Services Status
3900.15 and 3900.17 Release
Monitoring - As part of our commitment to release quality, we’re pausing the Blackboard Learn SaaS 3900.15.0 release to client Production servers, previously scheduled for Thursday, June 3, 2021. For more information, please refer to the Release Notes area of help.blackboard.com

We are delaying the Blackboard Learn SaaS 3900.17.0 release to client Testing servers, previously scheduled for Tuesday, June 8, 2021. We’ll update this note as soon as we’ve identified a new target date. More updates will follow soon.
Jun 8, 11:10 EDT
Identified - As part of our commitment to release quality, we’re delaying the Blackboard Learn SaaS 3900.17.0 release to client Testing servers, previously scheduled for Tuesday, June 8, 2021. We’ll update this note as soon as we’ve identified a new target date. More updates will follow soon.
Jun 8, 10:06 EDT

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
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Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Uptime over the past 90 days. View historical uptime.
Americas Operational
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
100.0 % uptime
Today
Collaborate Original - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
99.9 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
99.97 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.99 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
99.97 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.99 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
99.97 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Behind the Blackboard Maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 01:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:03 EDT
Scheduled - On Saturday, June 12, 2021, Salesforce will be conducting scheduled maintenance that will affect Behind the Blackboard. The maintenance window will begin at 1:00 am US Eastern Standard Time (EST), and is expected to continue until 1:05 am US EST on Saturday, June 12, 2021.

During this 5 minute maintenance window, Behind the Blackboard will not be accessible. Behind the Blackboard users will not be able to log into the system to log/view cases and knowledge base articles.
In the event that you need to contact Blackboard Client Support during this maintenance window, please do so by calling us directly.

Start Time: 05:00 UTC (01:00 EST), June 12, 2021
End Time: 05:05 UTC (01:05 EST), June 12, 2021
Jun 11, 15:04 EDT
Jun 11, 2021
Collaborate Original - Managed Hosting (US) Service Disruption
Resolved - Maintenance has been completed and services have been restored.
Jun 11, 17:49 EDT
Identified - Friday, June 11, 2021 at 3:38 pm EDT -We have identified an issue with Original Collaborate that requires an emergency maintenance restart. The system will be unavailable while this maintenance is being performed. We will update again as the maintenance progresses.
Jun 11, 15:43 EDT
Collaborate Original (US) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:01 EDT
Scheduled - Blackboard will be performing emergency infrastructure maintenance for Collaborate Original US (VA2).

Start Time
Friday, June 11, 2021 3:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Friday, June 11, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Both Collaborate Original SAS and Collaborate Original sessions will be intermittently unavailable during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000kAQGWA2&homepage=true
Jun 10, 13:04 EDT
Connect Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 02:00 EDT
Scheduled - We will perform maintenance in our data center tonight at 2amET. There is potential for 30 to 60 minutes of downtime that will affect the ability to attach documents to email messages.
Jun 10, 18:14 EDT
Jun 10, 2021
Collaborate Ultra - AWS (EU) Single Session Server Taken Out of Service
Resolved - Thursday, June 10 2021 at 1:35 pm GMT - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-eu-prod-saturn-i-00da83ecd97f309e6) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Jun 10, 09:08 EDT
Collaborate Ultra (US) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.10 release to US (AWS Virginia)

Start Time:
Thursday, June 10, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, June 10, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000kAKwWAM&homepage=true
May 27, 13:43 EDT
Collaborate Ultra (Canada) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 02:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.10 release to Canada (AWS Montreal)

Start Time:
Thursday, June 10, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, June 10, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000kAKwWAM&homepage=true
May 27, 13:42 EDT
Jun 9, 2021
Collaborate Ultra (EU) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 19:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.10 release to Europe (AWS Ireland)

Start Time:
Thursday, June 10, 2021 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1

End Time:
Thursday, June 10, 2021 4:00 AM IST (Irish Standard Time) UTC/GMT +1

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000kAKwWAM&homepage=true
May 27, 13:44 EDT
Collaborate Ultra (Asia Pacific) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 10:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.10 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, June 10, 2021 12:00 Midnight AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, June 10, 2021 4:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000kAKwWAM&homepage=true
May 27, 13:46 EDT
Collaborate Original - Managed Hosted (US) Single Session Server Taken Out of Service
Resolved - Wednesday, June 9, 2021 - 11:35 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Original users may have temporarily experienced issues in their sessions. A single Collaborate session server was taken out of service due to a technical issue. If you are still experiencing difficulties, please have all users leave the session and rejoin after a few minutes.
Jun 9, 11:59 EDT
Jun 8, 2021
Errors with Email attachments
Resolved - The email attachment issue has been resolved. Connect 5 is now operating as designed.
Jun 8, 17:57 EDT
Investigating - Users receive an error message when sending emails with attachments. As a workaround, users can insert web-hosted documents as a hyperlink instead of as an attachment. Voice, SMS and emails without attachments are working successful.
Jun 8, 17:23 EDT
Issue with Learn Connectivity
Resolved - This incident is now resolved.
Jun 8, 07:55 EDT
Monitoring - A fix was applied in the Fastly network and we are currently monitoring the situation.
Jun 8, 07:16 EDT
Identified - The issue has been identified and a fix has been applied.
Jun 8, 07:05 EDT
Investigating - We are currently experiencing a connectivity issue with our CDN and our teams are actively working to troubleshoot this event.
Jun 8, 06:40 EDT
Jun 7, 2021
Issues with Announcements following the 3900.15 release
Resolved - The Announcements issue has been resolved and a re-release of 3900.15 was rolled out to affected clients on Saturday, June 5th. Additional information is under the Release Notes section of help.blackboard.com
Jun 7, 10:51 EDT
Investigating - Clients are experiencing issues with Announcements in the 3900.15 release. In an abundance of caution we have temporarily paused the release and engineers are engaged and working on a fix.
Jun 4, 11:20 EDT
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Service Interruption affecting multiple sites in VA2 datacenter
Resolved - This incident has been resolved.
Jun 4, 11:30 EDT
Update - Investigations continue with a small number of client environments still impacted.

Additional updates will be posted to status.blackboard.com
Jun 4, 08:50 EDT
Identified - On 06-04-2021 at 08:32:36 our monitoring team was alerted to an issue in our VA2 datacenter affecting multiple client environments

We are currently investigating this issue.

Additional updates will be posted to status.blackboard.com
Jun 4, 04:50 EDT
Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Monday, May 31 2021 at 11:55 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining a single session server (ultra-us-prod-saturn194). Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
May 31, 12:02 EDT
Collaborate Ultra - AWS (AU) Single Session Server Taken Out of Service
Resolved - Monday, May 31 2021 at 14:12 PM AEST - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-au-prod-saturn21) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
May 31, 02:13 EDT
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