Blackboard Data Provisioning On Hold in Singapore and Canada

Incident Report for Blackboard Inc.

Resolved

This incident has been resolved.

Posted Apr 06, 2023 - 09:09 EDT

Identified

Provisioning of Blackboard Data for new clients in Singapore and Canada is currently on hold as we migrate the authentication process to a different region.

All existing incomplete requests, and all new requests, for new Blackboard Data instances or new users, are on-hold and placed in a queue, and will be resumed once this work has been completed. We will post a status update once this is done.

Following migration, all existing users will need to reset their passwords using the "forgot password" process on the Blackboard Data login form.

Posted Dec 08, 2022 - 09:19 EST

This incident affected: Global (Blackboard Data - data.blackboard.com).