GovCloud Clients Experiencing Issue with Infile Rendering

Incident Report for Blackboard Inc.

Resolved

Our engineers have deployed a fix and confirmed that Infile Rendering is now working as expected.

Posted Jan 03, 2025 - 14:35 EST

Update

The issue with Infile Rendering has been isolated to specific document file types. Engineers are engaged with priority identifying next steps. Further updates will be provided as they become available.

Posted Jan 03, 2025 - 12:40 EST

Update

We are continuing to investigate this issue with priority. Further updates will be provided as they become available. Thank you for your understanding.

Posted Jan 03, 2025 - 08:45 EST

Investigating

GovCloud clients are experiencing an issue with Infile Rendering. The issue has been highlighted with teams internally and is under investigation. Further updates will be provided as they become available.

Posted Jan 02, 2025 - 18:28 EST

This incident affected: Americas (Blackboard – SaaS Gov Cloud (US)).