Behind the Blackboard Transition to ZenDesk

Scheduled Maintenance Report for Blackboard Inc.

Completed

The scheduled maintenance has been completed.

Posted Mar 21, 2023 - 08:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 21, 2023 - 06:00 EDT

Scheduled

On the evening of Tuesday, March 21, support for Connect, Mass Notifications [previously BBComms], and Web Community Manager will transition from Behind the Blackboard to Finalsite's instance of ZenDesk.

Existing cases will be ported over, and you'll be able to submit new cases there after creating an account login. Support phone numbers will NOT change.

Detailed information about the new support platform can be found at https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y0000004CZFWA2

Posted Mar 14, 2023 - 14:40 EDT