Services Status
All Systems Operational

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Blackboard is the largest education technology and services company in the world.
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Americas Operational
90 days ago
99.97 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.91 % uptime
Today
Collaborate Original - Managed Hosting (US) Operational
90 days ago
99.83 % uptime
Today
Collaborate Ultra - AWS (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate Ultra - AWS (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (US) Operational
90 days ago
99.98 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
99.88 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate Ultra - AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.98 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate Original - Managed Hosting (EU) Operational
90 days ago
100.0 % uptime
Today
Collaborate Ultra - AWS (EU) Operational
90 days ago
99.95 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
99.97 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
99.95 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Blackboard will be deploying our Collaborate Ultra v20.18 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, October 8, 2020 12:00 Midnight AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours

End Time:
Thursday, October 8, 2020 4:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA1O000000fxX6&homepage=true
Posted on Sep 23, 18:16 EDT
Blackboard will be deploying our Collaborate Ultra v20.18 release to Europe (AWS Ireland)

Start Time:
Thursday, October 8, 2020 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1 hour

End Time:
Thursday, October 8, 2020 4:00 AM IST (Irish Standard Time) UTC/GMT +1 hour

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA1O000000fxX6&homepage=true
Posted on Sep 23, 18:19 EDT
Blackboard will be deploying our Collaborate Ultra v20.18 release to Canada (AWS Montreal)

Start Time:
Thursday, October 8, 2020 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, October 8, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA1O000000fxX6&homepage=true
Posted on Sep 23, 18:21 EDT
Blackboard will be deploying our Collaborate Ultra v20.18 release to US (AWS Virginia)

Start Time:
Thursday, October 8, 2020 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, October 8, 2020 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAA1O000000fxX6&homepage=true
Posted on Sep 23, 18:20 EDT
Past Incidents
Sep 25, 2020
Resolved - Friday, September 25, 2020 3:09 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 25, 15:13 EDT
Resolved - This incident has been resolved.
Sep 25, 06:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 05:38 EDT
Identified - Some EU AMS1 Hosted Learn sites may be currently inaccessible. We are currently working to fix this.
Sep 25, 05:21 EDT
Resolved - This incident has been resolved
There was unexpected downtime during scheduled maintenance. The issue has been resolved and all environments are functioning as expected.
Sep 25, 00:24 EDT
Investigating - We are currently investigating this issue.
Additional updates will be posted to status.blackboard.com
Sep 25, 00:06 EDT
Sep 24, 2020

No incidents reported.

Sep 23, 2020
Resolved - Wednesday, September 23, 2020 01:20 PM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 23, 08:22 EDT
Resolved - This incident has been resolved.
Full RCA is currently underway.
Sep 23, 01:20 EDT
Investigating - US Hosted Original Collaborate is currently inaccessible. The site is displaying HTTP Status 404. We are currently investigating the issue.
Sep 22, 21:51 EDT
Sep 22, 2020
Sep 21, 2020
Resolved - Monday, September 21, 2020 10:08 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 21, 10:20 EDT
Resolved - Monday, September 21, 2020 8:04 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 21, 10:19 EDT
Resolved - Monday, September 21, 2020 6:53 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 21, 07:02 EDT
Resolved - Monday, September 21, 2020 08:25 AM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 21, 03:28 EDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - This incident has been resolved.
Sep 18, 18:00 EDT
Investigating - A subset of Blackboard Mass Notifications clients are currently experiencing a delay in processing automated attendance and demographic imports of up to one hour. These messages and imports are still being sent/processed, but with the aforementioned possible delay. Our development team is working diligently to resolve this issue as soon as possible.
Sep 18, 13:59 EDT
Resolved - Friday, September 18, 2020 04:15 AM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 18, 02:54 EDT
Sep 17, 2020
Resolved - Thursday, September 17, 2020 1:58 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 17, 14:00 EDT
Sep 16, 2020

No incidents reported.

Sep 15, 2020
Resolved - Tuesday, September 15, 2020 1:07 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 15, 13:08 EDT
Resolved - Tuesday, September 15, 2020 11:37 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 15, 11:47 EDT
Resolved - Tuesday, September 15, 2020 11:27 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an issue where session attendees could not hear each other within sessions. A single Collaborate Ultra Saturn server was taken out of service to address this issue. For any sessions that are still experiencing issues, please have everyone exit the session and re-enter. The issue has been escalated to the Blackboard Collaborate Ultra development team for further analysis and troubleshooting.
Sep 15, 11:38 EDT
Resolved - Tuesday, September 15, 2020 8:34 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 15, 09:27 EDT
Resolved - Tuesday, September 15, 2020 07:00 AM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 15, 02:37 EDT
Sep 14, 2020
Resolved - We experienced a service disruption within our Learn Managed Hosted environments affecting some clients in the RUH1 region, Sept 14 2020
From (GMT): 11:33:39
To (GMT) 14:01:13
All sites are online and stable.
Sep 14, 11:48 EDT
Resolved - Monday, September 14, 2020 9:25 PM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 14, 04:50 EDT
Sep 13, 2020
Resolved - We experienced a service disruption within our Learn Managed Hosted environments affecting some clients in the RUH1 region Sept 13 2020
From (GMT):07:05:41
To (GMT) 08:01:46
The necessary steps were taken and issue is resolved
Sep 13, 12:25 EDT
Sep 12, 2020
Resolved - Saturday, September 12, 2020 10:40 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 12, 12:19 EDT
Postmortem - Read details
Sep 17, 18:17 EDT
Resolved - Saturday, September 12, 2020 10:07 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced being stuck in a joining state and then the session was ended due to inactivity. A single Collaborate Ultra Saturn server (166) was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 12, 10:22 EDT
Sep 11, 2020
Resolved - Friday, September 11, 2020 6:51 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced being stuck in a joining state. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Sep 11, 19:00 EDT