Blackboard Inc. Status

Services Status

SafeAssign - Backlog processing

Monitoring - Due to the high load of submissions, currently, there is a backlog to be processed and the expected waiting time is around 6 hours.
Nov 23, 02:54 EST

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Uptime over the past 90 days. View historical uptime.

Americas Operational

90 days ago

99.98 % uptime

Today

Ally - Canada Operational

90 days ago

100.0 % uptime

Today

Ally - North America Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict Operational

90 days ago

100.0 % uptime

Today

BB Comms HQ (Formerly ParentLink) Operational

90 days ago

100.0 % uptime

Today

Collaborate Original - Managed Hosting (US) Operational

90 days ago

99.83 % uptime

Today

Collaborate Ultra - AWS (Canada) Operational

90 days ago

100.0 % uptime

Today

Collaborate Ultra - AWS (US) Operational

90 days ago

99.99 % uptime

Today

Connect - Connect 5 Operational

90 days ago

100.0 % uptime

Today

Connect - ConnectTxt US Operational

90 days ago

100.0 % uptime

Today

Connect - TipTxt Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (Canada) Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (US) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn Americas Operational

90 days ago

99.98 % uptime

Today

Learn – AWS Gov Cloud (US) Operational

90 days ago

100.0 % uptime

Today

Web Community Manager (formerly Schoolwires) Operational

90 days ago

99.91 % uptime

Today

Learn – Mobile Services - Americas Operational

90 days ago

100.0 % uptime

Today

Asia Pacific Operational

90 days ago

99.99 % uptime

Today

Ally - Asia Pacific Operational

90 days ago

100.0 % uptime

Today

Ally - Australia Operational

90 days ago

100.0 % uptime

Today

Analytics - on AWS (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Collaborate Ultra - AWS (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational

90 days ago

99.99 % uptime

Today

Learn – Mobile Services – Asia Pacific Operational

90 days ago

100.0 % uptime

Today

Europe, Middle East & Africa Operational

90 days ago

99.98 % uptime

Today

Ally - Europe Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting (EMEA) Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting (Saudi) Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict (EMEA) Operational

90 days ago

100.0 % uptime

Today

Collaborate Original - Managed Hosting (EU) Operational

90 days ago

100.0 % uptime

Today

Collaborate Ultra - AWS (EU) Operational

90 days ago

99.96 % uptime

Today

Connect - ConnectTxt International Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (Europe) Operational

90 days ago

99.97 % uptime

Today

Learn - Managed Hosting (Saudi) Operational

90 days ago

99.95 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn (Europe) Operational

90 days ago

99.97 % uptime

Today

Learn – Mobile Services – Europe Operational

90 days ago

100.0 % uptime

Today

Global Operational

90 days ago

99.99 % uptime

Today

BB Annotate Operational

90 days ago

100.0 % uptime

Today

Behind The Blackboard Operational

90 days ago

100.0 % uptime

Today

Blackboard Community (Website) Operational

90 days ago

100.0 % uptime

Today

Developer Portal - developer.blackboard.com Operational

90 days ago

100.0 % uptime

Today

Learn - Cloud & Social Tools Operational

90 days ago

100.0 % uptime

Today

Learn - Mobile Services - Global Operational

90 days ago

99.98 % uptime

Today

Learn - Open Education Platform Operational

90 days ago

100.0 % uptime

Today

Learn - Partner Cloud Operational

90 days ago

100.0 % uptime

Today

Learn - SIS Central Operational

90 days ago

100.0 % uptime

Today

SafeAssign Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Collaborate Ultra (Asia Pacific) Impacting Maintenance Dec 9, 09:00-13:00 EST

Blackboard will be deploying our Collaborate Ultra v20.22 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, December 10, 2020 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

End Time:
Thursday, December 10, 2020 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE1O000000XfHPWA0&homepage=true
Posted on Nov 18, 18:03 EST

Collaborate Ultra (EU) Impacting Maintenance Dec 9, 19:00-23:00 EST

Blackboard will be deploying our Collaborate Ultra v20.22 release to Europe (AWS Ireland)

Start Time:
Thursday, December 10, 2020 12:00 Midnight GMT

End Time:
Thursday, December 10, 2020 4:00 AM GMT

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE1O000000XfHPWA0&homepage=true
Posted on Nov 18, 18:01 EST

Collaborate Ultra (Canada) Impacting Maintenance Dec 10, 02:00-06:00 EST

Blackboard will be deploying our Collaborate Ultra v20.22 release to Canada (AWS Montreal)

Start Time:
Thursday, December 10, 2020 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, December 10, 2020 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE1O000000XfHPWA0&homepage=true
Posted on Nov 18, 17:59 EST

Collaborate Ultra (US) Impacting Maintenance Dec 10, 02:00-06:00 EST

Blackboard will be deploying our Collaborate Ultra v20.22 release to US (AWS Virginia)

Start Time:
Thursday, December 10, 2020 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, December 10, 2020 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE1O000000XfHPWA0&homepage=true
Posted on Nov 18, 17:57 EST

Past Incidents

Nov 23, 2020

Collaborate Ultra - AWS (CA) Single Session Server Taken Out of Service

Resolved - Monday, November 23, 2020 at 12:18 PM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 23, 12:45 EST

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Monday, November 23, 2020 at 9:09 AM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 23, 09:14 EST

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Monday, November 23, 2020 at 8:04 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 23, 03:09 EST

Nov 22, 2020

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Sunday, November 22, 2020 at 5:15 PM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 22, 12:33 EST

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Friday, November 20, 2020 at 5:01 PM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 20, 17:13 EST

Collaborate Ultra - AWS (US hosted Brazil, Peru, Chile clients) Disconnects and J10 errors in live sessions.

Resolved - Wednesday, November 19, 2020 between 7:54pm and 8:19pm EDT (Eastern Daylight Time) GMT -5 hours - A large number of Ultra users who joined US hosted sessions from Peru, Chile and Brazil may have experienced disconnections and J10 errors during live sessions. These issues have been identified and are now resolved.
Nov 20, 09:52 EST

BbComms (US) Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 01:02 EST

Scheduled - BbComms will be undergoing routine maintenance during this time. No down time or interruption to service is expected.

Start Time:
Friday, November 20, 2020 1:00 AM EST (Eastern Standard Time) UTC/GMT -5

End Time:
Friday, November 20, 2020 5:00 AM EST (Eastern Standard Time) UTC/GMT -5
Nov 19, 15:34 EST

Nov 19, 2020

Collaborate Ultra - AWS (US - Brazil Satellite) Disconnects/Reconnects in ongoing sessions

Resolved - Wednesday, November 19, 2020 between 7:54pm and 8:19pm EDT (Eastern Daylight Time) GMT -5 hours we experienced an issue which affected Internet connectivity for some customers using AWS services in the SA-EAST-1 Region. Connectivity between instances within the Region was not affected. The issue has been resolved and connectivity has been restored.
Nov 19, 21:41 EST

Collaborate Ultra - AWS (US - Brazil Satellite) Disconnects/Reconnects in ongoing sessions

Resolved - This incident has been resolved.
Nov 19, 12:02 EST

Monitoring - Wednesday, November 19, 2020 7:22 am EDT (Eastern Daylight Time) GMT -5 hours - Blackboard has observed a large subset of Collaborate Ultra users from Chile and Peru that have experienced disconnects or reconnects in ongoing sessions.
Nov 19, 12:01 EST

Nov 18, 2020

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Wednesday, November 18, 2020 at 11:47 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~4 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?
Nov 18, 06:53 EST

Nov 17, 2020

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Tuesday, November 17, 2020 at 8:43 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~4 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 17, 03:53 EST

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Tuesday, November 17, 2020 at 8:31 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 17, 03:36 EST

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Tuesday, November 17, 2020 at 5:11 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~4 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?
Nov 17, 00:28 EST

Nov 16, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Monday, November 16, 2020 at 1:13 PM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 16, 14:00 EST

Nov 15, 2020

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Sunday, November 15, 2020 at 2:31 PM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~4 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?
Nov 15, 09:45 EST

Nov 14, 2020

Learn - SaaS Deployment for Blackboard Learn (Europe) Service Interruption

Resolved - This incident has been resolved.

2020-11-14 18:51:27 GMT
Internet connection caused multiple clients to experience ~14 minute outage.
Nov 14, 14:07 EST

Investigating - 2020-11-14 18:37:27 GMT
Multiple sites have been reported down. We are currently investigating this issue.

Additional updates will be posted to status.blackboard.com
Nov 14, 13:50 EST

Collaborate Ultra - AWS (US - Brazil Satellite) Single Session Server Taken Out of Service

Resolved - Saturday, November 14, 2020 at 8:32 AM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 14, 08:35 EST

Ally (EU) Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:00 EST

Scheduled - Blackboard Ally Course reporting for users in the eu-central region will be unavailable due to maintenance Saturday 14 November from 8-10am Central European Time / 7-9am UK time.

The maintenance entails an upgrade of the underlying Ally database and will result in some downtime for Ally Course reporting as part of the Institutional report. During the maintenance window, Ally will still be fully available, but course/term/year reports may not be up to date during the duration of the maintenance.
Nov 6, 08:42 EST

Nov 13, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Friday, November 13, 2020 at 4:43 PM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 13, 16:50 EST

Collaborate Ultra - AWS (US - Brazil Satellite) Single Session Server Taken Out of Service

Resolved - Friday, November 13, 2020 at 11:19 AM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 13, 11:22 EST

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Friday, November 13, 2020 at 3:22 PM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 13, 10:24 EST

Nov 12, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Thursday, November 12, 2020 at 3:07 PM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 12, 15:15 EST

Collaborate Ultra - AWS (CA) Single Session Server Taken Out of Service

Resolved - Thursday, November 12, 2020 at 12:54 PM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 12, 12:56 EST

Collaborate Ultra (Canada) Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 EST

Scheduled - Blackboard will be deploying our Collaborate Ultra v20.20 release to Canada (AWS Montreal)

Start Time:
Thursday, November 12, 2020 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, November 12, 2020 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYd&homepage=true
Oct 23, 17:49 EDT

Collaborate Ultra (US) Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 EST

Scheduled - Blackboard will be deploying our Collaborate Ultra v20.20 release to US (AWS Virginia)

Start Time:
Thursday, November 12, 2020 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, November 12, 2020 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYd&homepage=true
Oct 23, 17:49 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Thursday, November 12, 2020 at 10:32 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~2 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?
Nov 12, 05:36 EST

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Thursday, November 12, 2020 at 7:33 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~1 minute. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 12, 02:52 EST

Nov 11, 2020

Collaborate Ultra (EU) Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Nov 11, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:00 EST

Scheduled - Blackboard will be deploying our Collaborate Ultra v20.20 release to Europe (AWS Ireland)

Start Time:
Thursday, November 12, 2020 12:00 Midnight GMT

End Time:
Thursday, November 12, 2020 4:00 AM GMT

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYd&homepage=true
Oct 23, 17:49 EDT

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Wednesday, November 11, 2020 at 12:57 PM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 11, 13:00 EST

Collaborate Ultra (Asia Pacific) Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Nov 11, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:00 EST

Scheduled - Blackboard will be deploying our Collaborate Ultra v20.20 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, November 12, 2020 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

End Time:
Thursday, November 12, 2020 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYd&homepage=true
Oct 23, 17:49 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Wednesday, November 11, 2020 at 7:11 AM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 11, 07:30 EST

Nov 10, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Tuesday, November 10, 2020 at 4:17 PM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 10, 16:18 EST

Collaborate Ultra - AWS (US - Brazil Satellite) Single Session Server Taken Out of Service

Resolved - Tuesday, November 10, 2020 at 2:34 PM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 10, 14:45 EST

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Tuesday, November 10, 2020 at 10:24 AM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 10, 10:27 EST

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Tuesday, November 10, 2020 at 8:11 AM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 10, 09:17 EST

Nov 9, 2020

Collaborate Ultra - AWS (CA) Single Session Server Taken Out of Service

Resolved - Thursday, November 9, 2020 at 9:23 PM EST (Eastern Standard Time) GMT -5 hours - A small subset (< .5%) of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Nov 9, 21:25 EST

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Monday, November 9, 2020 at 8:59 AM EST (Eastern Standard Time) GMT -5 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 9, 14:50 EST

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - This incident has been resolved.
Nov 9, 14:42 EST

Investigating - Monday, November 9, 2020 at 7:37 PM GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~6 minutes. Any users that are still experiencing issues should refresh their browsers to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Nov 9, 14:42 EST

Collaborate Ultra - AWS (Canada - Brazil Satellite) Single Session Server Taken Out of Service

Resolved - Monday, November 9, 2020 6:24 AM EST (Eastern Standard Time) GMT -5 hours- Some Collaborate Ultra users may have experienced an A00 error when joining sessions for ~2 minutes. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browsers to reconnect to the session.
Nov 9, 06:31 EST

Collaborate Ultra - AWS (Asia Pacific) Single Session Server Taken Out of Service

Resolved - Monday, November 9, 2020 7:05 PM AEDT (Australian Eastern Daylight Time) GMT +11 hours - A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Prior to this, some Collaborate Ultra users may have experienced an A00 error when joining sessions. The issue has been resolved.
Nov 9, 03:12 EST

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