The issue has been resolved by the Collaborate SRE team and users should be able to join sessions without issue.
Posted Oct 14, 2020 - 07:33 EDT
Update
We are continuing to investigate this issue.
Posted Oct 14, 2020 - 06:59 EDT
Investigating
October 14, 2020 11:40 AM IST (Irish Standard Time) GMT +1 hour - Some Collaborate Ultra users may experience a 500 error when joining sessions. The Collaborate SRE team is currently investigating this issue.
Posted Oct 14, 2020 - 06:44 EDT
This incident affected: Europe, Middle East & Africa (Collaborate Ultra - AWS (EU)).