Blackboard Inc. Status

Services Status

All Systems Operational

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Blackboard is the largest education technology and services company in the world.
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Uptime over the past 90 days. View historical uptime.

Americas Operational

90 days ago

99.98 % uptime

Today

Ally - Canada Operational

90 days ago

100.0 % uptime

Today

Ally - North America Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict Operational

90 days ago

100.0 % uptime

Today

BB Comms HQ (Formerly ParentLink) Operational

90 days ago

100.0 % uptime

Today

Collaborate Original - Managed Hosting (US) Operational

90 days ago

99.83 % uptime

Today

Collaborate Ultra - AWS (Canada) Operational

90 days ago

100.0 % uptime

Today

Collaborate Ultra - AWS (US) Operational

90 days ago

100.0 % uptime

Today

Connect - Connect 5 Operational

90 days ago

100.0 % uptime

Today

Connect - ConnectTxt US Operational

90 days ago

100.0 % uptime

Today

Connect - TipTxt Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (Canada) Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (US) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn Americas Operational

90 days ago

99.97 % uptime

Today

Learn – AWS Gov Cloud (US) Operational

90 days ago

100.0 % uptime

Today

Web Community Manager (formerly Schoolwires) Operational

90 days ago

99.88 % uptime

Today

Learn – Mobile Services - Americas Operational

90 days ago

100.0 % uptime

Today

Asia Pacific Operational

90 days ago

99.99 % uptime

Today

Ally - Asia Pacific Operational

90 days ago

100.0 % uptime

Today

Ally - Australia Operational

90 days ago

100.0 % uptime

Today

Analytics - on AWS (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Collaborate Ultra - AWS (Asia Pacific) Operational

90 days ago

100.0 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational

90 days ago

99.99 % uptime

Today

Learn – Mobile Services – Asia Pacific Operational

90 days ago

100.0 % uptime

Today

Europe, Middle East & Africa Operational

90 days ago

99.98 % uptime

Today

Ally - Europe Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting (EMEA) Operational

90 days ago

100.0 % uptime

Today

Analytics - Managed Hosting (Saudi) Operational

90 days ago

100.0 % uptime

Today

Analytics - Predict (EMEA) Operational

90 days ago

100.0 % uptime

Today

Collaborate Original - Managed Hosting (EU) Operational

90 days ago

100.0 % uptime

Today

Collaborate Ultra - AWS (EU) Operational

90 days ago

99.96 % uptime

Today

Connect - ConnectTxt International Operational

90 days ago

100.0 % uptime

Today

Learn - Managed Hosting (Europe) Operational

90 days ago

99.97 % uptime

Today

Learn - Managed Hosting (Saudi) Operational

90 days ago

99.95 % uptime

Today

Learn - SaaS Deployment for Blackboard Learn (Europe) Operational

90 days ago

99.98 % uptime

Today

Learn – Mobile Services – Europe Operational

90 days ago

100.0 % uptime

Today

Global Operational

90 days ago

99.99 % uptime

Today

BB Annotate Operational

90 days ago

100.0 % uptime

Today

Behind The Blackboard Operational

90 days ago

100.0 % uptime

Today

Blackboard Community (Website) Operational

90 days ago

100.0 % uptime

Today

Developer Portal - developer.blackboard.com Operational

90 days ago

100.0 % uptime

Today

Learn - Cloud & Social Tools Operational

90 days ago

100.0 % uptime

Today

Learn - Mobile Services - Global Operational

90 days ago

99.98 % uptime

Today

Learn - Open Education Platform Operational

90 days ago

100.0 % uptime

Today

Learn - Partner Cloud Operational

90 days ago

100.0 % uptime

Today

Learn - SIS Central Operational

90 days ago

100.0 % uptime

Today

SafeAssign Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SafeAssign Impacting Maintenance Nov 3, 01:00-05:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 23, 05:16 EDT

Scheduled - SafeAssign team will perform maintenance and upgrade on its production DB, the service window is expected to last approximately 4 hours.

Start
Tuesday, November/03/2020, 05:00 AM UTC

End
Tuesday, November/03/2020, 09:00 AM UTC

The manner of maintenance will lead to service unavailability for approximately 2 hours during the service window.
As this is a planned maintenance work, we have attempted to schedule the downtime during a low usage period. However, we apologize for any inconvenience this maintenance may cause.
Nov 3, 01:00 EST

Collaborate Ultra (Asia Pacific) Impacting Maintenance Nov 4, 09:00-13:00 EDT

Blackboard will be performing scheduled database maintenance for Asia Pacific (AWS Sydney)

Start Time:
Thursday, November 5, 2020 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

End Time:
Thursday, November 5, 2020 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

Collaborate Ultra customers will experience intermittent availability during the maintenance window. We strongly recommend avoiding using Collaborate Ultra throughout the maintenance window due to the database maintenance being performed, even if the site is up and running. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYO&homepage=true
Posted on Oct 21, 14:45 EDT

Collaborate Ultra (EU) Impacting Maintenance Nov 5, 19:00-23:00 EDT

Blackboard will be performing scheduled database maintenance for Europe (AWS Ireland)

Start Time:
Friday, November 6, 2020 12:00 Midnight GMT

End Time:
Friday, November 6, 2020 4:00 AM GMT

Collaborate Ultra customers will experience intermittent availability during the maintenance window. We strongly recommend avoiding using Collaborate Ultra throughout the maintenance window due to the database maintenance being performed, even if the site is up and running. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYO&homepage=true
Posted on Oct 21, 14:45 EDT

Collaborate Original (EU) Potential Impacting Maintenance Nov 5, 20:00 - Nov 6, 00:00 EDT

Blackboard will be performing scheduled infrastructure maintenance at our AMS1 (Amsterdam Hosted) data center.

Start Time:
Friday, November 6, 2020 2:00 AM CET (Central European Time) UTC/GMT + 1 hour

End Time:
Friday, November 6, 2020 6:00 AM CET (Central European Time) UTC/GMT + 1 hour

Collaborate Original customers may potentially experience periods of slow or intermittent connectivity. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYi&homepage=true
Posted on Oct 23, 18:36 EDT

Collaborate Ultra (Canada) Impacting Maintenance Nov 6, 02:00-06:00 EDT

Blackboard will be performing scheduled database maintenance for Collaborate Ultra Canada (AWS Montreal)

Start Time:
Thursday, Friday, November 6, 2020 2:00 AM EDT (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, Friday, November 6, 2020 6:00 AM EDT (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. We strongly recommend avoiding using Collaborate Ultra throughout the maintenance window due to the database maintenance being performed, even if the site is up and running. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYO&homepage=true
Posted on Oct 21, 14:45 EDT

Collaborate Ultra (US) Impacting Maintenance Nov 6, 02:00-06:00 EDT

Blackboard will be performing scheduled database maintenance for Collaborate Ultra US (AWS Virginia)

Start Time:
Thursday, Friday, November 6, 2020 2:00 AM EDT (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, Friday, November 6, 2020 6:00 AM EDT (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. We strongly recommend avoiding using Collaborate Ultra throughout the maintenance window due to the database maintenance being performed, even if the site is up and running. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYO&homepage=true
Posted on Oct 21, 14:45 EDT

Collaborate Ultra (Asia Pacific) Impacting Maintenance Nov 11, 09:00-13:00 EDT

Blackboard will be deploying our Collaborate Ultra v20.20 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, November 12, 2020 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

End Time:
Thursday, November 12, 2020 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYd&homepage=true
Posted on Oct 23, 17:49 EDT

Collaborate Ultra (EU) Impacting Maintenance Nov 11, 19:00-23:00 EDT

Blackboard will be deploying our Collaborate Ultra v20.20 release to Europe (AWS Ireland)

Start Time:
Thursday, November 12, 2020 12:00 Midnight GMT

End Time:
Thursday, November 12, 2020 4:00 AM GMT

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYd&homepage=true
Posted on Oct 23, 17:49 EDT

Collaborate Ultra (Canada) Impacting Maintenance Nov 12, 02:00-06:00 EDT

Blackboard will be deploying our Collaborate Ultra v20.20 release to Canada (AWS Montreal)

Start Time:
Thursday, November 12, 2020 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, November 12, 2020 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYd&homepage=true
Posted on Oct 23, 17:49 EDT

Collaborate Ultra (US) Impacting Maintenance Nov 12, 02:00-06:00 EDT

Blackboard will be deploying our Collaborate Ultra v20.20 release to US (AWS Virginia)

Start Time:
Thursday, November 12, 2020 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, November 12, 2020 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAA1O000000fxYd&homepage=true
Posted on Oct 23, 17:49 EDT

Past Incidents

Oct 27, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Tuesday, October 27, 2020 at 10:08 PM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 27, 22:25 EDT

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Tuesday, October 27, 2020 at 5:31 PM - 5:35 PM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 27, 17:51 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Tuesday, October 27, 2020 2:12 PM (Irish Standard Time) GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 27, 09:17 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Tuesday, October 27, 2020 1:42 PM (Irish Standard Time) GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 27, 08:48 EDT

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Tuesday, October 27, 2020 at 6:05 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 27, 06:07 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Tuesday, October 27, 2020 8:14 AM (Irish Standard Time) GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~8 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 27, 04:24 EDT

Oct 26, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Monday, October 26, 2020 at 5:58 PM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 26, 18:01 EDT

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Monday, October 26, 2020 at 12:20 PM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 26, 12:39 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Monday, October 26, 2020 1:24 PM (Irish Standard Time) GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 26, 09:35 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Monday, October 26, 2020 11:05 AM (Irish Standard Time) GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~25 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 26, 07:08 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Monday, October 26, 2020 08:51 AM (Irish Standard Time) GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 26, 04:55 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Monday, October 26, 2020 08:05 AM (Irish Standard Time) GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~3 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 26, 04:09 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Monday, October 26, 2020 07:30 AM (Irish Standard Time) GMT - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~8 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 26, 03:47 EDT

Oct 25, 2020

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Sunday, October 25, 2020 6:00 AM (Irish Standard Time) GMT +1 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~75 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Oct 25, 01:00 EDT

Oct 24, 2020

No incidents reported.

Oct 23, 2020

Collaborate Ultra - AWS (Canada) Single Session Server Taken Out of Service

Resolved - Friday, October 23, 2020 at 12:49 PM EDT (Eastern Daylight Time) GMT -4 hours - A small subset (< .5%) of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~5 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 23, 13:21 EDT

Oct 22, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Thursday, October 22, 2020 at 9:16 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset (< .5%) of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions for ~4 minutes. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 22, 09:26 EDT

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Thursday, October 22, 2020 4:00 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 22, 04:02 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Thursday, October 22, 2020 8:14 AM (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 22, 03:23 EDT

Oct 21, 2020

Collaborate Original - Managed Hosting (US) Single Session Server Taken Out of Service

Resolved - Wednesday, October 21, 2020 2:35 PM EDT (Eastern Daylight Time) GMT -4 hours - A single Collaborate Original server was taken out of service due to a technical issue. For any sessions that are still experiencing issues, all attendees must close out the session entirely and then rejoin the session.
Oct 21, 14:37 EDT

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Wednesday, October 21, 2020 between 11:58 AM and 12:04 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 21, 12:08 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Wednesday, October 21, 2020 between 2:04 PM and 2:08 PM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 21, 09:17 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Wednesday, October 21, 2020 9:21 AM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 21, 04:23 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Wednesday, October 21, 2020 6:28am IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 21, 01:31 EDT

Oct 20, 2020

Collaborate Ultra - AWS (US- Brazil Satellite) Single Session Server Taken Out of Service

Resolved - Tuesday, October 20, 2020 between 2:20 PM and 2:26 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users hosted in Brazil Satellite may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 20, 14:36 EDT

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Tuesday, October 20, 2020 between 9:25 AM and 9:43 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 20, 09:47 EDT

Oct 19, 2020

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Monday, October 19, 2020 between 10:52 AM and 10:58 AM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 19, 11:14 EDT

Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Resolved - Monday, October 19, 2020 10:24am EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 19, 10:25 EDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

Connectivity to SaaS systems

Resolved - This incident has been resolved.
Oct 15, 08:39 EDT

Update - We are continuing to monitor for any further issues.
Oct 15, 08:09 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 08:09 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 15, 08:01 EDT

Update - We are continuing to investigate this issue.
Oct 15, 08:01 EDT

Update - We are continuing to investigate this issue.
Oct 15, 07:59 EDT

Investigating - We are receiving some reports with connectivity to SaaS systems and our teams are currently working on this.
Oct 15, 07:52 EDT

Collaborate Ultra - AWS (EU) - Session Connection Errors

Resolved - The issue has been resolved by the Collaborate SRE team and users should be able to join sessions without issue.
Oct 15, 07:51 EDT

Investigating - October 15, 2020 12:00 PM IST (Irish Standard Time) GMT +1 hour - Some Collaborate Ultra users may experience errors when joining sessions. The Collaborate SRE team is currently investigating this issue.
Oct 15, 07:10 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Thursday, October 15, 2020 10:55 AM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 15, 05:55 EDT

Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service

Resolved - Thursday, October 15, 2020 8:25 AM IST (Irish Standard Time) GMT +1 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 15, 03:28 EDT

Oct 14, 2020

SafeAssign - Processing time delay

Resolved - The backlog has been processed.
Oct 14, 12:18 EDT

Monitoring - Due to the high load of incoming papers, currently, there is a backlog to be processed and the expected waiting time is around 6 hours.
Oct 13, 06:23 EDT

Collaborate Ultra - AWS (EU) - Session Connection Errors

Resolved - The issue has been resolved by the Collaborate SRE team and users should be able to join sessions without issue.
Oct 14, 07:33 EDT

Update - We are continuing to investigate this issue.
Oct 14, 06:59 EDT

Investigating - October 14, 2020 11:40 AM IST (Irish Standard Time) GMT +1 hour - Some Collaborate Ultra users may experience a 500 error when joining sessions. The Collaborate SRE team is currently investigating this issue.
Oct 14, 06:44 EDT

Oct 13, 2020

Collaborate Ultra - AWS (US- Brazil Satellite) Single Session Server Taken Out of Service

Resolved - Tuesday, October 13, 2020 between 6:22 PM and 6:38 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users hosted in Brazil Satellite may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 13, 18:45 EDT

Collaborate Ultra - AWS (Canada) Single Session Server Taken Out of Service

Resolved - Tuesday, October 13, 2020 between 1:47 PM and 1:54 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.
Oct 13, 14:23 EDT

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