Services Status
Update - We are continuing to work on a fix for this issue.
May 25, 14:00 EDT
Identified - We've paused the release of the new undo/redo capability in Bb Annotate due to an issue causing loss of information on comments. The root cause of it has been identified, and we'll communicate a new target date for the deployment in the following days. We're sorry for any inconvenience this may cause, as we understand this is a critical timing, and a critical tool for the grading process.
May 20, 09:24 EDT

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
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Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Americas Operational
90 days ago
99.94 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
99.94 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.33 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
99.94 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
100.0 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
99.91 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Data - data.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022
Resolved - As of roughly 12:50 Eastern time, all affected sites appeared to be loading and functioning normally.
May 25, 13:06 EDT
Identified - The issue affecting some WCM sites has been identified, and some previously affected sites have recovered. The engineering team is continuing to work on the issue.
May 25, 12:48 EDT
Investigating - At 12:10 PM Eastern time, we began to receive some reports of WCM sites failing to load or being slow to load. Our managed hosting team is aware and is investigating.
May 25, 12:27 EDT
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
May 25, 08:39 EDT
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?Id=kAE5Y000000oMmMWAU
May 24, 09:53 EDT
In progress - Release is currently in progress. Full build number is 3900.41.0-rel.7+d5b9b06
May 24, 07:57 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.41.0 Maintenance Release to Test and Staging environments.

Scheduled for May 24, 2022

May 20, 10:05 EDT
May 24, 2022
Resolved - Tuesday, May 24, 2022, 5:51 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-us-prod-saturn-i-01f23bb2a9673c1b7). Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
May 24, 17:56 EDT
Resolved - Our development team has resolved this issue. Everything is now functioning as expected
May 24, 14:35 EDT
Investigating - Our development team has discovered an issue that is causing some inconsistencies with message delivery with a small subset of clients. You can view the message status in the message Tracking report if you wish to verify your message delivery. If you have any additional questions, please contact our support team.
May 24, 10:55 EDT
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
May 19, 2022
Completed - We've paused the release of the new undo/redo capability in Bb Annotate due to an issue causing loss of information on comments. The root cause of it has been identified, and we'll communicate a new target date for the deployment in the following days. We're sorry for any inconvenience this may cause, as we understand this is a critical timing, and a critical tool for the grading process.
May 19, 13:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:14 EDT
Scheduled - We've paused the release of the new undo/redo capability in Bb Annotate due to an issue causing loss of information on comments. The root cause of it has been identified, and we'll communicate a new target date for the deployment in the following days. We're sorry for any inconvenience this may cause, as we understand this is a critical timing, and a critical tool for the grading process.
May 19, 13:14 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 19, 13:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 EDT
Scheduled - On Thursday, May 19th, the "undo" and "redo" capability in Bb Annotate will be released. You can find more details about this feature in the 3900.39 release notes on help.blackboard.com.

https://help.blackboard.com/es-es/Learn/Administrator/SaaS/Release_Notes#3900.39.0-4

May 13, 14:48 EDT
May 18, 2022
Resolved - This issue has been resolved.
May 18, 20:57 EDT
Update - Imports are now processing, but at a slower than expected rate. The team continues to work towards resolution.
May 18, 20:30 EDT
Update - We are continuing to work on a fix for this issue.
May 18, 20:06 EDT
Identified - For a subset of Bb Comms clients, automated imports are not processing. This will affect nightly demographic uploads as well as automated attendance calls.
May 18, 20:02 EDT
Resolved - As of shortly after 7PM Eastern time, previously affected WCM sites were loading successfully, and all alerts had resolved.
May 18, 19:43 EDT
Identified - As of roughly 6:45 PM Eastern time, our managed hosting team began seeing alerts suggesting that some WCM sites may be slow to load/failing to load. As of 7:10 Eastern, they believe they have identified the issue and are on the path to a resolution.
May 18, 19:12 EDT
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
May 18, 08:57 EDT
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?Id=kAE5Y000000oMmMWAU
May 17, 12:50 EDT
In progress - Release is currently in progress. Full build number is 3900.41.0-rel.5+b654b23
May 17, 08:54 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.41.0 Maintenance Release to Test and Staging environments.

Scheduled for May 17, 2022

May 13, 09:35 EDT
Completed - The 3900.39.0 Maintenance Release scheduled for Production environments on Thursday, May 19 has been cancelled.
May 18, 08:26 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.39.0 Maintenance Release to Production environments.

Scheduled for May 19, 2022

May 17, 10:35 EDT
May 17, 2022
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
May 14, 07:39 EDT
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000oMiAWAU
May 13, 09:36 EDT
In progress - Release is currently in progress.
May 13, 08:40 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.39.0 Maintenance Release to Production environments due to an issue with Automatic Grading in Original Experience courses. Full build number is 3900.39.0-rel.27+6e72bbb.

Scheduled for May 13, 2022

May 12, 10:21 EDT
May 13, 2022
May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:00 EDT
Scheduled - Blackboard will be deploying our Collaborate v22.08 release to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.

Start Time:
Thursday, May 12, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, May 12, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oMkQWAU&homepage=true

Apr 28, 17:08 EDT
Completed - The scheduled maintenance has been completed.
May 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:00 EDT
Scheduled - Blackboard will be deploying our Collaborate v22.08 release to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time:
Thursday, May 12, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, May 12, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oMkQWAU&homepage=true

Apr 28, 17:07 EDT