Blackboard Inc. Status

Services Status

All Systems Operational

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Blackboard is the largest education technology and services company in the world.
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Uptime over the past 90 days. View historical uptime.

Americas Operational

90 days ago

99.97 % uptime

Today

Ally - Canada Operational

90 days ago

100.0 % uptime

Today

Ally - North America Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict Operational

90 days ago

100.0 % uptime

Today

BB Comms HQ (Formerly ParentLink) Operational

90 days ago

99.86 % uptime

Today

Collaborate (Canada) Operational

90 days ago

100.0 % uptime

Today

Collaborate (US) Operational

90 days ago

100.0 % uptime

Today

Connect - Connect 5 Operational

90 days ago

100.0 % uptime

Today

Connect - ConnectTxt US Operational

90 days ago

100.0 % uptime

Today

Connect - TipTxt Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (Canada) Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (US) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn Americas Operational

90 days ago

99.8 % uptime

Today

Learn – AWS Gov Cloud (US) Operational

90 days ago

100.0 % uptime

Today

Web Community Manager (formerly Schoolwires) Operational

90 days ago

100.0 % uptime

Today

Learn – Mobile Services - Americas Operational

90 days ago

100.0 % uptime

Today

Asia Pacific Operational

90 days ago

99.96 % uptime

Today

Ally - Asia Pacific Operational

90 days ago

100.0 % uptime

Today

Ally - Australia Operational

90 days ago

100.0 % uptime

Today

Analytics - on AWS (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Collaborate (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational

90 days ago

99.78 % uptime

Today

Learn – Mobile Services – Asia Pacific Operational

90 days ago

100.0 % uptime

Today

Europe, Middle East & Africa Operational

90 days ago

100.0 % uptime

Today

Ally - Europe Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting (EMEA) Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting (Saudi) Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict (EMEA) Operational

90 days ago

100.0 % uptime

Today

Collaborate (EU) Operational

90 days ago

100.0 % uptime

Today

Connect - ConnectTxt International Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (Europe) Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (Saudi) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn (Europe) Operational

90 days ago

100.0 % uptime

Today

Learn – Mobile Services – Europe Operational

90 days ago

100.0 % uptime

Today

Global Operational

90 days ago

99.99 % uptime

Today

BB Annotate Operational

90 days ago

100.0 % uptime

Today

Behind The Blackboard Operational

90 days ago

100.0 % uptime

Today

Blackboard Community (Website) Operational

90 days ago

100.0 % uptime

Today

Developer Portal - developer.blackboard.com Operational

90 days ago

100.0 % uptime

Today

Learn - Cloud & Social Tools Operational

90 days ago

100.0 % uptime

Today

Learn - Mobile Services - Global Operational

90 days ago

100.0 % uptime

Today

Learn - Open Education Platform Operational

90 days ago

100.0 % uptime

Today

Learn - Partner Cloud Operational

90 days ago

100.0 % uptime

Today

Learn - SIS Central Operational

90 days ago

100.0 % uptime

Today

SafeAssign Operational

90 days ago

100.0 % uptime

Today

Blackboard Help (Website) Operational

90 days ago

99.97 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Learn SaaS 3900.30.0: Feature Test/Stage Release (scheduled for Dec 7, 2021) Dec 7, 00:00 - Dec 8, 00:00 EST

Blackboard will be deploying the Learn SaaS 3900.30.0 Feature Release to Test and Staging environments.

Scheduled for Dec 7, 2021
Posted on Dec 3, 11:20 EST

Collaborate (Asia Pacific) Impacting Maintenance Dec 8, 09:00-13:00 EST

Blackboard will be deploying our Collaborate v21.22 release to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.

Start Time:
Thursday, December 9, 2021 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours

End Time:
Thursday, December 9, 2021 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oM8qWAE&homepage=true
Posted on Nov 19, 17:36 EST

Collaborate (EU) Impacting Maintenance Dec 8, 19:00-23:00 EST

Blackboard will be deploying our Collaborate v21.22 release to the Europe region (https://eu.bbcollab.com), hosted in AWS (Ireland): eu-west-1.

Start Time:
Thursday, December 9, 2021 12:00 Midnight GMT

End Time:
Thursday, December 9, 2021 4:00 AM GMT

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oM8qWAE&homepage=true
Posted on Nov 19, 17:38 EST

Collaborate (CA) Impacting Maintenance Dec 9, 02:00-06:00 EST

Blackboard will be deploying our Collaborate v21.22 release to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time:
Thursday, December 9, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, December 9, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oM8qWAE&homepage=true
Posted on Nov 19, 17:41 EST

Collaborate (US) Impacting Maintenance Dec 9, 02:00-06:00 EST

Blackboard will be deploying our Collaborate v21.22 release to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.

Start Time:
Thursday, December 9, 2021 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, December 9, 2021 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oM8qWAE&homepage=true
Posted on Nov 19, 17:40 EST

Past Incidents

Dec 4, 2021

No incidents reported today.

Dec 3, 2021

Learn SaaS 3900.28.0: Feature Production Release (scheduled for Dec 2, 2021)

Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Dec 3, 10:25 EST

In progress - Release is currently in progress. Please refer to the release notes for more details on this release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Dec 2, 10:13 EST

Scheduled - Blackboard will be deploying the Learn SaaS 3900.28.0 Feature Release to Production environments.

Scheduled for Dec 2, 2021
Nov 30, 08:26 EST

Dec 2, 2021

Dec 1, 2021

Learn Saas Outage - US Service Interruption

Resolved - This incident has been resolved and sites restored.
Dec 1, 14:51 EST

Investigating - We are currently experiencing a service interruption for a subset of clients in the US East Region. We have identified the root cause of the issue and working toward resolution. Additional updates will be posted to status.blackboard.com
Dec 1, 14:48 EST

Learn SaaS 3900.28.0: Maintenance Test/Stage Release (scheduled for Nov 30, 2021)

Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Dec 1, 09:36 EST

In progress - Release is currently in progress.
Nov 30, 08:21 EST

Update - Please refer to this release note for more details on this release: https://help.blackboard.com/node/42241
Nov 29, 13:07 EST

Scheduled - Blackboard will be deploying a Learn SaaS 3900.28.0 Maintenance Release to Test and Staging environments. Full release number is 3900.28.0-rel.11+732fc84.

Scheduled for Nov 30, 2021
Nov 29, 08:19 EST

Nov 30, 2021

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

Learn SaaS 3900.26.0: Maintenance Production Release (scheduled for Nov 25, 2021)

Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Nov 26, 08:29 EST

In progress - Release is currently in progress. Please refer to this release note for more details on this release: https://help.blackboard.com/node/42216
Nov 25, 12:56 EST

Scheduled - Blackboard will be deploying a Learn SaaS 3900.26.0 Maintenance Release to Production environments.

Scheduled for Nov 25, 2021
Nov 23, 10:57 EST

Nov 25, 2021

Developer Portal Impacting Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 17:35 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 17:00 EST

Scheduled - Blackboard will be migrating the Developer Portal (https://developer.blackboard.com).

Start Time:
Thursday, November 25, 2021 5:00 PM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, November 25, 2021 6:00 PM EST (Eastern Standard Time) UTC/GMT -5 hours

Customers will experience no availability to the Developer Portal during the maintenance window.
All LTI and RESTful integrations will be unavailable during this window.

This migration is expected to take an hour or less.

For more information, please refer to: https://blackboard.secure.force.com/btbb_articleview?id=kAE5Y000000oM61WAE&homepage=true
Nov 10, 16:57 EST

Nov 24, 2021

Learn SaaS 3900.28.0: Maintenance Test/Stage Release (scheduled for Nov 23, 2021)

Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Nov 24, 09:56 EST

In progress - Release is currently in progress. Please refer to this release note for more details on this release: https://help.blackboard.com/node/42181
Nov 23, 09:26 EST

Update - Full release number is 3900.28.0-rel.8+671a810.
Nov 22, 13:28 EST

Scheduled - Blackboard will be deploying a Learn SaaS 3900.28.0 Maintenance Release to Test and Staging environments.

Scheduled for Nov 23, 2021
Nov 22, 10:51 EST

Nov 23, 2021

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

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