Subset of clients experiencing issues sending message

Incident Report for Blackboard Inc.

Resolved

Our development team has identified and resolved the issue causing the messaging page to get stuck with a subset of clients. If you need any further assistance, please reach out to our support team for further assistance.

Posted Jul 28, 2020 - 22:01 EDT

Update

Though services have been functioning normally since yesterday afternoon, our development team is still working to discover the root cause of the intermittent issue.

Posted Jul 21, 2020 - 11:30 EDT

Investigating

A subset of clients are currently experiencing issues with sending out custom messages. The interface is getting stuck on the send message page, instead of completing the send function. Anyone with emergency or time sensitive messages can reach out to the support team for assistance with delivering these messages. In the meantime our development team is investigating the cause of this anomaly.

Posted Jul 20, 2020 - 14:14 EDT