Ally Processing Delays - US-east Region (March 30, 2026)

Incident Report for Blackboard Inc.

Resolved

This incident has been resolved.

Posted Apr 03, 2026 - 16:11 EDT

Update

Real time processing queues have returned to normal levels while the team continues to monitor.

Posted Apr 01, 2026 - 07:28 EDT

Monitoring

The Ally development team has scaled up resources based on demand and will continue to monitor progress.

Posted Mar 30, 2026 - 17:12 EDT

Identified

We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time.

Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

Posted Mar 30, 2026 - 13:30 EDT

This incident affected: Americas (Ally - North America).