Ally D2L Brightspace Integration Authentication Token Expiration - US

Incident Report for Blackboard Inc.

Identified

Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content.

In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps. In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward.

https://support.anthology.com/s/?language=en_US

Posted Nov 12, 2025 - 09:13 EST

This incident affects: Americas (Ally - North America).