Collaborate Ultra - AWS (US) Single Session Server Taken Out of Service

Incident Report for Blackboard Inc.

Resolved

Monday, April 5 2021 at 10:28 AM EDT (Eastern Daylight Time) GMT -4 hours - A small subset of Collaborate Ultra users joining sessions hosted on a single session server (ultra-us-prod-saturn119) may have temporarily experienced an A00 error. Any users that are still experiencing issues should refresh their browser to reconnect to the session. For more information visit: https://blackboard.secure.force.com/publickbarticleview?id=kA71O000000kCYb

Posted Apr 05, 2021 - 10:30 EDT