Collaborate Ultra - AWS (US- Brazil Satellite) Single Session Server Taken Out of Service

Incident Report for Blackboard Inc.

Resolved

Tuesday, September 8, 2020 12:56 PM EDT (Eastern Daylight Time) GMT -4 hours - Some Collaborate Ultra users hosted in Brazil Satellite may have experienced an A00 error when joining sessions. A single Collaborate Ultra Saturn server was taken out of service due to a technical issue. Any users that are still experiencing issues should refresh their browser to reconnect to the session.

Posted Sep 08, 2020 - 13:01 EDT