On February 1st, 2022, our team was notified of delays related to Ally's processing of new content for Blackboard Learn clients in the US-EAST-1 region.
The Learn telemetry service responsible for sending events to Ally became unresponsive and a backlog of events accumulated preventing processing of new content.
In the short term our teams will be adding additional monitoring to our systems to ensure we are able to more quickly respond to similar types of events as part of an upcoming Ally release.
Longer term our teams will be looking to improve the supporting telemetry infrastructure to better support Blackboard Learn clients.
We realize the impact of the service disruption and apologize for the impact this may have created at your institutions.