Resolved - Friday, September 25, 2020 3:09 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 25, 15:13 EDT

Resolved - This incident has been resolved.
Sep 25, 06:01 EDT

Resolved - This incident has been resolved
There was unexpected downtime during scheduled maintenance. The issue has been resolved and all environments are functioning as expected.
Sep 25, 00:24 EDT

Resolved - Wednesday, September 23, 2020 01:20 PM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 23, 08:22 EDT

Resolved - This incident has been resolved.
Full RCA is currently underway.
Sep 23, 01:20 EDT

Resolved - Monday, September 21, 2020 10:08 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 21, 10:20 EDT

Resolved - Monday, September 21, 2020 8:04 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 21, 10:19 EDT

Resolved - Monday, September 21, 2020 6:53 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 21, 07:02 EDT

Resolved - Monday, September 21, 2020 08:25 AM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 21, 03:28 EDT

Resolved - This incident has been resolved.
Sep 18, 18:00 EDT

Resolved - Friday, September 18, 2020 04:15 AM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 18, 02:54 EDT

Resolved - Thursday, September 17, 2020 1:58 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 17, 14:00 EDT

Resolved - Tuesday, September 15, 2020 1:07 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 15, 13:08 EDT

Resolved - Tuesday, September 15, 2020 11:37 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 15, 11:47 EDT

Resolved - Tuesday, September 15, 2020 11:27 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an issue where session attendees could not hear each other within sessions. A single Collaborate Ultra Saturn server was taken out of service to address this issue. For any sessions that are still experiencing issues, please have everyone exit the session and re-enter. The issue has been escalated to the Blackboard Collaborate Ultra development team for further analysis and troubleshooting.
Sep 15, 11:38 EDT

Resolved - Tuesday, September 15, 2020 8:34 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 15, 09:27 EDT

Resolved - Tuesday, September 15, 2020 07:00 AM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 15, 02:37 EDT

Resolved - We experienced a service disruption within our Learn Managed Hosted environments affecting some clients in the RUH1 region, Sept 14 2020
From (GMT): 11:33:39
To (GMT) 14:01:13
All sites are online and stable.
Sep 14, 11:48 EDT

Resolved - Monday, September 14, 2020 9:25 PM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 14, 04:50 EDT

Resolved - We experienced a service disruption within our Learn Managed Hosted environments affecting some clients in the RUH1 region Sept 13 2020
From (GMT):07:05:41
To (GMT) 08:01:46
The necessary steps were taken and issue is resolved
Sep 13, 12:25 EDT

Resolved - Saturday, September 12, 2020 10:40 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 12, 12:19 EDT

Resolved - Saturday, September 12, 2020 10:07 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced being stuck in a joining state and then the session was ended due to inactivity. A single Collaborate Ultra Saturn server (166) was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 12, 10:22 EDT

Resolved - Friday, September 11, 2020 6:51 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced being stuck in a joining state. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 11, 19:00 EDT