Services Status
All Systems Operational

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Uptime over the past 90 days. View historical uptime.
Americas Operational
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.99 % uptime
Today
Collaborate Original - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
100.0 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.97 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
99.84 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Collaborate Ultra (Asia Pacific) Impacting Maintenance Mar 10, 09:00-13:00 EST
Blackboard will be deploying our Collaborate Ultra v21.04 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, March 11, 2021 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

End Time:
Thursday, March 11, 2021 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9tMWAQ&homepage=true
Posted on Feb 23, 16:44 EST
Collaborate Ultra (EU) Impacting Maintenance Mar 10, 19:00-23:00 EST
Blackboard will be deploying our Collaborate Ultra v21.04 release to Europe (AWS Ireland)

Start Time:
Thursday, March 11, 2021 12:00 Midnight GMT

End Time:
Thursday, March 11, 2021 4:00 AM GMT

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9tMWAQ&homepage=true
Posted on Feb 23, 16:45 EST
Collaborate Ultra (Canada) Impacting Maintenance Mar 11, 02:00-06:00 EST
Blackboard will be deploying our Collaborate Ultra v21.04 release to Canada (AWS Montreal)

Start Time:
Thursday, March 11, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, March 11, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9tMWAQ&homepage=true
Posted on Feb 23, 16:47 EST
Collaborate Ultra (US) Impacting Maintenance Mar 11, 02:00-06:00 EST
Blackboard will be deploying our Collaborate Ultra v21.04 release to US (AWS Virginia)

Start Time:
Thursday, March 11, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, March 11, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9tMWAQ&homepage=true
Posted on Feb 23, 16:46 EST
Past Incidents
Mar 7, 2021

No incidents reported today.

Mar 6, 2021

No incidents reported.

Mar 5, 2021
Collaborate Original (US) Potential Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Mar 5, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 02:00 EST
Scheduled - Blackboard will be performing scheduled infrastructure maintenance at our VA2 (Virginia Hosted) data center.

Start Time:
Friday, March 5, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Friday, March 5, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Original customers may potentially experience periods of slow or intermittent connectivity. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9oqWAA&homepage=true
Feb 9, 13:31 EST
Collaborate Ultra - AWS (EU) - Session Connection Error
Resolved - March 5, 2021 09:05 AM GMT - Some Collaborate Ultra users may have experienced an error when joining sessions or accessing the Ultra scheduler for 1 minute. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Mar 5, 05:29 EST
Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021
Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service
Resolved - Tuesday, March 2 2021 at 4:09 PM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Mar 2, 12:45 EST
Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Ally Processing Delay
Resolved - Ally is now processing files with no delay.
Feb 26, 15:09 EST
Investigating - We are aware of some potentially slower processing times for Ally activities. Ally and its associated components remain available, however there may be delays in processing new content items. The Ally team is actively monitoring and working to address this and we will post back as soon as processing times have returned to normal.
Feb 26, 11:11 EST
SMS Delivery Failure
Resolved - The SMS delivery issue we experienced this morning has been resolved by our vendor. Unfortunately in the process of fixing this, some duplicate SMS messages were attempted, and recipients may have received multiple copies of the same message. This has now been resolved; future SMS messages will NOT receive multiple deliveries. We apologize for any inconvenience this may have caused.
Feb 26, 11:23 EST
Update - We are continuing to work on a fix for this issue.
Feb 26, 10:42 EST
Identified - Blackboard Mass Notification is currently experiencing an SMS messaging service interruption. We are currently working with our providers to resolve this issue quickly. If you need to communicate to your audience before this issue is resolved, please consider using other communication methods, such as phone and email, in the meantime.
Feb 26, 10:09 EST
Collaborate Original (US) Potential Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Feb 26, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 02:01 EST
Scheduled - Blackboard will be performing scheduled infrastructure maintenance at our VA2 (Virginia Hosted) data center.

Start Time:
Friday, February 26, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Friday, February 26, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Original customers may potentially experience periods of slow or intermittent connectivity. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9oqWAA&homepage=true
Feb 9, 13:30 EST
Feb 25, 2021
Collaborate Ultra (US) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 02:02 EST
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.02 release to US (AWS Virginia)

Start Time:
Thursday, February 25, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, February 25, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9lNWAQ&homepage=true
Jan 28, 12:41 EST
Collaborate Ultra (Canada) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 02:02 EST
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.02 release to Canada (AWS Montreal)

Start Time:
Thursday, February 25, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, February 25, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9lNWAQ&homepage=true
Jan 28, 12:40 EST
Feb 24, 2021
Collaborate Ultra (EU) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Feb 24, 22:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 19:00 EST
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.02 release to Europe (AWS Ireland)

Start Time:
Thursday, February 25, 2021 12:00 Midnight GMT

End Time:
Thursday, February 25, 2021 4:00 AM GMT

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9lNWAQ&homepage=true
Jan 28, 12:43 EST
Collaborate Ultra (Asia Pacific) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Feb 24, 12:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 09:00 EST
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.02 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, February 25, 2021 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

End Time:
Thursday, February 25, 2021 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000k9lNWAQ&homepage=true
Jan 28, 12:44 EST
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Wednesday, February 24 2021 at 2:18 AM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Feb 24, 02:34 EST
Feb 23, 2021
WCM phone support unavailable
Resolved - WCM support again has sufficient phone agent capacity for normal operation.
Feb 23, 11:24 EST
Identified - We are seeing slow improvement. Phone agents will become more available during the day, starting at roughly 11 AM Eastern.
Feb 23, 10:47 EST
Investigating - As of 8 AM Eastern on 2/23., Web Community Manager support is experiencing an issue preventing agents from receiving support calls. Our telecom team is working to resolve this issue, but in the meantime you may find it more efficient to open a case via Behind the Blackboard, or by emailing wcmsupport@blackboard.com.
Feb 23, 08:52 EST
Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service
Resolved - Tuesday, February 23, 2021 at 2:20 PM GMT - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Feb 23, 09:25 EST
Feb 22, 2021
WCM phone support capacity degraded
Resolved - Normal phone service for Web Community Manager support has been restored.
Feb 22, 09:12 EST
Investigating - As of roughly 1PM Eastern time on Friday 2/19, Web Community Phone support has experienced an issue preventing most agents from receiving calls. Our telecom team is working to resolve this issue, but in the meantime you may find it more efficient to open a case via Behind the Blackboard, or by emailing wcmsupport@blackboard.com.
Feb 19, 15:40 EST
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Monday, February 22, 2021 at 12:16 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Feb 22, 00:19 EST
Feb 21, 2021
Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service
Resolved - Sunday, February 21, 2021 at 9:13 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Feb 21, 10:54 EST
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Sunday, February 21, 2021 at 2:17 AM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Feb 21, 10:49 EST
Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service
Resolved - Sunday, February 21, 2021 at 6:10 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Feb 21, 01:30 EST
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