Services Status
Investigating - We are currently experiencing an interruption in Twitter functionality resulting in users being unable to post from Bb Comms to Twitter or to process new Twitter entries in the News Feed. Existing tweets will continue to display as expected. The Blackboard team is actively working on this issue.
Jun 25, 10:06 EDT

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with Behind the Blackboard access select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
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Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Americas Operational
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.89 % uptime
Today
Collaborate Original - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate Original - Managed Hosting (US) Operational
90 days ago
99.97 % uptime
Today
Collaborate Ultra - AWS (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate Ultra - AWS (US) Operational
90 days ago
99.99 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (US) Operational
90 days ago
99.99 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
99.99 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate Ultra - AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.99 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate Original - Managed Hosting (EU) Operational
90 days ago
100.0 % uptime
Today
Collaborate Ultra - AWS (EU) Operational
90 days ago
99.98 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosing (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
99.99 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
99.99 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
99.92 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
Scheduled Maintenance
Blackboard will be deploying our Collaborate Ultra v20.14 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, August 6, 2020 12:00 Midnight AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, August 6, 2020 6:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7L&homepage=true
Posted on Jul 21, 15:01 EDT
Collaborate Ultra (EU) Impacting Maintenance Aug 5, 19:00 - Aug 6, 01:00 EDT
Blackboard will be deploying our Collaborate Ultra v20.14 release to Europe (AWS Ireland)

Start Time:
Thursday, August 6, 2020 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1 hour

End Time:
Thursday, August 6, 2020 6:00 AM IST (Irish Standard Time) UTC/GMT +1 hour

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7L&homepage=true
Posted on Jul 21, 15:01 EDT
Blackboard will be deploying our Collaborate Ultra v20.14 release to Canada (AWS Montreal)

Start Time:
Thursday, August 6, 2020 12:00 Midnight EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 6, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7L&homepage=true
Posted on Jul 21, 15:01 EDT
Blackboard will be deploying our Collaborate Ultra v20.14 release to US (AWS Virginia)

Start Time:
Thursday, August 6, 2020 12:00 Midnight EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 6, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7L&homepage=true
Posted on Jul 21, 15:01 EDT
Blackboard will be performing scheduled infrastructure maintenance at our VA2 (Virginia Hosted) data center

Start Time:
Friday, August 7, 2020 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Friday, August 7, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Original customers may potentially experience periods of slow or intermittent connectivity. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz7Q&homepage=true
Posted on Jul 21, 15:23 EDT
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020
Resolved - This incident caused a partial outage for a total of 4 minutes and has now been resolved.
Jul 29, 16:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 16:22 EDT
Jul 28, 2020
Resolved - Our development team has identified and resolved the issue causing the messaging page to get stuck with a subset of clients. If you need any further assistance, please reach out to our support team for further assistance.
Jul 28, 22:01 EDT
Update - Though services have been functioning normally since yesterday afternoon, our development team is still working to discover the root cause of the intermittent issue.
Jul 21, 11:30 EDT
Investigating - A subset of clients are currently experiencing issues with sending out custom messages. The interface is getting stuck on the send message page, instead of completing the send function. Anyone with emergency or time sensitive messages can reach out to the support team for assistance with delivering these messages. In the meantime our development team is investigating the cause of this anomaly.
Jul 20, 14:14 EDT
Resolved - Tuesday, July 28, 2020 8:25 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 28, 08:29 EDT
Resolved - AWS has resolved the issue. In case there is some failed paper, it just need to be submitted again. We will work on reprocessing papers from the backlog.
Jul 28, 07:33 EDT
Monitoring - Tuesday, July 28, 2020 5:30 AM EDT (Eastern Daylight Time) GMT -4 hours. Issue with DNS resolving, which is caused by failing AWS service, that impacts SafeAssign paper processing.

https://status.aws.amazon.com/#SA_block

"They are investigating an increase in DNS lookup failures from EC2 instances in a single Availability Zone in the US-EAST-1 Region."
Jul 28, 06:29 EDT
Resolved - This incident has been resolved.
Jul 28, 05:58 EDT
Monitoring - Tuesday, July 28, 2020 5:30 AM EDT (Eastern Daylight Time) GMT -4 hours. AWS is reporting DNS issues in that might impact users joining Collaborate Ultra sessions.

https://status.aws.amazon.com/#SA_block

"They are investigating an increase in DNS lookup failures from EC2 instances in a single Availability Zone in the US-EAST-1 Region."
Jul 28, 05:33 EDT
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Resolved - This incident has been resolved.
Jul 24, 13:09 EDT
Update - We are continuing to work on a fix for this issue.
Jul 24, 13:09 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 12:37 EDT
Investigating - The Blackboard and Blackboard Instructor apps are experiencing intermittent errors in the Americas.
Jul 24, 12:31 EDT
Jul 23, 2020
Resolved - Thursday, July 23, 2020 9:57 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. The issue was resolved and the Saturn server has been placed back into service.
Jul 23, 22:08 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:02 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 12:42 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v20.13 release to US (AWS Virginia)

Start Time:
Thursday, July 23, 2020 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, July 23, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz6r&homepage=true
Jul 7, 12:41 EDT
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 02:02 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v20.13 release to Canada (AWS Montreal)

Start Time:
Thursday, July 23, 2020 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, July 23, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz6r&homepage=true
Jul 7, 12:40 EDT
Jul 22, 2020
Completed - The scheduled maintenance has been completed.
Jul 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 19:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v20.13 release to Europe (AWS Ireland)

Start Time:
Thursday, July 23, 2020 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1 hour

End Time:
Thursday, July 23, 2020 4:00 AM IST (Irish Standard Time) UTC/GMT +1 hour

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz6r&homepage=true
Jul 7, 12:40 EDT
Resolved - Wednesday, July 22, 2020 4:22 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Brazil Satellite Saturn server was taken out of service due to a technical issue. The issue was resolved and the Saturn server has been placed back into service.
Jul 22, 17:20 EDT
Resolved - Wednesday, July 22, 2020 4:17 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Brazil Satellite Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 22, 16:30 EDT
Resolved - Wednesday, July 22, 2020 3:59 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Brazil Satellite Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 22, 16:00 EDT
Completed - The scheduled maintenance has been completed.
Jul 22, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:01 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v20.13 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, July 23, 2020 12:00 Midnight AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, July 23, 2020 4:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000Kz6r&homepage=true
Jul 15, 10:57 EDT
Resolved - Wednesday, July 22, 2020 9:11 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Brazil Satellite Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 22, 10:19 EDT
Jul 21, 2020
Resolved - Tuesday, July 21, 2020 10:25 PM IST (Irish Standard Time) GMT +1 hour - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 21, 16:30 EDT
Resolved - Tuesday, July 21, 2020 9:19 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Jul 21, 09:33 EDT