Resolved: Error when downloading documents

Incident Report for Blackboard Inc.

Resolved

Earlier today, there was a download issue affecting multiple clients. This was an issue with one of our vendors and is now resolved. Please open a support case if you are still seeing this error.

Posted Oct 25, 2022 - 16:24 EDT

Investigating

We are aware of a download issue affecting multiple clients, and we are working with a vendor to have a fix as soon as possible. More details can be found at: https://www.cloudflarestatus.com/incidents/kdpqngcbbn25

Posted Oct 25, 2022 - 14:05 EDT

This incident affected: Americas (Blackboard - SaaS (US), Blackboard – SaaS Gov Cloud (US)).