Reporting issue has been resolved and messages will have proper reporting. Our development team also confirmed that this was a reporting-only issue and email messages were sent as expected.
Unfortunately, previously affected reports will not be updated.
We apologize for any inconvenience this has caused.
Posted Jan 05, 2021 - 18:56 EST
We are currently experiencing an issue with a high number of emails being reported as “Email Sent”. At this point we believe it is a reporting issue, not a deliverability issue. Our development team is investigating this issue and working towards a resolution.
Posted Jan 05, 2021 - 17:48 EST
This incident affected: Americas (BB Comms HQ (Formerly ParentLink)).