Collaborate Ultra - AWS (EU) - Session Connection Errors

Incident Report for Blackboard Inc.

Resolved

The issue has been resolved by the Collaborate SRE team and users should be able to join sessions without issue.
Posted Oct 14, 2020 - 07:33 EDT

Update

We are continuing to investigate this issue.
Posted Oct 14, 2020 - 06:59 EDT

Investigating

October 14, 2020 11:40 AM IST (Irish Standard Time) GMT +1 hour - Some Collaborate Ultra users may experience a 500 error when joining sessions. The Collaborate SRE team is currently investigating this issue.
Posted Oct 14, 2020 - 06:44 EDT
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