Services Status
Blackboard SaaS 4000.10.0: Off-Cycle Maintenance Production Release (scheduled for Mar. 6-7, 2026)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 06, 2026 - 20:00 EST
Scheduled - Due to issues encountered after the release of 4000.10.0 to production we will be doing an off-cycle release of Blackboard SaaS 4000.10.0 to Production environments to fix an issue related to courses not opening in new tab for Admins when searching for a course.

PLEASE NOTE: Due to the ongoing power outage in the Middle East, impacted sites will not be updated at this time.

Scheduled for March 6, 2026
Mar 6, 2026 20:00 - Mar 7, 2026 20:00 EST
Blackboard Issue with Document Links
Update - The fix is in the final testing phase. We will provide timing for deployment of the fix early next week.
Mar 06, 2026 - 17:07 EST
Update - Testing of the fixes for the broken links is underway. To ensure a successful fix, we have decided to conduct additional rounds of testing, therefore the broken link fix will not be included in this week’s Production release. We will confirm and share a new timeline for release in the next few days. Thank you for your continued patience.
Mar 03, 2026 - 18:00 EST
Identified - Contingent on successful testing, the fix to restore the broken file references is expected to be released with the 4000.10 release to Production environments scheduled for Thursday, March 5th.
Feb 26, 2026 - 20:03 EST
Update - Development of the solution to resolve this issue is still underway and preliminary testing has started. We are tentatively targeting a release of the fix by the end of next week. Additional updates will be provided next week.
Feb 20, 2026 - 13:22 EST
Update - The team is currently working on the solution for this issue and hope to have an estimate of the timeline for delivery of the fixes by the end of this week.
Feb 19, 2026 - 08:59 EST
Update - We are continuing to work through identifying the full set of impacted courses and content items and determining next steps for restoration. Another update will be provided early next week.
Feb 13, 2026 - 16:42 EST
Update - The team continues to make progress on identifying the full set of impacted courses and content items. Once complete we will be able to begin restoration. A timeline for affected file restorations will be shared once it's available.
Feb 12, 2026 - 16:58 EST
Update - We have confirmed the root cause related to the recent 4000.8 release and have already implemented a fix to prevent any new link corruption from occurring. Our current focus is remediation of impacted content. The team is taking a structured recovery approach that includes:

- Preserving all relevant system data to ensure no additional information is lost during cleanup
- Identifying the specific courses and content items affected
- Creating secure backups of impacted content records
- Comparing current content with archived versions to accurately restore file references where we have full confidence in the correction
- Flagging any items requiring additional validation for follow-up review

Several of these remediation steps are being executed in parallel to accelerate resolution. We will provide further updates as restoration progresses and will share additional guidance if client action becomes necessary. At this time, no action is required from clients.
Feb 11, 2026 - 16:48 EST
Update - The team understands the issue and problems caused. They are investigating the path forward to provide a fix to clean up any corrupted links. Additional information will be provided as it becomes available.
Feb 10, 2026 - 17:16 EST
Investigating - With the release of Blackboard SaaS 4000.8 to production last week, there was a change that inadvertently may have caused some links to become corrupted. In a specific scenario where a document included PDF attachments from more than one course, an attachment from a different course may no longer be referenced correctly. In some cases, the document may display an incorrect PDF or an attachment may not open as expected. Note: This can happen with any file types that are cross-referenced too (not just PDFs)

The team is currently investigating to identify impacted or affected links and is working to determine a fix.
Feb 10, 2026 - 12:05 EST
Blackboard LMS Outage - Multiple services (UAE)
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.
Mar 06, 2026 - 08:27 EST
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.
Mar 05, 2026 - 10:48 EST
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
Mar 04, 2026 - 14:52 EST
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
Mar 04, 2026 - 11:55 EST
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
Mar 04, 2026 - 09:01 EST
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
Mar 04, 2026 - 06:09 EST
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
Mar 03, 2026 - 21:52 EST
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
Mar 03, 2026 - 18:09 EST
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
Mar 03, 2026 - 15:06 EST
Update - Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
Mar 03, 2026 - 11:59 EST
Update - Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available.
Mar 03, 2026 - 06:44 EST
Update - We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available.
Mar 03, 2026 - 03:09 EST
Update - Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.
Mar 02, 2026 - 23:11 EST
Update - Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.
Mar 02, 2026 - 19:53 EST
Update - Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.
Mar 02, 2026 - 13:37 EST
Update - Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.
Mar 02, 2026 - 07:28 EST
Identified - Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available.
Mar 02, 2026 - 03:41 EST
Investigating - We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.
Mar 02, 2026 - 02:31 EST
Blackboard SaaS 4000.8.0: Maintenance Production Release (scheduled for Feb 19, 2026)
Update - Release is currently in progress. Full build number is 4000.8.0-rel.23+2229101. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-8-0-Release
Feb 19, 2026 - 09:48 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 2026 - 04:00 EST
Scheduled - Anthology will be deploying a Blackboard SaaS 4000.8.0 Maintenance Release to Production environments.

Scheduled for February 19, 2026
Feb 19, 2026 04:00 - Feb 20, 2026 04:00 EST
Bb Annotate Update (Feb 6 - 18)
Update - The EMEA performance issues have been resolved. Timing of the remaining updates still to be provided.
Feb 17, 2026 - 08:17 EST
Update - The EMEA document engine upgrade will be rolled back at 4:30 AM UTC on Tuesday, February 17 to resolve performance issues. US and BizGov upgrades are still on hold.
Feb 16, 2026 - 11:52 EST
Update - Bb Annotate will be updated for Europe on Monday, February 16, to resolve a performance issue. Timing for the US and BizGov upgrades will be provided when available.
Feb 13, 2026 - 09:49 EST
Update - We are investigating an issue encountered during the update. We will be pausing the US and Canada deployments until this is resolved.
Feb 10, 2026 - 08:36 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 06, 2026 - 15:30 EST
Scheduled - Bb Annotate will be updated starting on February 6th via a phased roll-out. This release includes general improvements and optimizations to enhance performance and reliability. The schedule will be as follows:

APAC & Australia: Friday, February 6, 10:30AM EST (UTC: Friday, February 6, 3:30 PM)
Europe & Africa: Sunday, February 8, 10:30PM EST (UTC: Monday, February 9, 3:30 AM)
US & Canada: Tuesday, February 10, 12:30AM EST (UTC: Tuesday, February 10, 5:30 AM)
Feb 6, 2026 15:30 - Feb 10, 2026 15:30 EST

About This Site

Welcome to Anthology’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
https://support.anthology.com/s/article/How-to-Subscribe-to-Product-Status-Incidents-on-Status-blackboard-com

Anthology is the largest education technology and services company in the world.
https://www.anthology.com/about-us

Uptime over the past 90 days. View historical uptime.
Global Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Anthology Support Center Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.anthology.com Operational
90 days ago
100.0 % uptime
Today
Blackboard - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Blackboard - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Blackboard - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Blackboard - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Blackboard - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Global) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page Operational
90 days ago
100.0 % uptime
Today
Universal Authentication Solution v2 (UAS) Operational
90 days ago
100.0 % uptime
Today
Student Insights Toolkit v2 (SIT) Operational
90 days ago
100.0 % uptime
Today
Grades Journey v2 Operational
90 days ago
100.0 % uptime
Today
Reporting Framework v2 Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (US) Operational
90 days ago
100.0 % uptime
Today
Blackboard – SaaS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (NAHE & LAC) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.9 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page Operational
90 days ago
100.0 % uptime
Today
Anthology Illuminate Operational
90 days ago
99.04 % uptime
Today
Europe & Middle East Major Outage
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Saudi) Major Outage
Blackboard - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Blackboard – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (EMEA) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Blackboard - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Blackboard - Institution Page Operational
90 days ago
100.0 % uptime
Today
Blackboard - Course Catalog Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Blackboard SaaS 4000.12.0: Feature Test/Stage Release (scheduled for Mar 10, 2026) Mar 10, 2026 04:00 - Mar 11, 2026 04:00 EDT

Blackboard will be deploying the Blackboard SaaS 4000.12.0 Feature Release to Test and Staging environments.

Scheduled for March 10, 2026
Posted on Mar 06, 2026 - 16:51 EST
Mar 6, 2026
Blackboard SaaS 4000.10.0: Feature Production Release (scheduled for Mar 5, 2026)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.

PLEASE NOTE: We are currently researching issues that have been reported after yesterday's production release and resolution may require an off-cycle release. Moe information will be provided if an off-cycle release is scheduled.
Mar 6, 11:44 EST
Update - Release is currently in progress. Full build number is 4000.10.0-rel.16+08341b3. Please refer to the release notes for more details on this feature release: https://help.anthology.com/blackboard/administrator/en/whats-new.html

PLEASE NOTE: Due to the ongoing power outage in the Middle East, impacted sites will not be updated at this time.
Mar 5, 10:46 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 5, 10:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 04:00 EST
Scheduled - Anthology will be deploying the Blackboard SaaS 4000.10.0 Feature Release to Production environments.

Scheduled for March 5, 2026
Feb 27, 11:23 EST
Mar 5, 2026
Mar 4, 2026
Blackboard SaaS 4000.10.0: Maintenance Test/Stage Release (scheduled for Mar 3, 2026)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Mar 4, 08:19 EST
Update - Release is currently in progress. Full build number is 4000.10.0-rel.16+08341b3. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-10-0-Release
Mar 3, 09:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 04:00 EST
Scheduled - Anthology will be deploying a Blackboard SaaS 4000.10.0 Maintenance Release to Test and Staging environments.

Scheduled for March 3, 2026
Feb 27, 11:22 EST
Mar 3, 2026
SafeAssign Maintenance – Production (March 3)
Completed - The scheduled maintenance has been completed.
Mar 3, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 04:00 EST
Scheduled - Please be advised of a scheduled maintenance window for the SafeAssign Production environment. Customers will experience temporary service unavailability during this window. This maintenance is part of ongoing efforts to improve platform performance and reliability. No data loss is expected.

Date/Time: Tuesday, Mar 3rd at 4:00 AM EST (9:00 AM UTC)
Duration: approximately 4 hours
Jan 23, 11:00 EST
Mar 2, 2026
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Blackboard SaaS 4000.8.0: Maintenance Production Release (scheduled for Feb 26, 2026)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Feb 27, 08:28 EST
Update - Release is currently in progress. Full build number is 4000.8.0-rel.27+6cbec6b. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-8-0-Release
Feb 26, 07:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 04:00 EST
Scheduled - Anthology will be deploying a Blackboard SaaS 4000.8.0 Maintenance Release to Production environments.

Scheduled for February 26, 2026
Feb 20, 11:27 EST
Feb 26, 2026
Feb 25, 2026
Blackboard SaaS 4000.10.0: Maintenance Test/Stage Release (scheduled for Feb 24, 2026)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Feb 25, 08:20 EST
Update - Release is currently in progress. Full build number is 4000.10.0-rel.10+f3714cc. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-10-0-Release
Feb 24, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 04:00 EST
Scheduled - Anthology will be deploying a Blackboard SaaS 4000.10.0 Maintenance Release to Test and Staging environments.

Scheduled for February 24, 2026
Feb 20, 11:26 EST
Feb 24, 2026
Feb 23, 2026
Learn SaaS Email service issue: Global
Resolved - This incident has been resolved.
Feb 23, 09:35 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 01:57 EST
Identified - We have identified the issue and continuing to work on a fix for this issue. We will share an ETA as soon as it becomes available.
Feb 23, 01:04 EST
Investigating - We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.
Feb 23, 00:10 EST
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
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