Services Status
Identified - For a subset of our clients, they may experience slowness in response of the system. Our team is aware of this issue and working towards a resolution. While we understand that this is not a workaround or solution, we have found that waiting five minutes and retrying can provide an improved experience.
Jan 23, 2023 - 10:17 EST
Identified - Provisioning of Blackboard Data for new clients in Singapore and Canada is currently on hold as we migrate the authentication process to a different region.

All existing incomplete requests, and all new requests, for new Blackboard Data instances or new users, are on-hold and placed in a queue, and will be resumed once this work has been completed. We will post a status update once this is done.

Following migration, all existing users will need to reset their passwords using the "forgot password" process on the Blackboard Data login form.

Dec 08, 2022 - 09:19 EST

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with Behind the Blackboard access select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
All others who would like to subscribe please select here: https://blackboard.secure.force.com/publickbarticleview?id=kAC1O000000PB4f

Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Americas Operational
90 days ago
99.98 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (US) Operational
90 days ago
99.95 % uptime
Today
Learn – SaaS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
99.85 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe & Middle East Operational
90 days ago
99.98 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
99.85 % uptime
Today
Global Operational
90 days ago
99.9 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Data - data.blackboard.com Operational
90 days ago
98.75 % uptime
Today
Learn - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Anthology will be deploying the Learn SaaS 3900.58.0 Feature Release to Production environments.

Scheduled for February 2, 2023

Posted on Jan 31, 2023 - 09:35 EST
Past Incidents
Feb 1, 2023
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Feb 1, 08:36 EST
Update - Release is currently in progress. Full build number is 3900.58.0-rel.27+2ba51b2. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000sYA3WAM
Jan 31, 12:26 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 04:03 EST
Scheduled - Anthology will be deploying a Learn SaaS 3900.58.0 Maintenance Release to Test and Staging environments.

Scheduled for January 31, 2023

Jan 26, 14:06 EST
Jan 31, 2023
Jan 30, 2023
Resolved - We continue to see our delivery of emails improve. Please review your messages sent today and you should see that deliverability returned to expected results.

We will continue to keep any cases submitted on this issue open as we monitor the situation.
An unrelated issue was discovered yesterday by our development team, that caused a subset of emails to not attempt for some messages.

This affected email delivery only; phone and SMS delivered as expected. This appears in message tracking as “The Message Delivery Not Yet Being Completed”.

This issue is now resolved, and message delivery is once again working as expected. Any emails that did not deliver yesterday will need to be manually resent.

If you have any questions or need assistance, please reach out to Support.

Jan 30, 13:33 EST
Monitoring - As you may know, maintenance conducted by Anthology (without notice to the Finalsite team) on January 20 caused emails sent using the Mass Communications system to be temporarily flagged as spam for certain email providers.

This issue has since been resolved. Unfortunately, in such circumstances, it does take some time to repair the reputation of our servers. While we are no longer being blocked as “spam”, some providers are deferring delivery of email due to this reputation impact. These messages will be delivered, but with a delay. This can be as short as a few hours or as long as a couple of days, depending on the provider. We are unable to provide exact timing of the delay for each recipient, as this delay is at the discretion of the recipient's email provider.

While this will improve over time, our team continues to actively work towards resolving this reputation issue.
If you are seeing that your emails are “deferred” know that they will be delivered, however with a delay. Attempting to re-send these messages will not expedite the delivery.

We have worked with Anthology to ensure another instance such as this does not occur again while we continue our migration to Finalsite infrastructure.

Jan 26, 18:02 EST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jan 27, 07:22 EST
Update - Release is currently in progress. Full build number is 3900.56.0-rel.31+e33c6d6. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000sY24WAE
Jan 26, 10:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 04:00 EST
Scheduled - Anthology will be deploying a Learn SaaS 3900.56.0 Maintenance Release to Production environments.

Scheduled for January 26, 2023

Jan 25, 08:45 EST
Jan 26, 2023
Resolved - As of 4:00 a.m. EST, all automated uploads/processes are working as expected.
We apologize for any inconvenience this may have caused, and we thank you for your patience.

Jan 26, 11:31 EST
Identified - Our recent release introduced an issue causing a subset of clients to be unable to automatically upload files for processing. This in turn has caused those districts to not deliver their automated messages (such as Attendance calls).
This has NOT caused issues with custom messages; custom messages are processing normally.
You can check Message Tracking to see if your attendance messages have gone out today.
Our team is working to resolve this issue asap; we will update you when a timeline has been determined.

These files can be manually updated by dropping the desired file into the folder on the SCP site.
If you have questions or need assistance in doing this, please reach out to our support team and they will help you update the files.

Jan 25, 14:13 EST
Jan 25, 2023
Resolved - Our development team has resolved this issue.
Jan 25, 16:06 EST
Identified - Our development team discovered an issue causing the Message Tracking report to show the status of 'Email Sent' for some of our clients.
This means that the messages have been successfully sent out from our servers to the intended destinations. Unfortunately, we do not have the information that we would normally have from the email service providers (such as Email Delivered, Invalid Email Address, etc.).
Anyone who previously received emails from you should continue to receive these messages, even if the tracking does not show the normal status.
If any recipient says they did not get the email and all the information within the mass notification system is correct (email address is valid, they were selected as a recipient, etc.) please reach out to our Support team, so we can assist with investigating the individual occurrence.

Jan 24, 17:28 EST
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jan 25, 08:43 EST
Update - Full build number is 3900.58.0-rel.21+cb60724. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/btbb_articleview?id=kAE5Y000000sYA3WAM
Jan 24, 13:33 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 04:00 EST
Scheduled - Anthology will be deploying a Learn SaaS 3900.58.0 Maintenance Release to Test and Staging environments.

Scheduled for January 24, 2023

Jan 20, 08:15 EST
Jan 24, 2023
Resolved - This issue is now resolved. Any email addresses that were mistakenly flagged since January 17th have been un-flagged.
We apologize for the inconvenience, and please do not hesitate in reaching out to Support if you have any questions.

Jan 24, 11:17 EST
Monitoring - Maintenance last week by Anthology/Blackboard unintentionally resulted in a number of our email relays/IPs being flagged as spam. This maintenance was done without our knowledge; we have put new processes in place which will avoid this situation moving forward as we continue our migration to Finalsite resources.
Our team is working with these providers to resolve this situation. Unfortunately, until that time, a subset of emails sent may be bounced as spam.
For any critical communications, we suggest including a second mode - such as phone calls or SMS.
We apologize for the inconvenience this has caused.

Jan 23, 12:38 EST
Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023
Resolved - This incident has been resolved.
Jan 21, 14:08 EST
Update - We have identified the root cause and implemented an update.
DevPortal is currently up and functioning correctly.
We are continuing to monitor.

Jan 21, 13:44 EST
Investigating - DevPortal is completely down. This causes calls to DevPortal to receive 504 errors for almost all callers.
This prevents LTI launches and no REST API integrations for Learn.
We continue to work on resolving the issue.

Jan 21, 13:19 EST
Jan 20, 2023
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jan 20, 07:56 EST
Update - Release is currently in progress. Full build number is 3900.56.0-rel.29+03fdf20. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000sY24WAE
Jan 19, 11:27 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 04:00 EST
Scheduled - Anthology will be deploying a Learn SaaS 3900.56.0 Maintenance Release to Production environments.

Scheduled for January 19, 2023

Jan 17, 20:43 EST
Jan 19, 2023
Jan 18, 2023
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jan 18, 08:06 EST
Update - Release is currently in progress. Full build number is 3900.58.0-rel.16+57a4a1b. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/btbb_articleview?id=kAE5Y000000sYA3WAM
Jan 17, 15:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 04:00 EST
Scheduled - Anthology will be deploying a Learn SaaS 3900.58.0 Maintenance Release to Test and Staging environments.

Scheduled for January 17, 2023

Jan 13, 08:14 EST