Dev Portal Down - impacting Learn stability and functionality

Incident Report for Blackboard Inc.

Resolved

This incident has been resolved.

Posted Jan 21, 2023 - 14:08 EST

Update

We have identified the root cause and implemented an update.
DevPortal is currently up and functioning correctly.
We are continuing to monitor.

Posted Jan 21, 2023 - 13:44 EST

Investigating

DevPortal is completely down. This causes calls to DevPortal to receive 504 errors for almost all callers.
This prevents LTI launches and no REST API integrations for Learn.
We continue to work on resolving the issue.

Posted Jan 21, 2023 - 13:19 EST

This incident affected: Africa (Blackboard - SaaS (Africa)), Americas (Blackboard - SaaS (US), Blackboard – SaaS Gov Cloud (US)), Asia Pacific (Blackboard - SaaS (Asia Pacific)), and Europe & Middle East (Blackboard - SaaS (Europe)).