Learn SaaS 3900.102.0: Off-Cycle Maintenance Production Release (scheduled for Oct 22, 2024)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2024 - 04:01 EDT
Scheduled - Anthology will be deploying an off-cycle Learn SaaS 3900.102.0 Maintenance Release to Production environments due to an issue identified with copying course content.

Scheduled for October 22, 2024
Oct 22, 2024 04:00 - Oct 23, 2024 04:00 EDT
Learn SaaS 3900.104.0: Maintenance Test/Stage Release (DELAYED from Oct 22, 2024)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2024 - 04:00 EDT
Update - The 3900.104.0 Maintenance Release to Test/Stage, previously scheduled for Oct. 22, will be delayed due to an off-cycle release to Production environments now planned for Oct. 22. More information to be provided here once a new date for the Test/Stage update has been determined.
Oct 22, 2024 04:00 - Oct 23, 2024 04:00 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.104.0 Maintenance Release to Test and Staging environments.

Scheduled for October 22, 2024
Oct 22, 2024 04:00 - Oct 23, 2024 04:00 EDT
Safe assign - Performance Issue - Global
Update - The environment is stable, reprocessing is done for few records and the validation is in progress. based on the validation results, the team will continue reprocessing the papers for the impacted clients during the degradation of service.
Oct 22, 2024 - 02:24 EDT
Update - Our team is continuing to work on reprocessing of papers for the impacted clients during the degradation of service.
Oct 21, 2024 - 21:34 EDT
Update - The identified issue has been resolved. Our team is now working on reprocessing of papers for the impacted clients during the degradation of service.
Oct 21, 2024 - 15:23 EDT
Monitoring - We have deployed some further fixes and are seeing improvements. We are continuing to monitor the results.
Oct 21, 2024 - 09:13 EDT
Update - A fix is being implemented and we are hopeful that this mitigation will significantly improve the problem. We will provide another update by 9:15 AM EDT.
Oct 21, 2024 - 08:17 EDT
Update - Our Technical Team is continuing to engage and they are employing all measures to work on the fix. We will provide an update within the next 60 minutes or sooner if we have additional information to share.
Oct 21, 2024 - 07:03 EDT
Update - We are continuing to work on a fix for this issue. We will share the ETA once it is available.
We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 21, 2024 - 06:00 EDT
Update - We are continuing to work on a fix for this issue. We will provide another update by 6:00 AM EDT.
Oct 21, 2024 - 04:02 EDT
Update - The cause of the issue has been identified. We are actively working on multiple parallel paths to mitigate this issue. We will provide another update by 4:00 AM EDT.
Oct 21, 2024 - 02:44 EDT
Identified - Our dedicated team is already actively addressing the performance issue. We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.
Oct 21, 2024 - 01:32 EDT
Update - We are actively working on multiple parallel paths to mitigate this issue. We will provide another update within 60 minutes or as soon as more information becomes available.
Oct 21, 2024 - 00:16 EDT
Update - Our engineers are continuing to work towards a fix for this performance issue.
Oct 20, 2024 - 23:44 EDT
Investigating - Few users are facing performance issue while accessing Safe assign . Our technical teams are investigating this issue.
Oct 20, 2024 - 23:11 EDT
Learn SaaS - Performance Issue - Global
Monitoring - Several of the affected systems have recovered with a fix, and we are monitoring the results.
Oct 20, 2024 - 20:14 EDT
Update - We are continuing to work on a fix for this issue. We will provide another update by 9:00 PM EDT.
Oct 20, 2024 - 19:25 EDT
Update - The cause of the issue has been identified. We are actively working on multiple parallel paths to mitigate this issue. We will provide another update within 60 minutes or as soon as more information becomes available.
Oct 20, 2024 - 18:18 EDT
Update - Our dedicated team is already actively addressing the performance issue. We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.
Oct 20, 2024 - 17:41 EDT
Identified - Our engineers are continuing to work towards a fix for this performance issue. At this time, clients may still see slowness while accessing the application. We will provide another update within 30 minutes or as soon as more information becomes available.
Oct 20, 2024 - 16:49 EDT
Investigating - A subset of systems in the US-East-1 and EU-Central-1 regions is experiencing performance issues. Our teams are investigating this.
Oct 20, 2024 - 16:06 EDT

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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https://www.blackboard.com/about-us

Uptime over the past 90 days. View historical uptime.
Global Operational
90 days ago
99.98 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Anthology Support Center Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.anthology.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
99.86 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Data - data.blackboard.com Operational
90 days ago
99.98 % uptime
Today
Learn - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Global) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Americas Degraded Performance
90 days ago
100.0 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (US) Degraded Performance
90 days ago
100.0 % uptime
Today
Learn – SaaS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (NAHE & LAC) ? Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.96 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Asia Pacific) Operational
90 days ago
99.98 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Asia Pacific) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Data ? Operational
90 days ago
98.88 % uptime
Today
Europe & Middle East Degraded Performance
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Europe) Degraded Performance
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (EMEA) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
SafeAssign Maintenance (scheduled for November 19, 2024) Nov 19, 2024 06:00-08:00 EST
SafeAssign will be undergoing scheduled maintenance on November 19, 2024, from 6:00 AM to 8:00 AM Eastern Time. During this time, the service will be completely unavailable, and any submissions will need to be resubmitted after the maintenance.

This upgrade is critical for improving system performance and ensuring more efficient plagiarism detection for both Blackboard and API clients. We appreciate your understanding and encourage users to plan ahead to minimize disruptions.
Posted on Oct 04, 2024 - 15:40 EDT
Past Incidents
Oct 22, 2024

Unresolved incidents: Learn SaaS 3900.102.0: Off-Cycle Maintenance Production Release (scheduled for Oct 22, 2024), Learn SaaS 3900.104.0: Maintenance Test/Stage Release (DELAYED from Oct 22, 2024), Safe assign - Performance Issue - Global.

Oct 21, 2024
Oct 20, 2024

Unresolved incident: Learn SaaS - Performance Issue - Global.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Learn SaaS 3900.102.0: Maintenance Production Release (scheduled for Oct 17, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Oct 18, 10:14 EDT
Update - Release is currently in progress. Full build number is 3900.102.0-rel.25+cff45ef. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-102-Release
Oct 17, 21:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:00 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.102.0 Maintenance Release to Production environments.

Scheduled for October 17, 2024
Oct 14, 08:18 EDT
Oct 17, 2024
Oct 16, 2024
Blackboard Email Notification Failures
Resolved - This incident has been resolved.
Oct 16, 14:37 EDT
Update - We are continuing to monitor all activity with emails. Email sending and email notifications are working as expected at this time.
Oct 11, 18:13 EDT
Update - We are continuing to monitor all activity with emails. Email sending and email notifications should be working as expected at this time.
Oct 10, 16:34 EDT
Update - We are proactively monitoring email issues and noticed that we experienced an outage for about 30 minutes at around 9:30 am EST. Emails should now be back up and running.

While we continue to work towards final resolution of the hardware failure impacting emails, we may experience some periods of email delays or outage. We are monitoring all activity, during this period and for the foreseeable future and if we notice outages we will quickly work to mitigate the risks.
Oct 10, 10:20 EDT
Update - We continue to monitor the email sending infrastructure as we work towards final resolution of the hardware failure impacting email notifications. At this time, we are not seeing any email notification failures.

As part of today's (October 10th) maintenance update, a fix is also being released that will prevent the retried notifications from being received by administrators.
Oct 10, 08:19 EDT
Update - We continue to monitor the email sending infrastructure as we work towards final resolution of the hardware failure impacting email notifications. At this time, there should be minimal email notification failures.

For administrators receiving user’s email notifications, these notifications should be decreasing as email notifications recover. We are planning to release a fix that will prevent these retried notifications from being received by the administrator as part of the next maintenance update on Thursday, October 10th.
Oct 9, 17:48 EDT
Update - We have completed mitigations for the email notification failures. We are continuing to monitor as we work towards final resolution.

For the user email notifications being received by administrators, we expect to see fewer of these as email notifications recover. We plan to roll out further fixes as part of the maintenance release on Thursday, October 10th.
Oct 9, 12:57 EDT
Update - For the email notification issue where administrators were incorrectly BCC’d on user emails, this issue has been fixed and is scheduled to be deployed to Production by this Thursday, October 10th.

For the sporadic email send failures, we have identified the issue. We are in the process of mitigating the issue. A further update will be provided as more information becomes available and as we make progress.

Thank you for your continued patience.
Oct 9, 11:13 EDT
Update - For the email notification issue where administrators were incorrectly Bcc’d on user email, this issue has been fixed and is scheduled to be deployed to Production by this Thursday. Also, the resolution of the ongoing infrastructure issue remains in progress, a further update will be provided as more information becomes available.
Oct 9, 07:09 EDT
Update - Our teams are continuing to investigate and resolve infrastructure issues resulting in sporadic email notification failures. In addition, we are working on a fix for administrators receiving user's notification emails, and expect this fix to be included in an upcoming maintenance release.

Thank you for your continued patience as we address these issues.
Oct 9, 00:26 EDT
Update - For the unexpected behavior sending certain notification emails, multiple teams are continuing to investigate the issue. For the issue with administrators receiving user's notification emails, our Development team is working on code changes.
Oct 8, 18:01 EDT
Monitoring - Further investigations have identified the email notification issue was due to the infrastructure becoming unresponsive. Email infrastructure has been restarted to resolve the issue.
Oct 8, 10:25 EDT
Update - Multiple teams continue to investigate earlier reports of email notification failures. A further update will be provided as more information becomes available.
Oct 7, 18:28 EDT
Investigating - We are aware of some ongoing email notification failures. We are investigating and will provide updates as more information is available.
Oct 7, 10:35 EDT
Learn SaaS 3900.104.0: Maintenance Test/Stage Release (scheduled for Oct 15, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Oct 16, 10:26 EDT
Update - Release is currently in progress. Full build number is 3900.104.0-rel.6+4097974. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-104-Release
Oct 15, 15:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:00 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.104.0 Maintenance Release to Test and Staging environments.

Scheduled for October 15, 2024
Oct 11, 11:07 EDT
Oct 15, 2024
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024
Anthology Support Center Maintenance (October 12, 2024)
Completed - The scheduled maintenance has been completed.
Oct 12, 01:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 EDT
Scheduled - On Saturday, October 12, 2024, Salesforce will be conducting scheduled maintenance that will affect the Anthology Support Center.

Planned Start Time: 1:00 am EST, Saturday, October 12, 2024
Planned End Time: 1:05 am EST, Saturday, October 12, 2024

During this 5-minute maintenance window, the Anthology Support Center will not be accessible. Anthology Support Center users will not be able to log into the system to log/view cases and knowledge base articles. In the event that you need to contact Anthology Client Support during this maintenance window, please do so by calling us directly.
Oct 7, 15:58 EDT
Oct 11, 2024
Learn SaaS 3900.102.0: Maintenance Production Release (scheduled for Oct 10, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Oct 11, 09:17 EDT
Update - Release is currently in progress. Full build number is 3900.102.0-rel.23+4749f73. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-102-Release
Oct 10, 14:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:00 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.102.0 Maintenance Release to Production environments.

Scheduled for October 10, 2024
Oct 4, 15:48 EDT
Oct 10, 2024
Oct 9, 2024
Learn SaaS 3900.104.0: Feature Test/Stage Release (scheduled for Oct 8, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Oct 9, 08:06 EDT
Update - Release is currently in progress. Full build number is 3900.104.0-rel.1+32fa013. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Oct 8, 17:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 EDT
Scheduled - Anthology will be deploying the Learn SaaS 3900.104.0 Feature Release to Test and Staging environments.

Scheduled for October 8, 2024
Oct 4, 15:47 EDT
Oct 8, 2024
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