Behind the Blackboard Transition to ZenDesk
Scheduled Maintenance Report for Blackboard Inc.
Completed
The scheduled maintenance has been completed.
Posted Mar 21, 2023 - 08:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 21, 2023 - 06:00 EDT
Scheduled
On the evening of Tuesday, March 21, support for Connect, Mass Notifications [previously BBComms], and Web Community Manager will transition from Behind the Blackboard to Finalsite's instance of ZenDesk.

Existing cases will be ported over, and you'll be able to submit new cases there after creating an account login. Support phone numbers will NOT change.

Detailed information about the new support platform can be found at https://blackboard.secure.force.com/publickbarticleview?id=kAE5Y0000004CZFWA2
Posted Mar 14, 2023 - 14:40 EDT
This scheduled maintenance affected: Americas (BB Comms HQ (Formerly ParentLink), Connect - Connect 5, Web Community Manager (formerly Schoolwires)).
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