Services Status
Identified - Since June 22, data in some tables in the Blackboard Data Canonical Data Model (CDM) are not being updated for some clients due to an issue with the data pipeline. This is being investigated and we will provide an update when we have more information and/or a resolution. In the meantime, clients can check how recently a table has been updated by adapting the following query: "select max(row_updated_time) as last_update, max(row_inserted_time) as last_insert from [table name]".
Jun 24, 10:14 EDT

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with Behind the Blackboard access select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
All others who would like to subscribe please select here: https://blackboard.secure.force.com/publickbarticleview?id=kAC1O000000PB4f

Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Americas Operational
90 days ago
99.83 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.98 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
97.2 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
100.0 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (US) Operational
90 days ago
99.98 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
99.99 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Data - data.blackboard.com Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Blackboard will be deploying the Learn SaaS 3900.48.0 Feature Release to Test and Staging environments.

Scheduled for August 16, 2022

Posted on Aug 12, 09:32 EDT
Past Incidents
Aug 14, 2022

No incidents reported today.

Aug 13, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Aug 13, 15:52 EDT
In progress - Release is currently in progress. Full build number is 3900.46.0-rel.22+29d441b.
Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes

Aug 11, 07:55 EDT
Update - The issue delaying this release has been resolved. The Learn SaaS 3900.46.0 Feature Release to Production environments is now scheduled for Thursday, August 11.
Aug 9, 15:08 EDT
Update - Due to an issue found during testing, the Learn SaaS 3900.46.0 Feature Production release, originally scheduled for August 4th, will be delayed. Timing of the release will be provided as soon as more information is available.
Aug 3, 18:32 EDT
Scheduled - Blackboard will be deploying the Learn SaaS 3900.46.0 Feature Release to Production environments.

Scheduled for August 4, 2022

Aug 2, 12:36 EDT
Aug 12, 2022
Completed - The scheduled maintenance has been completed.
Aug 12, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:00 EDT
Scheduled - A phased roll-out deployment for the new undo/redo functionality of Bb Annotate will be performed starting on August 1st. Please refer to help.blackboard.com for more details on this release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes#3900.46.0-19
Jul 29, 11:35 EDT
Aug 11, 2022
Resolved - This incident has been resolved.
Aug 11, 19:31 EDT
Update - Connect SMS messages are now sending as expected. Phone calls and email messages were operating as normal during this time. We apologize for any inconvenience that you may have experienced.
Aug 11, 19:31 EDT
Update - Our engineers continue to investigate this issue. We will update this page when the issue is resolved.
Aug 11, 18:12 EDT
Investigating - Connect is currently experiencing a delay in sending SMS messages. Email and voice messages are being delivered as expected.

Our engineering team is investigating and working towards a resolution. We will update this page as progress is made.

Aug 11, 14:09 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:02 EDT
Scheduled - The Collaborate v22.14 release will be deployed to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.

Start Time:
Thursday, August 11, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 11, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oN5nWAE&homepage=true

Jul 28, 13:35 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:02 EDT
Scheduled - The Collaborate v22.14 release will be deployed to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time:
Thursday, August 11, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, August 11, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oN5nWAE&homepage=true

Jul 28, 13:37 EDT
Aug 10, 2022
Completed - The scheduled maintenance has been completed.
Aug 10, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 19:00 EDT
Scheduled - The Collaborate v22.14 release will be deployed to the Europe region (https://eu.bbcollab.com), hosted in AWS (Ireland): eu-west-1.

Start Time:
Thursday, August 11, 2022 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1

End Time:
Thursday, August 11, 2022 4:00 AM IST (Irish Standard Time) UTC/GMT +1

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oN5nWAE&homepage=true

Jul 28, 13:38 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 11:00 EDT
Scheduled - The Collaborate v22.14 release will be deployed to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.

Start Time:
Thursday, August 11, 2022 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, August 11, 2022 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oN5nWAE&homepage=true

Jul 28, 13:40 EDT
Completed - The scheduled maintenance has been completed.
Aug 10, 08:31 EDT
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000oN2yWAE
Aug 9, 15:12 EDT
In progress - Release is currently in progress. Full build number is 3900.46.0-rel.22+29d441b. This is a UI only update, so the build number will not change from the last release.
Aug 9, 15:03 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.46.0 Maintenance Release to Test and Staging environments.

Scheduled for August 9, 2022

Aug 8, 12:15 EDT
Aug 9, 2022
Resolved - Connect SMS messages are now sending as expected. Phone calls and email messages were operating as normal during this time. We apologize for any inconvenience that you may have experienced.
Aug 9, 22:27 EDT
Investigating - Connect is currently experiencing a delay in sending SMS messages. Email and voice messages are being delivered as expected.

Our engineering team is investigating and working towards a resolution. We will update this page as progress is made.

Aug 9, 20:51 EDT
Resolved - The issue delaying the Learn SaaS 3900.46 release to Production has been resolved. The release will be scheduled for Thursday, August 11.
Aug 9, 15:06 EDT
Update - We are continuing to investigate the issue.
Aug 5, 15:40 EDT
Investigating - In order to address an issue found during testing, the Learn SaaS 3900.46.0 Feature Production release, originally scheduled for August 4th, will be delayed. Timing of the release will be provided as soon as more information is available.
Aug 4, 14:33 EDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Aug 4, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Aug 4, 14:28 EDT
Update - Investigation is complete and the release has resumed.
Jul 28, 12:49 EDT
Update - The release has been paused to investigate a potential deployment issue. Further information will be provided as it becomes available.
Jul 28, 09:53 EDT
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000oMw7WAE
Jul 28, 08:50 EDT
In progress - Release is currently in progress. Full build number is 3900.44.0-rel.23+b930328
Jul 28, 08:34 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.44.0 Maintenance Release to Production environments.

Scheduled for July 28, 2022

Jul 26, 09:36 EDT
Completed - The scheduled maintenance has been completed.
Aug 4, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 12:00 EDT
Scheduled - Infrastructure maintenance will be completed on data.blackboard.com on Wednesday, August 4 at 12 PM EDT. During this time, Bb Data may be unavailable. This will only impact clients in the Canadian region (CA-PROD-1).

Start Time:
Wednesday, August 4, 2022 12:00 PM EDT (Eastern Daylight Time) UTC/GMT -4hours
 
End Time:
Wednesday, August 4, 2022 12:30 PM EDT (Eastern Daylight Time) UTC/GMT -4hours

Jul 14, 14:49 EDT
Aug 3, 2022
Resolved - Connect SMS messages are now sending as expected. Phone calls and email messages were operating as normal during this time. We apologize for any inconvenience that you may have experienced.
Aug 3, 13:10 EDT
Identified - Connect is currently experiencing a delay in sending SMS messages. Email and voice messages are being delivered as expected.

Our engineering team is investigating and working towards a resolution. We will update this page as progress is made.

Aug 3, 12:16 EDT
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Aug 3, 08:42 EDT
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000oN2yWAE
Aug 2, 12:33 EDT
In progress - Release is currently in progress. Full build number is 3900.46.0-rel.22+29d441b
Aug 2, 08:07 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.46.0 Maintenance Release to Test and Staging environments.

Scheduled for Aug 2, 2022

Jul 29, 13:22 EDT
Aug 2, 2022
Resolved - SMS messages are now sending as expected. Note: phone calls and email messages have been sending and were not affected.
Aug 2, 18:15 EDT
Investigating - Connect is experiencing delays in sending SMS messages. Phone calls and email messages are operating as expected Our engineers are investigating.
Aug 2, 15:08 EDT
Aug 1, 2022
Jul 31, 2022

No incidents reported.