Identified - Since June 22, data in some tables in the Blackboard Data Canonical Data Model (CDM) are not being updated for some clients due to an issue with the data pipeline. This is being investigated and we will provide an update when we have more information and/or a resolution. In the meantime, clients can check how recently a table has been updated by adapting the following query: "select max(row_updated_time) as last_update, max(row_inserted_time) as last_insert from [table name]".
Jun 24, 10:14 EDT
Update - We are continuing to work on a fix for this issue.
Jun 23, 14:00 EDT
Identified - We've paused the release of the new undo/redo capability in Bb Annotate due to an issue causing loss of information on comments. The root cause of it has been identified, and we'll communicate a new target date for the deployment in the following days. We're sorry for any inconvenience this may cause, as we understand this is a critical timing, and a critical tool for the grading process.
May 20, 09:24 EDT
Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.
Blackboard will be deploying our Collaborate v22.12 release to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.
Start Time: Thursday, July 14, 2022 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
End Time: Thursday, July 14, 2022 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
Blackboard will be deploying our Collaborate v22.12 release to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.
Start Time: Thursday, July 14, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
End Time: Thursday, July 14, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
The SafeAssign servers will be under maintenance during the following service window:
Start: Tuesday, July 19th, 2022 05:00 UTC End: Tuesday, July 19th, 2022 08:00 UTC
This service window was scheduled taking into consideration the service lowest usage period. During this service window the following items will be affected:
Learn clients: • Submissions in an Assignment - will be queued until SafeAssign is back online • Direct Submit - submitting a paper here won't be possible - HTTP 503 will be returned by Learn during an attempt to Access Course Tools > SafeAssign. • Creating a new Assignment within an existing Course during the maintenance window will cause that these Assignments will have the option "Check submissions for plagiarism using SafeAssign" disabled. This option will be disabled (unchecked) even if the instructor enables it during the creation of the Assignment. Therefore, any submissions within this Assignment will not be processed or queued to be processed. In this specific use-case the instructor will have to edit the settings of such an Assignment after the maintenance window is over and re-enable the "Check submissions for plagiarism using SafeAssign" option.
Other clients: • Submissions submitted in an Assignment - SafeAssign service will return HTTP 503. • Direct Submit is not yet supported in the currently released version Posted on
Jun 28, 11:42 EDT