Services Status
All Systems Operational

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Americas Operational
90 days ago
99.97 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.86 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
99.8 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.96 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
99.78 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
99.99 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Blackboard will be deploying the Learn SaaS 3900.30.0 Feature Release to Test and Staging environments.

Scheduled for Dec 7, 2021
Posted on Dec 3, 11:20 EST
Blackboard will be deploying our Collaborate v21.22 release to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.

Start Time:
Thursday, December 9, 2021 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours

End Time:
Thursday, December 9, 2021 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oM8qWAE&homepage=true
Posted on Nov 19, 17:36 EST
Blackboard will be deploying our Collaborate v21.22 release to the Europe region (https://eu.bbcollab.com), hosted in AWS (Ireland): eu-west-1.

Start Time:
Thursday, December 9, 2021 12:00 Midnight GMT

End Time:
Thursday, December 9, 2021 4:00 AM GMT

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oM8qWAE&homepage=true
Posted on Nov 19, 17:38 EST
Blackboard will be deploying our Collaborate v21.22 release to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time:
Thursday, December 9, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, December 9, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oM8qWAE&homepage=true
Posted on Nov 19, 17:41 EST
Blackboard will be deploying our Collaborate v21.22 release to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.

Start Time:
Thursday, December 9, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, December 9, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oM8qWAE&homepage=true
Posted on Nov 19, 17:40 EST
Past Incidents
Dec 4, 2021

No incidents reported today.

Dec 3, 2021
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Dec 3, 10:25 EST
In progress - Release is currently in progress. Please refer to the release notes for more details on this release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Dec 2, 10:13 EST
Scheduled - Blackboard will be deploying the Learn SaaS 3900.28.0 Feature Release to Production environments.

Scheduled for Dec 2, 2021
Nov 30, 08:26 EST
Dec 2, 2021
Dec 1, 2021
Resolved - This incident has been resolved and sites restored.
Dec 1, 14:51 EST
Investigating - We are currently experiencing a service interruption for a subset of clients in the US East Region. We have identified the root cause of the issue and working toward resolution. Additional updates will be posted to status.blackboard.com
Dec 1, 14:48 EST
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Dec 1, 09:36 EST
In progress - Release is currently in progress.
Nov 30, 08:21 EST
Update - Please refer to this release note for more details on this release: https://help.blackboard.com/node/42241
Nov 29, 13:07 EST
Scheduled - Blackboard will be deploying a Learn SaaS 3900.28.0 Maintenance Release to Test and Staging environments. Full release number is 3900.28.0-rel.11+732fc84.

Scheduled for Nov 30, 2021
Nov 29, 08:19 EST
Nov 30, 2021
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Nov 26, 08:29 EST
In progress - Release is currently in progress. Please refer to this release note for more details on this release: https://help.blackboard.com/node/42216
Nov 25, 12:56 EST
Scheduled - Blackboard will be deploying a Learn SaaS 3900.26.0 Maintenance Release to Production environments.

Scheduled for Nov 25, 2021
Nov 23, 10:57 EST
Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 17:35 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 17:00 EST
Scheduled - Blackboard will be migrating the Developer Portal (https://developer.blackboard.com).

Start Time:
Thursday, November 25, 2021 5:00 PM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, November 25, 2021 6:00 PM EST (Eastern Standard Time) UTC/GMT -5 hours

Customers will experience no availability to the Developer Portal during the maintenance window.
All LTI and RESTful integrations will be unavailable during this window.

This migration is expected to take an hour or less.

For more information, please refer to: https://blackboard.secure.force.com/btbb_articleview?id=kAE5Y000000oM61WAE&homepage=true
Nov 10, 16:57 EST
Nov 24, 2021
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Nov 24, 09:56 EST
In progress - Release is currently in progress. Please refer to this release note for more details on this release: https://help.blackboard.com/node/42181
Nov 23, 09:26 EST
Update - Full release number is 3900.28.0-rel.8+671a810.
Nov 22, 13:28 EST
Scheduled - Blackboard will be deploying a Learn SaaS 3900.28.0 Maintenance Release to Test and Staging environments.

Scheduled for Nov 23, 2021
Nov 22, 10:51 EST
Nov 23, 2021
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.