Monitoring - While we have seen failure rates decrease over the last week we continue to monitor this with our OCR provider to determine any additional next steps.
Sep 08, 2026 - 15:02 EDT
Sep 08, 2026 - 15:02 EDT
Investigating - We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
Aug 31, 2026 - 08:18 EDT
Aug 31, 2026 - 08:18 EDT
Blackboard LMS: Discussion Forum or other Assessment Visible in Course with Inherited Release Conditions
Subscribe
Identified - Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
Sep 04, 2026 - 13:41 EDT
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
Sep 04, 2026 - 13:41 EDT
About This Site
Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.
Subscription information and instructions can be found here:
https://support.anthology.com/s/article/How-to-Subscribe-to-Product-Status-Incidents-on-Status-blackboard-com
Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/
Global
Operational
BB Annotate
Operational
Blackboard Support Center
Operational
Blackboard Community (Website)
Operational
Developer Portal - developer.anthology.com
Operational
Blackboard - Cloud & Social Tools
Operational
Blackboard - Mobile Services - Global
Operational
Blackboard - Partner Cloud
Operational
Blackboard - SIS Central
Operational
SafeAssign
Operational
Blackboard Help (Website)
Operational
Illuminate
Operational
Blackboard - SaaS - Global
Operational
Platform Extensions (Global)
Operational
Blackboard - Course Catalog
Operational
Student Service Smart View
Operational
Blackboard - Institution Page
Operational
Universal Authentication Solution v2 (UAS)
Operational
Student Insights Toolkit v2 (SIT)
Operational
Grades Journey v2
Operational
Reporting Framework v2
Operational
Americas
Operational
Ally - Canada
Operational
Ally - North America
Operational
Blackboard - SaaS (US)
Operational
Blackboard – SaaS Gov Cloud (US)
Operational
Blackboard – Mobile Services - Americas
Operational
Platform Extensions (NAHE & LAC)
Operational
Blackboard - Course Catalog
Operational
Student Service Smart View
Operational
Blackboard - Institution Page
Operational
BB Annotate
Operational
Asia Pacific
Operational
Ally - Asia Pacific
Operational
Ally - Australia
Operational
Analytics - on AWS (Asia Pacific)
Operational
Blackboard - SaaS (Asia Pacific)
Operational
Blackboard – Mobile Services – Asia Pacific
Operational
Platform Extensions (Asia Pacific)
Operational
Blackboard - Course Catalog
Operational
Student Service Smart View
Operational
Blackboard - Institution Page
Operational
Illuminate
Operational
Europe & Middle East
Operational
Ally - Europe
Operational
Analytics - Managed Hosting (Saudi)
Operational
Blackboard - SaaS (Saudi)
Operational
Blackboard - SaaS (Europe)
Operational
Blackboard – Mobile Services – Europe
Operational
Platform Extensions (EMEA)
Operational
Blackboard - Course Catalog
Operational
Student Service Smart View
Operational
Blackboard - Institution Page
Operational
Africa
Operational
Blackboard - SaaS (Africa)
Operational
Blackboard - Institution Page
Operational
Blackboard - Course Catalog
Operational
Core Data
Operational
Evaluate
Operational
Institutional Effectiveness
Operational
Accreditation
Operational
Program Review
Operational
Planning
Operational
Outcomes
Operational
Milestone
Operational
Portfolio
Operational
Course Evaluations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Bb Annotate Maintenance Part 1 - North America (Sept 11 - 12) Sep 11, 2026 23:00 - Sep 12, 2026 11:00 EDT
The Bb Annotate database will be reindexed for North American customers to improve service performance. Bb Annotate will be unavailable during the following maintenance window:
Friday, September 11, 11:00 PM - Saturday, September 12, 4:00 AM EDT (5h downtime expected)
Posted on Sep 02, 2026 - 14:05 EDT
Friday, September 11, 11:00 PM - Saturday, September 12, 4:00 AM EDT (5h downtime expected)
Posted on Sep 02, 2026 - 14:05 EDT
Bb Annotate Maintenance Part 2 - North America (Sept 12 - 13) Sep 12, 2026 23:00 - Sep 13, 2026 05:00 EDT
The Bb Annotate database will be reindexed for North American customers to improve service performance. Bb Annotate will be unavailable during the following maintenance window:
Saturday, September 12, 11:00 PM - Midnight EDT (1h downtime expected)
Posted on Sep 02, 2026 - 14:05 EDT
Saturday, September 12, 11:00 PM - Midnight EDT (1h downtime expected)
Posted on Sep 02, 2026 - 14:05 EDT
POSTPONED: Blackboard SaaS 4001.0.0: Feature Production Release (originally scheduled for Sept 3) Oct 1, 2026 04:00 - Oct 2, 2026 04:00 EDT
THE DATE SHOWN IS AN ESTIMATE ONLY. THE CONFIRMED RELEASE DATE WILL BE PROVIDED AS SOON AS IT HAS BEEN DETERMINED.
After careful consideration and continued testing with customers, we have decided to delay the release Blackboard SaaS 4001.0.0, from September 3, 2026, with a tentative end date of October 1, 2026, due to an important update to Security Assertion Markup Language (SAML), a standard many institutions use to securely authenticate users and provide access to Blackboard LMS.
The update requires customers who use SAML to review and test their current authentication configurations and, in some cases, make configuration changes. We are delaying the release to give affected customers time to complete the necessary testing and updates.
System Administrators:
- If you do not use SAML to authenticate users, no action is needed on your part.
- If you do use SAML to authenticate users, full instructions for verifying and testing both changes are in our Support Advisory: Blackboard Security Update — SAML SSO Configuration Changes.
https://support.anthology.com/s/article/Blackboard-Security-Update-SAML-SSO-configuration-changes
Posted on Aug 28, 2026 - 17:35 EDT
After careful consideration and continued testing with customers, we have decided to delay the release Blackboard SaaS 4001.0.0, from September 3, 2026, with a tentative end date of October 1, 2026, due to an important update to Security Assertion Markup Language (SAML), a standard many institutions use to securely authenticate users and provide access to Blackboard LMS.
The update requires customers who use SAML to review and test their current authentication configurations and, in some cases, make configuration changes. We are delaying the release to give affected customers time to complete the necessary testing and updates.
System Administrators:
- If you do not use SAML to authenticate users, no action is needed on your part.
- If you do use SAML to authenticate users, full instructions for verifying and testing both changes are in our Support Advisory: Blackboard Security Update — SAML SSO Configuration Changes.
https://support.anthology.com/s/article/Blackboard-Security-Update-SAML-SSO-configuration-changes
Posted on Aug 28, 2026 - 17:35 EDT