborate Ultra sessions.

https://status.aws.amazon.com/#SA_block

"They are investigating an increase in DNS lookup failures from EC2 instances in a single Availability Zone in the US-EAST-1 Region."
Jul 28, 05:33 EDT

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

Learn Mobile Services – Americas – Degraded Performance

Resolved - This incident has been resolved.
Jul 24, 13:09 EDT

Update - We are continuing to work on a fix for this issue.
Jul 24, 13:09 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 24, 12:37 EDT

Investigating - The Blackboard and Blackboard Instructor apps are experiencing intermittent errors in the Americas.
Jul 24, 12:31 EDT

Jul 23, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Thursday, July 23, 2020 9:57 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. The issue was resolved and the Saturn server has been placed back into service.
Jul 23, 22:08 EDT

Collaborate Ultra (US) Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:02 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 12:42 EDT

Scheduled - Blackboard will be deploying our Collaborate Ultra v20.13 release to US (AWS Virginia)

Start Time:
Thursday, July 23, 2020 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, July 23, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz6r&homepage=true
Jul 7, 12:41 EDT

Collaborate Ultra (Canada) Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:02 EDT

Scheduled - Blackboard will be deploying our Collaborate Ultra v20.13 release to Canada (AWS Montreal)

Start Time:
Thursday, July 23, 2020 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, July 23, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz6r&homepage=true
Jul 7, 12:40 EDT

Jul 22, 2020

Collaborate Ultra (EU) Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 19:00 EDT

Scheduled - Blackboard will be deploying our Collaborate Ultra v20.13 release to Europe (AWS Ireland)

Start Time:
Thursday, July 23, 2020 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1 hour

End Time:
Thursday, July 23, 2020 4:00 AM IST (Irish Standard Time) UTC/GMT +1 hour

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz6r&homepage=true
Jul 7, 12:40 EDT

Collaborate Ultra - AWS (US) Single Brazil Satellite Session Server Taken Out of Service

Resolved - Wednesday, July 22, 2020 4:22 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Brazil Satellite Saturn server was taken out of service due to a technical issue. The issue was resolved and the Saturn server has been placed back into service.
Jul 22, 17:20 EDT

Collaborate Ultra - AWS (US) Single Brazil Satellite Session Server Taken Out of Service

Resolved - Wednesday, July 22, 2020 4:17 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Brazil Satellite Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 22, 16:30 EDT

Collaborate Ultra - AWS (US) Single Brazil Satellite Session Server Taken Out of Service

Resolved - Wednesday, July 22, 2020 3:59 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Brazil Satellite Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 22, 16:00 EDT

Collaborate Ultra (Asia Pacific) Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:01 EDT

Scheduled - Blackboard will be deploying our Collaborate Ultra v20.13 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, July 23, 2020 12:00 Midnight AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, July 23, 2020 4:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz6r&homepage=true
Jul 15, 10:57 EDT

Collaborate Ultra - AWS (US) Single Brazil Satellite Session Server Taken Out of Service

Resolved - Wednesday, July 22, 2020 9:11 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Brazil Satellite Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 22, 10:19 EDT

Jul 21, 2020

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Tuesday, July 21, 2020 10:25 PM IST (Irish Standard Time) GMT +1 hour - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 21, 16:30 EDT

Collaborate Ultra - AWS (CA) Single Session Server Taken Out of Service

Resolved - Tuesday, July 21, 2020 9:19 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 21, 09:33 EDT

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