Update - We are continuing to work on a fix for this issue.
May 25, 14:00 EDT
Identified - We've paused the release of the new undo/redo capability in Bb Annotate due to an issue causing loss of information on comments. The root cause of it has been identified, and we'll communicate a new target date for the deployment in the following days. We're sorry for any inconvenience this may cause, as we understand this is a critical timing, and a critical tool for the grading process.
May 20, 09:24 EDT
Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.
Resolved -
As of roughly 12:50 Eastern time, all affected sites appeared to be loading and functioning normally.
May 25, 13:06 EDT
Identified -
The issue affecting some WCM sites has been identified, and some previously affected sites have recovered. The engineering team is continuing to work on the issue.
May 25, 12:48 EDT
Investigating -
At 12:10 PM Eastern time, we began to receive some reports of WCM sites failing to load or being slow to load. Our managed hosting team is aware and is investigating.
May 25, 12:27 EDT
Resolved -
Tuesday, May 24, 2022, 5:51 PM EDT (Eastern Daylight Time) UTC/GMT -4 hours: A small subset of Collaborate users may have temporarily experienced an A00 error when joining sessions on a single session server (ultra-us-prod-saturn-i-01f23bb2a9673c1b7). Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb
May 24, 17:56 EDT
Resolved -
Our development team has resolved this issue. Everything is now functioning as expected
May 24, 14:35 EDT
Investigating -
Our development team has discovered an issue that is causing some inconsistencies with message delivery with a small subset of clients. You can view the message status in the message Tracking report if you wish to verify your message delivery. If you have any additional questions, please contact our support team.
May 24, 10:55 EDT
Completed -
We've paused the release of the new undo/redo capability in Bb Annotate due to an issue causing loss of information on comments. The root cause of it has been identified, and we'll communicate a new target date for the deployment in the following days. We're sorry for any inconvenience this may cause, as we understand this is a critical timing, and a critical tool for the grading process.
May 19, 13:15 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:14 EDT
Scheduled -
We've paused the release of the new undo/redo capability in Bb Annotate due to an issue causing loss of information on comments. The root cause of it has been identified, and we'll communicate a new target date for the deployment in the following days. We're sorry for any inconvenience this may cause, as we understand this is a critical timing, and a critical tool for the grading process.
May 19, 13:14 EDT
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
May 19, 13:11 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 EDT
Scheduled -
On Thursday, May 19th, the "undo" and "redo" capability in Bb Annotate will be released. You can find more details about this feature in the 3900.39 release notes on help.blackboard.com.
Resolved -
This issue has been resolved.
May 18, 20:57 EDT
Update -
Imports are now processing, but at a slower than expected rate. The team continues to work towards resolution.
May 18, 20:30 EDT
Update -
We are continuing to work on a fix for this issue.
May 18, 20:06 EDT
Identified -
For a subset of Bb Comms clients, automated imports are not processing. This will affect nightly demographic uploads as well as automated attendance calls.
May 18, 20:02 EDT
Resolved -
As of shortly after 7PM Eastern time, previously affected WCM sites were loading successfully, and all alerts had resolved.
May 18, 19:43 EDT
Identified -
As of roughly 6:45 PM Eastern time, our managed hosting team began seeing alerts suggesting that some WCM sites may be slow to load/failing to load. As of 7:10 Eastern, they believe they have identified the issue and are on the path to a resolution.
May 18, 19:12 EDT
In progress -
Release is currently in progress.
May 13, 08:40 EDT
Scheduled -
Blackboard will be deploying a Learn SaaS 3900.39.0 Maintenance Release to Production environments due to an issue with Automatic Grading in Original Experience courses. Full build number is 3900.39.0-rel.27+6e72bbb.
Completed -
The scheduled maintenance has been completed.
May 12, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:00 EDT
Scheduled -
Blackboard will be deploying our Collaborate v22.08 release to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.
Start Time: Thursday, May 12, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
End Time: Thursday, May 12, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
Completed -
The scheduled maintenance has been completed.
May 12, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:00 EDT
Scheduled -
Blackboard will be deploying our Collaborate v22.08 release to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.
Start Time: Thursday, May 12, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
End Time: Thursday, May 12, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours