Services Status
All Systems Operational

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with Behind the Blackboard access select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
All others who would like to subscribe please select here: https://blackboard.secure.force.com/publickbarticleview?id=kAC1O000000PB4f

Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Americas Operational
90 days ago
99.91 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.99 % uptime
Today
Connect - Connect 5 Operational
90 days ago
99.87 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (US) Operational
90 days ago
99.94 % uptime
Today
Learn – SaaS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
98.98 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe & Middle East Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
99.9 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Data - data.blackboard.com Operational
90 days ago
98.75 % uptime
Today
Learn - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Anthology will be deploying a Learn SaaS 3900.54.0 Maintenance Release to Test and Staging environments.

Scheduled for November 29, 2022

Posted on Nov 25, 2022 - 10:39 EST
Past Incidents
Nov 27, 2022

No incidents reported today.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - Google Authentication is now working as intended. If you encounter any further issues, please contact Web Community Manager Support
Nov 23, 12:03 EST
Identified - For those WCM clients that rely on Google SSO for sign in, it appears that this service became unavailable as of as of roughly 4:45 Eastern time on 11/22. Developers and the managed hosting team have identified the cause of the issue and are working to restore access. Clients that rely on LDAP or SAML for authentication should NOT be affected.

For affected users, please use a local authorization account (WCM username/password) to access the site. Please contact support if you do not have any such accounts and need immediate access.

Nov 22, 17:57 EST
Nov 22, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Nov 22, 23:23 EST
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes#3900.54.0-12
Nov 22, 13:05 EST
Update - Release is currently in progress. Full build number is 3900.54.0-rel.13+5784caa
Nov 22, 06:49 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 EST
Scheduled - Anthology will be deploying a Learn SaaS 3900.54.0 Maintenance Release to Test and Staging environments.

Scheduled for November 22, 2022

Nov 20, 20:29 EST
Resolved - This incident was resolved some time ago, our apologies for not closing it out more promptly.
Nov 22, 18:37 EST
Update - Connect clients can now send utilize text to speech to send voice messages. Email and SMS have been processing normally. We apologize for the inconvenience.
Oct 27, 15:10 EDT
Update - Clients are now able to send voice messages via recorded message but text to speech messages are currently not sending. Our team continues to investigate.
Oct 27, 10:16 EDT
Investigating - Connect clients are experiencing errors when attempting to send voice messages.  Email and SMS messages are processing normally.  Our engineers are investigating this issue.  We apologize for the inconvenience.
Oct 27, 08:58 EDT
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Nov 19, 17:04 EST
Update - The content recovery on Stage sites in us-east-1 has completed. The 3900.54.0 maintenance update to stage sites is now proceeding.
Nov 19, 09:32 EST
Update - The 3900.54.0 maintenance update scheduled for November 17 is complete for Test environments but is currently on hold for Stage environments while Anthology continues to resolve the lost content issue in us-east-1 Stage sites.
Nov 18, 08:25 EST
In progress - Release is currently in progress. Full build number is 3900.54.0-rel.7+7bafa4a. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/btbb_articleview?id=kAE5Y000000sXv3WAE
Nov 17, 14:27 EST
Scheduled - Anthology will be deploying the Learn SaaS 3900.54.0 Maintenance Release to Test and Staging environments on Thursday this week due to the Production update occurring on Tuesday.

Scheduled for November 17, 2022

Nov 14, 15:12 EST
Nov 18, 2022
Nov 17, 2022
Resolved - This incident has been resolved and observed that content was restored for all the affected sites.
Nov 17, 12:24 EST
Monitoring - Majority of the affected Site's Content has been restored. Teams are working to restore the remaining sites.
Nov 17, 11:00 EST
Update - Several affected site's content has been restored, We are continuing to engage our Engineering team to fix the issue. We will share the ETA once available.
Nov 16, 22:37 EST
Update - We are continuing to engage our Engineering team to fix the issue. We will share the ETA once available.
Nov 16, 17:33 EST
Update - Several of the affected site's content has been restored and work continues with the remaining sites.
Nov 16, 11:05 EST
Update - Some of the impacted sites contents were restored. Teams are actively working towards restoring the contents of impacted sites. We will update once the sites have been restored.
Nov 16, 07:33 EST
Update - Some of the impacted sites were restored. We are continuing to work on a fix for this issue.
Nov 16, 00:38 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 15, 22:38 EST
Investigating - Content not found for multiple clients from ap-southeast-2, We are currently investigating this issue.
Nov 15, 21:55 EST
Nov 16, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Nov 16, 08:07 EST
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000oNMjWAM
Nov 15, 13:25 EST
In progress - Release is currently in progress. Full build number is 3900.52.0-rel.27+ae93c7f
Nov 15, 07:39 EST
Scheduled - Anthology will be deploying an off-cycle Learn SaaS 3900.52.0 Maintenance Release to Production environments to address high priority issues.

Scheduled for November 15, 2022

Nov 11, 22:11 EST
Nov 15, 2022
Nov 14, 2022

No incidents reported.

Nov 13, 2022

No incidents reported.