BB Comms - Imports not processing for a subset of clients

Incident Report for Blackboard Inc.

Resolved

This issue has been resolved.

Posted May 18, 2022 - 20:57 EDT

Update

Imports are now processing, but at a slower than expected rate. The team continues to work towards resolution.

Posted May 18, 2022 - 20:30 EDT

Update

We are continuing to work on a fix for this issue.

Posted May 18, 2022 - 20:06 EDT

Identified

For a subset of Bb Comms clients, automated imports are not processing. This will affect nightly demographic uploads as well as automated attendance calls.

Posted May 18, 2022 - 20:02 EDT