Behind the Blackboard Transition to ZenDesk
Scheduled Maintenance Report for Blackboard Inc.
The scheduled maintenance has been completed.
Posted Apr 13, 2023 - 11:47 EDT
Dear Clients,

As you are aware, we will be transitioning to Zendesk for all of our support processes. The information we have previously shared (detailed below) should contain all the information you need.

We would like to reinforce one item…

Please visit and subscribe to the components you own. This will be the primary means of communication for system updates (releases, maintenance, system issues, etc.) going forward.

We suggest that you subscribe at your soonest convenience to receive these important automatic email updates.

A reminder of what we have previously shared…

On the evening of Tuesday, March 21 (tonight), support for Connect, Mass Notifications [previously BBComms], and Web Community Manager will transition from Behind the Blackboard to Finalsite's instance of ZenDesk.

Existing cases will be ported over, and you'll be able to submit new cases there after creating an account login. Support phone numbers will NOT change.

Detailed information about the new support platform can be found at
Posted Mar 21, 2023 - 10:34 EDT