Services Status
All Systems Operational

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Blackboard is the largest education technology and services company in the world.
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Uptime over the past 90 days. View historical uptime.
Americas Operational
90 days ago
99.99 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict Operational
90 days ago
100.0 % uptime
Today
BB Comms HQ (Formerly ParentLink) Operational
90 days ago
99.95 % uptime
Today
Collaborate (Canada) Operational
90 days ago
100.0 % uptime
Today
Collaborate (US) Operational
90 days ago
100.0 % uptime
Today
Connect - Connect 5 Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt US Operational
90 days ago
100.0 % uptime
Today
Connect - TipTxt Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn Americas Operational
90 days ago
100.0 % uptime
Today
Learn – AWS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Web Community Manager (formerly Schoolwires) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Collaborate (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Analytics - Predict (EMEA) Operational
90 days ago
100.0 % uptime
Today
Collaborate (EU) Operational
90 days ago
100.0 % uptime
Today
Connect - ConnectTxt International Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS Deployment for Blackboard Learn (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
100.0 % uptime
Today
Blackboard Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 28, 2021

No incidents reported today.

Oct 27, 2021

No incidents reported.

Oct 26, 2021
Learn SaaS 3900.26.0: Maintenance Test/Stage Release (scheduled for Oct 26, 2021)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Oct 26, 12:08 EDT
Update - Please refer to this release note for more details on this release: https://help.blackboard.com/node/42041
Oct 25, 13:48 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.26.0 Maintenance Release to Test and Staging environments.

Scheduled for Oct 26, 2021
Oct 22, 14:07 EDT
Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Learn SaaS 3900.23.0: Maintenance Production Release (scheduled for Oct 21, 2021)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Oct 21, 12:04 EDT
Update - Please refer to this release note for more details on this release: https://help.blackboard.com/node/42011
Oct 20, 11:26 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.23.0 Maintenance Release to Production environments.

Scheduled for Oct 21, 2021
Oct 19, 09:21 EDT
Oct 20, 2021

No incidents reported.

Oct 19, 2021
Learn SaaS 3900.26.0: Maintenance Test/Stage Release (scheduled for Oct 19, 2021)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed. Please refer to this release note for more details on this release: https://help.blackboard.com/node/41996
Oct 19, 12:24 EDT
Scheduled - Blackboard will be deploying a Learn SaaS 3900.26.0 Maintenance Release to Test and Staging environments.

Scheduled for Oct 19, 2021
Oct 15, 10:56 EDT
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Site down for a subset of clients.
Resolved - Our development team has resolved this issue. All services are working as expected once more
Oct 15, 13:06 EDT
Investigating - Our development team has identified an issues causing a subset of clients to be unable to use the mass notification system. We are working as quickly as possible to restore all services. If you require an emergency message to be sent and cannot access the system, please reach out to the support team for assistance.
Oct 15, 10:13 EDT
BB Comms Degraded Performance
Resolved - The Bb Comms issue has been resolved and systems are performing as expected.
Oct 15, 09:40 EDT
Update - We are continuing to work on a fix for this issue.
Oct 15, 09:30 EDT
Identified - For a subset of clients, Bb Comms is currently not accessible. Our engineering team is engaged and working towards a resolution. We will update this status once service has been restored.
Oct 15, 09:30 EDT
Oct 14, 2021
Learn SaaS 3900.26.0: Feature Test/Stage Release (delayed to Oct 13, 2021)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Oct 14, 08:52 EDT
In progress - Release is currently in progress. Please refer to this release note for more details on this release: https://help.blackboard.com/node/41971
Oct 13, 08:09 EDT
Update - Due to a delay in the completion of testing, this test/stage release will be delayed until Wednesday, October 13.
Oct 11, 11:19 EDT
Scheduled - Blackboard will be deploying the Learn SaaS 3900.26.0 Feature Release to Test and Staging environments.

Scheduled for October 12, 2021
Oct 8, 08:16 EDT
Collaborate (US) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:00 EDT
Scheduled - Blackboard will be deploying our Collaborate v21.18 release to the US region (https://us.bbcollab.com), hosted in AWS (US - Virginia): us-east-1.

Start Time:
Thursday, October 14, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, October 14, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000oLvcWAE&homepage=true
Sep 29, 16:19 EDT
Collaborate (CA) Impacting Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:00 EDT
Scheduled - Blackboard will be deploying our Collaborate v21.18 release to the Canada region (https://ca.bbcollab.com), hosted in AWS (Canada - Montreal): ca-central-1.

Start Time:
Thursday, October 14, 2021 2:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

End Time:
Thursday, October 14, 2021 6:00 AM EDT (Eastern Daylight Time) UTC/GMT -4 hours

Collaborate customers will experience intermittent availability during the maintenance window. For more information, please refer to: https://blackboard.secure.force.com/apex/publickbarticleview?id=kAE5Y000000oLvcWAE&homepage=true
Sep 29, 16:18 EDT
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