Services Status
All Systems Operational

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Blackboard is the largest education technology and services company in the world.
https://www.blackboard.com/about-us

Uptime over the past 90 days. View historical uptime.
Global Operational
90 days ago
99.97 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Behind The Blackboard Operational
90 days ago
99.94 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.anthology.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
99.97 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
100.0 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
99.64 % uptime
Today
Blackboard Data - data.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Global) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (US) Operational
90 days ago
100.0 % uptime
Today
Learn – SaaS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (NAHE & LAC) ? Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Asia Pacific) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Europe & Middle East Operational
90 days ago
99.82 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
98.42 % uptime
Today
Learn - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (EMEA) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 24, 2024
Learn SaaS 3900.91.0: Maintenance Test/Stage Release (scheduled for Apr 23, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 24, 07:25 EDT
Update - Release is currently in progress. Full build number is 3900.91.0-rel.11+665cb33. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.my.salesforce-sites.com/btbb/apex/btbb_articleview?id=kAE5Y00000000pnWAA
Apr 23, 09:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 04:00 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.91.0 Maintenance Release to Test and Staging environments.

Scheduled for April 23, 2024
Apr 19, 13:35 EDT
Apr 23, 2024
Apr 22, 2024
Behind the Blackboard
Resolved - This problem is now resolved. Behind the blackboard is now accessible.
Apr 22, 09:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 09:28 EDT
Update - Our technical team is presently attempting to resolve this problem. Our next update will be available at 10 AM EST April 22nd 2024.
Apr 22, 07:45 EDT
Update - Our dedicated technical team is working to fix this issue.

We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Our agents will actively respond to your queries, please do so by calling us directly.

Blackboard Support Information

Select 1 for BbLearn, then select 2 for Managed Hosting/SaaS

US and Canada: 1 888 788 5264
Australia: 1 800 005 963
Belgium: 0800 74 823
Brazil: 0800 891 5966
Denmark: 808 88 326
France: 0800 90 99 30
Germany: 0800 18 23 346
Hong Kong: 800 903 750
Ireland: 1 800 413 802
Italy: 800 839 013
Japan: 00531 13 0798
Malaysia: 1800 81 2294
Mexico: 00187 742 26273
Netherlands: 0800 0221083
New Zealand: 0800 66 6450
Singapore: 800 130.1265
United Kingdom: 0800 032 3224
Apr 22, 07:09 EDT
Update - Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Our agents will actively respond to your queries, please do so by calling us directly.


Blackboard Support Information

Select 1 for BbLearn, then select 2 for Managed Hosting/SaaS

US and Canada: 1 888 788 5264
Australia: 1 800 005 963
Belgium: 0800 74 823
Brazil: 0800 891 5966
Denmark: 808 88 326
France: 0800 90 99 30
Germany: 0800 18 23 346
Hong Kong: 800 903 750
Ireland: 1 800 413 802
Italy: 800 839 013
Japan: 00531 13 0798
Malaysia: 1800 81 2294
Mexico: 00187 742 26273
Netherlands: 0800 0221083
New Zealand: 0800 66 6450
Singapore: 800 130.1265
United Kingdom: 0800 032 3224
Apr 22, 06:15 EDT
Investigating - We have received reports regarding intermittent access to Behind the Blackboard. Our team is actively investigating this issue to identify and resolve the underlying cause.
Apr 22, 05:31 EDT
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Learn SaaS 3900.89.0: Maintenance Production Release (scheduled for Apr 18, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 19, 10:22 EDT
Update - Release is currently in progress. Full build number is 3900.89.0-rel.31+520e1f0. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.my.salesforce-sites.com/apex/btbb_articleview?id=kAE5Y00000000jkWAA
Apr 18, 10:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.89.0 Maintenance Release to Production environments.

Scheduled for April 18, 2024
Apr 16, 13:46 EDT
Apr 18, 2024
Apr 17, 2024
Platform Extensions - 2.9 Release
Completed - The scheduled maintenance has been completed.
Apr 17, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:30 EDT
Scheduled - Anthology is deploying Platform Extension Release 2.9.
Release notes can be found here: https://help.blackboard.com/Platform_Extensions/Release_Notes
Apr 17, 08:20 EDT
Learn SaaS 3900.91.0: Maintenance Test/Stage Release (scheduled for Apr 16, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 17, 09:39 EDT
Update - Release is currently in progress. Full build number is 3900.91.0-rel.8+1020424. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.my.salesforce-sites.com/btbb_articleview?id=kAE5Y00000000pnWAA
Apr 16, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:00 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.91.0 Maintenance Release to Test and Staging environments.

Scheduled for April 16, 2024
Apr 12, 13:05 EDT
Apr 16, 2024
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Learn SaaS 3900.89.0: Maintenance Production Release (scheduled for Apr 11, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 12, 08:21 EDT
Update - Release is currently in progress. Full build number is 3900.89.0-rel.27+ce0293f. Please refer to Behind the Blackboard for more details on this maintenance release: https://blackboard.my.salesforce-sites.com/apex/btbb_articleview?id=kAE5Y00000000jkWAA
Apr 11, 12:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 04:00 EDT
Scheduled - Anthology will be deploying a Learn SaaS 3900.89.0 Maintenance Release to Production environments.

Scheduled for April 11, 2024
Apr 8, 09:43 EDT
Apr 11, 2024
Apr 10, 2024
Learn SaaS 3900.91.0: Feature Test/Stage Release (scheduled for Apr 9, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Apr 10, 08:08 EDT
Update - Release is currently in progress. Full build number is 3900.91.0-rel.4+08a1511. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Apr 9, 11:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 EDT
Scheduled - Anthology will be deploying the Learn SaaS 3900.91.0 Feature Release to Test and Staging environments.

Scheduled for April 9, 2024
Apr 5, 14:48 EDT
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