Identified - Since June 22, data in some tables in the Blackboard Data Canonical Data Model (CDM) are not being updated for some clients due to an issue with the data pipeline. This is being investigated and we will provide an update when we have more information and/or a resolution. In the meantime, clients can check how recently a table has been updated by adapting the following query: "select max(row_updated_time) as last_update, max(row_inserted_time) as last_insert from [table name]".
Jun 24, 10:14 EDT
Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.
Update -
The issue delaying this release has been resolved. The Learn SaaS 3900.46.0 Feature Release to Production environments is now scheduled for Thursday, August 11.
Aug 9, 15:08 EDT
Update -
Due to an issue found during testing, the Learn SaaS 3900.46.0 Feature Production release, originally scheduled for August 4th, will be delayed. Timing of the release will be provided as soon as more information is available.
Aug 3, 18:32 EDT
Scheduled -
Blackboard will be deploying the Learn SaaS 3900.46.0 Feature Release to Production environments.
Resolved -
This incident has been resolved.
Aug 11, 19:31 EDT
Update -
Connect SMS messages are now sending as expected. Phone calls and email messages were operating as normal during this time. We apologize for any inconvenience that you may have experienced.
Aug 11, 19:31 EDT
Update -
Our engineers continue to investigate this issue. We will update this page when the issue is resolved.
Aug 11, 18:12 EDT
Investigating -
Connect is currently experiencing a delay in sending SMS messages. Email and voice messages are being delivered as expected.
Our engineering team is investigating and working towards a resolution. We will update this page as progress is made.
Aug 11, 14:09 EDT
Completed -
The scheduled maintenance has been completed.
Aug 11, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:02 EDT
Scheduled -
The Collaborate v22.14 release will be deployed to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.
Start Time: Thursday, August 11, 2022 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
End Time: Thursday, August 11, 2022 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours
Completed -
The scheduled maintenance has been completed.
Aug 10, 15:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 11:00 EDT
Scheduled -
The Collaborate v22.14 release will be deployed to the Asia Pacific region (https://au.bbcollab.com), hosted in AWS (Asia Pacific - Sydney): ap-southeast-2.
Start Time: Thursday, August 11, 2022 1:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
End Time: Thursday, August 11, 2022 5:00 AM AEST (Australian Eastern Standard Time) UTC/GMT +10 hours
In progress -
Release is currently in progress. Full build number is 3900.46.0-rel.22+29d441b. This is a UI only update, so the build number will not change from the last release.
Aug 9, 15:03 EDT
Scheduled -
Blackboard will be deploying a Learn SaaS 3900.46.0 Maintenance Release to Test and Staging environments.
Resolved -
Connect SMS messages are now sending as expected. Phone calls and email messages were operating as normal during this time. We apologize for any inconvenience that you may have experienced.
Aug 9, 22:27 EDT
Investigating -
Connect is currently experiencing a delay in sending SMS messages. Email and voice messages are being delivered as expected.
Our engineering team is investigating and working towards a resolution. We will update this page as progress is made.
Aug 9, 20:51 EDT
Resolved -
The issue delaying the Learn SaaS 3900.46 release to Production has been resolved. The release will be scheduled for Thursday, August 11.
Aug 9, 15:06 EDT
Update -
We are continuing to investigate the issue.
Aug 5, 15:40 EDT
Investigating -
In order to address an issue found during testing, the Learn SaaS 3900.46.0 Feature Production release, originally scheduled for August 4th, will be delayed. Timing of the release will be provided as soon as more information is available.
Aug 4, 14:33 EDT
Completed -
Most upgrades are now complete. We are continuing to work through those that did not succeed.
Aug 4, 14:28 EDT
Update -
Investigation is complete and the release has resumed.
Jul 28, 12:49 EDT
Update -
The release has been paused to investigate a potential deployment issue. Further information will be provided as it becomes available.
Jul 28, 09:53 EDT
Completed -
The scheduled maintenance has been completed.
Aug 4, 12:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 12:00 EDT
Scheduled -
Infrastructure maintenance will be completed on data.blackboard.com on Wednesday, August 4 at 12 PM EDT. During this time, Bb Data may be unavailable. This will only impact clients in the Canadian region (CA-PROD-1).
Resolved -
Connect SMS messages are now sending as expected. Phone calls and email messages were operating as normal during this time. We apologize for any inconvenience that you may have experienced.
Aug 3, 13:10 EDT
Identified -
Connect is currently experiencing a delay in sending SMS messages. Email and voice messages are being delivered as expected.
Our engineering team is investigating and working towards a resolution. We will update this page as progress is made.
Aug 3, 12:16 EDT
Resolved -
SMS messages are now sending as expected. Note: phone calls and email messages have been sending and were not affected.
Aug 2, 18:15 EDT
Investigating -
Connect is experiencing delays in sending SMS messages. Phone calls and email messages are operating as expected Our engineers are investigating.
Aug 2, 15:08 EDT