Services Status
Collaborate Ultra - AWS (EU) Bahrain users may not be able to dial into a Collaborate Ultra Session using the Bahrain teleconference number at this time
Investigating - Thursday, April 8, 2021 4:00 AM GMT - Bahrain users may not be able to call into a Collaborate Ultra Session using the Bahrain teleconference number. Blackboard Collaborate Devops team is working with our teleconferencing vendor to investigate the issue. Please use the in-session audio as a workaround at this time.
Apr 8, 04:03 EDT

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Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Uptime over the past 90 days. View historical uptime.
Americas Degraded Performance
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.99 % uptime
Today
Collaborate Original - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Degraded Performance
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
100.0 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
99.97 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
99.84 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 17, 2021

No incidents reported today.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021
Support Line Temporarily Down
Resolved - This issue has been resolved.
Apr 13, 22:12 EDT
Investigating - We are currently experiencing intermittent issues with our support line that is causing calls not to go through to our support team. We are working to resolve this as quickly as possible.
Apr 13, 21:13 EDT
Apr 12, 2021
Collaborate Ultra - AWS (EU) Single Session Server with Hardware issues
Resolved - Monday, April 12 2021 at 9:06 AM IST (Irish Standard Time) GMT +1 hour - A small subset of Collaborate Ultra users may have temporarily experienced a disconnection error if the Collaborate session was hosted on the server ultra-eu-prod-saturn270. Any users that are still experiencing issues should refresh their browsers to reconnect to the session.
Apr 12, 04:37 EDT
Apr 11, 2021
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Sunday, April 11 2021 at 2:21 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn163) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Apr 11, 07:29 EDT
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Collaborate Ultra (US) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 02:01 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.06 release to US (AWS Virginia)

Start Time:
Thursday, April 8, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, April 8, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000kA1uWAE&homepage=true
Mar 29, 10:28 EDT
Collaborate Ultra (Canada) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 02:01 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.06 release to Canada (AWS Montreal)

Start Time:
Thursday, April 8, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, April 8, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000kA1uWAE&homepage=true
Mar 29, 10:27 EDT
Apr 7, 2021
Collaborate Ultra (EU) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 19:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.06 release to Europe (AWS Ireland)

Start Time:
Thursday, April 8, 2021 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1

End Time:
Thursday, April 8, 2021 4:00 AM IST (Irish Standard Time) UTC/GMT +1

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000kA1uWAE&homepage=true
Mar 29, 10:30 EDT
Collaborate Ultra (Asia Pacific) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 10:00 EDT
Scheduled - Blackboard will be deploying our Collaborate Ultra v21.06 release to Asia Pacific (AWS Sydney)

Start Time:
Thursday, April 8, 2021 12:00 Midnight AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
End Time:
Thursday, April 8, 2021 4:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate Ultra customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y000000kA1uWAE&homepage=true
Mar 29, 10:37 EDT
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Wednesday, April 7 2021 at 3:38 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn40) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Apr 7, 03:46 EDT
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Wednesday, April 7 2021 at 1:44 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn185) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Apr 7, 03:03 EDT
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Wednesday, April 7 2021 at 1:21 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn73) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Apr 7, 03:02 EDT
Apr 6, 2021
Mobile Intermittent Issues
Resolved - The Blackboard app and Blackboard Instructor app experienced intermittent errors on the institution search page in the apps.
Apr 6, 13:15 EDT
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Tuesday, April 6 2021 at 2:05 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn126) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Apr 6, 03:08 EDT
Apr 5, 2021
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Monday, April 5 2021 at 10:28 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn119) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Apr 5, 10:30 EDT
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Monday, April 5 2021 at 10:20 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn28) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Apr 5, 10:23 EDT
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Monday, April 5 2021 at 1:57 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn158) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Apr 5, 02:58 EDT
Apr 4, 2021
Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service
Resolved - Sunday, April 4 2021 at 6:20 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users may have temporarily experienced an A00 error when joining sessions. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
Apr 4, 06:30 EDT
Apr 3, 2021

No incidents reported.

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