Services Status
Learn SaaS 3900.19.0: Maintenance Test/Stage Release
In progress - Release is currently in progress.
Aug 3, 08:09 EDT
Update - Please refer to this release note for more details on this release: https://help.blackboard.com/node/41441
Scheduled - Blackboard will be deploying a Learn SaaS 3900.19.0 Maintenance Release to Test and Staging environments.

Scheduled for August 3, 2021

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with Behind the Blackboard access select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
All others who would like to subscribe please select here: https://blackboard.secure.force.com/publickbarticleview?id=kAC1O000000PB4f

Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Uptime over the past 90 days. View historical uptime.
Americas Operational
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
99.9 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
99.97 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
99.95 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.99 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
99.97 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.98 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
99.88 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Learn SaaS 3900.19.0: Feature Production Release Aug 5, 00:00 - Aug 6, 00:00 EDT
Blackboard will be deploying the Learn SaaS 3900.19.0 Feature Release to Production environments.

Scheduled for August 5, 2021
Posted on Aug 3, 13:43 EDT
Collaborate Ultra (Asia Pacific) Impacting Maintenance Aug 11, 10:00-14:00 EDT
Blackboard will be deploying our Collaborate Ultra v21.14 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, August 12, 2021 12:00 Midnight AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, August 12, 2021 4:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000kAZIWA2&homepage=true
Posted on Jul 22, 13:50 EDT
Collaborate Ultra (EU) Impacting Maintenance Aug 11, 19:00-23:00 EDT
Blackboard will be deploying our Collaborate Ultra v21.14 release to Europe (AWS Ireland)

Start Time:
Thursday, August 12, 2021 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1

End Time:
Thursday, August 12, 2021 4:00 AM IST (Irish Standard Time) UTC/GMT +1

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000kAZIWA2&homepage=true
Posted on Jul 22, 13:49 EDT
Collaborate Ultra (US) Impacting Maintenance Aug 12, 02:00-06:00 EDT
Blackboard will be deploying our Collaborate Ultra v21.14 release to US (AWS Virginia)

Start Time:
Thursday, August 12, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 12, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000kAZIWA2&homepage=true
Posted on Jul 22, 13:47 EDT
Collaborate Ultra (CA) Impacting Maintenance Aug 12, 02:00-06:00 EDT
Blackboard will be deploying our Collaborate Ultra v21.14 release to CA (AWS Montreal)

Start Time:
Thursday, August 12, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 12, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000kAZIWA2&homepage=true
Posted on Jul 22, 13:42 EDT
Past Incidents
Aug 3, 2021

Unresolved incident: Learn SaaS 3900.19.0: Maintenance Test/Stage Release.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
BB Comms Degraded Performance
Resolved - This incident has been resolved.
Jul 30, 16:30 EDT
Monitoring - While progress is being made and messages are being sent reliably, the development team continues its investigation.
Jul 30, 13:18 EDT
Identified - Bb Comms is currently experiencing a delay in message delivery. Our hosting and development teams are working towards a resolution, and we will update this page as progress occurs.
Jul 29, 20:32 EDT
Connect Degraded Performance
Resolved - This issue has been resolved.
Jul 30, 16:29 EDT
Monitoring - While progress is being made and messages are being sent reliably, the development team continues its investigation.
Jul 30, 13:50 EDT
Update - We are continuing to work on a fix for this issue.
Jul 30, 08:22 EDT
Identified - Connect is currently experiencing a delay in message delivery. Our hosting and development teams are working towards a resolution, and we will update this page as progress occurs.
Jul 29, 20:33 EDT
Jul 29, 2021
Jul 28, 2021
Learn SaaS 3900.19.0: Maintenance Test/Stage Release
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jul 28, 08:03 EDT
In progress - Release is currently in progress.
Jul 27, 14:17 EDT
Update - Please refer to this release note for more details on this release: https://help.blackboard.com/node/41181
Jul 26, 10:54 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.19.0 Maintenance Release to Test and Staging environments.

Scheduled for July 27, 2021
Jul 22, 19:00 EDT
Jul 27, 2021
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
SaaS - Micro Services unavailable
Resolved - This incident has been resolved.
Jul 23, 06:43 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 03:47 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 23, 03:27 EDT
Investigating - Some of the SaaS microservices are currently affected by an outage and our teams are currently investigating this issue.
Affected: Institution Pages, Developer Portal, Localization, Attendance
Jul 23, 03:21 EDT
Jul 22, 2021
SaaS - Institution page not available
Resolved - This incident has been resolved.
Jul 22, 04:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 04:11 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 04:08 EDT
Investigating - Our teams are currently investigating an issue with institution pages not being available.
Jul 22, 04:00 EDT
Jul 21, 2021
Learn SaaS 3900.19.0: Maintenance Test/Stage Release
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jul 21, 08:03 EDT
In progress - Release is currently in progress.
Jul 20, 08:36 EDT
Update - Please refer to this release note for more details on this release: https://help.blackboard.com/node/41141
Jul 19, 19:44 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.19.0 Maintenance Release to Test and Staging environments.

Scheduled for July 20, 2021
Jul 15, 15:47 EDT
Jul 20, 2021
← Incident History Powered by Statuspage