Connect - Delays with prescheduled messages

Incident Report for Blackboard Inc.

Resolved

This incident has been resolved.
Posted Mar 16, 2021 - 15:12 EDT

Monitoring

Connect 5 is now operating as designed. All messages are being sent at the correct time.
Posted Mar 16, 2021 - 14:16 EDT

Update

We are continuing to investigate this issue.
Posted Mar 16, 2021 - 14:14 EDT

Update

We are continuing to investigate this issue.
Posted Mar 16, 2021 - 10:19 EDT

Investigating

Currently there is an issue with prescheduled messages being sent an hour later than expected due to the time change. Messages appear to be sending at the correct time in the user interface but actual delivery is delayed by one hour. The Development team is working towards a resolution. All messages that are scheduled to send immediately are processing as normal.
Posted Mar 16, 2021 - 10:18 EDT
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