Services Status
Identified - Since June 22, data in some tables in the Blackboard Data Canonical Data Model (CDM) are not being updated for some clients due to an issue with the data pipeline. This is being investigated and we will provide an update when we have more information and/or a resolution. In the meantime, clients can check how recently a table has been updated by adapting the following query: "select max(row_updated_time) as last_update, max(row_inserted_time) as last_insert from [table name]".
Jun 24, 10:14 EDT
Update - We are continuing to work on a fix for this issue.
Jun 23, 14:00 EDT
Identified - We've paused the release of the new undo/redo capability in Bb Annotate due to an issue causing loss of information on comments. The root cause of it has been identified, and we'll communicate a new target date for the deployment in the following days. We're sorry for any inconvenience this may cause, as we understand this is a critical timing, and a critical tool for the grading process.
May 20, 09:24 EDT

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

Subscription information and instructions can be found here:
Administrators with Behind the Blackboard access select here: https://blackboard.secure.force.com/btbb_articleview?id=kAA1O000000Kz4b
All others who would like to subscribe please select here: https://blackboard.secure.force.com/publickbarticleview?id=kAC1O000000PB4f

Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Americas Operational
90 days ago
99.96 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.78 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
99.64 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
100.0 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
99.91 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (US) Operational
90 days ago
99.98 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
99.99 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Data - data.blackboard.com Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Blackboard will be deploying the Learn SaaS 3900.44.0 Feature Release to Production environments.

Scheduled for July 7, 2022.

Posted on Jul 6, 07:43 EDT
Blackboard will be deploying our Collaborate v22.12 release to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.

Start Time:
Thursday, July 14, 2022 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

End Time:
Thursday, July 14, 2022 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000oMySWAU&homepage=true

Posted on Jun 29, 13:40 EDT
Blackboard will be deploying our Collaborate v22.12 release to the Europe region (https://eu.bbcollab.com), hosted in AWS (Ireland): eu-west-1.

Start Time:
Thursday, July 14, 2022 12:00 Midnight IST (Irish Standard Time) UTC/GMT +1

End Time:
Thursday, July 14, 2022 4:00 AM IST (Irish Standard Time) UTC/GMT +1

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000oMySWAU&homepage=true

Posted on Jun 29, 13:38 EDT
Blackboard will be deploying our Collaborate v22.12 release to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.

Start Time:
Thursday, July 14, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, July 14, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000oMySWAU&homepage=true

Posted on Jun 29, 13:36 EDT
Blackboard will be deploying our Collaborate v22.12 release to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time:
Thursday, July 14, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, July 14, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000oMySWAU&homepage=true

Posted on Jun 29, 13:34 EDT
SafeAssign maintenance Jul 19, 01:00-04:00 EDT
The SafeAssign servers will be under maintenance during the following service window:

Start: Tuesday, July 19th, 2022 05:00 UTC
End: Tuesday, July 19th, 2022 08:00 UTC

This service window was scheduled taking into consideration the service lowest usage period. During this service window the following items will be affected:

Learn clients:
• Submissions in an Assignment - will be queued until SafeAssign is back online
• Direct Submit - submitting a paper here won't be possible - HTTP 503 will be returned by Learn during an attempt to Access Course Tools > SafeAssign.
• Creating a new Assignment within an existing Course during the maintenance window will cause that these Assignments will have the option "Check submissions for plagiarism using SafeAssign" disabled. This option will be disabled (unchecked) even if the instructor enables it during the creation of the Assignment.
Therefore, any submissions within this Assignment will not be processed or queued to be processed. In this specific use-case the instructor will have to edit the settings of such an Assignment after the maintenance window is over and re-enable the "Check submissions for plagiarism using SafeAssign" option.

Other clients:
• Submissions submitted in an Assignment - SafeAssign service will return HTTP 503.
• Direct Submit is not yet supported in the currently released version

Posted on Jun 28, 11:42 EDT
Past Incidents
Jul 6, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jul 6, 07:38 EDT
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/btbb_articleview?id=kAE5Y000000oMw7WAE
Jul 5, 09:35 EDT
Update - Release is currently in progress.

Full build number is 3900.44.0-rel.15+6dda17e.

Jul 5, 09:34 EDT
In progress - Release is currently in progress.
Jul 5, 07:28 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.44.0 Maintenance Release to Test and Staging environments.

Scheduled for July 5, 2022

Jun 30, 16:27 EDT
Jul 5, 2022
Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jun 29, 07:15 EDT
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/btbb_articleview?id=kAE5Y000000oMw7WAE
Jun 28, 10:58 EDT
In progress - Release is currently in progress. Full build number is 3900.44.0-rel.12+0229dfa
Jun 28, 09:20 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.44.0 Maintenance Release to Test and Staging environments.

Scheduled for June 28, 2022

Jun 24, 10:45 EDT
Jun 28, 2022
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jun 24, 11:17 EDT
Update - Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.secure.force.com/apex/btbb_articleview?Id=kAE5Y000000oMmMWAU
Jun 23, 14:08 EDT
In progress - Release is currently in progress. Full build number is 3900.41.0-rel.22+d0bc71c
Jun 23, 07:02 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.41.0 Maintenance Release to Production environments.

Scheduled for June 23, 2022

Jun 22, 07:56 EDT
Jun 23, 2022

Unresolved incident: Bb Annotate "undo" and “redo” Release.

Jun 22, 2022
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jun 22, 13:23 EDT
Update - The release is still underway and we are investigating some sites that were not updated as expected.
Jun 22, 08:36 EDT
In progress - Release is currently in progress. Full build number is 3900.44.0-rel.10+683902b
Jun 21, 07:51 EDT
Scheduled - Blackboard will be deploying the Learn SaaS 3900.44.0 Feature Release to Test and Staging environments. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes

Scheduled for June 21, 2022

Jun 17, 09:19 EDT