The environment is stable, reprocessing is done for few records and the validation is in progress. based on the validation results, the team will continue reprocessing the papers for the impacted clients during the degradation of service.
Posted Oct 22, 2024 - 02:24 EDT
Update
Our team is continuing to work on reprocessing of papers for the impacted clients during the degradation of service.
Posted Oct 21, 2024 - 21:34 EDT
Update
The identified issue has been resolved. Our team is now working on reprocessing of papers for the impacted clients during the degradation of service.
Posted Oct 21, 2024 - 15:23 EDT
Monitoring
We have deployed some further fixes and are seeing improvements. We are continuing to monitor the results.
Posted Oct 21, 2024 - 09:13 EDT
Update
A fix is being implemented and we are hopeful that this mitigation will significantly improve the problem. We will provide another update by 9:15 AM EDT.
Posted Oct 21, 2024 - 08:17 EDT
Update
Our Technical Team is continuing to engage and they are employing all measures to work on the fix. We will provide an update within the next 60 minutes or sooner if we have additional information to share.
Posted Oct 21, 2024 - 07:03 EDT
Update
We are continuing to work on a fix for this issue. We will share the ETA once it is available. We will provide another update in 60 minutes or as soon as more information becomes available.
Posted Oct 21, 2024 - 06:00 EDT
Update
We are continuing to work on a fix for this issue. We will provide another update by 6:00 AM EDT.
Posted Oct 21, 2024 - 04:02 EDT
Update
The cause of the issue has been identified. We are actively working on multiple parallel paths to mitigate this issue. We will provide another update by 4:00 AM EDT.
Posted Oct 21, 2024 - 02:44 EDT
Identified
Our dedicated team is already actively addressing the performance issue. We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.
Posted Oct 21, 2024 - 01:32 EDT
Update
We are actively working on multiple parallel paths to mitigate this issue. We will provide another update within 60 minutes or as soon as more information becomes available.
Posted Oct 21, 2024 - 00:16 EDT
Update
Our engineers are continuing to work towards a fix for this performance issue.
Posted Oct 20, 2024 - 23:44 EDT
Investigating
Few users are facing performance issue while accessing Safe assign . Our technical teams are investigating this issue.