Services Status
Investigating - Thursday, April 8, 2021 4:00 AM GMT - Bahrain users may not be able to call into a Collaborate Ultra Session using the Bahrain teleconference number. Blackboard Collaborate Devops team is working with our teleconferencing vendor to investigate the issue. Please use the in-session audio as a workaround at this time.
Apr 8, 04:03 EDT

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Blackboard is the largest education technology and services company in the world.
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Americas Degraded Performance
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.99 % uptime
Today
Collaborate Original - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Degraded Performance
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
100.0 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.97 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
99.84 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SafeAssign maintenance May 18, 01:00-03:00 EDT
The SafeAssign servers will be under maintenance during the following service window:

Start
Tuesday, May 18th, 2021 05:00 UTC
End
Tuesday, May 18th, 2021 07:00 UTC

This service window was scheduled taking into consideration the service lowest usage period. During this service window the following items will be affected:

Learn
- Submission sent in an Assignment - will be queued until SafeAssign is back online.
- Direct Submit - submitting a document here won't be possible - HTTP 503 will be returned by Learn when accessing the tool - Access Course Tools > SafeAssign.
- Assignments created during the service window will have by default the setting disabled "Check submissions for plagiarism using SafeAssign". EVEN IF THE INSTRUCTOR TICKS THE BOX to activate this setting, the change WILL NOT take effect. In this specific use-case the instructor will have to edit the settings of the assignment after the maintenance window is over and re-enable the "Check submissions for plagiarism using SafeAssign" option.

Other LMS
- Submission sent in an Assignment - SafeAssign service will return HTTP 503.
Posted on Apr 28, 08:12 EDT
Past Incidents
May 14, 2021
Resolved - The fix has been pushed out to all regions.
May 14, 05:22 EDT
Update - The fix has been deployed for APAC and EU. US and Canada regions will follow shortly.
May 14, 03:41 EDT
Monitoring - A fix has been released to https://au.bbcollab.com/. We are monitoring the results and will update again once the fix has been released globally.
May 13, 15:57 EDT
Identified - Following the release, a small number of institutions have encountered some intermittent issues with audio. When an institution is affected, it doesn't impact all their sessions, just a minority of them, and in these sessions it usually doesn't impact all users. Users impacted can't hear audio, but the issue in some cases resolves itself. We have prioritized this and are working diligently to fix it, in the meantime the advice to users impacted is to remain in the session as the issue can disappear when their audio re-initializes in the back-end (which happens regularly)
May 13, 09:45 EDT
May 13, 2021
Completed - The scheduled maintenance has been completed.
May 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.08 release to Canada (AWS Montreal)

Start Time:
Thursday, May 13, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, May 13, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000kABBWA2&homepage=true
Apr 28, 12:53 EDT
Completed - The scheduled maintenance has been completed.
May 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.08 release to US (AWS Virginia)

Start Time:
Thursday, May 13, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, May 13, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000kABBWA2&homepage=true
Apr 28, 12:52 EDT
May 12, 2021
Completed - The scheduled maintenance has been completed.
May 12, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.08 release to Europe (AWS Ireland)

Start Time:
Thursday, May 13, 2021 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1

End Time:
Thursday, May 13, 2021 4:00 AM IST (Irish Standard Time) UTC/GMT +1

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000kABBWA2&homepage=true
Apr 28, 12:51 EDT
Resolved - Wednesday, 12th May 2021 at 9:41 PM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn10) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
May 12, 21:47 EDT
Completed - The scheduled maintenance has been completed.
May 12, 12:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.08 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, May 13, 2021 12:00 Midnight AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
End Time:
Thursday, May 13, 2021 4:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000kABBWA2&homepage=true
Apr 28, 12:49 EDT
May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 EDT
Scheduled - Blackboard Mass Notifications will be undergoing scheduled maintenance on Thursday, May 6th between 8:00am and 9:30am ET.

During this maintenance, all scheduled tasks will process as expected. However, there will be a 15 minute window in which manual data imports may be unavailable. We apologize for any inconvenience this may cause.
May 5, 12:56 EDT
May 5, 2021

No incidents reported.

May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 05:00 EDT
Scheduled - Blackboard Mass Notifications will be undergoing scheduled maintenance on Tuesday, May 4th between 5:00am and 8:00am ET.

During this maintenance, all scheduled tasks will process as expected. However, there will be a 15 minute window in which manual data imports may be unavailable. We apologize for any inconvenience this may cause.
May 3, 16:12 EDT
May 3, 2021
Resolved - At roughly 1:05 PM Eastern Time, some users reported sites loading slowly or failing to load. Our managed hosting team was able to identify the cause of the issue as a DDOS attack, and were quickly able to mitigate it. As of roughly 1:25 PM, and perhaps slightly earlier, sites were again loading normally.
May 3, 13:38 EDT
May 2, 2021

No incidents reported.

May 1, 2021
Resolved - Saturday, May 1 2021 at 1:15 PM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn85) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
May 1, 13:30 EDT
Apr 30, 2021

No incidents reported.