The time has come! Supporthub.blackboard.com and support.blackboard.com are live and email invitations with log in instructions are in process of being sent to users. We will continue to monitor that all invitations have been sent and will be leaving this maintenance notification open. Thank you
Posted Oct 29, 2026 - 14:21 EDT
Update
The migration to the new Support tool is still underway and taking longer than originally expected. Customers can still create, access, and update cases through support.anthology.com. Access to the supporthub.blackboard.com has not been activated, so no action is needed to gain access at this time. A welcome email will be sent to users when access to the new SupportHub is enabled. Thank you for your understanding and patience.
Posted Oct 29, 2026 - 13:09 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 29, 2026 - 10:32 EDT
Scheduled
The Blackboard Support Maintenance is ongoing - we have extended the time by creating this new maintenance notification.
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Support is Changing for the Better!
On Thursday, 29 October, we will be updating our Support Portal and moving to a new support experience.
Finding answers gets easier, reaching a person stays simple, and every case has one owner from start to finish.
Once the new Support Portal is live, you will receive a welcome email with information on accessing the new site.
Please look out for this email on Thursday. From that point onward, the new Support Portal should be used for all support case activity.