Services Status
In progress - Release is currently in progress.
Jan 21, 09:13 EST
Scheduled - Blackboard will be deploying a Learn SaaS 3900.32.0 Maintenance Release to Test and Staging environments. Full build number is 3900.32.0-rel.16+0d93045

Scheduled for Jan 21, 2022

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with Behind the Blackboard access select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
All others who would like to subscribe please select here: https://blackboard.secure.force.com/publickbarticleview?id=kAC1O000000PB4f

Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Americas Operational
90 days ago
99.98 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
99.96 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.9 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
99.8 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
99.99 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.96 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
99.78 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
99.98 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
99.99 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
99.84 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
99.97 % uptime
Today
Blackboard Data - data.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Blackboard will be deploying a Learn SaaS 3900.30.0 Maintenance Release to Production environments. This release will address critical SaaS stability issues. Full build number is 3900.30.0-rel.39+97a2be2.

Scheduled for Jan 24, 2022
Posted on Jan 21, 09:17 EST
Past Incidents
Jan 21, 2022

Unresolved incident: Learn SaaS 3900.32.0: Maintenance Test/Stage Release (scheduled for Jan 21, 2022).

Jan 20, 2022
Resolved - Friday, January 21, 2022, 2:36 am GMT A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-eu-prod-saturn-i-0eefc00ee65329ca). Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Jan 20, 21:48 EST
Resolved - Thursday, January 20, 2022, 9:22 pm EST (GMT-5) A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-ca-prod-sbr-saturn-i-029f10c1213ac7842). Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Jan 20, 21:45 EST
Jan 19, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jan 19, 08:19 EST
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000oMJUWA2
Jan 18, 14:05 EST
In progress - Release is currently in progress. Full build number is 3900.32.0-rel.14+24cc696.
Jan 18, 08:27 EST
Scheduled - Blackboard will be deploying a Learn SaaS 3900.32.0 Maintenance Release to Test and Staging environments.

Scheduled for Jan 18, 2022
Jan 14, 09:03 EST
Jan 18, 2022
Jan 17, 2022
Completed - The scheduled maintenance has been completed.
Jan 17, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 03:00 EST
Scheduled - Blackboard will be reconfiguring elements of AWS Quicksight, used in reports at data.blackboard.com in the US-EAST-1 and EU-CENTRAL-1 AWS regions

Start Time: Monday, January 17th, 2022 9:00am CET, 8:00am GMT, 3:00am EST

End Time: Monday, January 17th, 2022 5:00pm CET, 4:00pm GMT, 11:00am EST

Potential Impact: The reports should be considered at-risk during this period and Blackboard Data Reporting users may experience intermittent availability. Note that this will not impact Blackboard Data Developer, Snowflake or any client-side reporting reliant on these components.

Regions: US-EAST-1 and EU-CENTRAL-1 AWS regions
Jan 12, 12:08 EST
Resolved - Monday, January 17, 2022, 9:22 am EST (GMT-5) A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-us-prod-sbr-saturn-i-08f40de5cd5c4b748). Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Jan 17, 09:35 EST
Jan 16, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jan 16, 15:32 EST
In progress - Release is currently in progress. Please refer to Behind the Blackboard for more details on this maintenance release:
https://blackboard.secure.force.com/apex/btbb_articleview?id=kAE5Y000000oMDMWA2
Jan 14, 10:10 EST
Scheduled - Blackboard will be deploying a Learn SaaS 3900.30.0 Maintenance Release to Production environments. This release will address critical issues with Ultra course content copy. Full build number is 3900.30.0-rel.36+30ff7b6.

Scheduled for Jan 14, 2022
Jan 13, 15:20 EST
Jan 15, 2022

No incidents reported.

Jan 14, 2022
Jan 13, 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 EST
Scheduled - Blackboard will be deploying our Collaborate v21.24 release to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.

Start Time:
Thursday, January 13, 2022 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, January 13, 2022 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oMGzWAM&homepage=true
Dec 22, 16:31 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:01 EST
Scheduled - Blackboard will be deploying our Collaborate v21.24 release to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time:
Thursday, January 13, 2022 2:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

End Time:
Thursday, January 13, 2022 6:00 AM EST (Eastern Standard Time) UTC/GMT -5 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oMGzWAM&homepage=true
Dec 22, 16:29 EST
Jan 12, 2022
Completed - The scheduled maintenance has been completed.
Jan 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 19:00 EST
Scheduled - Blackboard will be deploying our Collaborate v21.24 release to the Europe region (https://eu.bbcollab.com), hosted in AWS (Ireland): eu-west-1.

Start Time:
Thursday, January 13, 2022 12:00 Midnight GMT

End Time:
Thursday, January 13, 2022 4:00 AM GMT

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oMGzWAM&homepage=true
Dec 22, 16:34 EST
Completed - The scheduled maintenance has been completed.
Jan 12, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 09:00 EST
Scheduled - Blackboard will be deploying our Collaborate v21.24 release to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.

Start Time:
Thursday, January 13, 2022 1:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours

End Time:
Thursday, January 13, 2022 5:00 AM AEDT (Australian Eastern Daylight Time) UTC/GMT +11 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000oMGzWAM&homepage=true
Dec 22, 16:35 EST
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Please refer to the release notes for more details on the content of this release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Jan 12, 09:12 EST
In progress - Release is currently in progress. Full build number is 3900.32.0-rel.9+cd26260
Jan 11, 07:56 EST
Scheduled - Blackboard will be deploying the Learn SaaS 3900.32.0 Feature Release to Test and Staging environments.

Scheduled for Jan 11, 2022
Jan 7, 08:09 EST
Jan 11, 2022
Resolved - With the Learn SaaS 3900.30.0 Maintenance Release to Production environments we have resolved this incident.
Jan 11, 15:46 EST
Identified - We have identified the cause of the issue and are working toward a resolution. We are in the process of applying a workaround for clients that are affected by this issue and we will be releasing a fix soon.
Jan 7, 16:53 EST
Investigating - We are receiving new reports of this issue.
Our teams keep working on this.
Jan 7, 11:22 EST
Monitoring - Performance has stabalised and teams are continuing to monitor.
Jan 7, 01:12 EST
Update - Teams are continuing to investigate
Jan 6, 21:22 EST
Investigating - We are experiencing an issue with the Partner Cloud / LTI tools. An investigation is in progress.
Jan 6, 13:42 EST
Completed - The scheduled maintenance has been completed.
Jan 11, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:00 EST
Scheduled - Blackboard will be deploying a Learn SaaS 3900.30.0 Maintenance Release to Production environments.
Scheduled for Monday, January 10, 2021
This is to address the Learn Partner Cloud / LTI Tools Issue recently identified.
Jan 7, 17:01 EST
Jan 10, 2022
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jan 7, 08:05 EST
In progress - Release is currently in progress. Full build number is 3900.30.0-rel.32+60962af
Jan 6, 07:28 EST
Scheduled - Blackboard will be deploying the Learn SaaS 3900.30.0 Feature Release to Production environments. Please refer to the release notes for more details on the content of this release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes

Scheduled for Jan 6, 2022
Jan 4, 17:01 EST