Ally OCR PDF Failures

Incident Report for Blackboard Inc.

Investigating

We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.

Posted Aug 31, 2026 - 08:18 EDT

This incident affects: Americas (Ally - Canada, Ally - North America), Asia Pacific (Ally - Asia Pacific, Ally - Australia), and Europe & Middle East (Ally - Europe).